The mechanics seemed experienced and handled my car with care. They diagnosed the issue correctly…read moreand fixed it effectively. I appreciated the clear communication throughout the process. The only inconvenience was the longer waiting time.

I can't say enough great things about Avondale Auto Repair, Nathan, Rick and their staff…read more As a first-time customer, I came in with what I thought was a simple issue--my 2017 Toyota RAV4 key fob suddenly stopped working. I'd replaced the battery before, so I tried that again... nothing. My (very mechanically inclined) husband tried too--still nothing. That kicked off the search for a replacement, and wow--what a frustrating experience. The dealership quoted me $600 to replace and program a new key. Automotive locksmiths were all over the place--$180, $250--and the whole process felt vague and transactional, like you couldn't get a straight answer without jumping through hoops. Then I found Avondale Auto Repair through the Costco Auto Program--and everything changed. Rick answered the phone, and within seconds I felt reassured. He was straightforward, knowledgeable, and refreshingly honest. Instead of trying to sell me something, he explained the pros and cons--how aftermarket keys often don't last, and how they source directly from the dealer but can usually save customers about $100. No pressure. Just real, helpful information. When I came in, that same feeling continued. The shop itself is clean, bright, and welcoming--nothing like the typical auto repair environment. Nathan (Rick's brother-in-law) was at the front desk and immediately made us feel comfortable. Friendly, genuine, and incredibly helpful. Before recommending anything, he opened up my key and inspected it to confirm it wasn't just a battery issue. That alone told me everything--I wasn't being upsold. They were actually trying to help. Then Rick came back from lunch and did the same thing again, just to double check. I paid a deposit and they said they'd call once they got the key from the dealership. It took a few days. Even though they were short-staffed they week of my FOB order, Nathan handled everything with professionalism and kindness. He called three different dealerships to track down my key (since it was out of stock everywhere), coordinated the order, and made the whole process seamless. When I came back to drop off my car, even the staff helping me park were warm and courteous--it's those small touches that really stand out. We used to have a go-to repair shop nearby, but after a change in ownership, it just hasn't been the same. Now, we've found our new place. Avondale Auto Repair didn't just fix a problem--they earned our trust. And that's everything. That's how you do it, Nathan and Rick!

I took my car here because it wouldn't pass the emissions test. Made appointment on Monday they…read moredidn't look at the car until Thursday. They charged me $ 575.00 labor no repairs were made. Continued to fail emissions test and other than being told to put more miles on to complete a drive cycle and out $ 575.00 nothing else in spite of their 100% pass guarantee. I took it to Factory Muffler on Central Park in Skokie. They got it to pass and don't charge you if they don't. They asked what work had been done I showed them the receipt with only a charge for labor. They said I'd been taken for a ride, not literally. $300.00 later and they took it thru the testing process for me and presented me with the pass certification.

Apologies for the delay on this review. To be honest it…read morewasnt the smoothest process couple mishaps along the way. But they stood by their work and made it right we actually ended up better off in the long run on our end. Probably not so much for them but they made it right and that deserves a 5 star. We would definitely use this shop again. They are honest and stand up guys. Thanks for your patience and service.

Both women at the front desk were so kind and helpful! The estimator made things quick and simple…read moreas well. Best customer service I've ever received from an auto body shop. Thanks all.

totally unprofessional. Called me to say parts were delivered for a repair job. Drop the car off…read morethen call in an hour later saying the parts incomplete. So I picked up the car and noticed damage in the area. Where the work was done. insisted that I file a separate insurance claim. Long story short, our insurance company, objected, and raised rates because of the extra claim .

I've been coming to AutoHaus for years, and they continue to impress me every single time. The…read moreentire team is incredibly friendly and makes you feel welcome the moment you walk in. They're always responsive, quick to answer questions, and great at keeping me informed throughout the repair process. Most importantly, the quality of their work is consistently excellent. I trust them completely with my vehicle because they're thorough, honest, and clearly take pride in what they do. On top of that, their shop is spotless and well organized, which really reflects their professionalism and attention to detail. It's not easy to find a repair shop that checks all the boxes, but this one truly does. I wouldn't hesitate to recommend them to anyone looking for reliable, high-quality car service.

