5 stars for professionalism 5 stars for store and cake presentation The actual flavor of the cake was great. I would have preferred the cake to be a little bit more moist but we were pleased with the cake over all. Ordering was seamless and they actually listened to what my daughter wanted for her birthday cake. Thank you Ace! read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

I am disappointed with my experience. We purchased a custom baby shower cake for approximately $390. The cake was transported upright and secured in the vehicle and never fell. Upon arrival, we discovered that the cake had shifted and sustained damage while still inside the packaging. When we contacted the bakery, we were immediately blamed for the damage and accused of transporting the cake improperly. At no point were we provided with a written transport policy, liability waiver, or handling instructions before pickup. Despite this, the bakery refused to discuss a reasonable resolution and was dismissive throughout the interaction. My biggest issue was not the damage itself, but the lack of professionalism and customer service when attempting to address the problem. read more

Best in town makes beautiful cakes and cookies great decorations started getting my cakes made there when my daughter was 6 and now she's 55 and I still love their business read more

The cake was spot on and tasted great! We got chocolate cake and cream cheese filling and butter cream frosting. read more

Ace Bakery - Inspo pic - Custom Cakes Near Me - Chicago, Illinois

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They did an awesome job on my cake, tasted great and looked exactly like my example photos!! read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

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The lady at the front was super friendly and helpful. I wanted a slice of vanilla cake with buttercream but they were out. I ended up trying a slice of caramel cake and this banana boat pastry. Both were good but the cake was a tad dry. Their prices weren't bad. I still prefer Orland Park Bakery or Weber Bakery though. read more

Ace Bakery - Caramel cake - Custom Cakes Near Me - Chicago, Illinois

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Had the most incredible cake from Ace Bakery...the frosting is also SO GOOD! This was a cake that burnt away the top layer to reveal the words underneath, so insanely cool. Definitely recommend!!! read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

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We picked up a gender reveal cake from this place and they put the identifying color at the top corner of the cake only. We had to butcher the cake to finally find the color. It's like they forgot to place the color and put it on the end last minute. I was extremely disappointed read more

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The cake was insanely dry. Never had a cake this dry. I was very excited for the cake, this cake was designed perfect but does not taste good. Not worth the money I paid for. read more

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I have used this company since my kid were babies.. now the kids are grown and have their own kids. So we use this company still. They never let us down I highly recommend there services. read more

The buy one get other free every day! GREAT! I Love ! Chocolate is my fave! Thanks Hope goes for Ever delicious! Service worker are not rude cashier say Thank you come back read more

Decadent, yet simple desserts. Fast and friendly service. You can order birthday cakes or cakes for events here. They accept EBT. read more

Ace Bakery - Apple pie square - Custom Cakes Near Me - Chicago, Illinois

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I have always been a fan or ace bakery , they have so many options for last minute and planning ahead . The team there is very accommodating and always aims to please ! I see Some of the bad reviews and I think they are rare instances that someone had an issue (which let's be honest all service industries do ‍) . Most people only leave reviews for something negative instead of a positive experience . Let's break that culture My family all order from here and we love the atmosphere and the experience .- for pastries : the mini upside down pineapple cakes are to die for !!! It's hard to find a place to customize a cake in Chicago without ridiculous prices where you can order with ease, and ace makes that possible every time ! read more

Ace made a custom cake for my 70th birthday party in 2019 that was a 7-0 shape. Not only was the cake beautiful and exactly what I wanted, it was delicious when the venue cut and served it to my 80 guests. I am getting ready to celebrate my 75th in April and will have Ace make another custom cake, this time in the same of "75" read more

Ace Bakery - Gloria's 70th Birthday party with Cake from Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

If it was possible to give 6 stars I would because not only was the custom cake I ordered delicious but it was also beautiful. I've had other cakes with fondant that are pretty, but don't taste good and this cake blew any I've had in the past out of the water. The bakery was so accommodating and made it with four days notice and I couldn't be happier with the results. Highly recommend! read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

They're nice enough. I asked for a German chocolate cake and they offered one they'd just made. I was excited that I was able to walk out with my mom's favorite cake. What I wasn't told is that they don't make German chocolate cake. They make chocolate cake with chocolate icing and cover it with coconut frosting on top. SUPREMELY DISAPPOINTED. This should have been communicated. Nobody liked the cake. Wasted $60. read more

How... please tell me HOW ON EARTG this place has so few stars?! Adam and Edna ALONE ARE WORTH 5 STARS! Add in the low prices, great selection, and delicious flavors and you've got yourself a HIT! All of that and they accept EBT for those of us that can use a special treat! Adam was efficient polite and although not a sweets eater, had some great suggestive help from Edna! Thanks so much for a great experience read more

