José, was helping for like 2 weeks looking for a Cherokee that they had, very friendly and they work good with interest.

I'm located in Boston and have been searching for a car across the country. I've contacted dozens of dealerships with varying levels of responsiveness and willingness to help me, based on my location. From the first call with Dan, then my conversations with Bryan, Premier Auto was the most professional. Dan provided the pictures requested within minutes of contacting him. The pictures were detailed, showing exactly what I asked for, and helped me make the decision to purchase the car. Once I arrived, the car was exactly as described, no surprises. Bryan gave me plenty of time to do my inspection of the car, and a test drive, and we wrapped up the paperwork in less than 20 minutes, once I checked everything out. After the sale, Bryan went out of his way to resolve a paperwork issue that wasn't his fault, including overnighting the documents that the MA RMV needed. And he found a second keyless fob for the car, which he sent over too. I've bought 3 or 4 cars online, from private sellers and dealerships, and Premier Auto is simply the best. Their communication was great, the car was exactly as described, the buying process was simple and quick, and they've been great after the sale. I wouldn't hesitate to purchase another vehicle from Premier. read more

On a search for a specific vehicle, Premier Auto featured the exact model I was looking for. The staff was extremely helpful, courteous and professional. Everyone was quite patient as I struggled through some paperwork issues in order to get the financing documents completed. The car was absolutely spotless upon delivery. Even with the drive (I live in northeast Chicago), it was well worth the trip for the price, service, and quality of the dealership. I recommend Premier Auto. read more

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I would not recommend buying a car from this place at all. They Would prefer not to do a deal with someone just because I wanted something written down on paper. They didn't want me to "create an issue down the road." They don't give you plates on the spot, which is something almost all dealers do these days. Instead telling me I'd have to wait weeks for my plates to come in. Not so comforting after reading other reviews of people not receiving their plates or titles. Went to go look at a Lexus CT200h that they had for sale. Upon inspection and test drive, the hybrid battery was drained and the front/rear bumpers plus the rear quarter panel was painted. Confirmed prior damage on the carfax. Raised my concerns to Danny. Asked them to warranty the hybrid battery on the warranty and update the miles at time of sale. Danny was not happy about that and didn't feel comfortable about writing it down until his mechanic looked at it, but ultimately agreed. Cool, you'll only warranty something if your mechanic says it's okay, but if not, no warranty, and still for sale? Hm.. Instead of writing it on the buyers guide warranty sheet under "Systems Covered," he wrote it on the part of the bill of sale that was meant for items NOT COVERED. Slick move. Even with them coming down to ~$20k for the price of the car, it was still a liability with a potentially bad hybrid battery. Attitude at time of sale was completely unprofessional and disrespectful. Dealers like this give the rest of them a bad name. Stay away. read more

I can not say anything good about this dealership! The vehicle they sold me was good on the outside but a mess underneath! Rusting frame, 4 leaking spark plugs, emergency brake broken, and the list goes on!!! DO NOT BUY A VEHICLE from this place!!! Liars & cheaters!!! read more

Flew from MN to buy E55 AMG. When I arrived the car had malfunction SRS system warning upon starting the car. Also the control panel for seats/emergency flasher and rear sunshade inoperable. I had check in hand and the car was not deliverable. This is not a "car" guy type of shop. Very unpresentable location and building. Upon arrival I had my doubts about the place. Eastern European service guys told me to wait in front area when they were looking at electrical issues. I mean I was there with money to buy car and they say that. I would not recommend this dealership if you are looking for anything European unique and mint. These issues had to be existing when I let them know I was flying out 3 days before. Did pick me up and return me to O'Hare airport though. Thank you Viktor. read more

Purchased a vehicle 09/15/2020.Received temporary plates for 3 months but was reassured I didn't have to worry as my plates and title would be in way before the 3 months.Here we are 3 months past the purchase date no title no plates.Called numerous times and was given the run around.Spoke to "Manager" Daniel who was rude.Tempers were high but as i work in customer service myself I wouldn't dare give a customer attitude or smart remarks no matter the situation.When it came time for the transaction they didn't hesitate twice to collect payment.Horrible place to purchase from.Cannot give zero stars so I give them 1.If you are looking at purchasing a vehicle I'd recommend elsewhere.Buyer beware. read more

I was referred to this place by a buddy of mine that bought a used 3 series BMW from Danny several years ago. Even though I have not yet decided to purchase, Danny has been nothing but professional, informative and most importantly knowledgeable about his inventory. It's refreshing to see a used car lot that's not your typical used car lot. read more

Dan sold me a fantastic 2004 LX470 last December (3 months ago). Got a great deal on a car in excellent condition. It needed a catalytic converter to clear some idiot lights, but otherwise a perfect car. read more

