They quoted my hubby and I an hour wait time, going on three hours waiting in waiting room . The receptionist spoke to every single person in the lobby but my hubby and I to give us updates. My husband had to walk up and ask, they said it's going to take another hour! Went from one hour to four hours and no one was kind enough to inform us like other patients. Never coming to this place again, hearing the constant laughing from staff doesn't make the situations any better... The vet was kind but the unkind behavior from other staff turned us off, we deserve to be treated like every paying guest read more

I'm very thankful for ACCESS Pasadena being a kind and reliable emergency veterinary clinic. Most emergency vets I've been to are always understaffed and seem so rushed, therefore we leave feeling our pets didnt get the best of care. At ACCESS we were seen almost right away for vitals and then the doctor spoke to me after. The staff is very kind and thorough with examinations and diagnosis. read more

The staff are friendly, patient and knowledgeable. I was there for an hour or two. The doctor and I talked about my dog's condition and he says it's too late for fix this elbow because of his age. I agree with the doctor since one of the vets we've been going told me that they can fix the leg if my dog is 3-month-old. read more

The BEST emergency vet! I wish Dr Haddad could be Little Kitty's permanent vet! Our cat is 22 and usually spry and happy. She keeps having UTI issues. Access service is very upfront about the costs and try to save you costs when possible. Super friendly staff and great amenities to keep us comfortable while we were dealing with not so comfortable kitty issues. We were out of town the second time Little Kitty had to go to Access and our awesome cat sitter took her in and had great service and we were kept informed the whole time! We'll never go anywhere else for emergency service! read more

My Yorkie Poo, Princess, sadly died in my arms a week ago peacefully in our home. She had stopped eating and drinking the day before and was throwing up and had the runs. I made an appt. for our regular vet for a drop-off appt. the following morning, but she unfortunately didn't make it. She would have turned 17 years old in a few weeks and she has been by my side ever since I got her when she was just 3 months old. Needless to say, I was devastated. My husband called the first 911 vet he could find as soon as Princess' breathing became really shallow and labored. I just knew we only had a few minutes left with her at that point. The lady said to bring her in and they could check her out and give us after car options. She definitely stopped breathing in my arms at home. When we arrived here about 30 min. later, they took her back immediately to get her checked out. Someone came rushing out and said she still had a tiny pulse and asked if we wanted to resuscitate. We said no because she clearly had already crossed the bridge in our eyes. They placed us in what I'll call a goodbye room. There were sweet poems on the wall, snacks, tissues, and oxygen tank for pets, and was a much less doctory vibe sort of room than a regular exam room. There's a buzzer on the inside so they will respect your privacy while you say your goodbyes, then you just buzz them to come in when you're ready. First, the vet came in and explained they'd done a quick ultrasound and didn't find any masses and asked about her symptoms. Based on the day before and the fact that she had "old" kidneys for a few years, it was likely kidney failure that took her the vet said. After we signed some paperwork for after care (cremation with ashes and a paw print plaque - $300 for a dog her size of 6-7 lbs, which was around the amount I expected), they brought her back to us. We then got to hold her and say our final goodbyes before they took her back. Everyone was so kind and tender during our experience here. I'm almost 36 so Princess has truly been my only constant my entire adult life. It still doesn't feel real that she's gone. I'm just glad my husband happened to call the right place that could handle the situation with compassion and dignity. Thank you for taking care of our Prinny. May she RIP. read more

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I know this is a few years later but I just looked over my 5 star review. I still feel the same as my original review as far as the actual in person visit. However, communication via phone and email after my in person visit was not 5 star at all. It was very hard to get in touch with the doctor's assistant and almost impossible to get responses from the doctor herself. In person visit was excellent, but post office visit email and phone connection...not very good at all. read more

Our dog unexpectedly passed away and the after care we received from ACCESS was amazing. They were so patient with us and allowed us ample time to say our goodbyes. They had a room set up with trimmers to save your pets hair, an ink pad along with paper to save a stamp of their paw print, along with herseys kisses, snacks for pets and owners, and pouches to put your items in. These small but impactful items and their caring team helped us make the best of a very unfortunate situation. read more