Ace Bakery - Lil bit of everything - Custom Cakes Near Me - Chicago, Illinois

The place has staying power. That speaks volumes for any establishment. Ordered a bread pudding slice & cup of coffee. Very tasty, but not a destination bakery for me. Kinda wish they had Atomic Cake by the slice... read more

Third time here it was a laughably rude experience that will have me no longer try again. Went in to buy two pies for friends at my church. Waited behind woman and child who were also waiting. Finally bored looking woman walks up to register and tells her that they're closed and she won't take her order. The woman is confused and says, "I've been waiting here..." and the employee said, "i was busy." The time on my watch gave it 10 more minutes. but regardless, who turns away paying customers eager to shop at a local bakery? I probably shouldn't have, but i said this aloud, "you want to turn away two customers?" The woman literally stuck out her tongue at me, waggled her hands, and walked away. It was so rude it was funny (too bad she wasn't just making a joke). But you can't make this stuff up. So avoid this one. In Bridgeport lots of other local family bakeries to support: try Impallaria or Bridgeport Bakery for starters. read more

The cake was decorated beautifully and really met our expectations for our 3 year old's birthday. But the flavor was incorrect, it was chocolate instead of golden which was specifically ordered. In addition you can't get a hold of anyone over the phone. either the mailbox is full or you keep having to leave a message. I went there to speak to them, the manager was not there and supposed to call me and I never received a call. I cannot recommend a bakery that is so unreliable. I'm looking forward to another local bakery opening up this year. read more

If I could give this place NO stars I would.. 1st of all.. the pastries are not that tasty.. DRY even for the price that they are asking for. Also I was treated very poorly when I went to the store I felt as if my business was not wanted after asking about a cake order.. they were kind of rude. My girlfriend and I wanted to get some pastries, but we were not greeted in a kind fashion and I hate to be this person.. but I over heard the manager/ worker say that she wished another employee was fired..(the employee she was speaking of was a person of color.. and she was not.) She said it loudly and with disgust.. it felt derogatory and it was obvious that she wanted the other people in the shop to hear her.. and she said it multiple times and it was a sweet girl who I aways see working the front desk and is kinder that the woman speaking. I only go because I wanted to support the local shop but honestly the cakes/pastries are not worth the time money or disrespect. This place does not have great food nor service. read more

Ace Bakery - BEWARE HORRIBLE CUSTOMER SERVICE !!! - Custom Cakes Near Me - Chicago, Illinois

Amazing amazing amazing job Andi and the team at Ace Bakery did! I came about one week in advance to set up the idea of the cake and they responded right away on email with the idea I had and told me they would be able to do it! Also gave a great understandable price with all the details I was asking to do on the cake. Always responded and even tho it was mad busy they were respectful. Not sure why some of the people had a bad review on the business because they have been great every time I go. I have been a customer for about 5 yrs and I have never had bad service. Honestly you have to treat people how you want to be treated and you will not have a bad experience. Also very busy establishment so you can't expect express help. Angie thank you again for the cake. Also my mother in law order one with you guys Cecilia and made the Bendi cake amazing for my husbands son as well and I didn't know you guys made it too!!!! Thank you and I appreciate your work and dedication. read more

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Beautiful cakes and great customer service!!!! I recently became a customer here and will continue to get cakes from here. Also got cupcakes and cake pops, everything delicious! read more

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This place makes the best cakes in town. I recently had a birthday dinner and was looking for a great place to get some cupcakes made. The staff was very knowledgeable and patient as I customized the delicious treats to my liking. Once I picked them up and saw how beautiful they were my mouth started to water. Every bite was fresh and delicious. Thank you Ace Bakery for making my day special. read more

Three cakes they have done not posted because I can't locate the photos but I have been a customer for years and the only cake that wasn't moist and tasty was the pretty lol surprise cake. All others have been soooo good and a huge hit. The last cale done for me in January 2021 was my sons 2nd bday Mickey Mouse cake. It was so tasty! I can't wait to see my daughters 6th birthday Barbie car being made. Thank you all for everything. A long time and forever customer! Olympia read more

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Great customer service. Have excellent cakes. I highly recommend. I will always come back to get cakes and cookie

Ordered a cake for my sons birthday, paid $91 for it just to be not what I asked for. I asked for a yellow cake got home sang happy birthday cut the cake abs it was chocolate. To add insult to injury the cake was dry abs tasted terrible. Called them and told them what happened and they said they would send my a gift card via email, which I never received and now I have been calling abs calling abs no one is answering the phone. And the one time someone did I was placed on hold until they finally hung up read more

