Late review but better than never! Hubby was looking to purchase a car. We had been to a few auto…read moreplaces but were very unsuccessful in our search. He did see a BMW sedan that he liked from another dealership but they gave him the runaround when it came down to go through the financing aspect. So we continued looking around and came upon a BMW that was for sale here that was the same year and make so we decide to make the long drive from the city to Palatine, IL. We had a 3/23/24 2 p.m. reservation. We walk in and are greeted by Yuriy. At first personally I didn't really care for him because he seemed like he was a fast talker. He brought out the vehicle we were interested in for us to look at which is on this youtube video here [https://www.youtube.com/watch?v=jtrI1vLjVRc&list=PLfkKXXdkDoxcwgDaQ7D5k3nYZnhohjhiU]. Upon looking at the vehicle, I noticed that there were noticeable scratch marks on the vehicle that you couldn't see on the pictures they had. I could tell hubby was a bit disappointed because he could see himself in that car. Yuriy kept the process going and wanted to show us some other luxury vehicles they had in stock. Hubby saw a 2012 Mercedes that caught his eye so Yuriy quickly went to get it. When he let us look at it, it was beautiful. Silver grey, one owner who took very good care of the car and not a scratch on the car. No accidents. We test drove it and it was super smooth. Yuriy seemed genuinely happy that we saw something we liked. He gave us the CarFax information. Hubby gave me that look to say "I want this car". We went through the process of paperwork and the explanation of extended warranty. We were there for awhile. I think hubby thought he was going to leave there with no car but Yuriy changed that and saved the day! He really took time with us and never rushed us out. I would highly recommend Car City. We had a good experience and they pride themselves on having trusted mechanics on site to inspect the cars before they go out on the lot to be sold. Thanks Car City - Hubby still is loving his car and no repairs since! A+!

Originally was shopping for an STI to replace my WRX. Saw they had a one owner, low mile CIvic Si…read morefor a great deal. Fabian, Will and Jesus all played a part in making sure I found a car that suits my budget as well as my needs in a car. Definitely will be back for another car.

About 2 years ago, I purchased a 2000 BMW Z3, 2.3; it had about 90k miles. One-owner. The man who…read morehelped me (Vladimir?) was helpful, very chill, did not pressure me at all, and the whole process was as quick and painless as any car purchase could possibly be. And I am deeply in love with my convertible. No regrets, even if it is emblematic of my mid life crisis. (Although this good decision did lead me to make some questionable decisions ... but that's a story for another day. Suffice it to say, this car will be my only BMW!)

Great experience, straightforward, good selection of cars , paperwork done fast and simple. Took…read moremy trade in quickly. I'd buy again.

This family owned business is just amazing!! I was worried…read moreabout buying from a used car lot because of all of the stories that you hear and movies that we've watched. But these people are just the best. Patient, honest,and reliable. Anyone and everyone should feel confident on buying a car here. Thank you KD Motorsport I WILL be back when we need another car.

I speak in regards to my own case so anyone who had a good experience I am glad you did but in my…read morecase it is anything but. I had no credit, my options were limited I ended up going there thinking the reviews meant the cars were all good. Unfortunately not the one I got. Their carfax are misleading and do not report everything that may have happened to a vehicle, assuming their own mechanic that they go to fixes something's up so as no need to report. That is my speculation. $16k+, two years in, with around $3.6k still to pay off, now the car is basically dead. I failed then to notice but the car has been a living hell. Now the transmission is done. The engine seems bad too now. All the suspension is shot, the electrical of the car is also a bit messed up. ObdII port not working to read codes. Only around 131k miles, still payments left to make and the car seems like it's totaled minus any car accident. I went to see if they would do anything but of course it has been too long. I wouldn't even want to trade it in for any other of their stock due to my now high distrust of their vehicles and business practices. Should you choose to buy a vehicle there do make sure to take extra care in examining and testing the vehicle of your interest. I certainly didn't do enough.

José, was helping for like 2 weeks looking for a Cherokee that they had, very friendly and they…read morework good with interest.

