I contracted with Wilkins for a two-week service to remove moles from my yard. Jay said we…read moreprobably only had about three. They caught one within days. After the two weeks were done, Jay kept coming because he knew there was one or two more. In fact, he came for over a month extra (at no extra charge), checking and resetting traps. In the end, he caught two more and no more tunnels showed up in our yard. Very friendly (Jay and the office staff), focused on customer service, and we're very happy. We'll use them again, if necessary.

I've used Wilkins wildlife and bedbug 911 to get rid of an infestation of bedbugs. He came within a…read moreweek notice to help me out of the situation that we were in,he talked me through everything I needed to do. He was respectful. He was kind we had to do three treatments on that house and Jay made sure he made it right you can't go wrong with Wilkins wildlife and bedbug 911. They are five star people in my book. They specialize in wildlife rescue and wildlife break-ins.

Was able to get our water system serviced in a reasonable time frame. Wasn't cheap but nothing is…read morethese days. 3 year warranty on the replaced parts. Art the owner was prompt about getting replacement parts installed and getting us running again.

Initially I thought I had a well pump problem since it's the original pump from the 60's. Art came…read moreout and looked at it and discovered it was a hidden filter that was causing the problem. He identified it immediately, bypassed the filter and The water was back at full pressure. Now.. I feel like a total schmuck for not seeing that from the start but I have to say I'm amazed at his level of customer service. Art would take any money and just said to call if theirs a problem with the well pump. This is a class act company.. with even better employees!

I was given 3 authorized repair companies in my area by the appliance manufacturer. I did a Yelp…read moresearch and this company has the best reviews out of the 3. I contacted them and I have to say I did not have a positive experience with this company. They quoted me a diagnostic fee to come out but I was charged $10 extra at the initial appointment which I did not contest as the entire amount applies to the repair. The technician took a long time to diagnose the issue but what took longer was the process of getting them to come back for the actual repair work. The front desk lady never answers your calls and is very slow in following up with the questions, ordering parts, and scheduling a repair appointment except of course for the initial diagnostic new client appointment. They just slow walk the rest of the process. I am not paying a discounted fee for the service but I sure feel that they provided a subpar discounted customer service for the entire experience. To be fair, the issue was fixed at the end.

When I needed someone to repair my Bosch clothes dryer, I did not hesitate to call Metropolitan…read moreServices. Mika has done work here before and he did not disappoint. He is very knowledgable and pays attention to details. It is an old machine and the part no longer available. He game me a couple repair options and got the machine working again. Highly recommend for any appliance issue.

Experience has been terrible. Came same day to inspect a broken dishwasher (lovely) and said part…read morewould take 3-5 days. Three weeks later, I have called and left multiple messages and have been ignored and dismissed. Part and repair promised multiple times and no response. Have paid a hefty deposit, and currently have no dishwasher and business has gone MIA and won't answer phone: voicemail is full. Not a reputable company.

Had an emergency today with my Stove and Gas. The knob fell off while the stove was on and I wasn't…read moreable To move the stove to turn off the gas. Called appliance Doctor and the owner didn't have anyone to send at that moment so she came over herself to help me. She showed up about 20 minutes later and helped me get everything off. Wish every business was run by such caring people.

My wife and I have a 100+ year-old Baltimore row house that we bought in 2022 because we loved the…read morebrick wall and historic charm of the place, but we were having all kinds of issues with the floor and other parts of the home. We paid someone to replace the floor in 2022, but after a year, the LVP started peeling. They wouldn't stand by their work and instead offered to charge us for something they should've fixed at the time. Matthew from ACE Plumbing looked at the floor, identified the problem, and pointed out other (now obvious) issues leading that were leading to the feeling that the home was kinda falling apart. We initially asked for just the floor to be fixed, and other contractors only quoted us for the band aid solutions we thought we needed. However, Matt dug deeper and discovered rot in the siding, a leaking roof, and deteriorating walls, among other challenges. We chose Matt and ACE Plumbing over four other contractors because he was communicative, always available to answer questions, and proactive in giving advice that would save us trouble in the long run. Since we don't live in the home, Matt and his crew kept us up to date with photos and phone calls. As issues came up, he informed us of the process needed to resolve them. Throughout the entire process, we felt we were in the hands of professionals. Matt was able to describe the problems with our beautiful but old house, outline our options for a fix, and provide a timeline that worked for us. Another benefit was that Matt didn't just contract out the work we paid him good money for. He was on-site, getting dirty with his crew and taking videos to answer our questions. He wasn't just a glorified receptionist shuffling tasks to groups of unskilled workers. Professionalism was the hallmark of working with ACE Plumbing, and I would recommend them to anyone who wants to get the job done right!

Impressed with the entire process from calling to inquire about an estimate all the way through…read morecompletion of the work. Called A C E one day and Matt was here the next day with Mark. Together they diagnosed our issue; water pressure fluctuating up , down and sometimes off. The same day they obtained the pressure tanks needed and installed them. Matt and Mark were both professional, experienced, friendly and polite. We definitely have a new plumber. All done in one day with reasonable prices as well.

Wyatt arrived on time. Always a friendly face. Thoroughly checked my air conditioning. No…read moreproblem found. Good outcome

Tyler and Wyatt were here to do my fall service check and did a great job. Very polite and…read moreprofessional

The technician came stated he remove the toilet and replace the ring I have another comp plumber to…read moreverify the toilet was never removed the ring was never placed this leak caused damage to my bathroom floor and my ceiling floor because of his lie the owner went in formed defended the employee and begin to argue with me and decided to not repair the problem this company is horrible don't do business with him read the other reviews. The owner could have come out to verify but refused and Implied that I would lie which makes no sense!

Our sink has been backed up, and after numerous DIY attempts, we decided to call a plumber. My…read morehusband arched out to these guys, and they showed up, the next day, within the time frame quoted, were fast and efficient. And honored the quote mentioned.

I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.