I went into Ace on a slow Wednesday afternoon. The place was totally empty except two women behind the counter. I was completely ignored by both of them. I figured maybe they had to just finish some paperwork or file something, as they kept shuffling papers around and chatted with each other about broken staplers and loudly complained about customer orders (!?)... I was more than patient, but after 10 minutes of watching them ignore me, I left. What pathetic service. In what universe does one run business this way? read more

Um ya rude and slow and wayyyyyyyyyyyy too expensive for what they offer (in terms of wedding cake)

my family been coming to bake cakes at Ace bakery for over 40 years, I ordered a pappa pig cake for my daughter to be delivered at wolf lodge ,when my cake arrived late 1hr ,and delivery lady did not answer the phone ,it was not straight a piece was down in front.when I called the baker he said call back Monday because it was weekend ,never returned my call ,I called several times ,they just won't answer the phone anymore,VERY BAD CUSTOMER SERVICE AND VERY RUDE!!!,but cake was good!!!!after 40 I will go somewhere els. read more

We stopped by before the store classed to buy a huge cake. The cake is beautifully decorated. When we brought it back home, we we're pleasantly surprised we picked a strawberry shortcake. The icing was really good and I typically do not like icing. I think the icing saved the cake because the cake was a little dry. When we were eating the cake, it would crumble. I think I would still come back though. read more

I've never like Ace but I think they're like an unspoken Chicago institution to southsiders. They're always packed, I can't understand why. A coworker of mine brought me a piece of her baby shower cake, to the naked eye, Ace cakes are disguised as yummy 'looking' cakes. However, once one is tricked into tasting this travesty.... I neglected to ask where she got it. The second I tasted it I knew it was Ace. I can't really wrap my mind around the whole dry, flavorless cake thing they have going, but I can see they're making a killing cranking them out. If you're gonna flirt and get fresh with heart disease go some place worth it. Hypertension should taste good... read more

I have heard several friends rave about this place and I have no idea why. I ordered, and paid a pretty penny for, a half sheet cake for an event. It was ready on time and beautifully decorated. But when we cut into it, each piece fell apart because the cake was SO DRY!! I couldn't believe it! I've had dorm cafeteria cake that was better than this! Cakes made from a boxed cake mix are more moist than this! Did ownership change? Did they stop using butter? Did all the experienced bakers quit? Do they not care about creating a quality product? I'm very confused as to why anyone likes their dry cakes!! I will NEVER spend my money here again! read more

Customer Service is very poor, and the cake was dry and cracked in half. I emailed Pamela the manager and never recieved a email or phone. I won't recommend this bakery to anyone that is have a speical event. read more

I've been buying Birthday cakes and pastries from this Bakery for yrs. They also did my wedding cake and not only was it beautiful but also Delicious every time I do a party which is quite often I always get asked where did you get the cake. I've had them designs me cakes for different themes from the Bears to Tinkerbell they are very attentive to what you want. And I've never had to wait when picking up a cake. I'm in and out and they never disappoint and it's so frickin good. And not only are they're cakes are good but everything from the cookies to the brownies and they're fresh made bread this place is great so when your next party is coming up definitely give them a call. read more

This place is a joke. Walked in looking for a cake for my soon-to-be one year old. Thought this place might be a great choice judging on the display cakes, they look beautiful. Walked in on a Thursday afternoon, the place was completely empty which I liked. There were some already decorated fondant cakes for display that were cute for a 1 year olds birthday party, so I asked for a price. The lady said $6 a slice. The cake wasn't too big ( I'm not looking for a big cake) and I asked what would one like that cost. She said $600!!! Wait, what!?!? 600 dollars? For a small 1 year old birthday cake? This HAS to be a joke. The lady obviously didn't want to make a sale on a VERY slow Thursday afternoon. Which speaks on their customer service. She didn't even ask how much I wanted to spend or said much after, kinda just blankly stared at me waiting for my husband and I to leave. I wasn't looking to pay $20 for a cake in a place like this but $600?? NEXT. That was enough to leave and never come back. read more

