The service department went out of their way to have a key made for my old Subaru. And a nice…read moreshowroom with good coffee.

Update 02/21 BEWARE OF THIS DEALER! My family has been loyal…read moreto this place for decades, purchasing multiple Subaru cars. We currently have FIVE Subaru vehicles, but after today's experience, I am absolutely outraged and disgusted by the unprofessionalism displayed here! After barely ONE MONTH of driving our brand-new 2025 Subaru Ascent (purchased with all types of warranties: New Car Warranty, Powertrain Warranty, even Extended Warranty), I am beyond furious. I bought the car on January 10, and by January 28, the mirror cap flew off while driving! Luckily, only the cap fell off, and everything else still worked. I brushed it off as bad luck and contacted your service department. They assured me they'd order a replacement at no cost and call me once it arrived. But then, yesterday, February 20, another part fell off--a door trim this time. Seriously?! TWO PARTS falling off a BRAND NEW CAR in less than a month?! This is NOT a used car; it's supposed to be top quality! My old 2010 Subaru Legacy, also bought from this dealership, is still running strong with ZERO issues like this. And here I am, dealing with parts flying off a brand new vehicle that hasn't even hit 1000 miles yet! I work remotely, and this car is barely driven--just for school drop-offs and groceries. This is unacceptable! Today, I called the service department again. They told me to bring the car in, and they'd either reattach the trim or replace it. I also asked about the mirror cap, only to be told there was NO RECORD of any order being placed. Are you kidding me?! After weeks of waiting, nothing was even ordered! They promised to reorder it. Despite my growing frustration, I tried to be understanding. Mistakes happen, right? But then they called back, asking me to bring the car in today. My husband made the drive, only to be met with a mechanic who claimed to know NOTHING about our issue. After wasting TWO HOURS of driving back and forth, we got NOWHERE. We don't live anywhere near your location, and this was a huge inconvenience. I called again and spoke to someone named Brad, and guess what? He knew NOTHING about any of these either! After explaining the entire issue FOR THE THIRD TIME, he said I'd have to bring the car back again and pay at least $160 just for them to look at it. Then, they will make a decision. Are you serious?! This is the worst customer service experience I have ever had. I trusted this dealership because of years of loyalty, but this is how you treat returning customers. Selling defective cars and then dodging responsibility is absolutely disgraceful. I will NEVER recommend this place to anyone again.

I went to the shop with my own parts I bought and they used old parts to fix my truck and kept my…read morenew ones my brakes need to be change 4 months after seeing them

Do not buy tires here. I had to go back twice and the tire I bought is flat again today! They are…read morerude to people and very unprofessional. Not enough words can say how sad and unhappy I am.

I really enjoyed my first visit to Country Nissan. Great service and parts team. Answered all my…read morequestions and checked all my boxes on first oil change and tire rotation. Highly recommend them! Not sure why there are poor reviews as I thought the service and parts team was sharp, courteous and accommodating to me and I have high expectations as a car enthusiast. I've experienced some poor Nissan dealerships and this certainly was a great experience

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

The entire experience was amazing for me. It started with an inquiry online regarding a vehicle. I…read moresp w/ Daewood (sales person) to setup a day to visit the store. On that day Mo introduced me to Dave K. We went on a test drive and I submitted all my information to Dave. Dave introduced me to Ricardo A and he worked feverishly crunching numbers and making everything possible for me. After finalizing the sell, Ricardo introduced me to the Sam (manger) and my photo was taken with my dream car. I live in CT but this dealership will always be my favorite place to do business. Because of the TEAMWORK & knowledge of the staff at MBSpringfield, I am a proud owner of a 2025 Mercedes.

Mercedes-Benz of Springfield have the worst service department I have ever encountered, I have a…read more2005 Mercedes-Benz S500, I took it there four times for service, they overcharge you they price gouge, you supposed to listen to everything they tell you but they don't want to listen to nothing you have to say, the service department treat like was a bum off the street. I always get wrong parts, and a break things while they trying to figure out what's the problem is. They play favorites with their customers. They Rob the one who they know they can get away with, I'll never go back there, I turned that whole company over to God almighty to let him judge them. It's not even worth a star.

