I learned of a pluming backed up pipe situation at my home while I was at work. I called Rapid Rooter on the way home and Travis showed not too much later. I Showed him the potential areas of the problem, and he went to town working very hard and cleaned up every potential or suspected area within an hour or so. It was explained to me when I first called about additional charges for being after hours it was worth every cent for the extra charge. Travis was awesome, a hard worker, super genuine, big smile very knowledgeable. Anyone could tell right away, this was a super good dude. I could not be happier with the outcome. This was the epitome of what great customer service needs to be everywhere. read more

Extremely poor communication from this company. I called on a Friday evening (8:00PM) for a plugged drain line and left a message with their answering service (live person) and was told to wait for a phone call. After waiting for 3 hours I did not receive a return phone call. On Saturday shortly before (11AM) I called to follow up on the Friday evening request and was told I would receive a call from a plumber. I did receive a call approximately 15 minutes later and was told someone would be at our site at around 7:00PM. I waited for several hours (5-9PM) at my office and did not receive a call or any notification that the company would not be coming. I certainly understand that on a weekend the staff may be very busy but it only takes 1 minute to place a courtesy phone call to a customer to let them know your schedule has changed and/or that you aren't able to make it to a site. I was counting on you all and regrettably you didn't deliver. read more

Friendly service , worked around my schedule, they were on time, did a great job. Kind and courteous.

We had an emergency situation with our toilet being plugged on New Years Day and these guys were on it! Definitely turned our "crappy" situation into a good one lol!! Our technician was the nicest guy ever and did a fantastic job. With only one toilet in our home he definitely saved the day!! read more

My tub drains again! I'm so thankful for Rapid Rooter! Travis was very professional and knowledgeable. He explained all the work and was kind and courteous. Highly recommend them to anyone! read more

I had a leak in my sink and they came over right away and fixed it. Everyone was awesome. Would highly recommend these guys

These guys rock! Very prompt,curious, and don't leave tell you're up and running. Highly recommend! Don't waist your time with any other company. read more

Great, knowledgeable service! Pete worked on our septic line and was knowledgeable, a great communicator, and a hard worker. He solved our problem! Thank you to Pete! read more

I have used this company a couple of different times, and without fail they have been prompt and have fixed my problem at a very reasonable price. The workmen are very courteous and efficient and have always fixed the problems that I have had. I like the company so much I have signed up for a yearly maintenance check. read more

I had two fixtures draining slow. Called them and they showed within minutes of schedule. Houston did a great job. I seldom give five stars to anyone, but the bill was so reasonable, they get five. read more

I requested this company to inspect my sewage system via camera during the home inspection for my purchase of my house. It was a Saturday and in the city of sturgis approximately 30 miles away from rapid city. When the technician arrived he stated he could not send the camera through the 2 inch vent because he did not bring a 2" camera. The current/prior owner at the time did not want the toilet removed. The technician departed and no inspection was completed. A week later I received a bill from this company for; $75 for "after hours" since it was Saturday, $30 for mileage and an additional $75 for the service charge even though no work was conducted. I called to discuss the $75 service charge. After several more calls someone finally called me back weeks later. The gentleman was insistent that I pay the service charge even though he did not bring the right camera for the job. I sent Rapid Rooter the money and will never use this company or recommend them. This is merely their way of ripping people off. read more

Wow! Just wow! We were absolutely blown away by the level of service we received - Prompt communication and shows up right on time. Our bathtub was experiencing some draining issues and within minutes the tech had it completely fixed, months later it's still working like new. Thanks for the great level of service and superior customer service! read more

I have had to use Rapid Rooter over the last several years for different problems, stopped drain, clogged sewer, and kitchen faucet replacement, just to name a few. I have always found them to be punctual, neat, well-mannered and respectful. They have always done a wonderful job and have always cleared the problem. I would not recommend anyone else but Rapid Rooter. They also happen to be the most affordable, especially when you are on a fixed income. High fives to the guys at Rapid Rooter. read more

Helped with a clogged drain I couldn't fix. Friendly fast service. Highly recommend

ABSOLUTELY THE BEST! We were so thrilled with Victor and his ability to solve our bathtub train problem. He was prompt, friendly, and extremely knowledgeable in his line of work. The price was very fair and we haven't had any issues since his visit. Thanks so much for the excellent service we received - highly recommended to all! read more

Excellent experience. Our tech Dimitry was on time, diagnosed the problem with our sinks and quickly resolved the issue. I would strongly recommend Rapid Rooter and our tech Dimitry! read more