When i stored my products with storagemart it got broken into. Someone had picked my lock and…read morestolen all my items inside. Immediately i reported the crime, i waited for the police for 3 hours than they called me and said let's have an officer come another day because they were busy...wtf. So i turned towards the manager for help to further investigate the surveillance and hectic i will sit and watch the videos with them. They said, "NO!" and i also knew they weren't going to do anything after i left... FML i lost over $30k worth of photography equipments and Storagemart and Police did not give a fk. I knew i wasn't getting back the items i worked 3 years to purchase. Storagemart had mandatory insurance all customers must purchase. As much as i didn't care about $1400 i was supposed to receive from insurance because it was such a small return to what i had lost, it was at least something to help me start from scratch. Eventually after talking to the insurance for few days they finally got back to me for how much i will get getting. They said, "Hey you will receive $0 because there were no forced break in or no damages." You can tell the person is used to saying that because she had no emotions and was straight blunt about it.... This was hard for me to write down and remember not just because i was robbed but the police who we should be able to depend on in this situation and the storage company who was in charge, both weren't willing to help at all or even willing to let me help them either. That's how i knew my products were gone and there was nothing i could do but this write this and move on.

fits perfectly on what i needed at the right price. i recommend storage mart for the friendly and…read moreknowledgable staff . they guide you every step of the way and tell you then and there any hidden fees if you miss your payments.

This Public Storage is Easy to access, good service, affordable rates compared to others in the…read morecity.

Over the years I have rented self storage at different companies…read more Found that Public Storage is far more affordable than any other company. So I become a loyal "brand" customer...and rented at different locations in Toronto and Florida. I happened to come across 28 Estate Drive in Scarborough. I found their customer service superior! They treat this business as their baby and they do not only work there to get their pay check! They go above and beyond to help and very accomodating to fill their customers needs! I'm returning for second time this year to rent a unit from this location. Thank you to all, Yvrose, Udeni and Trevin! You got a customer for life!

I have had a locker here for many years. Live in a condo and there is never enough storage space…read more Love the hours-open so many hours. always clean and very well kept. I have tried other places, but in my opinion this is the best. The only concern I have is the washroom. I wish it could be kept cleaner, but realize they can't go in and clean it after each person uses it. I would recommend this storage locker for sure.

A nightmare of an experience. The worst customer service and support money can buy. Overpriced,…read moreunorganized, unresponsive and unsafe. Moved in for a year to see prices increase, basic needs not met around the facility, and staff who don't care. Moved out to save money and gain peace of mind. Terrible.

Charith, the property manager was impeccable. He made sure to listen to my needs and showcased the…read moreideal options. Easiest process ever. Thanks again for your help and advice.

Telephone call with Charith set me up for a visit and Susie closed the deal on a rainy Sunday…read more Well maintained building and lots of options for movers and storers.

I really haven't had any issues with Access Storage and I'm leaving a review today after another…read moregreat interaction with their customer service. Notably Austin and Natasha have been FANTASTIC. I spoke to Natasha today and she was helpful, immediately understanding and quick. I recommend them to take care of all your items any time. Thank you for all you do!

Very happy with the prices also the folks running the place are friendly and professional !read more

Was my first time there so i wanted to find some information and take a look at the facilities. My…read moreexperience went downhill as i was greeted by the larger asian guy with glasses at the front. I asked a few simple questions and was talked to like an idiot (you know who i am and you know i didn't say anything to provoke you.) . Like i should have researched and knew everything before hand. Was very condescending and rude. Went to the Alden location and was treated very well. I was given all the information and shown the whole facility with a smile. they got my business right away :). Keep up the bad customer service ! You wont get any business. Ill be sharing this with everyone i know. You are obviously new to customer service ! edited post. happy now yelp? this post WILL stay up for everyone to see

The movers are courteous but they do stretch the time as what another reviewer commented. I just…read moresimply asked what the start time was as my stuff was in their storage ( for move back to my condo unit). Its been 2 days and they couldn't provide me a basic information that they used to calculate how much time they charged me. I will caution to use them.

RATINGS TOO GOOD TO BE TRUE Lota of fake 5 star reviews. Six…read moreMoving add tine to in crease changes then ignore you when you attempt to sort out the issue. Never again.

Absolutely horrible. Never, ever store your items here…read more On July 29/2025 I incurred over $100 in fees from a truck rental due to the false advertising Access Storage has about 24/7 Access. They fail to advertise that this location is an exception to that rule, and you'd have to look into their specific website apparently to find that out. I also had no notice, despite detailed monthly billing statements, informing me when the promo I signed up on was ending and the sudden doubled bill came as a shock. Please note that if you are even a little late on your bill, they will harass you with emails, texts and constant calls, so it is very reasonable to expect that at least a note of increase would be added to the last promotional bill. I submitted a Better Business Bureau complaint in the summer of 2025 after the Manager at this location, Rinkje, refused to do anything in line with any sort of customer service. Now, in February 2026 (6 months later) I finally got in touch with the Senior Manager, Michael Hu, who proceeded to cut me off, yell at me, and tell me there is absolutely no repair they are willing to make for the fees I incurred due to their advertising while blaming me, the consumer, for their mistakes as a company. I have a recording that I will be submitting to news organizations of Michael Hu, a grown man, raising his voice and cutting off a young woman who wanted her concerns addressed after 6 months of no resolution or response. BBB themselves told me they had a hard time getting in touch with this business, but according to Michael Hu, he "tried to contact me right away". They continue to refuse any sort of resolution.

I feel neverus at the begging to have to make order in Stouffville ON becausef my location is BC…read more different state. I try and do it. all related extro jobs I faced like accepting delivery, locker's key etc. are solved by manager Ms, Josephite by phone conversation and email communication. She arranged acceptance delivery for free, and mailed key to my location in Vancouver accordingly. I feel safe about it.no worry to make space to store in a different ON state. and fulfill my first navigation with them. Nothing bad, Nothing worry. This time, I also need available service, and know well about their improvement by instant online-chat to answer all my questions. and a pleasure thing to do is earn $ 25 credit in my account by writing such review from my deep heart. Because I will satisfy my own customer overseas for my service in Canada, a different country. Good, Better goes towards in half a year! Thanks.