I'm located in Boston and have been searching for a car across the country. I've contacted dozens…read moreof dealerships with varying levels of responsiveness and willingness to help me, based on my location. From the first call with Dan, then my conversations with Bryan, Premier Auto was the most professional. Dan provided the pictures requested within minutes of contacting him. The pictures were detailed, showing exactly what I asked for, and helped me make the decision to purchase the car. Once I arrived, the car was exactly as described, no surprises. Bryan gave me plenty of time to do my inspection of the car, and a test drive, and we wrapped up the paperwork in less than 20 minutes, once I checked everything out. After the sale, Bryan went out of his way to resolve a paperwork issue that wasn't his fault, including overnighting the documents that the MA RMV needed. And he found a second keyless fob for the car, which he sent over too. I've bought 3 or 4 cars online, from private sellers and dealerships, and Premier Auto is simply the best. Their communication was great, the car was exactly as described, the buying process was simple and quick, and they've been great after the sale. I wouldn't hesitate to purchase another vehicle from Premier.

My daughter and I were looking for a used car for her. We found ourselves up on rand road in…read morePalantine (lots of used car lots). After almost a whole day of jumping from one dealer to another, we found this GEM of a dealer...Mike Sawan, at Sawan Auto Sales. We weren't expecting much, and had been worn down by then. Mike has an energy and honesty that is rare! We only had a few days before my daughter had to drive the car back to college (1000 miles away). she found a car she wanted we test drove and were allowed to take it to a local mechanic. It checked out as did the carfax (odometer lined up with the carfax reports=important, because n=many cars DONT). Mike held the car a day an we bought it. The very next day, the engine light came on! It was the left side catalytic (an 1800 job). Mike was in no way responsible for this, YET he found a mechanic who could do the job in one day at $1200, and offered to pay for half!!! This is a stand up ,honest businessman. And we were very lucky to have chose him for our car. Be well Mike, and god bless!

when I came to buy a car they told me it was perfectly fine, next day I took it to the mechanic and…read morethey told me shii is not drive able.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

What a great experience and what a great guy! Adrian really cares what his customers think and he…read morecares about doing good business.He gives you the truth and keeps his promises. It is unheard of in this business about this kind of small, at home feeling type of company. He cares about his reputation and doing right for his customers. I am a passionate person and came off fairly abrasive because I expected to be ripped off or to haggle. But there really was no need. He was kind, calm, cool and just had a sense of authenticity about him. He was very calm and respectful. He answered all of my questions and I didn't really have to negotiate or bargain with him. He was able to really sell me a great car for an amazing price without the extra stress that you can expect at all the other car dealerships. This is where you go to buy a car, don't waste your time with other places because what ends up happening is other places will waste your time, waste your money and sell you sometimes not the best car. He's pretty close, he's in a good area and he's just a good guy Thank you for all of your help Adrian. I have attached a picture of my beautiful car.

My experience on ADMIRAL MOTOR is good. Adrian is a nice guy the costumer service is good. More…read morethan five years ago I bought for the first time it was a Honda Pilot 05 at this time my car is running great I don't have any problem with anything. Almost one year ago I was needing buy another car and my first choice was ADMIRAL MOTOR for his very good service this time I bought an Acura MDX 09 I don't have any problem this this car 100% recommended obviously if I need buy another car I will go there

Extremely friendly and professional people! This is a family-owned business, and they speak…read moremultiple languages, which makes the experience even better. They do an incredible job and truly care about their customers. I highly recommend this place to all my friends and family. You will be very happy with the excellent service and personal care they provide. Thank you, Boris, for taking such great care of my car !!!

Leo is great to work with. Very responsive and stays on top of everything…read more While dealing with a nasty insurance issue, I needed my car fixed asap. Not only did he do it for a great price, but very quickly. Parts were sourced, assembled and painted in 2 months time. The headache of just being in this situation was weighing on me daily, Leo & his shop took care of me, have had no issues with my car since and it drives like nothing happened. Anyone that knows what happened, knows where I went to get it done. Wouldn't hesitate to bring my car back here or point someone in this direction.

We had a great experience at Volkswagen of Palatine. We had a horrible week and ended up needing to…read morereplace both of our cars. We did not expect to get 2 cars when we walked in, but Josh handled everything so smoothly and gave us the best deal that works for our needs. We felt seen, heard, and cared for. The entire crew was helpful, answered our questions without making us feel stupid, and they took GREAT care of us. We highly recommend them to anyone.

