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Ace Roofing

3.4 (5 reviews)
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Services - Ace Roofing

Fixture refinishing

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8 years ago

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11 years ago

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9 years ago

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12 years ago

Owner Steve was professional. Quality of work was excellent. Crew were polite, clean and efficient. Highly recommend.

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8 years ago

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Master Floors - Unfinished hardwood

Master Floors

(16 reviews)

We were so tired of our builder grade carpets in three of our bedrooms and our master closet we…read morecould not stand it any longer. We contacted Master Floors and Santos and his colleague came and did a miracle install. They moved all the furniture, stripped the carpets and discarded them. Then they installed the laminate we had selected and put all the furniture back. Truly a wonderful install job. Definitely would recommend these two to anyone who is looking to install new laminate flooring.

Krystal Stave 17…read morereviews·13 photos - 3 stars only for the floors looking decent. We contacted Master Floors in May to do our entire house. Santos didn't measure anything with a tape measure or laser, just did it in his head and gave us a quote. - We went to his office and met Charlie his office manager. Charlie informed us that they had an installation the next day but the customers were going to be mad because he forgot to order the floors. Still we were dumb enough to put the 50% down. Our floors went on backorder. July 7th Charlie called and put us on the on schedule for Aug 16th. Called in Aug asking when they would be out and he said "What makes you think we are installing on Aug 16th?" I was flabbergasted to say the least. Charlie admitted he was very forgetful and apologized. - New appt scheduled for Sep 13. They gave $1000 discount on labor supposedly for this mistake. Their billing system is very strange, You pay in different parts and it is very confusing. He didn't prepare and bring a trailer for the demo trash. He just dumped it in our driveway. Santos said he would pick up the garbage the next day but he never showed. Becoming increasingly anxious I called office manager asked if it was normal for the workers to only work 4 hours a day. She said yes it was which makes no sense if we were the only job that week. Told her to tell him to pick up garbage. Santos admitted he was doing other jobs during our installation. After I complained they stayed longer to work our renovation. He came the next day to pick up garbage then whined and complained about freeway traffic and having to wait in line at the dump! So unprofessional. We were paying for demo and disposal! 3rd day of installation found out that he never put our small front bathroom in the invoice. We completely missed that he didn't include it on the estimate. We showed him said bathroom 2 times and repeatedly said we were doing the WHOLE house. He stated it was a miscommunication and thought we wanted that bathroom left alone which again, makes no sense. Santos wouldn't take any accountability for forgetting to put the bathroom on the estimate and put the blame on us. They did the kitchen leaving gaps all around the counters because he had not prepared for that and he had no quarter round to fix it. In the small bathroom supposedly HE KNEW HE WASN'T DOING IT but had no transition between the tile and LVP so there is a ledge there now. He kept saying he would get some quarter round and kept "forgetting" He was supposed to meet us at noon on 3rd day to discuss the bathroom situation. Showed up at 4pm with no apology and ignored us and started working and played dumb when my husband confronted him said "I specifically showed you that bathroom, we told you repeatedly to do the entire house." There are many dings and scrapes on new house paint job by the crew not being careful while moving furniture around. We just paid 7 grand to paint the house so that was another disappointment. The floors look nice and his workers work hard and fast but the renovation was extremely upsetting. We read 5 star reviews on Google and decided to hire him on that but I promise you this is NOT the same guy in the reviews. We felt we were just an annoyance to him the entire project. Huge communication problems with him and his prior office manager Charlie. His new office manager is SO much better. I don't think I could have gotten through this without her. She was very kind. The impression I got of Santos is that he makes excuses, is extremely scattered, doesn't communicate well and "forgets" when it suits him which seems to be a theme with this company. I would really think twice if you are considering him to do your floors. He is only concerned about doing you job as fast as he possibly can so he can work other jobs in conjunction with yours and moving onto the next. He started fixing things but only after my contractor brother in law came over and inspected the floor and parts were too tight which can lead to buckling and floor failure and to make sure he did all the finish work he was going to leave.

Ace Roofing - refinishing - Updated May 2026

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