Ive been here twice now. My mom leases her Lexis and this is where we do our business. Staff is…read morealways friendly, we usually end up coming towards the end of the month which is the busy time so a little waiting is expected. Each time they did all the paper as fast as they could and we did everything in one day. This time we went with the RX350. We worked with Karan and Walter in sales and Al in finance. All very professional and helpful. I have no complaints doing business here and look forward to returning at the end of the lease. Thanks

Horrible customer service from the sales department. Condescending and rude especially towards…read morewomen.

Amazing service with the customer in mine. Kevin, Ben and their team displayed exceptional service…read moreto my Honda Ridgeline. I've been on this planet for over 80 years and have had both good and bad experiences with various dealerships during my lifetime. This dealership is one of the very best that I have ever dealt with. They are dedicated to serving the customer. Very rare in our society. I highly recommend this dealership for all makes and models of vehicles. Thank you for a job well done.

Visited Eds Garage today for service. Greeted by Ed, Lane, Tom ,Kevin Joey and Roman. They check…read moreall the details and give you great service at Suburban. My wife and daughter got great deals there. Pete and Lane run a tight but friendly ship over there, and you really cant ask for more when it comes to a new car experience. Service at Ed's is top notch. Bruce Fox

This was my first time buying a car. I had no clue what I was doing and oh my god was I SCARED!…read more After way too much research and figuring out how to get financed (which I did elsewhere FYI), I found a car through cars.com at this dealer that fit the bill of what I was looking for. They made the process as painless as possible for me. The car was priced practically at whole sale, and they did all the running around at the RMV for me. When time came to pick up the car, and trade in my old one, the guy I was personally dealing with (Mike) admitted before we even got IN the car that he didn't get around to filling up the car before I showed up, and gave me some money back to fill it myself. There were some issues with the registration that was of no fault of their own, but they apologised profusely, and because of this hiccup they got me another key to go with my car. As it only had one, and it is one of those expensive laser-cut (with key FOB) that costs hundreds of dollars. The car passed inspection, and they even fixed a few minor issues with the car when I asked. Not to mention I get my first oil change free with them. All in all, these guys were awesome, much better compared to the experience I had when my mom bought my first car. Will do business with them again in the future

This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

I highly recommend this dealership, I bought a 2007 BMW 335I convertible from them. The deal was…read morequick and easy and they waited for me to allocate all my funds without holding a security deposit. And whenever I bring the car in for Service, they fix it right the first time every time. Their team of technicians are very talented and have quick turnaround times. This was my first time buying a car from a dealership, but I know I will be going back to them for my next one.

After finding out a hefty cost to repair/replace mice chewed wires under my Mercedes GLB at the…read moredealer which wasn't covered by the warranty because of negligence, I was forced to look for a better alternative. That's when I found Bloomfield Motors. They went above and beyond and fixed my car in a day for half the cost. Thank you very much.

