We've enjoyed our chairlift from Access To Freedom and recently called them for periodic maintenance. The technician, Alex, was exceptionally professional. I highly recommend Access To Freedom. read more

Access To Freedom recently came out to service my parents' Stannah chair lift, which they use daily, and is a critical item for their household. When my parents stair lift suddenly failed, they tried getting in touch with Stannah in Garden Grove, who quoted them at least 2 weeks before they could come out and repair the chair lift. When my parents then got in touch with Access To Freedom, Access To Freedom was AMAZING at prioritizing the repair, and their technician Dallas showed up at 11am the next morning (instead of having to wait 2+ weeks for Stannah!). Dallas was absolutely fantastic, polite, and swift in identifying the source of the problems with their chair lift, and making the necessary repair on the spot. This swift repair made a huge difference in the daily lives of my parents, and we're all grateful for it. Thank you Dallas and Access To Freedom! read more

Amazing company and terrific staff. My wife has MS and the stairlift quit working on Sunday morning. Tony answered the emergency number at 7:15 am and was at our home in 1 1/2 hours. He worked on the chair for over an hour and got everything fixed. Anyone who needs these on a daily basis knows how critical this kind of service is. I cannot say enough about how great Tony was and how wonderful it is to have a company you can count on. I bought my lift here and I can recommend them without reservation! Thanks for the great Service. Richard W. read more

Stair lift was inoperable last night for my 92-year-old husband therefore six paramedics had to carry him up the stairs to his bed. We had another company completely go through this stair lift six weeks ago and they did a terrible job. Thank goodness for Access to Freedom as Alex came today and informed us that the batteries were not functioning up to par which the other company should have noticed. I give them a five star rating for showing up today and not charging us any extra fees for an urgent situation. From now on, they will always be our service company. read more

I want to thank Aide for her help in troubleshooting an issue with my mom's stairlift. She was very thorough and extremely patient with me. I'm not patient and I'm not the easiest person to work with but Aide made the phone calls smooth and pleasant. The issue was resolved. Access to Freedom has been very good to my mom over the years and I'm extremely grateful for that. Thank you very much for always being there for her when she needed it. Eddie read more

Our home elevator is beautiful and perfect for our families' needs. Rick is very professional and courteous and extremely responsive. I highly recommend this product and this company. read more

Access To Freedom - Home elevator - Mobility Equipment Sales & Services Near Me - San Clemente, California

I recently purchased a home in Huntington Beach. I needed access to my second floor. I had a number of elevator companies come out for estimates. Rick Mills, Access To Freedom was by far the most helpful. Everything that he promised came true. I was hospitalized for about a month, and while I was in the hospital, he installed the lift. I would recommend him and his company to anyone who needs a good reliable elevator, or lift. He is a man of his word, and he kept all his promises. I can't ask for anything more. read more

December 19, 2024 Access to Freedom, Representing Inclinator Elevator of America, installed a three-stop residential elevator system in our Corona del Mar home. We were well informed as to delivery and system cost and installation details. THERE WERE NO SURPRISES - everything went as planned. Costs were competitive and the elevator system was fabricated in the USA. We are happy with the results and recommend Access to Freedom to others. Access to Freedom is a Family run business - Kudos to Rick and Matt. You can trust them - they deliver what they promise! Richard M. read more

I purchased a starlift from this company a little over a year ago. I was told at the time of purchase the stairlift would be purchased back from me if I no longer needed it, provided it was in good working order. The stairlift is in great condition and rarely used. Unfortunately my family member passed away so was unable to use it more than a few times. I was referred to this company by someone that told me this was a honest family business. When I contacted the company they told me they would no longer be using this product and they only sold the model because the preferred product was not available. When I purchased this lift I was told this was a great lift and I opted to purchase instead of rent because I was told there was a buy back program. I was never told this product was temporary or sold only because it was available. It also took the company several times to get the lift installed, initially it was on the opposite side of the stairs. I had to take off several days to have the product installed because I was told by Kerri, they sent someone out that was not familiar with the process. Kerri spoke negatively about the employee saying she came from another company. After taking time off of work to have the lift installed Kerri told me the way it was installed initially was unsafe. See the pictures for examples, because they installed twice I had double the holes drilled into my staircase. I am very disappointed this company would sell a product they are unwilling to stand by. Please do not sell any product you are unwilling to stand behind. I purchased this product in good faith only to be told we are not buying them back or selling them. I was told by Kerri the lift company has bad customer service so they are not dealing with the company anymore. I find it ironic that the company would turn around and provide poor customer service to me. read more