AutoHaus is your go-to place for excellent service, affordable pricing, great customer service. I…read moreresearched around the Chicago area and there isnt anyone who does it like Autohaus for german vehicles.

We love Grace automotive. They are always helpful and friendly. We trust their opinion and they do…read morequality work every time at a reasonable cost.

Needed an urgent last second battery replacement. Sorin was quick and transparent about the whole…read moreprocess from pricing to service. They changed out the battery quickly and got me in/out in no time. Definitely recommend. I will be back when the time comes.

Nick was very polite and helpful... Nick really stepped up. I will definitely be back.read more

This spot is the hookup. A lotta front end work (control…read morearms and stuff). Also did brakes all around. Not the cheapest in town but totally worth it and here's why: 1. They did what they said they were gonna do (every time) 2. They charged what they said they were gonna charge 3. Assisted with payment options 4. Washed the princess when they were done Much appreciated fellas.

Quick, thorough and reasonably priced. I found a "keeper". It's nice to find a reliable mechanic…read more Thx!

We had grinding in our brakes and so my wife took it to a mechanic in our neighborhood who said we…read moredefinitely needed front and rear brakes but the price seemed really high. I was doing some research and saw Norms was highly rated so I took a shot and brought the car there yesterday (Sat). Robert was great! He/they actually felt I didn't need two new sets of brakes and only needed one. They jumped on it and installed front pads and rotors in two hours. We just moved to the area and I feel like I got lucky finding a trustworthy mechanic shop. Thanks, Robert and Norms!

April 29, 2026... A…read morenew review, this time for repairs to a 2024 Kia Sportage. A month ago, a family member rear-ended another car at the SE corner of Ashland and Diversey. Damage was severe enough that the car had to be towed. Fortunately, no one was injured. Fast forward roughly four weeks and I reclaimed my car today. It was exactly what I expected: impeccably repaired with a paint job--thanks to master painter and WBS owner Danny Avalos, Jr.--that matched the original finish perfectly. While four weeks seemed overly long, my insurance company's adjustor and appraiser were responsible for most of the delay. Throughout the process, shop manager Eric Villa keep me apprised. Price--you can't beat it!

I had a great experience with this body shop. The staff was professional, knowledgeable, and kept…read moreme informed throughout the entire repair process. They did an excellent job fixing my vehicle, and the quality of the work was outstanding.

02/16/26 - I've been coming to Express Auto Body & Repair since I took a chance & came here around…read more2017. It's amazing when you have a shop like this that is 1 mile from my home & they do both excellent body & mechanical work. Express is located on Elston Ave right across the street from Mariano's & 1 door east of the DMV. I've come to know most of the people in the office as well as the people doing the body & mechanical work. They do solid work at a competitive price. I've lived in this area for over 25 years & to locate a shop that does excellent work so close to home is awesome. For the most part they have been very responsive to my needs both for body & mechanical work. I have recommended a number of my family & friends as the quality of work is unquestionable. For me I appreciate the quick response & turn around time for a most of the time a reasonable price. This is a family run business that does excellent work. Give them a try you won't be disappointed. Today 02/16/26 I needed an oil change called them brought the car in. I was in & out in about 30 minutes.

"Honest shop that doesn't upsell unnecessary repairs."…read more Straightforward and honest--no surprise add-ons or fabricated issues." They fixed what was actually wrong and didn't invent a laundry list of extras which was quite surprising since that has been my experience with every other mechanic.

I'm not really sure how this place has 4.5 stars. I brought my car in for a battery change. When…read moreI went I left the car. A couple of hours later I had to follow up. Then they forgot to look at the brakes. Ugh! Then when I went to Zelle him he didn't even recognize his own writing. Asked me how much he quoted me. This was on 9/22/25. 2 weeks later. I have a completely dead battery (called AAA for a jump). Goes on to tell me that I left the lights on or something. That I should disconnect the battery every night. If you're a female, have a guy take it. I'm sure this wouldn't have happened otherwise.

Had a brake pad replacement and had a Great amazing service at an affordable price. I highly…read morerecommend Raul's 10/10