Had an issue with our oven pre-heating and was on the fence on whether I should purchase a…read morereplacement or attempt to fix. I found Appliance Fixers through the Yelp app decided to give them a try. The initial contact was seamless. I was able to book for a next day visit. The appointment reminder is via automated text message and clearly outline the date, time, and my address. Sam was the assigned technician for my appointment and he arrived early, which was very much appreciated. The diagnostic visit was $70 which is applied towards labor if I choose to go with the repairs. Sam found the issue within minutes. It was a faulty lower heating element and prevented the oven from reaching preset temperatures. Sam immediately contacted his office for parts was able to get me a quote for the total repair. Sam also guaranteed OEM parts and highlighted their 90 day warranty on their repairs. He came back the next day and completed the repair, tested the heating element, and ensured everything was to spec. What I really liked about the experience is the response time, friendly technician, fast repair time, and seamless quote and payment process. The pricing was reasonable and there was also no pressure to choose the repair, which I greatly appreciated. Overall, a great experience.

Great experience with Appliance Fixers replacing compressor for 20-year-old KitchenAid…read moreRefrigerator. The refrigerator had been making intermittent knocking noises for the last year. It took two technicians from a different company to diagnose that the compressor was the issue. Those techs told me to just buy a new refrigerator as their company sells appliances. After reading reviews and checking Consumer Reports it was clear that newer refrigerators don't last very long and require expensive brand specific water filters every 6 months. Since I have a good quality KitchenAid side-by-side refrigerator from 2005 and the parts were still available I decided to contact Appliance Fixers. They sent a tech out the next day to diagnose the issue and were able to get the part from their local warehouse and install it within a couple days. Both techs were very polite and knowledgeable. Replacing the compressor and adding Freon was a major repair and took about 3 hours and cost around $1,300. Hopefully the new compressor will last many more years and save a quality appliance from the landfill.

Prompt communication and they provided updates on arrival time. They were able to fix the issue…read morewithin an hour.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

Dmitrii was excellent at diagnosing and resolving the two failed microswitches in my microwave…read more However I'm not very happy with A-Service false estimating practice. When I contacted them they estimated similar work at $2-300 parts and labor. I don't mind that estimate being wrong, but the reality is they charge $300 minimum for labor, not including parts. It was impossible for the job to be less than $300, so why was the estimate less?

I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

Fantastic service! Not only was our washing machine issue resolved quickly, but the issue was…read moreexplained thoroughly so the same problem doesn't happen again. You can tell that education of the problem as well as fixing it are the main priorities. It was such a relief that they even still had the parts to our 15-year-old washing machine and it could be repaired. Will use them again and again!

Our dishwasher was making a burning smell and wasn't draining after each cycle. Ron was quick at…read moreresponding and worked with our schedule to come over. He was honest about what needed to be fixed. Price was very fair! I recommend his company and would use his services to fix other appliances as well.

I've now used Fast Appliance Repair on three separate occasions, primarily for more involved…read morerepairs on our Electrolux washer and dryer involving control boards and electronics. At this point, I feel comfortable recommending them without hesitation. The biggest differentiator for me has been responsiveness. In all three instances, Fast Appliance Repair was the first company to reply, the quickest to schedule, and the clearest in terms of communication. They provide an upfront diagnostic quote, and if you move forward with the repair, that cost is applied toward the work itself. It makes it easy to understand the economics before committing. Their scheduling and communication have also been excellent. They provide arrival windows, call roughly 30 minutes before showing up, and, in my experience, have always arrived within the promised window. In a world where many service companies seem to operate on a "sometime between breakfast and dinner" schedule, that reliability is appreciated. Pricing has consistently been competitive after obtaining multiple bids, and the repair quality has been solid. I've worked with two different technicians, and both have been professional, knowledgeable, and friendly. Roosevelt, in particular, was outstanding. They were respectful of our home, careful around flooring and carpets, and patient working around kids and a dog running through the house. There are plenty of appliance repair companies out there, but Fast Appliance Repair has earned my repeat business by doing the basics exceptionally well: responding quickly, communicating clearly, showing up when they say they will, charging fair prices, and fixing the problem correctly the first time. If you need washer, dryer, or other appliance repairs, I'd happily recommend giving them a call. -AC

Responded to my Yelp inquiry same day and was able to get a consult appointment the next day. He…read morehad to order factory parts for my Whirlpool Dishwasher which came in a couple days and then was able to fix it the same week. Roosevelt is very professional and calls 20 minutes before the appointment. His price was very reasonable & he lives up to his company name: Fast Appliance Repair. I would 100% use him again!

The lights in our newish KitchenAid refrigerator went out…read more Called and left a brief message and "Ray" contacted me quickly. He's on time, reasonable, knowledgeable and certainly able to resolve our issue.

Ray is our Go to guy for appliance repair. He is very knowledgeable and reasonably priced. I would…read morehighly recommend Ray and his company Sno-King Appliance

Val responded promptly for my request for help with a dead oven ignitor and within a day, came out…read moreto fix it within the quoted budget. A secondary issue was also addressed and now the oven works again. Would absolutely hire again for appliance needs!

Best in town service! I highly recommend hiring Mr. Val for your appliance repair. I put yelp…read morerequest to fix my broken dishwasher. Luckily, Mr.val responded within few mins over a text asking for pictures and specifics of the problem. He came over and explained me the accurate problem and best possible solution. Mr.Val's expertise with appliances saved me time and money. Above all, it is frustration-free, hassle-free experience working with Mr.Val.

DO NOT use this company! They scheduled and appointment with me to repair our dishwasher. Next…read moremorning they called and said they need to come earlier in the day because they are actually located in Des Moines and 3:30 pm was too hard to get to Mill Creek at that hour. THEY ARE NOT IN MILL CREEK...THEY JUST USE THE NAME. Now I see that they have already charged my credit card! And they've never even come to the house!

I do not recommend this place to anyone. They called about the repair and started to telling me…read morethey need cash or check for the parts. I offered my credit card number to the tech and they would not take that as a payment. Canceled my service call and tried to reschedule. This place is a scam constantly canceling leaving customers with out working appliances.