First negative review ever if that says any thing!
The initially phone call on Wednesday afternoon was great, the young Lady over the phone was polite and very accommodating and we agreed on a drop off date of Monday but I asked if I could drop off the vehicle on Friday because I was leaving on Sunday for work and would not return for several weeks, but I could get some one to pick up the vehicle when it was ready, call me and ill arrange a pick up time. Sounded great.....Thanked the lady and hung up the phone!
On Thursday late afternoon at get a call from Jim (I think the owner not sure doesn't matter) asking me about my drop off date and digging a bit more on the damages on the vehicle and my car rental dates. And this conversation with Jim was very sketchy and strange in terms of I felt like he just didn't want to even bother with my vehicle for some reason. Jim just kept telling me it wasn't going to work with the car rental dates again and agin that state farm has special rules and kept saying that it was going to sit for several days anyway before they could even start on it I then said "I have to come back to Denver on the 25th which was a week later if that would help" and that still didn't seem to work with the car rental dates.... during this conversation Jim mentioned to me that I should try to call some other collision shop that was provided by my insurance (State Farm) and see if I could get it worked on sooner. I let Jim know that its already late on Thursday after 3:00pm and I leave town on Sunday morning, now I have to try to find another spot for a next day drop off, provide all my info again, that puts me in a very awkward position, not to mention I had to drop everything I was working on at that moment and start calling other spots which I did. I couldn't find a shop that could accommodate a next day drop off, I then called Jim back and reiterated don't worry about the car rental I just need to get the damages corrected if the 25th doesn't work lets start with what dates that will work, Jim said ok I guess that would be a good place to start, let me call you back. Jim called me back within the hour and said ok just bring the car in Friday ok all said and done....
I arrive at Accurate Auto Body @9:00Am Friday as I said I would over the phone. I walk in to the office a young lady and a gentleman were posted at the counter 20 feet behind the two was Jim (didn't know that was Jim at the time) young lady says how can I help you, since I had the most conversation with Jim I asked "is Jim around" the young lady said I'm Not Sure ill check sat in her chair and paused 5/10 seconds the young lady asked me my name and what this is in reference to I said my name and the make and model of my vehicle , young lady said "ohh ok here you are" pulling file out...
The sketchy part- Jim was the person sitting behind the young lady , for the record Jim herd me say "is Jim around", never said a word.(makes me believe other people have come in and ask for Jim before)
The young lady went and stood off to the side of Jim partially in and out of my view as I waled back and forth in the small office and started talking lightly to the gentleman posted 20 feet behind her I didn't think anything of it because she had mentioned she wasn't sure if Jim was in so I assumed that wasn't Jim. I just stood around as the young lady asked me a few more questions and got me to sign a few more papers as the gentleman that was posted 20 feet behind the young lady (Jim) walks right by me, with out saying a word no hello how are you Im Jim NOTHING.... Jim heads out to my vehicle and starts looking at the damages, I noticed and walked outside and said what do you think? (Still didn't know who he was)"Minor very minor damage" I held the door as he walked back in to the office, I stated to the young lady and the mystery man that "I was coming back in town on the 25th if that would help out at all on dates"? The car rental came up and again I said "ill take care of the rental that he should not worry about that end....at that point I said "are you Jim"? Jim replays "Yep" I then asked just let me know what dates work the best, Jim again states that it all depends on if or if not you get a rental. I said "let me go out to my truck and call my claims adjuster Ill be right back" after a long conversation with the state farm adjuster about what just happened he just said the car rental should not be a factor in the dropping off and picking up of your vehicle if you don't feel comfortable don't go there!
I took that advice of the State Farm adjuster and walked back in and said lets just forget the whole thing that I didn't feel comfortable after this whole interaction some thing is not, and with a smil Jim says call me back if you change your mind.
So after saying all that there is something really wrong with my experience and the costumer service something was clearly going on.....I had to go with my gut and walk away!!!!! read more