I ordered a shark cake for my son looked awesome and tasted good. everyone loved it the only down side I have to say is make sure they write down what u provide them cuz they lost a couple of sharks I provided them. I asked about it and they said they didn't have it and didn't try to look for them or apologize so I had to take a star away. read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

I bought a slice of caramel cake and a slice of Oreo mousse cake. They weren't that good. I turn right around and go back a week later and get a slice of cheesecake, a slice of lemon cake w/whipped cream, a slice of chocolate mousse cake w/ a ganache topping. What can I say except that I need to just stay away because the last two times were not good and I'm only going to cheat on my diet so much. The chocolate cake tasted like a bottle of cheap chocolate syrup. The cheesecake was watery and too rich which seems impossible but it's true. I'm done unless it's a party cake. I've never had an issue with those. read more

I don't know what happened over the years as this bakery used to be really good but it is not anymore. If you want fresh delicious baked goods please look elsewhere because you won't get them here. read more

So this is the only spot i get my cakes from. I moved to Bridgeport 11yrs ago and this bakery was right in the neighborhood. I got my first cake there for my daughters birthday and to my amazement it was the most delicious cakes i ever had. I have never gone anywhere else since. what a selection as well they have all kinds of designs as well birthday, wedding, baby shower, graduation, exotic and just special order and design. Great thing about this place is if you want just a fabulous pastries just walk in the service is great. Well i hope this review helped you. P.S there chocolate cake filled chocolate mouse with whip cream is the best. read more

Totally OVERRATED, the cakes crumble when you cut them, just not the best quality or flavor! They are ok for a sweet tooth craving but as far as for a major events I definitely would not have them make my cake, perhaps for an office party I would, because it's cheap and and it's for work! I prefer Roesers Bakery hands down and no they are not paying me! They aren't cheap but the quality is unmatched!! read more

Ordered a cake here recently and it was mediocre. Everyone said the cake was too dry and a little too sweet. Other than customizing the cake's design, there's very little else you can change, such as the amount of sugar used or different fillings. Also the design on my cake was smudged and they didn't offer to fix it either read more

Loved the red velvet cake! Batter was moist, not dry, and frosting wasn't overly sweet.

This place has been my husband's and my local go-to spot when we need cakes or sweets for special occasions. Just recently my husband got an amazing chocolate, lemon, and buttercream cake made to celebrate the end of a major team event his bike team held, and everyone loved it (in fact, he's used ace for a couple other team events). Ace lives up to its name in quality, speed, and price - I would highly recommend it for anyone looking for something tasty for a special event (or just as a indulgent snack). read more

This place was a life saver my custom cake order was cancelled elsewhere. Ace bakery to the rescue I couldn't get a custom cake because it was a same day order but I was able to get a delicious beautiful decorated sheet cake moist and the whipped cream was awesome. read more

Birthday cake was awesome, like chocolate heaven, chocolate cake (did not taste like box mix) with chocolate cream filling and white buttercream icing. Like the cakes of my childhood birthdays. Oh so very good. read more

Elizabeth is Awesome!!! I went into Ace for cupcakes for two different events for the same weekend I had ideas but didn't know exactly what I wanted but with her help we came up with great designs for my parties.. I will return as always thanks Elizabeth. read more

I just ate a phenomenal cake at my friend's birthday party from Ace Bakery. I was impressed at how professionally constructed it was. Never saw anything like it and it was the best cake I have tasted. Great job Ace! read more

Second time this year they screwed my kids cakes up. They had detailed instructions & still messes the cakes up. I do not recommend them for important events. read more

My family has been ordering Ace Bakery cakes since before I was born, and I am really old! LOL Now that I am a mother, I order all my child's birthday and celebration cakes here because they always give me an excellent cake! I always get compliments on the cake quality and taste. You will not be disappointed in this bakerys cakes, I can promise you that. They also accept the LINK card for their cake, which comes in handy when you are trying to work on a tight budget as we all are these days. Ace is the best on the Southside of Chicago! read more

Besides being delicious , the cakes are magnificent ! They are the true cakes bosses of Chicago ! The decorators are soooo talented !

