I had such a great experience at Ace that I had to jump on over to Yelp to leave a 5 star review…read more My key fob was blinking that the battery was low, so I pulled in and told the an employee what my problem was. He asked if I wanted him to open up my key fob and figure out what battery I needed. Of course I wanted him to do that. He opened it, showed me the battery I needed, then installed the new battery for me and recycled the old one. Five star experience! Thanks for taking care of your customers Ace!

I go here a lot because it is so close to home! They people are always extremely helpful and…read morefriendly. Prices are a little higher but it is also a locally owned operation that hires people from our community so I am ok with that. I don't think I would come here for a huge project, but little things here and there it is perfect. They also have all the accessories for my Big Green Egg so I am always here for those! Home town love for this place :)

Great hardware store. So glad that they opened a location here after the last hardware store…read moreclosed. Excellent service and a great selection. They also allow food trucks to park in their lot. That always makes us stop in. It's the "remember we need this" moment.

They're always very helpful here when I have no idea what I'm doing. I've had to bring in different…read moreparts and they've always helped me match them. If they can't find it I've had them look it up in their supply catalog and give me the number and order it for me if needed. Another time I was trying to fix the sliding screen door and couldn't figure out wtf I was doing. I brought the whole door in and one of the guys showed me how to put the rollers on. Very helpful. I like that it's a hometown store feel, not like the big box stores where I can rarely find help. I'll always start at this store when I need something.

Stopped here on Black Friday, later in the day. I was kind of expecting it to be chaotic as it's…read morewhen people also start decorating their homes for the holidays. It wasn't too busy. My mom was looking for a few items and staff were nice and helpful at assisting her to finding what she needed. They did have some deals going on and they had most of the sale items right easy to find up front. I personally did not need anything at the time but enjoyed generally browsing.

I love that they have EVERYTHING I need to maintain my home and garden - the selection is…read moreoutstanding! Their workers are always so kind and helpful while I shop. I'm not sure I'm always getting the best value here, but the convenience of getting everything I need in one stop is worth it to me. If I need some high ticket priced items, I use their app to determine prices before I buy.

I've picked up online orders from here twice recently and had just ok experiences. Consistently…read morelong waits of 15+ minutes, sometimes even 30+ minutes, when employees are fetching the orders. Management seems like they have too much free time on their hands and don't bother to check in with customers who are standing around waiting--they're too busy chatting up the workers who are actually busy working. It's like pulling teeth to get someone to give an update on what's going on and why the wait has been almost an hour. Lowe's is generally more on the pricey side, but I've actually found a few great deals and prices that were lower than other competitors with the same product. That is the ONLY reason I'd shop here despite the iffy service, otherwise I do almost all of my home improvement shopping at Home Depot, Menards, or Amazon.

I had to pick any location. I placed an order online for multiple locks as I keep getting broken…read moreinto. Items were all in stock, I checked shipping, paid Lowes, and got confirmation. One hour later was told that Lowes cancelled my order. Customer service and supervisors said they just couldn't process it - no reason. I just couldn't have it. I can't order a working video camera. My video cameras are stolen. I can't buy locks from national hardware stores. I can't rent cars from car rental agencies. Screw you Lowes. Learn how customer service works. You have the item. I gave you the money. Your company ships to my address. Process the order. Companies are doing something shockingly scummy.

Thank you Frattallone's!! I saw your deck refinishing tips on local tv news. I promptly came in…read moreand said... "I'm ready to stain!" I was shown my options, given all the instructions and proper tools... And whooooosh... On my way! As a single woman, tackling home projects can be very intimidating! EVERY time I go there, I get great service and top-notch advice! I love that you're in my neighborhood; your staff seems to want to help me succeed at all my tasks! And BTW- my deck looks fabulous!!!!

I no longer shop at this hardware store because it's no longer owned by Ace…read more Frattallone's is too lazy to go online which makes them a poor choice if your looking for a specific item in a hurry. So if you're a property manager, this place sucks. Go with a REAL Ace hardware store.

Our normal hardware store Frattalone has closed and we have begun to shop here as a replacement…read more The staff here have consistently been surly and bothered-angry when we have asked for help. The selection is poorer than Frattalone and the prices are higher. We won't support this store and their poor attitudes, we will plan to go to Home Depot or Lowe's for our hardware needs. We appreciate the location and the poor service, higher prices and lack of inventory will cause us to shop elsewhere.

If you are a POC and/or care about racial profiling, avoid this store. I heard an employee explain…read morethat though she "isn't racist," that based on her experience with people who look "a certain way," that she watches them more closely when they are in the store. I was killing time while my kids were working out at the nearby Planet Fitness. I love walking around hardware stores and Internet support them rather than big box home improvement stores. Even if I don't need anything, I will often pick up an extra 10mm socket or wrench (IYKYK). I noticed they sell the Snow Dominator (which is the best scoop snow shovel of all time, in my opinion). I thought I'd pick one up for my sister, whom we're visiting for the holidays. After the interaction with the store employee, however, I've decided that I won't shop here. I will buy my shovel at Settergren's on Penn Ave in Minneapolis instead.

Well I go to a big box store when you can go to your local Settergrens?! this is by far my…read morefavorite hardware store in the Twin Cities. They have an excellent selection and the best customer service ever. When the staff recommends a product, you know that they stand behind it, they've tried using it and it is a high-quality. I bought a new ice scraper today that is by far the best ice scraper ever. I had at least 1 inch of ice on my driveway and it got right underneath it without killing my back. PLEASE BUY LOCAL! AND PLEASE STOP IN AND MEET MARK AND THE CREW!

Fantastic hardware store!…read more Mark has probably saved our family thousands of dollars over the years ($1,300 in plumbing quotes alone) with his advice to solve problems backed by knowhow and knowledge of the problems his products help solve! This month the shower faucet was leaking. $3.99 kit of washers combined with Mark telling me which ones to try first. In 30 minutes, the leaking was fixed. He has done this multiple times. I literally search the internet for how tos and Amazon for products to fix a problem, then look at Mark's site online to see what they have in stock and buy it Settergren's of Linden Hills instead. When I don't know I ask... and he doesn't charge me for the advice... Mark is also great with referring service providers. I have a beloved ~30-year-old Toro lawnmower that was taking 12+ pulls to start. I thought I was going to have to replace it for $500. Mark referred me to Glen Rud, a fantastic, honest, and reasonable small engine repair expert in located in Richfield. Glen fixed the problem and I had it back in 1.5 days. It just needed an adjustment to the choke... Fantastic hardware store!

I love the Midwest Menards phenomena. Our own regional Home Depot, just a bit different. Menards…read morehas a magical escalator ramp to a fun-filled second floor. I came in to this location for some lighting supplies, pet friendly rock salt, and a car window scraper/brush. I got all 3 things in less than 10 minutes. Most of it was due to the helpful staff. One woman was really nice and walked me to 2 of the items, one at a time. Very patient. The other was stocking shelves and deep in the thick of it, but still smiled and waved me over to the next isle for what I needed. You bag your own stuff at checkout, but their plastic bags are really durable and great for reuse at home.

I always shop online. Seamless pickup experience and great deals. I recommend signing up for their…read morenewsletter so as to never miss a deal.