I scheduled an appointment for an oil change and noted that the center dashboard bench slider had…read morebroken off. I did end up running 15 minutes late for my appointment, which is by my own fault. When I arrived, the service rep quickly came up to my car, got in the vehicle and informed me that he needed to hurry up and get the car back because they needed to leave. Again, somewhat understandable as I did show up late. Unfortunately, when I left the dealer, I had a check engine light on and the service rep didn't even mention rescheduling the air-conditioning vent repair even after I brought it up. Normally, this wouldn't be that big of a deal but the last time I came in to get weatherstripping repaired around my driver side door. They told me they can't do it because it's too sticky around the area. I'm still on sure what that meant but again I felt rushed, and as though they were just brushing off the issues. Charlene has been my service rep since before the dealership moved to a new location. She was not the service rep who assisted me the last two times. (This most recent time included.) She has been stellar. Before the move and assuming under new management they were my go to dealership in the entire state of Illinois superb service and they really made you feel like family. Since the relocation, i've been extremely reluctant to make extra drive there to get my vehicle serviced. I've owned five Volkswagens in the last 10 years and let's just say I don't buy the car for the dealership or service department experience. I've had during the last 10 years. But, if this is a reflection of how Volkswagen now treats it's customers, I'd be more than happy to take my business elsewhere from now

This past week we bought a late-model used car at Napleton Subaru in Palatine for our college-age…read moredaughter. We like Subarus because they are highly rated in terms of safety. We want to give a shout out to Dan Garcia, the sales rep we worked with, and Perry Kahkesh, who did the financing for us. Both are worthy of five stars (out of five!). We were treated courteously and professionally every minute of our visit. Dan took into consideration every concern we had, especially those of our daughter. Frankly, we highly recommend Napleton Subaru in Palatine!

I regret not reading these reviews before engaging with this dealership. My experience was…read moreunacceptable, and I will detail why. 1) Timing and circumstances. I came in following a family transportation crisis: my own car was totaled, my son's engine failed, and my daughter's transmission failed while she was out of state -- all while I was newly retired and relocating. Even a baseline level of professional courtesy would have been reasonable to expect. That was not extended. 2) The financing process. After a multi-hour wait, the finance person, Perry, presented a financing deal at over 29% interest and framed it as the best available given the car's 200,000 miles. My credit score was misrepresented to me throughout the process. He also suggested I keep this note for a year to "build credit" before refinancing -- advice no one should follow when it means holding a 29%+ interest rate any longer than necessary. Additionally, it was an insult to my intelligence, as I have an MBA degree and a second master's degree in education. 3) The "corrected" contract. I was called back under the premise that the paperwork needed fixing and that my payment would decrease by $20. The manner in which this was communicated -- repeated, insistent reassurances that he was doing everything possible -- read as condescending. I question whether my gender and race factored into how I was treated during this exchange. Alternatively, maybe they genuinely treat most of their customers the same, which is somewhat even more disturbing. 4) Pattern recognition. I have encountered being undervalued, overlooked, and taken advantage of before, and I recognize the pattern. I extended the benefit of the doubt because some of what he said was factually accurate -- financing a used vehicle with that age and mileage is genuinely difficult. That difficulty did not require the accompanying pressure tactics. Factually, people with repos and much poorer credit elsewhere have better treatment and less APR when a finance manager is working on behalf of the customer. 5) A direct comparison. Days later, I purchased a car for my daughter elsewhere. That transaction was efficient, transparent, and completed in under an hour, with financing at a rate at least 10% lower. Also worth mentioning, they offered a warranty that included engine and transmission failure, among other things at half the cost offered by Naperton, who mentioned basic coverage like a key fob, tires and rims, dents and dings, and windshield breaks-all of which I could purchase several times outright for the cost of the warranty, and by purchasing the things would then have a warranty. The amended contract was finally signed, though the call ended abruptly as the salesman moved on to his next customer. Customers should not have to pay in cash or purchase a new vehicle outright to be treated with basic respect. If this dealership is interested in improving how it engages with certain customers, I would be glad to discuss a paid consulting arrangement -- the kind of training that tends to produce better reviews and better sales outcomes. While I am a happy owner of a great used vehicle (thus the 2 stars), I am sad to say that I don't like the inconsiderate and dishonest behaviors, and it is unfortunate that I just can't enjoy the purchase without wondering what else may come out of left field to further waste my time. I drove almost an hour and a half to get to this vehicle. Then had to ASK for the electronic version of the contract changes when they knew how far away I live and knew it would be easier. And THAT makes me question what their true intentions were. I guarantee they were not to help me in any way. Write a message...