Rueger (sp?) gave me a very clear, concise explanation of what he was going to do and what I could expect to see. What I see is not at all what I imagined; thank goodness! The actual result is far better. Thank you. read more

I had them 2 time today and April 5th today went much better I had a pinhole size leak and they fixed it

Brittany set appointment for us next day. She's friendly and felt bad about our situation. AC WENT DOWN ON HOTTEST DAY OF 2025. Justin came to our rescue and replaced the fan motor for a fraction of the cost of a new unit. This is a quality company. Honest and reliable. read more

Potential future customers deserve transparency so that is prompting this review. Be prepared to pay their hourly rate for their travel time plus a mileage rate. We were charged 3.5 hrs at $114/hr for an install of a water heater (that we supplied) and that included 30 minutes spent in his truck writing up the invoice. Then, for the boiler check which took him about 15 minutes, we were charged 1 hour at $130/hr. Total time from drive in to drive out of our driveway was 3 hrs, 48 minutes. Between the inflated labor costs and up-charging of supplies, consumables, mileage, and drive time, we paid over $800. Calling to question the charges only prompted rudeness. We will never use them again and do not recommend to others. read more

came to do checkup service on the heating system. System was working when they came but they said there were failing motors. Replaced motors with new then system stopped working properly after they left. Called another contractor who came out and said the new parts were installed backward and suggested calling them to get old ones back as they were probably in good working order. They refused to give old parts back so new contractor corrected the install. Working now. Lesson learned... check a contractor out before trusting them and hiring them read more

After calling multiple places around to get help with water backing up in the basement. This was the only company who would help us in a timely manner. Very friendly and great company! read more

Terrible customer service. Had to cancel a appointment, and they charge a $50.00 cancellation fee.

Action will overcharge, charge for mileage and for time they are traveling. This is double dipping. After 2 1/2 hours of reading my manuals the problem was not fixed but I was charged for all the time they sat around doing nothing. Don't waste you time with them. read more

You almost need a bulletin board in your kitchen reminding you of whom your neighbors said to be wary of (plumbers, contractors, etc.). Because in the throes of an emergency, it's easy to forget. Like, say your bushing controlling your hot water goes out, spraying hot water all under your sink, floorboards, and flooding into your basement. I panicked and called the place everyone in my neighborhood said not to call. Allegedly, it was "fixed" $100 for labor and twenty minutes later, until 3 days later I returned home from work to find my roommate frantically looking for the valve to shut the hot water off AGAIN, because whatever was fixed was supposed NOT fixed and scalding water was squirting everywhere. This place does NOT give free estimates. But what are you going to do in an emergency over the weekend, when no one else is open? When I called back the owner of the business, he said if the situation was THEIR fault, they'd fix it free of charge. But if the situation was NOT their fault, they'd have to charge all over again. But you, as a consumer, in this case ME has no way of determining this exaction-- how are you going to prove to them that THEIR mistake, was THEIR mistake? Of course, they are not going to admit to it. So how can you trust them? If they misdiagnosed the problem, or worse still, only fixed PART of the problem, you'll wind up paying TWICE for labor. TWICE. THE. AMOUNT. OF. LABOR. The actual plumber (part time, on call?) was nice and polite. He offered to come back and fix it again at a "discount." But again, why should I pay a second time, when it was misdiagnosed THE FIRST time? No way. Fool me once, shame on you. Fool me twice, shame on me. read more

Just saw van number 1-102 throw a lit cigeratte out his window. Now I know who not to do work on my house. read more

Action Mechanical - Van # 1-102 cruising away after throwing a lit cigarette out the window. - Plumbing Near Me - Rapid City, South Dakota

See all

We entrusted Action Mechanical with two residential projects over 6 years ($20,000). The most recent project installed two Amana Gas Furnaces and a Gas Water Heater (Dec 2020). Until spring, our impression of Action Mechanical was quite favorable. Technicians (Jerry/Joe/ Warren/Jared especially, but others) proved experienced craftsmen, courteous and dedicated. Unfortunately, company leaders (Pres/VP) wrecked this favorable impression with cavalier handling of our concerns. Disrespect and textbook unprofessionalism earned them a solid F- in the category of "we value you as customers." Don't be fooled by their sprightly Facebook page or VP Matt Sheesley "the fixer" offering conciliatory "give me a call" retorts in response to unfavorable reviews. We were displeased, they knew it and would not hear us. Unreturned phone calls, unanswered letters, poor judgement and arrogance characterized our most recent experience. Our $14,500 project (agreed initial proposal) ballooned into an $18,000 project and how it happened was unacceptable. "Cost-creep" started with the initial site survey incorrectly assuming the coil from the existing furnace could be used in the new furnace ($900). However, the company was still in our good graces so no big deal. What become a big deal was discovering in spring both A/C units were inoperative. The same infamous site survey promised the A/C function of our heat pumps would not be impacted by the furnace installs. In fact, both units were broken and Action Mechanical's conclusion was bad valves on aged units. To be clear, our A/C worked perfectly the summer before the gas furnace installs. And while logic and reason would implicate the furnace installation process, the company deflected responsibility, declaring the cost of repair our ugly baby. Our confidence in Action Mechanical began its nosedive following a manager's failure to respond to multiple calls and messages for two weeks following discovery of the issue (we finally had to go there). After two months of our large A/C unit not cooling properly following repair/troubleshooting) we reached out to VP Matt Sheesley requesting he 1) solve our lingering A/C cooling issue, and 2) consider our position that the A/C issues were triggered by the furnace installs. He did help resolve #1 (albeit unprofessionally and disrespectfully over a misunderstanding), but never addressed #2. Absent of a follow-up call, we received a bill for $2,600 which incensed us. Matt's failure was clearly rooted in mistakenly believing he was doing us a favor. We were his customer, we had legitimate concerns and entrusted him to address those concerns in good faith using his positional discretion. Instead, he behaved like a low-level supervisor. Following Matt's blunders, we wrote the company president (Matt's sister Missy) who, in turn, ignored our letter. A BBB complaint followed to compel a response (it did). She apologized for being unresponsive (pledging it would not happen again) and offered to reimburse 1/2 of our $2,600 payment. We found her apology lacking, her offer of "charity" unacceptable and rejected it. She had not addressed responsibility for the A/C failure (although we'd been asking), nor did she apologize for ill treatment by brother Matt. In our rejection, we again expressed our willingness to discuss our grievance face-to-face. After 1+ week without contact we wrote another letter. Sadly, what she had pledged "would not happen again," (BBB) happened again--no reply. This arrogant behavior exposed how quickly leaders could vilify and set aside a loyal, tenured customer. It became clear that our 6-year relationship was worth less than a $2,600 invoice. Also clear was that this duo lacks any semblance of professional decorum. Swim at own risk! About Your Author: I'm a retired Air Force Lieutenant Colonel privileged to serve our great nation for 27+ years. I deployed in support of Operation DESERT STORM, and twice in support of Operation ENDURING FREEDOM following 9-11. I've been a Commander and humbly led a number of organizations both stateside and abroad. More I cannot say. read more

