This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

I recently needed a vehicle and discovered an ad for a car I was interested in at Ellington…read moreAutomotive on the internet. I met with Zane who showed me the vehicle, answered my many questions and let me test drive the vehicle alone. He was honest, up front, and did not pressure me in any way. I purchased the vehicle at a great value and couldn't be more pleased. I more than highly recommend this establishment and Zane the salesman. Thanks for all you've done! You can bet I'll be telling everyone I know. Your happy customer Bill Turner

I would strongly recommend getting an independent inspection before buying a vehicle from this…read moredealership. I purchased a 2009 BMW 328i from them. After purchasing it, I discovered that all four wheel bearings were bad. Another shop had quoted me around $3,000 to replace them, while this dealership offered to do the job for around $1,000, so I brought the car back to them. When I received the car back, the ABS, brake, traction/DSC, and service-engine-soon warning lights were all illuminated. Those warning lights were not on when I brought the car in for the wheel-bearing repair. I can't say with certainty what caused the lights, but the fact that they appeared immediately after the repair is obviously concerning. I also don't have the original paperwork anymore, so I can't prove exactly what happened, which is frustrating. Regardless, this was my experience, and I would personally recommend having any vehicle from this dealership inspected by an independent mechanic before purchasing it.

Kudos to Greg, Chris and Steve for helping us get exactly what we wanted. We contacted them on…read moreFriday from New Jersey after seeing the Pacifica on their website and we were on our way back to New Jersey on Saturday evening in the Pacifica. They were courteous, friendly and very accommodating. They continued to follow-up on Monday with the finishing touches. Thank you for making this a very pleasant experience. The Johnson's of Englewood, NJ

Went to test drive a used truck earlier this year around March-April since my dad was in the market…read morefor a truck. Salesman we had initially stated during negotiations that they had a no refund policy but verbally stated if we didn't commit to buying he'd give a refund. It's been a few months since then and over that time, my dad had been communicating over text and they've also for some reason emailed me to confirm details even though they supposedly updated the contact info to my father's and have stated that the refund deposit would be processed and would be mailed/made ready. It had been a while so I went back in person to try and receive my deposit back. Turns out I was only when I made the trip back to request for the deposit back they stated that their "AI SYSTEM" had been sending all of those responses the entire time and constantly cited their "no deposit back" policy. Keep in mind any other dealership whether it comes to sales or service will fully disclose that you will be talking to a bot. I've been to plenty of dealerships and this is the only one I've come across that doesn't disclose this crucial info. It won't sign in an email with the sales representative's name without following up that it's an automated response. While I was waiting, the salesman I've been dealing with the entire time had the gall to ask "well you use AI in your career field you understand don't you?" This comment irritated the hell out of me and in response I stated I'd never allow AI to make statements on my behalf or any work for that matter without supervision and my approval to send over. ESPECIALLY IN A PROFESSIONAL ENVIRONMENT BTW. So I waited over an hour to speak to the GM but I couldn't since he was busy. Not gonna waste time just to wait for a chance to speak to them about it so I left. I called a few days later to speak with the GM did the same thing cited the AI system excuse and no refund policy but they were communicating with the company that handles their AI system and would update me in about 2 weeks time. When I went in person and called it was early-mid July. It's currently August and nothing but crickets. It's not even about the deposit money atp it's the lack of accountability, general unprofessionalism, and wasted time spent dealing with them. TLDR this dealership lacks accountability and are unprofessional. Absolute time waster and excuses out the wazoo. Don't do business with this one.

Buying a Ford Maverick XLT from Mitchell Auto group was a real pleasure. Paul, the Sales Manager,…read moreBreen the sales ambassador and Asher the Finance Manager all worked in harmony to provide me a truck well within my budget. Nothing but total courtesy and professionalism. Nice low-key approach within the sales process. So different from most auto dealerships that I experienced looking for a Maverick. Highly recommend.

I bought my 2022 Ford Bronco elsewhere. This review is for their service dept…read more I live in the area. In October 2022, brought my truck to their service dept as my car's convertible top was falling apart, despite not even being a year old. I was told I would be able to get it replaced under warranty. However, I was never contacted for the repair. The gentleman who was assisting me, left their dealership and I fell through the cracks. Eventually, my mother called them to see what the heck was going on??? And they scheduled a date 5 months out for me to bring my truck in. They refused to even quote me a repair time as "they'd never replaced a bronco's softtop". (Fwiw, I checked on how long the repair should take via various Ford Bronco forums, and was informed it should only take a day at most. That it's a big job, not a fun job and that's likely why they pushed out my repair- that they really didn't want to do the job). So I dropped my truck off on 2/13/23. A week later, I came back to see what progress had been made and my car was sitting on their lot untouched :( They not only scheduled me 5 months out from when I originally brought the truck in, but in the week they had it, they didn't bother repairing it. They said that "this week they would look into it". So Why did I have to bring it in a week early??? It makes zero sense to me. I asked for my Bronco back. I'll get the work done somewhere else where I and my time are valued more. Fwiw, I drove my car cross-country over the summer and 2 weeks into owning it, the AC broke in 112 degree heat. When I got to a big enough city (Denver) my car was repaired on the spot. The Ford dealer accommodated me extremely well. I wasn't happy my new Bronco broke 2 weeks into my ownership, but the dealership was more than accommodating. Mitchel Ford wasted my time. I had an appt and even though they had my truck for over a week, they did nothing. I'm not pleased with them. 1.5 stars. They did give me a loaner vehicle. I guess that helps, but at the end of the day, my truck still needs a new roof. It should have been repaired in October 2022 when I brought it in. It should have been replaced on my 2/13/23 appointment. They had the car for over a week during this period and did NOTHING. WTF.

I highly recommend this dealership, I bought a 2007 BMW 335I convertible from them. The deal was…read morequick and easy and they waited for me to allocate all my funds without holding a security deposit. And whenever I bring the car in for Service, they fix it right the first time every time. Their team of technicians are very talented and have quick turnaround times. This was my first time buying a car from a dealership, but I know I will be going back to them for my next one.

After finding out a hefty cost to repair/replace mice chewed wires under my Mercedes GLB at the…read moredealer which wasn't covered by the warranty because of negligence, I was forced to look for a better alternative. That's when I found Bloomfield Motors. They went above and beyond and fixed my car in a day for half the cost. Thank you very much.