Couldn't be happier with this job -- every aspect was handled at the highest level. The install…read moreitself was technical and efficient, and the end result is clean: hardware, touch screen, and mobile app all work exactly as they should. Communication throughout was excellent -- nothing was left unclear. Really enjoyed working with Yud and his team. On top of that, they also helped me out with computer networking -- came through in a pinch and saved the day. Honest, efficient, and security done right. They even took the time to train me on everything afterward.

Stay away from these people. They are NOT open 24/7 and are super hard to contact. The monitoring…read moreservice is based in Virginia and I have doubts whether they are actually monitoring.

I went in to get some car keys copied and they were very professional and efficient. I was in and…read moreout of there in 5 minutes. The cost to copy the double sided key was $7.50 each. They do advise that if you are copying a car key, you bring the car in so they can guarantee it works.

Gerardo did an excellent job at the Santee location. I had just bought a used car from a dealership…read moreand it only came with 1 remote key. I had bought 2 new ones on my own online and brought them into them. They programmed both the remotes and cut the attached keysThey were very inexpensive and lightning fast. The dealership would have charged me at least 3x as much. I was in and out in under 10 minutes. He even let me know that there was 2 previous keys that had been made & registered to my vehicle so he said he could deactivate them. That was a relief since I only got 1 when I purchased the vehicle, that was nice of him to go the extra mile and let me know and that he was able to do that. He let me know that since my original key is pretty worn down I should use that one as a spare and use the 2 new one mainly. Excellent customer service. Way to go Gerardo!

Very professional, on time, friendly and does good work at a reasonable rate. I would do business…read morewith him again.

A-Plus installed a 6 camera system at my house. They made great recommendations based on my home…read morelayout. Installation was first rate, with cables run through the attic manually. Afterwards, A-Plus made sure to set up my system properly with the hard drive and options and tested. I appreciate them making the camera install look completely professional.

Flawless install. I would hire them again in a heartbeat!! Thanks for keeping us safe.read more

Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

Wired SD provided an extremely efficient and professional service. We needed a Samsung Frame…read moremounted and they provided a competitive quote with clarity on what's included. Relative to other providers their communication was on point and did not need undue back and forth conversations or asks for me to call them etc. Scheduling was automated and the process was a breeze. Day of installation there were delays on their previous appointment and they called ahead and worked with me to reschedule. The installation was done perfectly. Kudos to Pablo and team.

I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.

Reliable and responsive. 100% recommend. Fair prices. Fixed several tech issues around the house.read more

Very happy with the security camera setup. Super professional, clean work, and took the time to…read moreexplain everything. I'd definitely recommend them to anyone.

Several years ago, our HOA had Martin and his team fix our existing multi-camera installation for…read morethe pool area (that another company had installed poorly) as well as adding new cameras and recording equipment. They did an excellent job! Fast forward several years, with several new HOA board members, we realized no one remained on the board who knew how to remotely access/monitor the cameras. A quick call to Martin and he was able to talk us through getting remote access set up at no charge. That kind of service YEARS after the sale/install is amazing. I HIGHLY recommend Elite Security & Surveillance and will definitely use them for any and all future security camera needs.

Truly impressive outfit. I asked for a certain functionality that I needed to address a problem at…read moreour business. Justin Ghosh not only provided me the service that I needed (where many of the larger/national companies could not), but he did so knowledgeably and immediately. He knows the service offerings of Elite Security inside out, and even pleasantly surprised us with an incredibly reasonable price to accommodate us. When we asked for a sample (report) of the service, Justin produced a tailor-made report, and had it in my inbox within five minutes! Their prices are reasonable, their service impeccable. Would I recommend them to others who need top-notch security services, unparalleled customer service? I think I just did.