Harry Lalchandani was the salesperson that helped me decide what car was best for me and we were…read moreable to negotiate a mutually agreeable price. He let me drive the Crosstrek Hybrid and was very patient and helped me to understand the technology which was new to me. He made me feel welcome to come back at anytime if I had more questions . Kyle Ricci was available when Harry wasn't working the day I actually picked up my car. Kyle and Harry were a good team and covered for each other and communicated about our needs. I wanted to have my son's name on the title. Lisa Rivas , the Business Manager explained everything to us and was helpful explaining the advantages of getting an extended warranty. I would highly recommend the Balise Subaru in Hadley to anyone looking at a car.

Brian Kane was a pleasure to work with. Lisa in finance also fabulous…read more Would not hesitate to recommended this dealership. Find Brian.

I went to the shop with my own parts I bought and they used old parts to fix my truck and kept my…read morenew ones my brakes need to be change 4 months after seeing them

Do not buy tires here. I had to go back twice and the tire I bought is flat again today! They are…read morerude to people and very unprofessional. Not enough words can say how sad and unhappy I am.

There's something about the predictable canned lines, slick sales techniques and borderline…read moredeception of car dealers that has always repelled me. Until now. Faced with the reality of the long winter's toll on what was previously a little spot of rust, and the realization that the growing hole would likely not pass inspection, I gave myself until October (inspection month, plenty of time) to purchase a replacement vehicle. I did my homework...lots of online research to narrow my field of options before ever visiting a dealer. But once I did, I was reminded why I hate them so much. One after another, they unloaded their bag of tricks..."Yes, that car you saw on our website? It's still available, here are all the details, come on down and drive it." but upon arrival, "Oops, sorry it just sold this morning. Why don't you tell me what you're looking for and we'll see what else we have?"....at another dealer, after a test drive..."The couple over there is waiting to buy this, but you have first dibs, but you have to buy it now."...and on and on and on. Hours of waiting around for no good reason, way too much pressure, until Country Nissan. I never once felt pressured to make a decision by the salesman at Country Nissan. I felt like they heard me when I said that I don't respond well to pressure, that I don't make rash decisions, that I was not in a rush to buy, and that I would wait for just the right vehicle at just the right price. They kept in touch and let me know anytime they took in a vehicle that might fit my description, on more than one occasion even offering to let me come check it out before they had officially listed it for sale. They had my wish list with them at the monthly auction, just in case the right thing came along. Eventually, someone traded in what was to become my next vehicle. From there, the purchase process was smooth and I already had established a level of comfort with my salesman so I felt like I was in good hands through the formalities. The one exception being when it came time to meet with the finance manager. He seemed like a perfectly nice, genial guy...but the slick linking of reduced finance rates with extended warranty purchases was off-putting. It just did not seem genuine, and I'm not convinced that he was being honest when he said that the third-party financier would only give me a lower rate if I bought Nissan's extended warranty. This piece of the process was unfortunate and left a bad taste in my mouth just when I had finally convinced myself that I was making the right decision in purchasing this vehicle. It made me briefly second-guess everything and ultimately it ended the purchase process on a sour note. I left feeling manipulated and uneasy, which was really too bad.

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

Peter and Sam have been great! Peter let me overnight a test drive to make sure I loved it and I…read moredo. They fixed 3 recalls for me and I didn't even buy the car from them. Now selling my car And stuck between 2 cars on their lot and got to test drive both! They are also very knowledgable about price ranges and what is available. Can't wait to meet with them on Saturday and hopefully leave with a new car! Update**** I am so excited with my 2018 Audi q3 with the help from Sam and Jack!!!!!

The entire experience was amazing for me. It started with an inquiry online regarding a vehicle. I…read moresp w/ Daewood (sales person) to setup a day to visit the store. On that day Mo introduced me to Dave K. We went on a test drive and I submitted all my information to Dave. Dave introduced me to Ricardo A and he worked feverishly crunching numbers and making everything possible for me. After finalizing the sell, Ricardo introduced me to the Sam (manger) and my photo was taken with my dream car. I live in CT but this dealership will always be my favorite place to do business. Because of the TEAMWORK & knowledge of the staff at MBSpringfield, I am a proud owner of a 2025 Mercedes.