Buyer BEWARE!!!!! I…read morepurchase a 2018 Jeep Grand Cherokee, Limited with a V6 from them on 10/24/2025 which had 76,601 miles on it. They were so nice during the sale. When I got home, they hadn't completed my Massachusetts registration and the grace period for transferring the plate was almost expired. I found out the RMV rejected the initial title application because they calculated the sales tax wrongly. They attempted to charge me the higher Connecticut rate. Also, I found out they double charged me for several of the state fees. They claimed I needed to give them a separate charge for title and registration fees because they never included that in the sale for Massachusetts purchasers, but they WERE also listed on the bill of sale. In further review of the contract I noticed they charged me 199.00 for a "VIN Etch" service but I never asked for that nor did they physically etch the vehicle anywhere. I did some research and the service is desirable in high crime areas, but I also found out that Connecticut law requires them to PHYSICALLY etch the car if they charge for it. They claimed it was a VIRTUAL etch registration to make it easier for law enforcement to identify the car if it was stolen. I told them this was bogus. Even auto zone or other parts stores can identify the vehicle from VIN or License plate so surely law enforcement can find out the owner quickly. I told them they were breaking the law and after several phone calls and some hostile treatment they eventually agreed to refund that fee. They actually accused me of being hostile because I challenged the charge. They told me it is their standard practice so they scam everyone with this charge and make thousands of dollars a month doing it. About a week after buying the car, it immediately started throwing a P304 Code for cylinder 4 misfire and an auto start/stop error frequently which may be caused by the misfire. It turns out it had a bad ignition coil which explained the slight shudder when the engine started. After replacing the coil and all the plugs at a cost of about 57.00 for the coil and 82.00 for the plugs the code disappeared and the engine starts smoothly. You could see the number 4 plug was wetter compared to the other plugs. They likely knew about this issue and kept clearing the code so a customer wouldn't detect it on a test drive. While completing the paperwork, they told me they would take the car out back and service it. I assumed that meant top off fluids, do an oil change and other things that are customary when purchasing a used car from a reputable dealer. While getting ready to replace the coil and plugs on 4/17/2026 I noticed the anti-freeze was low and when checking the oil, it was just below the safe zone and looked black and sludgy. I have only put 2160 miles on this Jeep since I bought it because it is my secondary vehicle. I drive a Tesla daily. It would not use that much oil, nor would it look that bad. I had a 2012 Jeep with a V6 that had 260,000 miles on it that I sold in 2024 when buying the Tesla and it never used oil and never looked that black and sludgy. These guys never serviced the car and if I had driven it waiting for the mileage sensor to indicate the vehicle needed servicing, it could have seriously damaged the engine. Stay away from these guys or make sure you review your sales contract in detail and check to ensure they actually service the vehicle. I'm very upset with the after-the-sales experience, and I think they are fraudulent in their charges to customers.

STAY AWAY FROM HERE!!…read more Walked into the dealership in December and immediately felt welcomed. After test driving my dream car, everything felt good and did my own inspection of possible issues. Nothing major (or so I thought). Bought the car that same day and literally starting to go to crap weeks later. Called the dealership and Spoke to Tony(the owner) and said that it was impossible, they did their own inspection of the car! I began to tell him that, the fuel pump failed won't start, the backup camera failed, the whole radiator cooling system was mounted incorrectly and was freely moving around causing damage to the AC compressor and serpentine belt, the rear differential had metal shavings in the diff fluid, and to top it off, the parking sensors weren't even the correct ones that belonged on the car! So no backup sensors! OVER $6,000 WORTH OF PARTS AND LABOR!! I towed the car in and said that he'll take care of it was covered under there 3 month warranty. After 9 days of waiting the car is ready to be picked up. They only fixed the fuel pump and pushed everything else to the side. I told Sims that the other stuff wasn't fixed and said that Tony didn't tell him about it. So I tried getting ahold of Tony ask why wasn't the things fixed as discussed and he would duck my phone calls or either be out and would call me back. Never called back. So Now I'm stuck with all the headaches. They may have nice cars but anyone can polish a turd. Avoid them like the plague.

I recently needed a vehicle and discovered an ad for a car I was interested in at Ellington…read moreAutomotive on the internet. I met with Zane who showed me the vehicle, answered my many questions and let me test drive the vehicle alone. He was honest, up front, and did not pressure me in any way. I purchased the vehicle at a great value and couldn't be more pleased. I more than highly recommend this establishment and Zane the salesman. Thanks for all you've done! You can bet I'll be telling everyone I know. Your happy customer Bill Turner

I would strongly recommend getting an independent inspection before buying a vehicle from this…read moredealership. I purchased a 2009 BMW 328i from them. After purchasing it, I discovered that all four wheel bearings were bad. Another shop had quoted me around $3,000 to replace them, while this dealership offered to do the job for around $1,000, so I brought the car back to them. When I received the car back, the ABS, brake, traction/DSC, and service-engine-soon warning lights were all illuminated. Those warning lights were not on when I brought the car in for the wheel-bearing repair. I can't say with certainty what caused the lights, but the fact that they appeared immediately after the repair is obviously concerning. I also don't have the original paperwork anymore, so I can't prove exactly what happened, which is frustrating. Regardless, this was my experience, and I would personally recommend having any vehicle from this dealership inspected by an independent mechanic before purchasing it.