The staff (all) at Access ER Pasadena are amazing and very compassionate. They saved our Baby Girl Lucie. I am very thankful for Dr. Naiman and Jocie and the rest of the Dr's and assistants who attended to Lucie. They always provided the best of care while being very compassionate. I have nothing but good things to say about the service they provided. Lucie felt the love they gave her. read more

ACCESS Pasadena - Lucie - Emergency Pet Hospital Near Me - Pasadena, California

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My senior pup with cardiac issues was having diarrhea, felt very warm despite AC running and sitting in front of a large fan and increased work of breathing (~40 breaths per minute and his cardiologist wants us to be in the 30s). He also injured his right front extremity that following afternoon, so we've been carrying him out approximately every 2 hours for potty breaks/diarrhea when he cues us. That evening, he couldn't support himself, and flopped over when we brought him out. I panicked and scooped him off to Access. We had a wonderful experience the last time and appreciate Dr. Cole and the staff, who care for him. I called during my drive and the team member said it's about a 6-8 hour wait. I mentioned Milo is working hard to breathe, and he responded appropriately by sharing they will assess and triage him. We were there about 3 hours, which is pretty fair. Consultation fee is $195, which is reasonable for emergency care. We got checked in and shortly a team member, who came out to take the history of present illness, and showed care in the way she carried Milo back for vital signs (Thank you!). I was brought into a room and Destiny, the Vet Assistant introduced herself and collected more in-depth information about Milo's concerns (1. dehydration related to diarrhea and decreased oral intake, 2. inability to bear weight on right front extremity and 3. increased work of breathing potentially related to pain and 4. fever), history and medication reconciliation. She got the picture. Not sure what happened between then and when the Vet introduced herself (I don't remember her name), but the Vet was under the impression Milo was only in for right front leg pain and had no idea about the concern for dehydration, increased respiratory effort and fever, which was concerning. She excused herself and came back after with a game plan: 1. x-ray of entire right front extremity to identify potential fracture. I was not convinced as he has not yelped or cried. She is correct in saying it could be a hairline fracture and they can still potentially walk/bear weight. They xray was around $500 (if i remember correctly). If it's soft tissue injury, inflammation or subtle bone injury, it won't show up on the x-ray. To me, I'd rather observe for 24 hours and then do diagnostic studies if it doesn't improve or worsens. My vet was able to identify it was the right elbow (she also recommended xray), just by assessing, which was great! 2. labs, which make sense for hydration status/electrolyte imbalance, kidney/liver function. It was about $300, and I have an appointment with Milo's primary the next AM at Modern Animal (where it is slightly cheaper). 3. Gabapentin (oral pain med), which I agreed & went home with. I think $35? fairly priced. I like how they mark with a red line on the syringe so it takes out the guesswork for those who are unsure how to draw up meds or if it's a small syringe and it's difficult to read the markings. 4. Proviable (doggy probiotics-paste & capsule), which we went home with. I was baffled by the markup. On Chewy and walmart, it's about $30 (including tax). They charge me $78. I understand it's a business and by all means, mark it up, but that is quite significant. I would have been fine with $60-$65. 5. I appreciated the Vet offering to review his previous echocardiogram vs having me do another one for hundreds of dollars. I don't know if she reviewed it because it didn't come up in conversation but at least it was considered. 6. I asked for a subcutaneous bolus as Milo barely ate or drank that day. She advised against it due to his cardiac issues, which is understandable and I appreciate her knowledge. His gums were pink but mucous membrane and nose were dry. I don't know what his blood pressure or heart rate is. She suggested a lower amount of fluids to prevent overworking his heart. I agreed & he is on 2 diuretics, so I figured he'll excrete the excess fluid. Checkout was quick and efficient. I received an e-mail shortly. They thoroughly reviewed the meds with me while they were bringing Milo out, which I appreciate. It was around 2 AM, and I just want to go home given I have work in the AM. They brought him out in a blanket and handed him over to me. It would have been nice for a staff member to walk me to my car or open the door for me, as I carried him, meds and my bag with me. It's the little things. I went back to ask how much fluids was given and his set of vital signs, so I could inform his primary vet. Rudi was sweet and helpful. She got me a blanket when I mentioned it was cold, provided quotes for xray and labs, and asked if they could offer a healthcare team member discount (They do not). She got me a printout of the summary of care and vital signs. Unfortunately, the vital signs were cut off, so I could only see the systolic pressure. It was late, and I figured the documents would be transferred to my primary, so I gave up and went home. The facility is clean. read more