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

Beautiful 2015 Nissan Sentra SV with 21,900 miles (Later disputed by Carfax)…read more Balise Finance helped me finance a car when no one else would give me a car loan, but they made me pay two (2) times the actual cost of the vehicle, so how should I feel about that ? My sales representative was Raineer. On September 29 2017, we agreed upon a purchase price of $12,577.38 for the vehicle. All features and options (with the exception of the vehicle mileage) were as advertised. I agreed to put $4,500 down on the vehicle and purchase their $3,156 - 7 yr / 100K mile Carefree Car Protection plan Balise Finance however was an entirely different animal: Balise Finance agreed to extend financing to me when no one else would, but at an APR of 12.42%, and because I wanted a payment of less than $249.84 a month, they stretched the payments over 72 months (6-years) For a total loan cost of $5,411.10. And a total loan amount of $5,411.10 + $12,577.38 + $4,511.10? = $22,499.58 And a total vehicle cost of $22,499.58 + $3,156 = $25,655.58 USD I'm still not sure why they added my down payment onto the principal of the bank loan, instead of adding the Carefree Car Protection Plan. My advice: - Never pay the sticker price. Purchase any vehicle options months later as aftermarket add-ons: Why pay $13K for a pre-installed Ford F150 2.5" lift kit when you can pay $2K-$4K and have it done yourself. - Make sure financing is already in place, or apply for financing on a separate day, before you come in, so you can focus on negotiating the price of the vehicle - Conduct a vehicle trade on a separate day or conduct it as a separate transaction: Any money they lose on the trade -- they will recoup in financing. These tactics also won't work if you private sell the trade-in vehicle and come in with cash

This is the WORST dealership . All scammers. Servicer manager was very rude after the engine light…read morewent off in my car week later of buying a new car. Found out the car they used cheap after market parts . Management blamed me for the issue. Scared to even get a oil change with them due to them possibly intentionally damaging my car out of spite.

Ive been here twice now. My mom leases her Lexis and this is where we do our business. Staff is…read morealways friendly, we usually end up coming towards the end of the month which is the busy time so a little waiting is expected. Each time they did all the paper as fast as they could and we did everything in one day. This time we went with the RX350. We worked with Karan and Walter in sales and Al in finance. All very professional and helpful. I have no complaints doing business here and look forward to returning at the end of the lease. Thanks

Horrible customer service from the sales department. Condescending and rude especially towards…read morewomen.

I bought a car from them last year and as soon as I brought it home, I couldn't use it, and it was…read morea hybrid at that Stayed in contact They were helpful with helping me with my keys and getting in my car. As soon as I wrote a review stating they sold me a fucked up car, I got a text from the guy who sold me the car arguing with me over my review, telling me I'm wrong for how I service was the fact they sold me a car they should've known was messed up and had a bad alternator as it's a shop so they knew they sold me a hybrid car that was fucked up and I spent hundreds trying to fix it until I sold it. I don't recommend this place. They're very unprofessional and will surely take advantage. I had to go back like three or four times because they're unprofessional with the paperwork they messed up and I had to go which was an hour and a half drive and sold me a car with all four cracked driving home hour and a half away a tire could've popped and I could've died. I will forever tell people never to buy a car from that was $5400 wasted on a car I spent just as much money on trying to figure out the issue that they as a garage should've had fixed before selling me the car but instead told me they had the car checked and everything was fine and it went through admissions, their liars and scammers. No stars.

From the owner: Need Help with your car? Trying not to waste money on your vehicle? Your car broke and bills are…read moreadding up? You are at the right place! We got you buddy. I don’t want to spend money on my car neither. Call us at 9472016403, Save money and time on parts and labour. Fairest prices around. Guaranteed Work.

Found the car I was looking for sitting on the lot in the very town I live in. Sales person Zach…read morewas friendly and informative. Ended up working with Zach and the Sales Manager Jacob on closing the deal. Was very pleased with the overall purchase. Very nice, hand picked, clean car, with low mileage at a good price. Went to get the car inspected the day after purchasing. I was told the tint was illegal and had to be removed to pass MA state inspection. (The tint has to be factory in Mass). This was a concern when I made the purchase. Tint was removed and car passed inspection. I was told I would get a call about having legal tint added back to the vehicle since they don't actually do this process at the dealership. I did not get that call so I called Jacob a couple days later and while he advised tint is not something they normally cover under the warranty he was able to get it approved for me and tint was added back to the vehicle quickly by a 3rd party and paid for right away by the dealership. I really appreciated this because I have sensitive eyes and the car did have tint when I purchased it and I thought it should be covered adding it back. Jacob went above and beyond to help out a local customer and make sure I was fully satisfied. I will definitely consider buying a vehicle from them again.

Just bought a 32k car in cash and they registered the car with the last name misspelt on the…read moreregistration. After not hearing anything from them for over a week, I had to call them for the salesperson Ryan to tell me that its now my problem with the registry. So, because the person in THEIR office misspelt it in the first place, now I have to make an appointment with the CT registry, take time off from work, and go deal with someone else's typo. Awesome. 0/0 recommend - can't do zero stars or I would have.