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What a delight to discover this company. Among other very reliable chair lifts, they represent Stannah, a company that I had researched extensively four years ago when I had a unit installed. Access has great service and better pricing than what the manufacturer's office here in California offers. Their service team was highly professional, thorough and arrived one day after my call for a new battery. You will be happy with the fine quality of their service. . read more

A lifesaver!!! Got the Savannah stair chair lift and it's made all the difference in the world for my mother's health! Great customer service! Rick was very kind ,knowledgeable and explained the process clearly! Got quotes from other companies but felt I could trust this company and I'm glad I did! Very satisfied and would recommend to everyone! read more

Access To Freedom - Mobility Equipment Sales & Services Near Me - San Clemente, California

We remodeled our home and decided to make it "age in place" - wider doorways, etc. We decided to install a home elevator. We worked with Access to Freedom to obtain a quote and discuss the specifications needed to install it in our 2 story home. The owner and the Access to Freedom team were all great to work with - always cheerful, enthusiastic. They worked directly with our general contractor with ease. We are very happy with the elevator and the great service & product provided by Access to Freedom. read more

Access To Freedom - Home elevator - Mobility Equipment Sales & Services Near Me - San Clemente, California

Our main reason for purchasing a Stannah stairlift was to help us transport our dog up and down the stairs for walks, four times a day. He recently suffered a knee injury running up and down on his own and we wanted to prevent further accidents. In addition, we were questioning our decision to move to a Tri-level townhouse, having lived in a single-level home for many years. Getting groceries up to our second floor main living area was challenging. And frequently we would curse at the prospect of having to go back upstairs to retrieve something we forgot but only realized once we were on garage level! We contacted Access to Freedom, having read their previous Yelp reviews. They more than lived up to our expectations. Kerri was super sweet and accommodating. She kept us informed by providing details all the way through the process, as we had to wait (just a short time) for a shipment to arrive. We have had the chair for a few months and it has made life so much easier for all of us. Don't know how we lived without it! Both of our dogs love riding on the "train," as we call it and the one with the recent injury is back to his perky self. We feel great knowing we are preventing additional wear and tear on all our bodies. Thank you, Access to Freedom. read more

We are very grateful to Rick & Kerri for wonderful service. If you're looking for down-to-earth, honest & genuine service...this is the place. From beginning to end, both of them were helpful & responsive to all our questions and explained in detail what was needed. The installation was performed by Mathew & Anthony and they're work was clean and precise. I highly recommend this company! Thank you all...Craig & Jenn read more

This is our 2nd stairlift from Access to Freedom. We bought the first in 2016 for my aunt's home, and she loved it! It has a backup battery and it works even when the power goes out. This time, we bought a stairlift for my 87-year old mother, and this beautiful curving Stannah stairlift covers all three levels of her tri-level home. It runs from Mom's bedroom on the second floor down to the front hall, curves, stops at the kitchen and continues down to the family room. We chose a "racy" red Starla chair, which Mom loves for its modern look. I received other bids as well, including the other company selling Stannah in OC which will never get our business. The man who came out was dismissive and visibly bristled at my questions. He told me that our home could not accommodate a single curving stairlift, and told me we needed to buy two separate stairlifts. He said that my mother would have to get out of the first chair at the middle landing and walk to the second stairlift to continue down to the family room. I should send him a picture of what he called "impossible," because Access to Freedom got the job done, and here are the photos to prove it. Access to Freedom gave us one long, beautiful continuous Stannah stairlift spanning three levels, with three stops, and three remotes, while the other dealer quoted the same price for two separate lifts and chairs that would have made our mom stand up to walk between them. Glad we stayed with Access to Freedom. Both Kerri and the owner are fantastic. Kerri is very caring and compassionate. Even though four years had passed, she remembered my aunt, she raced to fit me into her schedule the same day even though I called midday, and she worked tirelessly throughout the production process to make sure our chair came out perfectly for Mom. With Access to Freedom, we all get a good price. Haggling is unnecessary and inapplicable in this industry. These companies are providing a personalized, custom product bringing mobility and independence to our loved ones. Their prices are fair and from my other bids, I now know that. They also carry some used equipment, chairs, and rails, and will let you know if they have something that may work for your specific stair measurements and budget. This is an honest company that goes above and beyond, and has taken good care of two of my beloved seniors. I feel quite strongly that they will take good care of yours, as well. read more

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It has been 1 year since Access to Freedom came to service our in home elevator. We had 3 other service companies come and none of them fixed the problem with the elevator stopping between floors. The elevator has worked now for a year with no problems. Highly recommend. Their service personnel were friendly and competent. read more

