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    Kristie's

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Auto loan

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    8 years ago

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    BCI Financial Corporation - Visit our new location

    BCI Financial Corporation

    (25 reviews)

    Update following a negative experience at the beginning of this month regarding a monthly payment…read moreand a change in payment method; following a monthly payment made at the beginning of March, 2026, which seemed to never actually leave my bank account, BCI did a payment reversal 3 days later without any kind of notice to me that one was going to occur. I was then sent a strange looking slip of paper in the mail 5 days later that they needed payment for March, and my BCI account now has a $10.00 late fee posted. Maybe I am simply not understanding the processes that this organization uses, but the fact that there is very little communication or attempt to get me to understand what is going on here leaves a bad taste in my mouth. I have little faith in BCI.

    I had a horrible experience with an auto loan from this company. I paid off the loan in early…read moreFebruary, but I did not immediately receive the certificate of title. I called several times and on May 22, they said they would send it to me that day; however, it did not arrive in a timely manner, although BCI swore it had been mailed. Assuming the title had been lost in the mail, I called several times to get a lien release letter, so as to enable me to get a duplicate title. On June 18, the company agreed and claimed to send me one; however, that also did not arrive. On July 8, I drove from Rhode Island to their office in Connecticut to pick up a lien release letter. Between that and $53.50, the RI DMV promptly delivered a duplicate certificate of title. This isn't the end of the story, though. On July 19, I received the original June 18 lien release letter. It bore a first-class US business postage stamp dated June 23 (five days after BCI claimed to have sent it), but a USPS postmark dated July 17. A few days later, on July 24, I received the original certificate of title, with a cover letter dated February 10, in an envelope with a business postage stamp dated July 22 and no USPS postmark. Thus, BCI cost me $53.50 (plus driving expenses) and several hours wasted driving to and from their office. Of course, if I'd waited, I would have received the original certificate of title; but who would expect to have to wait two months (being generous and using the date when they claimed to have sent the certificate of title; or over five months from when the loan was paid off and their cover letter was dated) to receive a piece of paper through the mail? Given the divergent time stamps on the lien release letter, I suspect the problem is in BCI's mail room; however, in fairness I can't discount the possibility that the USPS is to blame for some of these delays. I've rarely encountered serious delays with the USPS, however; and if BCI regularly had such delays with their USPS branch office, they should find a workaround.

    Kristie's - usedcardealers - Updated August 2026

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