Phenomenal Home Security Choice…read more.. Black Hat Security exceeded our expectations in every way. From the initial consultation through the final installation, Jorge and his team were professional, knowledgeable, and genuinely focused on providing the best security solution for our home. The installation was exceptionally clean, with neatly concealed wiring and careful attention to every detail. Truly appreciated the added time to explain how every feature worked until we felt completely comfortable using the system. The camera quality is outstanding, providing crystal-clear images both during the day and at night, and the mobile app is intuitive and reliable. Most importantly, we now have complete peace of mind knowing our home and family are well protected. It's refreshing to work with a company that truly values quality workmanship, honesty, and customer satisfaction. We highly recommend Black Hat Security to anyone looking for a dependable, professional, and first-class home security provider. They have earned our trust and our highest recommendation.

Customer Service is horrible. They also had an internal issue charging my card on file. They then…read moredecided they wanted to collect nearly 2 years worth of missed payments. Before I regretfully paid them they almost tried to extract more money from me to break a 3 year contract. I can not help but feel that this negligence ultimately trickles into their actual services. If I actually had a break in who knows what would have happened.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

In May 2024 we met with several home security companies because of substandard service from the…read morecurrent provider. We initially met with Erik Schaff who discussed with us a detailed plan for our home. He gave us a proposal which was reasonable and well thought out. Immediately after signing our contract he had his technician install the new components in one day and we had security without any lapse in security services. We have had one minor incident which was immediately addressed and fixed by Wesley Winget their technician. Based on our experience with Erik and Wesley, I can highly recommend JPG for any home security and consulting services which you might need. Richard Juel

Worst company ever, worst security system ever! Nothing but problems with the system and try…read moregetting someone on the phone, it's a horrendous experience from day one! Every other day there's a sensor that's "offline". The installer forgot an entire window in the living room!! I don't trust this company to fix anything! DONT DONT DONT USE THIS COMPANY!!

Poor Business practices. This is an alarm company that cannot guarantee its services or its…read moreequipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel

I've been with ADT for over 40 years. They have never let us down! Glass break at 2am with husband…read moreout of town and new baby. Alarm went off, I was up and out with baby within a minute. 3 minutes later 5 cop cars. Turned out to be teenagers across the street at golf course messing around and shanked a ball through the window! Had some crazy guy wandering neighborhood and he activated our alarm, cops again within 3 minutes. No one was home at our place. I left work to let the cops in to clear home. Guy was caught a block away. Transient, just going house to house. A few more stories, but never anyone hurt or in serious danger. If we had been, we would have been fine knowing fire, police, paramedics, were in route. We just moved for final time to Tucson, and our Phoenix rep. followed us to make sure we get proper install and are happy with the new system. We have always hard wired in our system, and we did again. Have never had an issue and they will always negotiate monthly fees. Appreciate all they have done, and will continue to do to protect my family.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

It's been a very disappointing 6 month of service. I was told by someone who knows alarm systems…read moreto not go with ADT. I didn't listen and now I'm paying the price. 3 months into the service, my new system was already having issues. In addition to wanting me to pay for the part, they were wanting me to pay for the service call. It's told them "it's only been THREE months." After numerous calls complaining, I finally convinced them to send me a free part and I had to install it. Now, our garage door sensors are not working. The chat feature couldn't solve the issue so I have a phone call scheduled tomorrow. I'm sure if it still doesn't work, I'll be charged a service charge AND a fee for the device. If so, this will be an embarrassment. I will update everyone on what transpires. I had ADT in the past and was happy. Not sure what changed with the company to allow such sub-par service. Taking business for granted never works out well in the long run.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

Update: Darryl Johnson reached out to me and added my address to the "no knock" list, so I am…read moreupping my star count to 3. ---------- I had two guys knock on my door in two days. "No" is a complete sentence. I try being polite by saying "I'm not interested, thank you", and they keep pressing. I finally have to play "dumb housewife" and tell them I'll let my husband know and he'll reach out if he's interested. I only answered the door the second time to bring my grocery delivery inside bc I thought it was Amazon telling me there was an issue. You guys need a new tactic other than door-to-door sales. This isn't the 50's anymore. We have better resources these days.

This company is no longer in business. In April of this year they sent me my bill because I used to…read morepay every 3 years so I did pay them. Last week I needed a service in my system and that's how I found out that they're not in business. My question is how can I get my money back? This is not professional!!

I cannot say enough good things about CM Wireless! They were the best! I needed someone who could…read moreinstall a cell signal booster on my home. I found electricians that said that they "could figure it out" but that wasn't good enough for me. I then found CM Wireless. I spoke to Jose, the manager, who explained the procedure to me. He was polite, down-to-earth, and very friendly. The NEXT DAY he sent Carl out to install the booster! Oh my! Carl is just THE BEST. He was so knowledgeable and professional. I went from 1 bar to 3 and 4 bars of cell signal in my home. Don't hesitate to use this company!

I had trouble receiving all Channels on my tv. I have a roof top antenna. Jose was fabulous. Took…read morecare of the problem, explained to me why I was having issues and fixed the problem. Nice, clean and very profesional. I had called 2 other companies and one said he'd get back to me and never did. The other one never returned my call. When I called On Site, they were able to fit me the same day. I highly recommend them.

Accurate quote and very professional installation…read more We upgraded our 24,year old panels.

Great service! Timely response, able to fit me in quickly and updated my system. Much much less…read moreexpensive than my last provider. The technician was professional, polite, and personable.