If only there were a 10-star rating option!…read more We have relied on Ben for two separate bathroom and kitchen plumbing projects. He clearly states what he intends to do, then does exactly that: shows up when he says he will (texting us in advance that he is on the way), evaluates the issues, shares his recommendation and quote, then does the agreed-upon work with surgical precision. His high level of skill and quality results speak for themselves. He provided efficient work at an exceptional value for the cost. Ben installed our two new toilets and repaired related plumbing, replaced a leaking kitchen disposal, repaired under-sink kitchen plumbing to accommodate a new reverse osmosis hot and cold water on-demand system, and diagnosed a few other fixes along the way. We added a simple in-line descaling unit to help reduce the hard water sediment, and noticed results almost immediately. He knew our faulty kitchen faucet head was covered under warranty and called to get a replacement on its way to us. He installed a new water main easy access shut-off valve so we don't have to reach waaay down behind the water heater for an old school dial knob. So helpful! Ben is super clean, organized, professional and personable. He wears booties when entering the home, lays his tools neatly out on his work mat, has a tub to collect anything he removes, and leaves the place far better than he finds it. He also reached out several times to follow up after the appointments, to see that the new installations were working as expected and that we were happy. Ben at SoDak is the only person we will call for plumbing help. Truly felt like my big brother was taking care of me and our home care needs.

10 / 10 - Ben was prompt in getting back to me; flexible in setting up the appointment; punctual in…read moreshowing up; thorough and clear in explaining what was needed and why; patient in letting me watch him work and ask questions for my own edification; total cost was entirely reasonable, and he's just an all around nice, easy to talk to guy. If you have plumbing to be done, definitely start here, easily the best experience I've ever had with a plumber anywhere.

The communication was great as Jeremy explained everything he was going to fix and why. He fixed…read morethings my first plumber could not. Great team, five stars!

Fast responses and great service. Highly recommend. Would use again. All issues resolved.read more

I called Loyal on a Friday morning simply to ask for a quote on fixing an outside leaking faucet…read more It wasn't an emergency, and I never scheduled an appointment. The following Tuesday, I get a call from a technician saying he's on his way to my house -- completely out of the blue. Loyal scheduled the appointment without ever contacting me or getting my approval. Then, two days later, I receive a $100 bill for "dispatch and arrival of technician"... for an appointment I never scheduled, a faucet that had already been fixed by someone else, and a tech I only spoke to on the phone. How does that make any sense? To make matters worse, no one will answer the phone so I can ask why I was charged or tell them I won't be paying for a service I never agreed to. The lack of communication and the unauthorized scheduling is absolutely ridiculous.

worst plumbing experience i have ever had. overpriced and rude techs. Go with literally any other…read moreplumbing company before this one.

Absolutely life-saving, emergency service, came out immediately and helped fix extensive leaks at…read moremy mom's house in Hot Springs. Very complex problem that they took their time with and fixed right. Also, helped put in a water softener. Could not recommend them highly enough. Super professional, super knowledgeable and work was done with elevated patience and good humor. Outstanding work overall and extremely lucky to have them in this area. Super friendly with my mom's dog and made friends with her. This was very necessary because she is a guardian of the house and they made her feel safe and in turn made the home environment much more pleasant while the fixes were taking place.

I had a emergency pipe leaks and Jbs was there immediately. They cleaned up all their messes and I…read morewould highly recommend them for your next plumbing problems.

I will never call any other plumbing company. They were able to give me a timely appointment. The…read moreservicemen are clean, polite, and very clear with explanations about what needed to be repaired and the cost. As a single woman, this is one of the few times I have used any service such as this and felt that these guys were not taking advantage of my of my ignorance with this kind of problem and were honest. I cannot recommend this company highly enough.

My re-circ pump for my tankless water heater wasn't functioning after I changed the timer to…read moreMountain Standard Time. After a week of trying to figure out what I had done, I called Matt at Star Plumbing who diagnosed and fixed the problem over the phone. Many thanks and when I need an onsite plumber, Star Plumbing will be my first call.

Our water heater had been worked on by 3 other plumbing contractors, but it was still leaking…read more Calvin took a look, left for about 45 minutes, then returned to repair the problem. He only charged us for the actual time at the house. Friendly, knowledgeable, professional, & competent! Thanks Calvin!

Calvin and his crew are amazing. Very professional to work with. They show up when you need them…read moreto. Can't say enough great things about them.

Dede just fixed my entire faucet and even agreed to come back once I install a new counter (so he…read morecan put the faucet back on for me). Not only is he a fast worker, he really likes what he does and takes it seriously. He doesn't try to screw you over either like AAA Plumbing or Action Mechanical. He's not only skilled at his profession, but has integrity. I just hope he doesn't retire any time soon!

Awesome! I never quite know if someone will spend extra unneeded time or try to up-price me on…read moreservices and parts. Dennis was fast, courteous and knew what he was talking about. I am putting him in my list of contacts, don't want to loose this one! Kim

Larry Olson plumbing is the right man for the job. He has…read moremany years of experience and is open and straight forward with his assesment and estimate. A rare quality in business these days. I strongly recommend Larry Olson plumbing.

Action Mechanical has always been fair with me with good fair pricing, and if there ever was a…read moredispute, we handled it and a courteous business like manner Last night, my air conditioning went out! I decided that even though the temperatures were in the high 80s to 100 I would wait till they opened! I actually did not expect to see them until the next day when they said they had an opening Lo and behold less than thee hours later, they sent me a text telling me that their technician was available! Around two hours later my air-conditioning was working! Was actually shocked at the price because it was far less than I expected even if I did not need a new unit Thank You Action Mechanical

Rueger (sp?) gave me a very clear, concise explanation of what he was going to do and what I could…read moreexpect to see. What I see is not at all what I imagined; thank goodness! The actual result is far better. Thank you.

I learned of a pluming backed up pipe situation at my home while I was at work. I called Rapid…read moreRooter on the way home and Travis showed not too much later. I Showed him the potential areas of the problem, and he went to town working very hard and cleaned up every potential or suspected area within an hour or so. It was explained to me when I first called about additional charges for being after hours it was worth every cent for the extra charge. Travis was awesome, a hard worker, super genuine, big smile very knowledgeable. Anyone could tell right away, this was a super good dude. I could not be happier with the outcome. This was the epitome of what great customer service needs to be everywhere.

Extremely poor communication from this company…read more I called on a Friday evening (8:00PM) for a plugged drain line and left a message with their answering service (live person) and was told to wait for a phone call. After waiting for 3 hours I did not receive a return phone call. On Saturday shortly before (11AM) I called to follow up on the Friday evening request and was told I would receive a call from a plumber. I did receive a call approximately 15 minutes later and was told someone would be at our site at around 7:00PM. I waited for several hours (5-9PM) at my office and did not receive a call or any notification that the company would not be coming. I certainly understand that on a weekend the staff may be very busy but it only takes 1 minute to place a courtesy phone call to a customer to let them know your schedule has changed and/or that you aren't able to make it to a site. I was counting on you all and regrettably you didn't deliver.