Initially, I was pleased with this company, because they were available with short notice on a holiday weekend. I should have noticed from the beginning that this company was going to be an issue. When I first called, the owner said to send him an email with details of my move and then hung up (without providing his email address). He later text me his email address, and I figured he was busy so not a big deal that his customer service skills aren't quite up to par. I spoke with his wife (I believe that's who she was), and she was very friendly and helpful.
I hired them to move a one bedroom apartment into a moving trailer. I hired another moving company to unload when the trailer arrived, and the first thing they wanted to know was whether I packed this myself or actually paid someone to pack it for me. The moving company was concerned, immediately took pictures, and had me look at the poor quality done before they began unpacking anything. Fragile and glass items were placed on the bottom, with heavier boxes placed on top. Boxes were crushed and furniture was damaged. Including tip, I paid over $400 for Ada's moving services.
I contacted Ada Moving that same day (Friday) to discuss my complaint. Ada was not in the office and I was told that he would contact me later; however, I was never contacted. I called again on Monday to discuss this matter with him; however, nobody answered the phones a single time. I later received a text instructing me to email him my complaints, which I did and requested a phone call in return (which never happened). I received a rude and unprofessional email in response from Ada himself. I expected a business owner to at least apologize for the poor quality of the services I paid good money for, but it quickly became evident what kind of company I was dealing with at this point.
I am not going to ramble on, because I do not expect this company to resolve this matter and it has been much more stressful dealing with them than I intended. I expected to hire them, have them move my items, pay them, and be done with them. Given that Ada had zero intentions of at least returning my phone call to hear my complaint, and then blaming me for these issues via email, I decided to file a complaint with the BBB. Ada's moving company is not BBB accredited, and their rating with the BBB is a C+ due to not responding to previous complaints made by customers.
If you have any issues with this company in the future, do not expect them to care to resolve the matter. I am skeptical to even post this review online given the emails I received from the owner, and expectations that he will likely reply with some rude comment, but I think it is important for customers to know this information prior to considering hiring them for their upcoming move.
I WOULD NOT RECOMMEND THIS COMPANY FOR ANYONE TO USE. read more