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    Firebirds Wood Fired Grill

    Firebirds Wood Fired Grill

    3.8
    (803 reviews)
    $$

    This was our first time here and we will be back. My husband and I both got the baby back ribs…read moredeal. They were tasty and so were the steak fries. The house bread was amazing! Warm with soft butter. Our server, Lilly, was awesome! Also, the other staff we interacted with were friendly. The facility was clean and very inviting as was the bathroom. I had my birthday coupon that we used to even sweeten the deal! Signup to get their emails and watch the deals roll in.

    What a night, reservations for 4 at 6:45 and wasn't sat…read moreuntil after 7pm which wasn't a big deal for us. We've been long time Firebirds customers. Use to visit the Chandler location weekly 12-14 years ago.. even told our kiddos that tonight when we brought them here. Problems started as soon as we got our food. All the food came out besides our son's children's steak, was told they had to cook another one. As we were waiting for his steak, my husband noticed his steak wasn't a ribeye like he ordered. He suspected it was a NY Strip Steak. About 7 minutes goes by and manger brings our sons steak. My husband asked the manager if his steak looked like a NY strip to him and manager replied "yes, I think we have the best NY Strip" and my husband nicely replied, I didn't order a Strip, I ordered a Ribeye and told the manager it was fine, he would eat it still and still tasted good but didn't want to be changed for a Ribeye since he got the strip wrong. ($12 difference) I got the firebirds bacon chicken pasta with steak instead of chicken and no tomatoes and green onions. Well.. there was def tomatoes and onions and no bacon. And I was changed $30 for pasta and steak.. that wasn't even made the way I asked. Well my son's (late) steak was suppose to be medium and it was rare. By the time the server came back my son was eating some of my husbands steak and my pasta so we just asked the server to take his meal off the check because it was late and cooked wrong. She said it was absolutely cooked wrong and insisted to bring him a new steak as well as take it off the check. She even asked him to put his steak on a plate and "she'd throw it away and they'll make him a new children steak." Well manager comes back and tell my husband that his steak was in fact a ribeye (it was def not a ribeye.. no marbling whatsoever) and dropped off our sons steak.... It literally was the pieces we had cut up that they just threw back on the grill. Even pieces our son chewed and spit out when it was rare and too chewy for him. Like GROSS!!! They did take the children's steak off the check and gave us a free dessert( which we didn't even want, we would have rather paid the correct amount for my husbands steak...) The waitress was fine, none of this was her fault because she read us back what we ordered and had it all correct.. but she fell short as to getting us refills (never even offered a 2nd round of wine or beer) and when it was time for the check we gave 2 gift cards $50 each and our card to pay. She brought back our copy to sign and she only took off 1 $50 gift card. We had to call her over and she realized she didn't use both giftcards and had to void our card and redo it. The managers were busy the whole night talking to upset tables. This location really needs to get their stuff together. Again, nice to offer dessert but truly all we wanted was to get what we paid for and how we asked for it and tonight wasn't it. Literally felt like we were scammed outta $160. we will be taking our $$ elsewhere.

    Adapt Home - securitysystems - Updated June 2026

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