If only there were a 10-star rating option!…read more We have relied on Ben for two separate bathroom and kitchen plumbing projects. He clearly states what he intends to do, then does exactly that: shows up when he says he will (texting us in advance that he is on the way), evaluates the issues, shares his recommendation and quote, then does the agreed-upon work with surgical precision. His high level of skill and quality results speak for themselves. He provided efficient work at an exceptional value for the cost. Ben installed our two new toilets and repaired related plumbing, replaced a leaking kitchen disposal, repaired under-sink kitchen plumbing to accommodate a new reverse osmosis hot and cold water on-demand system, and diagnosed a few other fixes along the way. We added a simple in-line descaling unit to help reduce the hard water sediment, and noticed results almost immediately. He knew our faulty kitchen faucet head was covered under warranty and called to get a replacement on its way to us. He installed a new water main easy access shut-off valve so we don't have to reach waaay down behind the water heater for an old school dial knob. So helpful! Ben is super clean, organized, professional and personable. He wears booties when entering the home, lays his tools neatly out on his work mat, has a tub to collect anything he removes, and leaves the place far better than he finds it. He also reached out several times to follow up after the appointments, to see that the new installations were working as expected and that we were happy. Ben at SoDak is the only person we will call for plumbing help. Truly felt like my big brother was taking care of me and our home care needs.

10 / 10 - Ben was prompt in getting back to me; flexible in setting up the appointment; punctual in…read moreshowing up; thorough and clear in explaining what was needed and why; patient in letting me watch him work and ask questions for my own edification; total cost was entirely reasonable, and he's just an all around nice, easy to talk to guy. If you have plumbing to be done, definitely start here, easily the best experience I've ever had with a plumber anywhere.

The communication was great as Jeremy explained everything he was going to fix and why. He fixed…read morethings my first plumber could not. Great team, five stars!

Fast responses and great service. Highly recommend. Would use again. All issues resolved.read more

Loyal's installation Technicians, Drew Joachim and Dana, wer outstanding…read more When they hit the customary hiccups, they team attacked the issue and successfully worked through them. All in all, Loyal is the ONLY plumbing company I will hire to do the plumbing work on our property. Our new kitchen plumbing project is now fully functional. I strongly recommend them and Mark is truly an ambassador for his company. Friendly, polite, courteous, professional and fair with the pricing. Thank you... again Loyal Plumbing. JW & Liz

We have two bathrooms in our house, and every time we use the shower in the upstairs bathroom,…read morethere is no cold water. So, we contacted this company to inspect the issue. After their inspection, they told us that the problem was due to a faulty water heater and that we needed to replace it. Although we had serious doubts--if the water heater was the issue, why did the downstairs shower still have cold water while the upstairs shower only had hot water?--we trusted their professional judgment and spent a total of $4,700 to replace the water heater and other components. Yes, you heard that right--we paid $4,700 just to get cold water in our upstairs shower. If this had solved the problem, I wouldn't have complained. However, after the replacement, nothing changed--the upstairs shower still had no cold water. They sent technician to inspect the issue again, and this time, they told us that we needed to remove part of the wall to replace additional components. Wait... wasn't it their initial misdiagnosis that led us to replace the water heater, only for the problem to persist? Now they expect us to spend more money on additional repairs? Not only that, but we discovered that the pressure relief tank they installed was a damaged product with dents. Additionally, during the repairs, they broke our disconnection box and then asked us to pay an extra $280 to replace it ourselves. This company seems to be finding ways to charge more and more without delivering trustworthy service. We are extremely disappointed. We had originally planned to use their services to repair our air conditioning system and had even signed up for their annual membership. However, after this experience, we no longer trust them. We strongly do not recommend using their services!

I had a couple emergency pipe leaks and Jbs was there immediately. Then they did a complete…read morere-piping of my trailer and put in new water heater and did a fantastic job. They cleaned up all their messes and I would highly recommend them for your next plumbing problems.

I will never call any other plumbing company. They were able to give me a timely appointment. The…read moreservicemen are clean, polite, and very clear with explanations about what needed to be repaired and the cost. As a single woman, this is one of the few times I have used any service such as this and felt that these guys were not taking advantage of my of my ignorance with this kind of problem and were honest. I cannot recommend this company highly enough.

This review is going to be exactly like the other five star reviews. This is the best plumbing…read morecompany I have ever had work on a home of mine. They are very professional, honest, transparent, efficient, clean, courteous, timely and just all-around nice guys. I thought my water heater was failing because the pressure release valve kept popping. They did a quick yet thorough trouble shooting inspection. Turns out the pressure regulator on the water main had failed and taken out the expansion tank as well. The repair was half the price and they had all the parts on the truck with them. Before starting any work they went through the pricing and gave me options. The work was quick and clean. Can't say enough good things about Star Plumbing!

Our water heater had been worked on by 3 other plumbing contractors, but it was still leaking…read more Calvin took a look, left for about 45 minutes, then returned to repair the problem. He only charged us for the actual time at the house. Friendly, knowledgeable, professional, & competent! Thanks Calvin!

Calvin and his crew are amazing. Very professional to work with. They show up when you need them…read moreto. Can't say enough great things about them.

Dede just fixed my entire faucet and even agreed to come back once I install a new counter (so he…read morecan put the faucet back on for me). Not only is he a fast worker, he really likes what he does and takes it seriously. He doesn't try to screw you over either like AAA Plumbing or Action Mechanical. He's not only skilled at his profession, but has integrity. I just hope he doesn't retire any time soon!

Awesome! I never quite know if someone will spend extra unneeded time or try to up-price me on…read moreservices and parts. Dennis was fast, courteous and knew what he was talking about. I am putting him in my list of contacts, don't want to loose this one! Kim

Rueger (sp?) gave me a very clear, concise explanation of what he was going to do and what I could…read moreexpect to see. What I see is not at all what I imagined; thank goodness! The actual result is far better. Thank you.

I had them 2 time today and April 5th today went much better I had a pinhole size leak and they…read morefixed it

I learned of a pluming backed up pipe situation at my home while I was at work. I called Rapid…read moreRooter on the way home and Travis showed not too much later. I Showed him the potential areas of the problem, and he went to town working very hard and cleaned up every potential or suspected area within an hour or so. It was explained to me when I first called about additional charges for being after hours it was worth every cent for the extra charge. Travis was awesome, a hard worker, super genuine, big smile very knowledgeable. Anyone could tell right away, this was a super good dude. I could not be happier with the outcome. This was the epitome of what great customer service needs to be everywhere.

Extremely poor communication from this company…read more I called on a Friday evening (8:00PM) for a plugged drain line and left a message with their answering service (live person) and was told to wait for a phone call. After waiting for 3 hours I did not receive a return phone call. On Saturday shortly before (11AM) I called to follow up on the Friday evening request and was told I would receive a call from a plumber. I did receive a call approximately 15 minutes later and was told someone would be at our site at around 7:00PM. I waited for several hours (5-9PM) at my office and did not receive a call or any notification that the company would not be coming. I certainly understand that on a weekend the staff may be very busy but it only takes 1 minute to place a courtesy phone call to a customer to let them know your schedule has changed and/or that you aren't able to make it to a site. I was counting on you all and regrettably you didn't deliver.