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

Beautiful 2015 Nissan Sentra SV with 21,900 miles (Later disputed by Carfax)…read more Balise Finance helped me finance a car when no one else would give me a car loan, but they made me pay two (2) times the actual cost of the vehicle, so how should I feel about that ? My sales representative was Raineer. On September 29 2017, we agreed upon a purchase price of $12,577.38 for the vehicle. All features and options (with the exception of the vehicle mileage) were as advertised. I agreed to put $4,500 down on the vehicle and purchase their $3,156 - 7 yr / 100K mile Carefree Car Protection plan Balise Finance however was an entirely different animal: Balise Finance agreed to extend financing to me when no one else would, but at an APR of 12.42%, and because I wanted a payment of less than $249.84 a month, they stretched the payments over 72 months (6-years) For a total loan cost of $5,411.10. And a total loan amount of $5,411.10 + $12,577.38 + $4,511.10? = $22,499.58 And a total vehicle cost of $22,499.58 + $3,156 = $25,655.58 USD I'm still not sure why they added my down payment onto the principal of the bank loan, instead of adding the Carefree Car Protection Plan. My advice: - Never pay the sticker price. Purchase any vehicle options months later as aftermarket add-ons: Why pay $13K for a pre-installed Ford F150 2.5" lift kit when you can pay $2K-$4K and have it done yourself. - Make sure financing is already in place, or apply for financing on a separate day, before you come in, so you can focus on negotiating the price of the vehicle - Conduct a vehicle trade on a separate day or conduct it as a separate transaction: Any money they lose on the trade -- they will recoup in financing. These tactics also won't work if you private sell the trade-in vehicle and come in with cash

This is the WORST dealership . All scammers. Servicer manager was very rude after the engine light…read morewent off in my car week later of buying a new car. Found out the car they used cheap after market parts . Management blamed me for the issue. Scared to even get a oil change with them due to them possibly intentionally damaging my car out of spite.

I had made an appointment to see a car and I was driving there from 200 miles away, halfway into my…read moredrive they called to tell me the car sold earlier that morning so now I'm out 100 miles worth of fuel. If you are coming from a distance don't bother with this dealer, there is no guarantee they will have the car when you get there.

horrible dealership. I called about 11:30am about a vehicle, that I want to buy. And had the girl,…read moreget the vehicle ready for a test drive. only to get a txt. that the vehicle was sold. (a deposit) I called and explained that I want this vehicle and will be coming by to get it, way before someone had given a deposit. so, for them to just take a deposit. When, someone was speaking for this vehicle, is so unprofessional. I can imagine, how they go about everything else, in this dealership. I will NOT, be recommending this dealership, to non of my 764k followers.....

Found the car I was looking for sitting on the lot in the very town I live in. Sales person Zach…read morewas friendly and informative. Ended up working with Zach and the Sales Manager Jacob on closing the deal. Was very pleased with the overall purchase. Very nice, hand picked, clean car, with low mileage at a good price. Went to get the car inspected the day after purchasing. I was told the tint was illegal and had to be removed to pass MA state inspection. (The tint has to be factory in Mass). This was a concern when I made the purchase. Tint was removed and car passed inspection. I was told I would get a call about having legal tint added back to the vehicle since they don't actually do this process at the dealership. I did not get that call so I called Jacob a couple days later and while he advised tint is not something they normally cover under the warranty he was able to get it approved for me and tint was added back to the vehicle quickly by a 3rd party and paid for right away by the dealership. I really appreciated this because I have sensitive eyes and the car did have tint when I purchased it and I thought it should be covered adding it back. Jacob went above and beyond to help out a local customer and make sure I was fully satisfied. I will definitely consider buying a vehicle from them again.

My son bought an equinox their from Zach with 2000 miles on it , at 20000 miles all tires have…read moremetal showing and one of the tires was a different brand. Had to pay over 1200 for all four tires and $120 for an alignment, spoke to service manager and said idk what you do when you leave. Seriously he drives like a grandma and he travels etc 9 everyday , imagine if they blew on that stretch ugh. This place needs to be investigated.