I was printing a scientific poster and asked for it to be a certain size. Accidentally I sent a file that was incorrectly sized. Instead of calling me to inform me of this, they printed it on the size I asked for and charged me for that size despite the file not filling the entire poster. When I asked to have it fixed they acknowledged that someone should have called me to ask me to resize it, but did not seem to care that no one did. They insisted I still had to pay an additional 50% of the cost to reprint it. On the phone the receptionist said, "I don't know why you can't do it-- everyone else seems to be able to." It was quite rude, and an unnecessary cost on my end. Had I just been called to be informed it as the wrong size, all of this could have been avoided! read more