We installed a Stannah stairlift in January 2018 to help my wife negotiate the stairs on our 3 level split level home. The railings required a custom design and fabrication in England over the Christmas holiday, just when we needed it urgently. ATF managed to get the railings finished over the holidays and it was installed 5 days early. My wife used the chairlift several time a day until she passed away in 2018. As a follow up, I recently had spinal surgery and I am now using the lift during recovery. The lift allows me to stay in our home. I especially appreciate ATF's showroom in Irvine, where you can see the specific models and ride them. It beats reading the brochures. Thanks to the Access To Freedom team. read more

06-30-21: I called Access to Freedom based on great reviews and they delivered. Kerri helped me from the start to finish. We were scheduled for a 9:00AM install today, however, at 8:30AM Kerri called and said a part was missing and it was needed to do the install. My wife who is suffering from Alzheimer's has been sleeping downstairs on the couch for 2-weeks, so another delay of a week was not going to work. Kerri immediately got on the phone and called around and found the needed part. Michael was at the house at 10:30AM and the install was fast and perfect. My wife is in her bed sleeping comfortably tonight!!! Fantastic customer service. Stuff happens to every company, the great one's respond and get the problem solved. Thank you Kerri and Access to Freedom. Tim P Lake Forest. read more

Rick at Access To Freedom has a heart. He worked with me to get a stairlift to a friend of mine in Kansas City that had a son with brain cancer and had to be carried up to the second floor. He worked within his network to get an installer that did the job at cost in Kansas City. He gave me a stairlift he had in inventory at or below cost and we made it happen for a family in need. I read the rants by Rebecca below and can personally say Rick treated me like a person and a customer. He went above and beyond to give back to community he serves. I don't know what really happened in the Rebecca deal, but I put my money on Rick that he did everything right and she is the one with issues. read more

Great firm with old fashioned customer service, fair pricing and prompt followup. I was provided several options at low, medium and high prices with no pressure and they accommodated every request I had. I wish everyone I found on yelp had the same desire to exceed your expectations as Access to Freedom had. My unit arrived early, was promptly installed and they left my home better than they found it for cleanliness. BRAVO! read more

Access to freedom did a great job installing my mom's stair lift. They are very professional and did a great job! I highly recommend them!

We have had such an outstanding experience with Access to Freedom and all of their representatives from the very first consultation to the finished product. Rick and his son, Matthew, are really great people. They referred us to a contractor who did a wonderful job making everything look like it belonged in our house. The lift has been very handy and also helpful for transporting luggage up and down. We decided on this product and company due to their customer service. Any questions or concerns were answered immediately or someone was here to help. Highly recommend them. read more

I'm so glad I found this company and I'm even happier that I used them. Rick Mills and his staff are kind, courteous and professional from reception, installation up to the CEO. They go out of their way to make sure you are happy with the work or products you purchase from them, whether they are new or used. At first I was considering a ramp until I started pricing them out, and by pure accident I stumbled upon Access To Freedom doing a Google search on portable ramps and lifts. I contacted them immediately, but they didn't have any used ones in stock at that time (I had a remodel budget and a new one just wouldn't keep me under budget). About 2 weeks later I found one in the park I'm in, through a private party so I contacted Rick to ask if he could assess its condition and fair market value. I'm so glad I did as I didn't end up purchasing from the private party due to the age and condition of the unit, and luckily for me they had just gotten a trade-in and made me a great deal on it. I am more than pleased with my choice and I highly recommend them to anyone looking for either stair or porch lifts. You won't be sorry....unless you don't choose them. Thanks Access!! you can go to www.socalstairlifts.com, tell Rick that Jo sent you! read more

Access to Freedom is the best and I am sooo happy I found them! I've been looking for a stairlift for Mom, and this company is top notch. I love the fact that they have a showroom so you can actually test out the chairs on the lift. Both Keri and Rick were great and and answered all my questions. (And I had a lot). After I went to their showroom, they came to our house to give us an estimate. There were a couple of other quotes that I got, but Access to Freedom was the best. I read lots of articles about choosing a stairlift, what brands were recommended and potential problems that could happen. All the information that I compiled said that Stannah was one of the most respected names in the industry, so I was elated when I found out this was the brand that Access to Freedom installed. Dealing with them was a pleasure, there was no hard sell or pressure to sign a contract right away. Once we decided to go with them, they gave us an estimated time of 3 - 4 weeks for installation. The unit arrived early and they were able to install it before Thanksgiving! I also appreciate the fact that the owner called to make sure that we were happy with everything once it was installed. And the best part about them is the customer service AFTER the installation! Unlike most places that don't know you once you purchase an item, Access to Freedom is available day, nights and weekends to help. When we needed help with the lift on Saturday, I called Rick on his cell and he answered! He walked me through a quick fix and promised to send someone out on Monday. Choosing to install a stair lift in our house was a good decision. Buying and having it installed by Access to Freedom was the BEST decision! Keri and Rick, keep up the good work! read more