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I was so disappointed in this bakery. Upon entering for my very first time, I was intrigued, excited, and hopeful! The bakery itself is very inviting and the work displayed looks amazing. We even tried a few treats the day we placed our order, that were good. I gave pictures of my wants and and discussed it with the person taking my order. I did however think it was pricy but I needed to get an order placed before it was too late. When I picked my cake up I was so disappointed! The cake looks nothing like the pictures I showed them. They clearly did what they wanted to do with my order! When I complained, the lady made excuses and offered me $15 off which was unacceptable! I continued to complain as she made excuses about the person who usually does fondant being out, which isn't the customers problem. If they felt they couldn't handle the order, they shouldn't have accepted it! At the time of pick up, I felt I needed the cake because my son's party was the next day. The lady then told me she could only offer a $25 dollar discount at most. My cake ended up being about $150 for a 9in round cake that they completely screwed up. I was told to contact the manager blah blah. It's important to mention that there were TWO other families in the bakery complaining during my time there as well. I feel like the manager could have reached out to me. I will never use this business again. I should also mention that the cake was dry and there didn't seem to be any purée with the strawberry filling. A complete waste of money, I should have decided to just leave it and not pay the remaining balance. A jewel's cake would have topped this! read more

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I have 3 daughters so I always ordered my daughter's cakes here in the past. I stopped going there couple years ago and In April 2020 I went back because my daughter wanted a unicorn cake. I love the cake and how it's decorated so pretty how I wanted it. The cake isn't the problem it's the customer service. That is why I gave it 3 stars. When we went to order the cake their was a Hispanic young lady around her early 20s and she just gave me attitude and it seemed like she did not wanna be there at all. I say if you don't like your job then don't work there and find a job you will be happy at so you can treat your customers nicely and friendly. The cakes aren't cheap at all they are expensive especially if you are ordering one just the way you want it . So If I am paying over 100 dollars for a cake then you should treat your customers with some respect!!! read more

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I visited the restaurant to obtain a slice of cake and order a birthday cake. The worker who took the order assumed that I would use an EBT card to pay for the deposit/price of the cake. I will not return to purchase goods from an organization that promotes unprofessional behavior and allows workers to make false assumptions about how patrons will pay for products. I reported this incident to the manager. He said that he would talk to her. I do not have confidence that this behavior will cease. read more

The worst bakery ever total trash went here to make a 2 tiered baby shark cake for my daughters first birthday Cost almost $350 when I got there to pick up the cake sharks weren't made of fondant as promised fondant was cracked and we haven't even got to the actual cake yet bottom tier chocolate with strawberries top tier yellow with cannoli bottom was so dry my kids actually choked the top tier barley had any filling and was dryer the the dessert also when I complained about the cake when I picked it up the girl at the counter said it's not specified on the sheet to make it that way but it was ok that I clearly paid extra for it and it was to late to fix it so what was I gonna do I will never ever go back to this place ever again that what I get for mama cake in Bridgeport these area of Chicago has gone to crap along with all it's businesses 0 stars read more

service is always nice, hours are great and prices even better. I also tried something new recently: banana bread. it's done like no other I've ever had. the banana bread was moist, had raisins and topped off with powdered sugar.....OMG try it. read more

May family had been using this place for year until yesterday for cakes and we have had a hit every time like I said until yesterday the cake was Beautiful do you know the saying the outside looks good but the inside is very nasty and you know it was nasty because the kids did not eat the cake at all I am not happy at all with this the cake is dry has HELL and I may have too found a new bakery a very unhappy Customer read more

*Sigh* Where do I start? My mother and I get there the Wednesday, two days before my cousin's son's graduation. The first thing I noticed was that the overall decor and look of the place was a little outdated. While we were waiting to place the order for the cake, another customer was quite upset about the cupcakes she got. They made the pictures on her cupcakes way too small for the size of the cupcakes. The lady basically just said sorry, their mistake, and that was that. Seeing that upset customer made me think it was a bad idea to order a cake from there, however, it wasn't for my party, nor was it my own cake. Problem 1 My cousin wanted a vanilla cake with strawberry filling. They said the don't do vanilla cakes. Wtf??? Vanilla is one of the basic flavors you should have for a cake. It's part of the chocolate, strawberry, vanilla trio. How do you not make vanilla cakes at a bakery?? They could do yellow cakes. Fine. The fondant on the cake was supposed to be maroon and gold for the school colors. They said they don't do metallics, so the closest "gold" fondant color we could get is yellow. -_-' Problem 2 They charged for literally everything. My cousin wanted a book cake with a banner saying Class of 2016 and a cap. They charged $10 for the banner, $2 for each letter on the banner, and $10 for a cheap looking plastic cap. When we got the cake, however, they made the cap out of fondant and cake because the plastic one was too small for the size of the cake. They didn't charge for that but my cousin still payed for the plastic cap that didn't end up on the cake. Problem 3 The price was $195, down payment of $95. From the looks of the other cakes I knew the cake wasn't worth the price. You could see bumps and waves under the fondant from where the cakes were uneven so I wasn't expecting anything great come the day of the graduation. But I kept my mouth shut because it wasn't my cake, it wasn't my party and I just wanted my cousin and her son to have a good time. Oh, and cancellation was 20% of the order. Now for the actual cake. It tasted like freaking box cake. Mofo-ing Betty Crocker box cake. The strawberry filling was some artificial syrup with some strawberries chopped in it (at least those were real). You could tell they didn't make the filling and that it was something artificial and pre-made from a container that they mixed with strawberries and put inside the cake. The ratio was off. You know the cakes you get that have 70% frosting and 30% cake? Yeah. The fondant was cracking, the buttercream was artificial and grainy, ugh!!!! Gees, basically everything about this cake was bad and for $200?? Not acceptable. What were they charging for? Because the quality of the ingredients were crap. If they're charging for skill they need reevaluate their whole business because the skill just isn't there. The cake was worth no more than $40. Seriously, save your money and go elsewhere like the Swedish Bakery. If you're pressed to time and want a quality cake, I would honestly just go to Whole Foods. read more