I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS DEALERSHIP!!!! Firstly, it does NOT feel like a used car dealership. The care they give their vehicles, the professionalism, the responsiveness rivals that of ANY NEW TOP-END LUXURY dealer. I always drive BMW's, but sold my last one a when I decided to pick up and live abroad for a few years. Upon my return to the USA last winter, I was in a bind and purchased a "winter driver" until I had the time to properly shop around and find my next "real car" after winter. Well, that time had come...Spring 2017!!! So I got online to see what the "gently" used BMW market had to offer. Basically, I wanted something that looked and drove meticulously BRAND NEW, that ran good, clean engine and title, excellent condition both visually and under the hood. And I wanted something in this category but in the way of a BMW, preferably 3 series (as all my bimmers have been). The first few dealerships I went to FELT like USED CAR dealership. Specifically, the Cars seemed quickly washed, sloppily detailed, tires and rotors worn, interior looked like been through war (although many of the dealerships I learned were PhotoShopping pictures of the interiors to cover up the rips, tears and scuffs on the seats, and worn console buttons. NOT GOOD!!! I even went to a dealership to test drive a BMW 535ix, and all of the tell-tale signs of PhotoShop trickery were present, not to mention when I actually drove the car for less than half a block, it had the WORST acceleration hiccup jerk-stop-jerk-stop effect at around the 5-7mph mark on a slow, gradual acceleration (not flooring - as in ...imagine you have a glass of wine on the back seat and attempted to accelerate as slowly as possible on a smooth road from 0 to 10 MPH. Well at that 5-7mph mark, the car did the hardest shift ever, nearly giving me and my fellow occupant whiplash, then normalized at 8-10 mph.). Upon returning the car VERY QUICKLY (u-turned right there and took it back to dealer), and reporting the matter to dealer as I was concerned it would either cause an accident or injure future occupants, the dealer (no eye contact) grunted "Nothing was wrong with it! It's the TURBO!" LMAO. RIGHT! 5-7 mph turbo Frustrated and with sore necks, my friend and I called it a day, & drove 2 1/2 hours back out of state where I am presently residing. A few days later, with neck rested, I was determined to still find my perfect Bimmer. There MUST be one out there from a GOOD, HONEST DEALERSHIP. THERE MUST!!! I get back online like a trooper and resume my search. WHAT'S THIS???.... A PERFECTLY MINT CONDITION BMW 3 series?? Perfectly detailed, priced well-below book, clean and FREE CARFAX report (directly linked to Carfax website, so no used-car dealer trickery where they show you their version of the Carfax but refuse to show you it directly off Carfax site in your presence). So looking at the computer screen, I am drooling over this MINT condition, pristine BMW, well under book, with an authentic direct-linked Carfax report (Clean title, no accidents), and it is at none other than the PREMIER AUTO of PALATINE, IL dealership. First thing next morning I give them a call, and speak with Dan, asking about the condition of the car (essentially, based on the test drive and photoshop-trickery of last dealership, I was skeptical to say that least. Thought this was too good to be true). Dan was honest, professional and polite. I had told him I would be driving a considerable distance from out of state, so wanted to be sure of condition of the vehicle...and asked him to go out to the car and physically look it over and take any pictures of imperfections he had seen exterior and interior, and text to me. I know...long shot. Like what dealer is really gonna do that?! WELL DAN DID!!! 2 minutes later I get 2 pictures! What they showed were truly MICROSOPIC (what the naked eye could not see) 2 minor surface scratches (and this held true when I actually showed up to inspect and test drive the car). NOTE: MOST dealers would NOT go the extra mile to do this, and certainly not be so meticulous to send pictures back of such slight surface nicks in paint (2 microsopic shallow nicks), that you would have to use a magnifying glass an inch away to even see (mind you, I have better than 20/20 vision...the CAR IS FLAWLESS). Anyway, I drove down and was greeted by a friendly, professional "Steve." I inspected the car !! COMPLETELY BLOWN AWAY!!!!!! Test drove the car - LITERALLY DROVE LIKE NEW!!!!! EVERYTHING about the car was as if I were buying it NEW from a BMW DEALERSHIP fresh off showroom floor!! Detailed!! Not a speck of dust or dirt. Tires, rotors, engine clean, and no visual indications of wear or tear. Sounded and ran like new. ALL electrical, mechanical everything in perfect working condition.!!! Inside and out, this car was impeccable! Dan and Steve DELIVERED an EXCELLENT BUYING EXPERIENCE! 5-STARS !!!! read more

Very Enjoyable purchase process. Showed up on a busy Saturday without an appointment but the staff hustled to assist me. This was my first car purchase and I visited many dealerships before deciding on Premier Auto. I have had the car for 3 months and continue to enjoy my Audi Q5. read more

It was an easy and smooth transaction and I am so happy with my Audi A4. From Bryan the owner to Dan in finance, I felt like I was with family. It's a small place but that's what makes it feel so less nerve racking when buying a car. This was a big purchase for me but they made me feel informed and confident on my purchase. I took the car to my local mechanic a week after and it passed with flying colors. Thanks guys. read more

Great place for a reliable car. I was happy with the price and test drive. Left in under an hour. I am very happy 30 days after and love to recommend good people. Premier Auto is the way to go if they have what you are looking for. read more

Bought a car one month later started hearing noise ended being a broken strut. Called to let them know and they tried blaming me. I then told them they sold me a car with the wrong size tires, according to the sticker on the side panel. I dropped the car off and they fought me on replacing these things at no charge. The manager finally gave him. Supposedly fixed the issue and replaced all tires. A week later I picked up my car. Still had the same tires which were supposedly replaced. All they did was switch the front tires to that back vise Versa and thought I wouldn't notice. Not only that the strut they supposedly fixed ended up breaking again!!! So it's obvious they never fixed anything they only lied did a temp fix on the strut and never replaced the tires. I am now replacing everything out of pocket just so I don't have to deal with these scam artists. I would not recommend this company to anyone. Avoid purchasing a car here. read more

**DO NOT PURCHASE A VEHICLE HERE** I purchased a 2010 Buick Enclave cash. When I drove off all type of lights came on. I called and Brian told me to bring it back the following week and they will fix it. I brought it back and they kept it for two weeks. A week later the truck shut off again. I took it to my mechanic and he fixed it for $200. It was some electrical stuff going on. Now two months later the Motor has blown out. I haven't even put 500 miles on this vehicle and I had the oil changed when i purchased it. Brian stated well you had the truck 90 days and sorry its nothing they can do about it. I am a single mother with two kids and they sold me a lemon. I tried to return it the first time they insured me it was a good running truck and they will fix any problems since i had issues since day one. whelp they lied and they purchase these bad vehicles from the auctions and you don't know what problem your taking on. read more