Their Stannah stair lifts are high quality. Access to Freedom offers both new and used stair lifts. Annual service charges to maintain the stair lift are very reasonable. We are very pleased with their customer service and technical competence. read more

I got a curved stairlift and my expectations were not only met but exceeded. I love everything about it from making my life better, being able to stay in my current home, and the appearance is great!! Rick was very nice and professional as were the installers. I'm very happy with both the process and the finished product. read more

I cannot say enough good things and thank Rick and Kerri enough for everything they have done to get my elevator ordered, delivered and installed. It has been a real blessing during a very difficult time for my wife and me. I knew from the moment I first met Kerri that she cared so much about us and wanted to make sure everything went right. Her personality and commitment to her clients is what won me over right from the get go because I knew that she would be our very best advocate whenever we ran into the unexpected. She just cares and that's 90% of the battle. I ultimately met Rick and Matthew later on and they shares the same great qualities as Kerri. Their team stayed on top of ordering the elevator from Ireland, shipping it overseas, getting it through customs, getting it delivered and installed. They also spearheaded the city building permitting process and the contractor. My wife and I cannot thank them enough. If you are looking for a team that will do everything they can to help you, they are it. read more

Posting this review on my fathers behalf- My family and I are disappointed with Access to Freedom and their customer service. We dealt with Kerri. When we asked her to come to our home to see and measure the stairway so we could get a quote, she sounded hesitant and said that the price was very high. When she made it to our house, she took the measurements and gave us a quote of $11,400. The first time we tried to make an appointment with her to see the equipment at their office, she said she had to end the call to pick up another call and that she would call right back. She didn't call back. We had to call again. We did make it out to their office in Irvine twice. The first time was to see and try the equipment. The 2nd time we went to negotiate the final price. We made an offer and Kerri said she'd call us that day. Once again, she didn't call. When we called her back a few days later to hopefully close the deal she came back with a price of $12,700. She said she had made a mistake and was off by $1000 (which was really $1300). I told her to forget it and she said "that's what I expected". It's a wonder how they remain in business. They made us feel as if they were doing us a favor and they did not actually want our business. Read their reviews. Notice how alot of them sound like a sales pitch and praise the Stannah brand and the warranty. Sounds pretty fishy if you ask me. Response to Rick: Rick it would have probably been better to deal directly with you than with Kerri. They told us you would be at the office when we made appointments to show up. I just want to clarify that the quote of $11,400.00 i mentioned in the review was for the new updated chair that we wanted (Not the refurbished). This is the price we were at on our second visit. We got it in writing from Kerri. The price mix up was not on our part. read more

I purchased a Stiltz elevator/lift through Access to Freedom several months ago and I love it. I researched a lot on line and visited their show room several times where I was actually able to ride in one. Rick, the owner, was so patient answering my many questions over about a one year period while I tried to decide whether to buy one. Every suggestion and advice he provided was extremely helpful and accurate. Most companies require you to get your own contractor to do the ceiling opening, and that was a huge problem for me. I finally gave up trying to do that. But,,Access to Freedom has their own contractor you can hire, if you wish,making the process a breeze. One other company never returned my phone call or emails for an in home visit. Rick, however,answered all my emails so promptly, came up TWICE to LA County from Irvine to help me assess whether it would work in my home and where would be the best place to locate it. The whole purchase, contractor's work and installation went flawlessly. It is a family owned and run business with terrific customer service. I have done a lot of work in my home and I have to say this purchase and installation was no stress, no mess. I cannot say enough positive things about them and would not hesitate to recommend them to anyone and use them again, read more

I highly recommend Access to Freedom for your household needs. We love our two-story home, but the stairs were becoming an 'issue'....we decided on getting a stair-lift. Access to Freedom, by far, has the best price, best service and best warranty around, and trust me I did my 'homework' and I know this to be true. The stair-lift was delivered as promised and the installation went off without a hitch with NO mess or fuss, which I appreciate. Thankfully we can now remain in our home without worrying about any 'mishaps' going up and down the stairs...it's a lot cheaper installing a stair-lift than moving...it is a great solution to the dilemma of having a two story home as one ages. I recommend Rick and his crew without hesitation and there is no 'strong-arming' with them either...NO pressure you get from other companies wanting you to purchase 'on the spot'. Thank you Rick and staff for your hard work and efforts. Al & Pat Castro, Glendora, CA. read more

