Ian is very knowledgeable about auto glass and the fact that he fully explains everything is…read moreeducationally refreshing. I had a crack that happened and spread Saturday afternoon and by Sunday it was fixed very well by Ian. He told me that due to the climate and moisture it wouldn't be a perfect job and that makes sense as it was snowing with cold temps. He was very responsive via phone and on a Sunday helped to schedule me in and have it taken care of. I had most places that would push me out a couple of days and maybe have me get a new windshield. The crack was bullseye crack a little smaller than a dime and spread about 8 inches. The quoted price was very fair and much less than the big shops. All in all I have a new expert for any auto glass issues. Gotta love Yelp! P.S. to the one person, Vic R. who gave him one star, that review should be removed as it's not right just because Ian told him the truth. Come on Yelp!

Ian is super nice, honest and professional. He did a terrific fix of my windshield crack -- it's…read moreamazing that I really can't see any blemish after his work. Highly recommend!

Impeccable work; quick and easy fix for my car's passenger window. They were knowledgeable and…read morestraightforward about the job and took care of it in about 30 minutes flat - not too pricey either. I called ahead and was the only one there at the time so they were able to easily prioritize. 10/10 would use again no question.

Star glass works on all models and years. Going back from a 70s to a 23 lambo truck. Feel free to…read moregive a call and ask for quote

Very easy and quick experience. Installer came within the time range as specified, windshield was…read moreinstalled within 30 minutes. He was very professional and efficient. They also come to you, which is very convenient. Price was also the most reasonable out of all the businesses I contacted, just be aware that the quote may not include the tax, so be sure to clarify that.

Very pleasant experience…read more Installers called me prior to the appointment time and showed up on time. Two installers finished the job in about 30 min. Cost is far less than Safelite and I didn't have to travel to them.

I had my Windshield replacement and calibration It's a Nice…read moreplace. Fast and friendly service.

i scheduled a 930AM drop off for my 2011 mini cooper clubman. scheduled ~4 days in advance. i…read moredropped my car off at 9am. front desk mentioned it should be ready around 5 (their hours show they close at 5pm). came by around 430 and car is not ready. i asked if its approx 2 hours? my car had not even entered the bay to be worked on yet.... why ask me to drop off at 930 then ?! i have a dog and kids and could have used the car to tow everyone around during this heat wave. it is now 7pm and im sitting in the waiting room while i pay for sitters. im sorry but this is unprofessional to say the absolute least. i feel as though because i am a woman i was not prioritized despite an appointment days in advance. first and absolute last time i repair here.

lousy tint job on my 330 BMW, bubbles all over and jagged edges . No safe precautions taken and all…read moremessy finish

I cannot believe after having such a hard time with Safelite for two months that it was so easy and…read morepleasant to deal with this company. I spoke to a gentleman named Mike on the telephone who explained everything to me was a pleasure to talk to and I had my claim transferred from Safelite to them and they were able to have the glass and have it installed in under a week where it was taking two months with that other company. I am soooooo pleased with the quality of service they provided and the level of customer service I received if you are even considering going with the other company don't and absolutely go with them! Thank you again Mike for just being so amazing

Tommy is great he really knows his business. I had a a huge rock crack my windshield. And then the…read moresnow made it migrate across the windshield. I called Mr. Glass and they were able to start the process from the first moment I gave him my cars info. He said he'd have the windshield in an hour. I went to them to change the window. It took under two hours and I was done. They would've come to me but because of snow I thought it was better to bring it to them. It worked out great. They have a comfortable waiting room and Kim is great. She's knowledgeable and personable and fun to talk with. They took my insurance so I had no charge. I would recommend them for all your glass and mirror needs. They do glass shower doors too.

While driving my new car on the NSP, I got a nice chip on my windshield. It was the size of a dime…read moreand right in my sight of vision. I was devasted. I Call Tom and he told me to come by after 3. When I got there the place was clean and friendly. He fixed it in less than 15 minutes. I can't believe how great it looks. Only those who knew it was there can see it. Thanks for a great job!!

I brought my Tesla in to have the windshield replaced after noticing a long crack, about 16 inches…read morein length. I went through my insurance for the replacement, and the entire process was smooth from start to finish. Communication was excellent from booking the appointment, to dropping off my car, to receiving updates when the repair began and when it was completed. Everything was handled promptly and professionally via text, which made the experience very convenient. The repair took about five hours, and they did a great job. I have no complaints at all. I would definitely use their services again and highly recommend them to others. The customer service was great!!

The only reason I didn't give a full 5 stars was due to the wait time for the first available…read moreappointment. The TV commercials make it seem like you can get same day service, but you'll be lucky if you can get an appointment in a week. They crew came on time, communicated well, and did quick quality work. Thanks to the close relationship with my insurance, windshield replacement was no cost to me.

Had a rock hit my windshield and where else to go other than Safelite. Made an appointment online…read moreon Wednesday 1/1/25 - New Year's Day for Friday to replace my windshield at my home location from 8:30 - 12:00. Promptly at 8:15 AM Friday the tech called me and ask if he could pick my car and work on it at the shop because it was too cold to work outside. So, I told him I world bring it to his location in Westbury. Arrived after 9:00 AM, they took my car immediately. About 2 hours later all was finished, new windshield, all stickers replaced, and my E-Z Pass and all was recalibrated with safety features and camera. The tech explained what was done and no car wash, rotating tires or mechanical repairs for 3 days. They had all my insurances information which I submitted when I made the appointment. Luckily, I have full glass coverage. I was very impressed that they had my windshield which was shipped overnight since New Year's Day when I made the appointment was a holiday. They made the entire process as easy as possible even contacting my insurance company and processing the claim. Safelite is the way to go for glass repair, they are best at it. The staff were very polite, efficient and professional. They are Great!!!

The absolute worst customer service possible. Had an 8-12 appointment. No show. Made 3 phone calls…read more Either no answer or the tech is on the way. Finally at 230 they said the glass arrived damaged and appointment was canceled. Which they could have told me many hours earlier or in response to any of my phone calls. Do yourself a favor - do not do business with this office. They have no regard for or concept of customer service. There are better alternatives to safelite.

My Insurance company recommended me to Mid valley Collision. Chris was very professional, the work…read morewas completed on time, he updated me on the progress of the work. I would recommend Chris to anyone that is need of body work for their car.

I had my 2023 Lexus repaired. The location was recommend to me by a coworker. Chris was very…read moreprofessional and did an outstanding job. The job was completed on time, and he repaired everything I asked for. I would definitely recommend him to anyone that is in need of body work.

Paul (owner) and his team are the best! I was sent here by the dealership I leased a car from for a…read moreblind spot alert system. Paul explained everything every step of the way. His honesty is rare and very much appreciated! Impeccable work! Thank you so much!

The 9 hour wait is because there is no way to schedule a visit from them when you do it thru the…read moreservice.. this is not the first time I have gone thru this. There is a complete lack of communication between Hyundai and this "company" . No fault of the consumer. No business cards at the dealership. No information whatsoever. And I still don't like the "you were supposed to call me back" after I left him 3 voice mails. Or being accused of uninstalling the rear camera and turning it around. Or being brushed aside while talking to the "tech". Yes. Camera fixed. But software is crap. Place smells like you are in a box sanitizer wipes. Dirty.