I just purchased a birthday cake for my brother's birthday and I was completely satisfied with the outcome. I had a photo of my brother printed on the cake and it came out perfect!! The cake's are also the best I have ever had, delicious!!! They are a little pricey (I paid about $50) but worth every penny. I would not recommend going in on a Saturday because it was packed and took a while for them to get to me. read more

Today is my sons 4th birthday and they did and awesome job on his Power Ranger cake it is a two tier cake that's vibrant and neat. I'm not sure who completed the cake for the Shaw family but I want to give s personal Thank you. Ace has been around a long time and as long as they stay in business I will never go any where else Thank you again. read more

If I could rate this experience it would be a negative ten. Like other reviews, the same thing happened. I picked up my cake for a very special birthday, the cake on the outside was beautiful, but unfortunately when you cut into it it was so dry you could choke. The frosting was not sweet and they added the gold things which I specifically asked to not have. When I spoke to the owner, Lisa she agreed that the cake was not good and she would refund. She said that the cake was awful and no where near their standard. She promised a refund. My mother, who is 70 years old went over to get her refund and the owner never came and she has been non responsive. Everyone at the shop has been telling me about a new baker and that's probably the issue. But the owner , LISA lives upstairs and she has yet to answer any calls from her staff and myself. My family had been using them for years and seems as if they have fallen off. I am very disappointed that they would take advantage of 70 year old woman. Please be aware if you are planning a special event and want to use them. read more

I patronized Ace Bakery for my mom's Surprise 80th Birthday celebration. We had a beautiful celebration at a high end hotel in downtown Chicago. The hotel's initials are R-C. I ordered the cake for delivery and scheduled it for a 2:00pm delivery. I was told that they have a 1 hour window and that the cake would be delivered no later than 3pm. That was fine because the event was scheduled to begin at 3:00pm with my mom arriving at 3:30pm. Needless to say there was no cake at 3pm, 3:30pm, or 4:00pm. I started calling the bakery at 3:15pm to track down my cake (BTW It was paid in full days prior to the event). Once I told the lady on the phone what I was calling for, she put me on hold and never returned. I called approximately 15 times between 3:15 and 4:00pm, furious about the cake, the horrible customer service, and most importantly how it ruined my mom's surprise. There was no cake for pictures or videos. No one ever reached out to me to let me know that there was an issue with my order. All calls were initiated by me. At 4:10, someone finally answered the phone with an extremely weak apology and a bag of excuses. They said that the owner, Lisa, was on her way to deliver the cake. Lisa arrived around 4:30, an hour and a half late. I was so angry that I could have smashed the entire cake in her face. She apologized stating that she had car trouble. However, in the era of Uber, that was extremely lame. She asked me to call her on Monday so that she could work out compensation. Needless to say, she never answered my call. The event was January 20th and she still hasn't answered. She has all of my information from the order and has made no attempt to reach out to me. I verbally informed her that my family has patronized Ace Bakery for many years, since it was a small shop on the west side of Halsted, then operated by her father. I let her know that I was exceedingly disappointed by the customer service and more hurt by the stain and damper this put on my Mom's 80th birthday celebration. You only get one time to make this impression and preserve these memories, and thanks to ACE BAKERY, they ruined a beautiful day...#stolenmemories. If I could give them a negative rating, I would. My message to anyone reading this is go somewhere else. These are NOT honorable people and have NO business ethics or common decency whatsoever. She has front-line staff getting shouted at and cursed out by customers, while she hides in an office not willing to face the music. What a rip-off! read more

