I feel like I got scammed by a couple of Mick's workers, and worst yet, I think he did too. Back story is we called them for a list of about 7 things we wanted looked at (flickering lights, installing new switches, etc.). When they arrived we gave them this list. They fixed a couple things on the spot, quoted us for the parts for the rest (~200 a piece, plus labor), and left right away to get them. They got back and said original quote was too low, and gave us a new one. The new quote they gave us was $675, with each of the two parts being ~$240 (so this includes labor obviously). Fine, that sounds somewhat reasonable... They did not give us a written quote. They did everything on the list that they could, said theyd send us the bill and left. Bill comes and its $822 (almost 150 more than the quote!!). So I call and the worker claims he quoted us $750 (a lie, my wife texted me the amount the second he gave it to her asking if it was okay). I asked why it was still 822 then, and he says my wife added more stuff after they came back with the parts (another lie, we gave them the full list of everything we wanted done and he couldnt even specify what it was, even though the rest of his memory seemed perfect...). I talk to the manager, Mick, who ends up acting as a middle man of playing "he said, she said" so he ends up making my final bill $750. I think he did what he could, honestly, and I didnt feel like fighting more so I accepted. I even feel bad giving 1 star because I think Mick really cares about his company... but I think we both got scammed, Mick and Me, because this worker, without a doubt in my mind, quoted us at $675, raised it by $75, then lied about additional work and raised it another 75. Since they didnt give us a paper copy of the quote, as the manager says they are trained to do, it ends up being our word against theirs. But guess what, at least I have that text as proof. Why would my wife lie to me?! it was me who wanted all this work done in the first place... And I am wondering if he gets paid based on how much labor he charges, because anything above the price of the parts, which he obviously cant change is going to be labor. The final bill had $312 worth of labor for about 30-45 minutes of work (even if it took them an hour, thats over $300/hour for labor, which is way above any average i've seen online, and this was a VERY simple job). So I'm not sure who to blame but it has definitely left me with a sour taste in my mouth for this company. I hope Mick looks into their work habits a little more...I am sure i am not the only one... and as for their work... it was done correctly, although all they had to do was unscrew some things and install a wireless light switch, so not that hard, but they left drywall dust all over my floor and counter. read more