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A few years ago (yes this is way overdue) I heard that Ace Bakeries had great erotic cakes, so of course I had to check them out. While they are more relevant for bachelor or bachelorette parties, I didn't have any coming up at the time so I got a butt cake for my friend's birthday. It was a huge hit! Her initial reaction was to grab both cheeks (picture attached). The salvageable portion was delicious - very light with fantastic whipped cream frosting. Plus, the cake was really reasonably priced for how big it was. I've recommend them a few times since, and I'd definitely make the trek back to Bridgeport again. Maybe I'll even try a more PG dessert next time... read more

Ace Bakery - Custom Cakes Near Me - Chicago, Illinois

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Decided to pick up a few cake slices so my sister to try since she is trying to find a bakery for birthday/holiday cakes in the future. Oreo Cake Slice Strawberry Shortcake Slice Atomic Cake Slice My sister husband had the oreo cake slice and he said it was ok, but he's not hard to please. My sister tried the atomic and strawberry shortcake and did not like them. She said the atomic felt like it was made with cheap ingredients. The strawberry shortcake was dry, but the filling was ok. I only tried the strawberry shortcake since she didn't like it. The cake is dry, but I agree the filling was good since it wasn't overly sweet. Overall, not very good. read more

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You know when you're just a little hungry and need just a little something...something. Ace is the place, nah not for nuts and bolts but for a cupcake. This is a regular unpretentious neighborhood bakery. A well rounded selection of cakes, cookies and well that bakery stuff. A couple of round tables if you just can't wait to get your sweet on until you get home or even back to your car. The cupcake, was darn good not anything to rave about. It was a cupcake, let's not get all gourmet about it. I brought home some cookies, those were good too. What I really liked about it, was the way I was greeted. This was my first time in the place, and I'm sure they have their regulars. They made me feel like one of them. We're doing a little house hunting now, and always while looking around I like to try out the local businesses to get a feel for the area. There's a possibility that I just may find myself around here a little more often. read more

This is my first time ordering a cake from Ace, I have tasted there cake long long ago when my brother's child's mother bought my mother a cake from there for mothers day it was sooo good. So for my mother 58th bday since this bakery was closer and I'm traveling on the bus I decided to order her cake here. This bakery has a beautiful array of treats and after I placed my order for pick up the next day I purchased the strawberry cake (delish!), the atomic cake, which has a layer of yellow cake and devil's food (chocolate) cake with whipped cream, strawberry and banana filling (very tasty) the cake slices vary from 2.75-3.75 in price per slice. Also you can use credit, cash, and link or EBT benefits for payment of cake/ food items. My mother's cake was gorgeous when I recieved it it was purple and silver with my mom's picture on the cake and the cake was very affordable. The staff was very helpful and nice and they don't make you wait long. The cake was not to sweet was a lil on the dry side to me when I eat devil's food I want it to be sinfully moist and rich and it makes me feel guilty when I eat it! but overall I will order from here again until I get my car then I might try Roeser's again. But you have to try them at least once! read more

Ace Bakery - My mom birthday cake with her photo "Happy birthday to a Foxy Lady" - Custom Cakes Near Me - Chicago, Illinois

Delicious!!! Went in for a premade cake before an event and they were able to quickly write a personalized message which was wonderful. The cake itself was a double (maybe triple?) fudge cake. IT WAS AMAZING. I was asked multiple times where I got it from and people wanted the address. We will be back soon!! read more

I went a couple of days ago and was really pleased with the variety of pastries available. I bought a couple of brownies and a small square of lemon meringue pie and they were delicious. I would definitely come back. read more