If you want a specialty cake that actually tastes good then Ace Bakery is the place to go to. My daughter absolutely loved her Shopkins cake...it was the cutest thing ever! Everyone at the party was impressed! Thanks for making a memorable cake, Ace Bakery. read more

Thank's Ace Bakery awesone job on my SHOWER CAKE FOR SEPTEMBER 25, THE PIC ARE AWESOME AND THE CAKE WAS THE BEST. GERAT JOB TO THE STAFF WHO PUT THE WORK INTO IT WILL ALSO BE COMMING BACK FOR MY 1ST YEAR ANNIVERSARY CAKE!!!! JOB WELL DONE THANKS CARLA CARTER/JOHNSON !!! read more

8/6/11 I was referred by a friend and I was told that its was a great place !!!so I went in and had a special request for my sons 6th birthday I asked if they could make a xbox cake and they said yes so I put my order in a week in advance pick up at 1 pm . I read some of the reviews and got kind of nervous . Today I went to pick up my sons cake and did I mention I was over 40m late I get there and my cake hasn't even been started I was told to come in a hr. I waited and waited and waited to be handed the most sloppy job ever but what could I do I was running late and I needed a cake . God my hole day was ruined. Did I mention it was a $300 cake PLEASE IF YOU ARE READYING THIS I WOULD NEVER I MEAN NEVER RECOMMEND THIS PLACE TO NOBODY !!!! I didn't get my moneys worth read more

0The most unprofressional business woman I have come acrossed in my life!! Her name is Linda. She is so money minded that she was ready to lose a potential customer. I live in Chicago but am travelling on a project to NH for 2 months with my family. Since I will return back to Chicago 2 days before my son's 2nd birthday I wanted to finish all the preparations in advance to avoid chaos at the last minute. I called to ask about the pricing for my son's jungle themed birthday cake and in the first phone call she gave me the pricing and talked well. She asked me to check the pictures of the cakes on facebook. I liked one of the cars 2 tiered cake which I was hoping for her to modify it to my jungle theme. As soon as I called and told her that we like the the 2 tiered car cake but need to modify it, even without listening to what I really want to modify, she is like a 2 tiered cake requires a deposit and I am concerned as to how will you get that to me. I kept telling her that it is fine I can pay the deposit right now over the phone if we finalize the design, or I can arrange for a friend to drop off the deposit at the shop, but she was just not ready to listen to me. All she kept saying was no...how will you get me the deposit and all. OH MY GOD!! YOU WOMAN!! atleast listen to what I want in the cake!! it was not supposed to be a 2 tiered cake in the first place because I have less people at the party. I just want to keep the same concept of the foliage and green trees and all and just add animals instead of the cars in the 1st tier. The 2nd tier is not even suppossed to be there. The worst ever expereince dealing with someone who is running a business. I would have not even bothered to put in a review had the taste of the cake or the finishing of the cake would have been bad. But even without tasting the cake or seeing the work of it, I can say that it is the worst bakery ever who dont care about customer service and care more about losing customers. I am actually glad that I am not placing an order with them because now I am convinced that the cake would have been a disaster. read more

the most terrible cookies ever! hard, dry, tasteless. completely waste of money!

I had a birthday cake from here. It was half banana & half strawberry. There was not much fruit in the cake, in fact there was not much cake at all, mostly frosting. If you want the best cake with LOTS of fruit filling, try Webers or Pticek Bakery both in the Garfield Ridge area. They're worth the drive. read more

THIS BAKERY IS LUCKY TO STILL BE IN BUSINESS!! Their customer service is just horrible. I hesitated going in simply because of the negative reviews but decided to give them a chance. First of all, there are only two employees working the counter and they both have nasty attitudes. They treat customers as if they should suck up to them. I went in on a Saturday and was quoted a price for a birthday cake and then when I came back that Wednesday I was told a different price. The explanation was "well wait for her to service you then", referring to the girl who I told her originally helped on Saturday. They do not have set prices for cakes or decorations. It seemed as if they were making it up as they went and don't you dare question the price they will quickly get an attitude. They did not take the time to work with me on my order instead the girl chose to help someone else who was picking up her cake, ignoring me and my order. I was furious so I told them how rude they were and left without placing an order. They didn't deserve my money nor any more of my time. If I were you I wouldn't either. I don't mind spending more for not only quality service but quality cake. This place has never seen my money and never will!! read more