These guys were totally professional and I nothing but good things to say about the owner Rick. It's a family run business and I would recommend them to anybody in a market for a stair lift. read more

The Stiltz home lift allowed me to purchase a 2 level home, as single level homes are hard to find in my area. Rick was great through the entire process and I love my Stiltz. If only it came in red, it would be perfect as a phone booth! I purchased the Duo Thru-car as it is just large enough for my walker. We installed it in a coat closet (minor enlargement needed) and planned to enclose it upstairs, but not sure I'll need to do that as it is working quite well as is. I'm very happy with my purchase and extremely happy with Access to Freedom and the Mills family. read more

I highly recommend Access to Freedom. The competence, kindness, and professionalism of the owner (Rick Mills) took the worry out of buying a ramp for my mother. I needed to buy a small ramp to get my mom's wheelchair from the house down a step into the garage. I called several medical supply stores, and they said they had ramps, but they didn't provide me with any information about what kind of ramp I should buy. I called Access to Freedom because it came up in the online search. Right from the first phone call, Rick Mills started teaching me about the different kind of ramps and what would work best. I went to his store, and he continued to educate me about different types of ramps. Rick wanted to make sure I was completely happy with the suitcase ramp I bought. He even offered to hold the check until I confirmed with him that my purchase was just right. This level of customer service is rare in today's world. read more

First class service from the very first phone call to the installation of the lift. My mother just moved in with my husband and I into our 2 story condo. The stair lift was a necessity. It gives her freedom and she loves it. I am happy with the level of customer service and the price. Their quote was significantly less expensive than the first company I called. I simply can't imagine a better experience. read more

My husband and I were finding it difficult to climb the stairs in the home we love. Access to Freedom made it possible for us to continue to live where we wanted even though we had an unusual staircase and numerous challenges because of my husbands size! After looking at several companies Rick the owner came up with an great solution to all our issues. Access to Freedom was professional in all aspects from start to finish. Rick also came up with a design idea that saved us money in comparison to several other top of the line companies that I had compared. Professional, kind, creative and fair pricing! Could not have asked for anything more. read more

Had a chair lift put in for my wife back in March 2019. They installed it on the day promised and were very professional as well as cleaned up after the installation. The lift that curves up to the second floor as worked flawlessly. We have not had to call for service or help since they installed the chair lift. I highly recommend them for their professionalism friendliness and willing to answer all questions. The president of the company also sent a letter giving me how to contact him if any problem should arise. read more

Gave Rick Mills at Access to Freedom a call after researching several other stair chair companies . Access to Freedom is a family owned company that provides on time and professional service utilizing only the very best stair chair, lift and ramp systems. It was a pleasure doing business with Rick and can highly recommend his company to anyone in need of this type of equipment. read more

They were professional and pleasant to deal with. Always kept appointments, and set up was quick. I would recommend this company to anyone needing a stair lift. The stair lift is wonderful! My husband had fallen down the stairs several times and we were not in a position to move. This may have saved his life. It is a boon for me, too! I use it to send heavy items downstairs now that neither of us can reliably tote boxes like we used to. read more

I purchased a stairlift long distance as I was in urgent need to have one installed in my mother's home to get access to her upstairs following her stay in the hospital. I did extensive research on-line and talked to Rick Mills several times on the phone. We agreed to meet the next afternoon upon arriving from out of state. Upon landing I talked to Rick and confirmed our appointment. I met Rick at my mother's home and he reviewed with me the installation and the features of the Stannah stairlift. The lift was installed the next morning and it worked great. Rick was great to work with and I would recommend Access to Freedom highly as they lived up to my expectations! Terry J.-Tulsa, OK. read more

With my wife's progressing mobility issues related to her MS, we finally had to address the problem of her dealing with the stairs in our house. After some research and reading good reviews, I contacted Access to Freedom in Irvine. Rick, the owner, was extremely helpful throughout the whole process. The Stannah product he represents is a well-designed, solidly-built system. And the installation was totally professional and virtually instant. Even though we didn't have an outlet close to either end of the lift, the power line was routed with trim channels that make it essentially invisible. Having had the stairlift for only a few weeks, I can say that it has made a huge, positive difference in my wife's day-to-day challenges. These days, product quality is expected, but service makes the difference. Access to Freedom is an example of how all companies should be run. read more