After two years they weren't able to extend the same promo. It was close to Fido but I had to pay…read moreextra for the Ebox modem rental. I've moved to Fido to try them out for at least a year. The cancellation process was very smooth. I'd say Ebox customer service was one of the best. The transfer process was just one phone call. The switch to Fido was super easy and simple. That will be for a separate review.

STAY AWAY from EBOX Internet (Toronto)…read more Horrible customer service & uninformed charges - EBOX internet service went down on 26 Aug 2026 for 9 hours without a single notice within the first 6 hours. - Customer service only repeat the SOP with an attitude - Customer service was not informed about the service disruption and try to shoo me away by telling me it's the router's fault and sent me a replacement router in 3-5 days. - Customer service failed to inform me that I am responsible for the router cost. - Shipment notice was sent but not a single EBOX invoice for the replacement router was sent to my email. - Invoice next month includes a late payment fee for the replacement router. They are using BELL's infrastructure anyway. Just stay away from this company.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I am with Altima Internet for over over 3 years and has no issue whatsoever…read more I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling.

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

been with them 4 or 5 months now. three or four times had problems with services. now I have phone…read moreproblem, can call out but can't receive calls. missed an important calls Thursday. compared to Videotron price is good but service is not. sometimes when watching a movie the image would freeze and rolling to restart. already thinking of going elsewhere.

have no phone service been out for over a week and slow customer service…read more customer service does not retuen calls

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.

An absolute disappointment. I chose Virgin Mobile for their competitive internet prices not…read morerealizing that the customer service experience would be so dreadful. I ordered my internet plan online which was followed up by a phone call where I was offered a 50% discount on my selected plan. I happily accepted and proceeded to book my installation appointment for Monday from 12h-17h. Come Monday, I waited until 17h and when nobody came I called Virgin. That previous weekend I had called their customer service twice to verify if my order was okay since I never received an email confirming so. They assured me all was well. When I called on Monday, the answer was a bit different. They said my order didn't go through and they had to redo it. After almost 2 hours on the phone with them, my order was placed. They said they were coming the following day between 17h-21h. Again, no confirmation was sent. I called and to my surprise the order didn't go through again. So we repeated the steps. Again, I spent over an hour on the phone with them. Finally my internet was installed on Thursday. That day I checked my account to see If my plan had been applied properly. To my surprise, I didn't. So I called and they assured me that when my bill was posted I would see my discount reflected. Got my bill and was charged the FULL AMOUNT. I called customer service and they said the discount would be applied in the next one or two bills. Until then I would have to pay the full amount. I chose to cancel my service immediately. The agent dealing with my case was awfully rude and condescending, and didn't even offer an apology. I never write reviews like this but I'm appalled by the lack of care for their customers and breaking promises about their services. Never getting services with Virgin again.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

This company appeared to be a good alternative for cheap internet for our home, unfortunately for…read morethe start we had problems. The strength of the single was not what we were told it was going to be and it was never corrected for what we were paying for. Fast forward a few months when a better deal came by from an alternative provider and things turned nasty. They were not willing to accommodate for anything and when I told them I was changing they made everything impossible. Even trying to contact them. I was a little behind retuning their modem and they then refused to give us our deposit back. AVIOD THIS COMPANY AT ALL COST!

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

I had to quickly update the quality of my internet connection because of the COVID-19…read morecrisis,transitioning to working remote. Even during this high stress, high volume activity this company was under, I received a very friendly professional and efficient service. Everything is up and running in record time and all that seamlessly. Pleasure doing business with you guys :)

A wonderful company with great customer service and good products . They are there for their…read morecustomers and you get tv , internet and phone for way cheaper then you would pay with the big providers . . I am so glad I went with them and highly recommend their services.

Allo telecom have been my internet service provider for close to 2 years. I never had any…read morecomplaints. I have basic service, no frills. During the pandemic service slowed and got spotty, too many people at home on it I guess. I called, waited in call queue and explained my problem. The service rep did all the modem and router routines no go. I had already been 3 days without reliable service ( they closed weekends). By 4 pm my service was back and running FASTER ( I checked with net speed on line) than b4. No BS just good solid service. Can't do much better than that. I highly recommend.

En gros, si tu mets fin à ton contrat le 3 janvier, tu dois payer janvier ET février au complet…read more C'est du vol. J'ai mis fin à mon contrat parce que je désirais une connexion plus rapide. Au delà de ne pas me rembourser pour les services que je n'utilise pas, il me charge un mois entier supplémentaire de service.