I've purchased cupcake for my son's birthday for the past couple of years from Ace. They're not the best I've ever had, but toddlers don't have the most sophisticates palates, so they're fine. But I was really disappointed this year when I called the bakery at 8:00a to see if I could have 12 basic cupcakes (absolutely nothing fancy) done by 3:00p. I was told that this was absolutely impossible. I informed them that last year it was not a problem, so what has changed? I didn't argue, but I think that it's pretty sad when a bakery can't produce 12 basic cupcakes in 7 hours. read more

I emailed the bakery over a week ago inquiring about delivery and stating all of the goodies I would be purchasing. My Mom can't eat chocaolate and this place has some fine sounding alternatives, even old school banana boats which my Mom used to buy me for my birthday as a child. I received no email reply. I called today and spoke to V--- who very flatly and quite rudely stated "The email doesn't work." No"sorry" no "we should fix that sorry you were inconvenienced." no offer to make it up somehow. When I asked her how much delivery would be it was like I was asking for state secrets and she would be shot on site if she divulged the super secret cost to deliver some pastries. ("Vee have vayyys of making you talk") When I told her it would be just over a dozen items she hung up on me - which I do assume was an accident, however when I called back - again, "V" offered no apology. She told me delivery would be 45.00. With service like this I think I'll be taking my business elsewhere. Plus I'm not in Guam - 45.00 really? I'm very disappointed as I was happy to fork over my money to have that special item. I asked if the boss was in and,V--"informed me she keeps no schedule. When the boss is away.... you're rude and lose them a customer with a penchant for fresh pastries. read more

just talked to veronica on the phone and her customer service was amazing..she definetely helped answer any questions i had

I have been a loyal customer of Ace Bakeries for about 10 years. I recently had a very negative experience with the owner Lisa. The employees here have always been very nice and helpful. I spoke with Lisa over the phone after trying to reach her for about a month or so regarding a business opportunity for Ace Bakeries. This was my go to bakery so of course I thought about them first. Well, spoke to Lisa which I was very excited to finally talk to her. ME: "So happy to finally talk with you" LISA-"What is it! What do you want because I am very busy!!" ME: " Oh, I have been trying to reach you to discuss a business matter for your bakery". LISA-"Well um, I'm not interested and I'm busy so send me a e-mail or something." Well, I was flabbergasted. It's one thing if you have no interest in my business opportunity, its another when you talk to me like I just slapped you in the face. I am a very nice and down to earth person and get along with everyone. This owner turned me against a bakery that I once enjoyed. I will take my business now to Roesers Bakery on North Avenue. The owner is very nice and loves his customers. Lisa if you are reading this Customer Service is a full-Time job. When we are busy or not. I was a loyal customer before that phone call and anyone who I know(and I kinda know a lot of people) I will discourage them from doing business with you. Fyi-I am also very affiliated with the Public schools in your area and will let those parents know as well. Good luck to you in the future. read more

i been coming to them for years in have trusted them with all my special events. they did my wedding cake on down to all my children birthday cakes in each time they have concord my expectations.. i get so many compliments every time on my cake from how good it taste to how beautiful it looks from my guest. it's to a point now when i host a party people want to know what me in rose is going to do next. i love this bakery it's one of the best in chicago in i live all the way in skokie but this is the only place i would come to for my cakes. so i just want to take this time to thank rose who i think is the best ever in the city of chicago. for alway bringing my visions to life in i just love her to death for it. she is so creative with what she do .this place is the absolute best so thank you lisa and rose for all the happy times you has giving me and my family through out the years thank you ace bakeries family for every thing. read more

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