I had water spraying from the top of my water heater in my VRBO occupied by guests. Scott with Action Mechanical came all the way to Hill City at 9 pm and stopped the leak. Water heater had to be replaced which he did the next day. Guests were happy and I'm impressed by the extraordinary service. Anymore, most plumbers just say they can't come if you have an urgent need. Action Mechanical comes to the rescue. Thanks, Scott! read more

I called Action Mechanical because my water heater was making noise. I spoke with the estimator Jerry who told me he was short 4 guys, so he came out himself. Jerry was prompt, professional and very knowledgeable and found the problem right away. Luckily he was able to fix the leak himself. I am very grateful and give 5 stars, Thank you! read more

We had a plumbing issue arise on a day considered a "holiday". Called this business for no particular reason other than it's close to our residence. Eric and Steve responded within a couple of hours. They "snaked" the sewer system and found/cleaned out what caused the issue. This procedure took a **half hour**. For that we were charged $321.43 (3 hrs labor time at $105/hr plus tax). I feel the service charge is extremely high. In hindsight, I should have called around to see if we could have found a more reasonable plumbing service! read more

Oh my gosh....DO NOT USE THIS COMPANY!!! Had to call another plumbing company (Highly recommend Waterworks!) to actually FIX the problem in an hour (after Action Mechanical charged $150 for 1.5 hours for nothing and also said we needed the main line replaced which he didn't even look at and which actually had already been replaced!). I called back to let Kelly know that another plumber fixed the problem and basically got "everyone has their own opinion." WoW! read more

I waited to make this review till after I spoke with the general manager to see if their customer service would surpass the initial price I was charged. I had a guy come out to do a quote.. he said $250 and knew all the parts he needed. They kept no record of this quote. When they came to do the work they left for 45 minutes to go get parts. That 1.5 hours (2 guys) that I should not have had to pay because they should have came prepared. The last hour they were here they sat around watching my brown water, trying to tell me I have something wrong and they didn't do it. finally we found out that my subs water was turned off, as they continued to waste time by sitting around and doing absolutely nothing. That's 2 hours I should not have paid. My final bill was just under $700. WHAT?! a quote is so I can budget for a plumber. Telling me $250 then going to $700 is absolutely ridiculous. Yes, the manager got it down to $480, but did not want to hear anything I had to say about my concerns while they were here. That's still double my quote. Not recommending to anyone in my area because who knows what they will charge them. read more

I had some drain/plumbing issues at my house and Eric from action mechanical showed up the same day within an hour or two. He fixed all of the issues immediately and even additional issues that were not initially scheduled for that visit. He was super nice and professional and it was easy to tell he was very knowledgable. I've never had better service. He went above and beyond when I was in a jam. So grateful!!! Would highly recommend Eric for sure! I'm extremely grateful! read more

2 dripping faucets, and worked on issue with another. Bill $375. I went to use my faucet, the guy never hooked it backed up, I called he came right back and charged me for another hour. $469. I used these guys for years and am very dissapointed. Tried to get the extra hour off my bill and the General Manager said no. Done with Action Mechanical. read more

Had a pump go out on older AC unit. Called Action Mechanical & they got a repairman out to get it fixed right away. Couple days later had a plumbing problem. Called Action Mechanical and they again had a crew come fix it within a couple hours. Employees were friendly and knowledgeable and neat. Very happy customer! read more

it wouldn't let me post without doing a rating but this business gets no stars from me. they inflate thier prices, fudge thier labor and then treat thier customers rudely and unprofessionaly when they are caught in thier deception. this is how one of the owners, myron, treated me when i had them do a job for me in january. i had explained to myron that i had been there the whole time that the job was being done and that only 1 person was there doing it. he said there were 3 people working and that i was a liar. i have never been treated so rudely by the owner of a business before. i have been a property manager for a lot of years and i hope that the backlash from this will hurt them enough to realise that you dont treat your customers this way if you hope to stay in business. i had been doing business with them religiously for 3 years but apparently my extensive business meant very little to them. well it means less than that to me now as it does with my employer which owns or manages many large complexes throughout the midwest . sooooo, if you want to try an alternative then try One Hour. they profess no overtime charges and if they are not there on time it dosent cost u a dime. read more