Been trying to call since a few days ago on what surgeon says about my pet and was put on hold for 32 minutes and then told doctor is not available. Tried again following day and was told they will call me back. Never got a call back. Tried calling back again today and still put on hold. Once a human picked up the phone, he hung up on me when I'm speaking mid sentence. I called back again and was put on hold again. Let's see how long is the wait this time before someone hangs up on me and a doctor doesn't call me back. read more

They helped diagnosed my dying dog. Nurses and doctors were all very nice and professional Expensive but what can you do read more

Thank you to the wonderful staff at this compassionate place. My husband and I were shocked yesterday morning when our beloved pug passed away unexpectedly at home. We called Access and the very kind lady who answered the phone walked us through what to do next (we were beside ourselves and couldn't think, so she really helped). When we arrived at Access, they let us in and showed us to a lovely room that was especially made for grieving pet parents. They then lovingly cleaned up our sweetheart and brought him back to us so we could spend time with him and say our final good-byes. They treated us and our son so beautifully and with such kindness, and treated our doggy with such respect, that we'll never forget it. Thank you to all the staff at Access for making our horrible day a bit easier. It helped. read more

ACCESS Pasadena - Apollo the Pug - Emergency Pet Hospital Near Me - Pasadena, California

Polite and courteous staff. Clinic was extremely busy. But the front desk was very kind and helpful. Can't thank the staff enough for saving my dog from possibly ODing. Thank you!! read more

Do not come here, dr wont explain anything to u. Give u a list of medi for ur dog $2500. When they can simply do xray and then plan a solution. Feels like, they just want ur money and go home afterwards. Dog will be fine. read more

Our dog came in as an emergency. Front staff and the doctor's assistant, Diana were wonderful and attended to us right away. Dr. Liles was very kind and straight forward with the treatment he needed. My issue lies with the female technician (long brown hair with nose piercings, Alexis/ Alexus??) that was taking care of him. She was very rude and seemed uncaring. She was rushing in giving us an update and when going in person to see him, she dismissed us and stated she had other patients to take care of. We were barely there for 30 minutes before she kicked us out saying she had treatment to do on him. I asked if I could leave his favorite toy with him and she looked annoyed and flat out said no. He sleeps with this specific toy every night. Everyone else was wonderful and we appreciated their kindness. Just disappointed by the one tech taking care of our baby. read more

10:35pm on a Tuesday night and no 24 hour emergency care in the Antelope Valley. Yes, we made the 1.5 hour drive in the middle of the night because our husky mix had an allergic reaction and began to swell up like hitch. I must've called at least 9 vets in the greater Antelope Valley none of which could offer emergency medical care. This place absolutely understood me through my hysteria and calmly gave me directions to follow to save my puppy (who was not dying). I love that they text you a link to start filling out information before you get there. As soon as we arrived around midnight they immediately scooped up my puppy and treated her and got the swelling down. They came in and explained the diagnosis and provided some after care instructions. I don't care how far this place is or was, I feel confident they provided us with the absolute best care that night. Thank you to all the staff! read more

I would avoid this hospital if possible. I had a pretty bad experience. With the exception of a few staff members that were very kind it was not a smooth experience. The billing is a big scam, the invoices note that I was double charged for everything. The doctor was decent but did not offer much recommendation or insight as far as options for my pets condition. I feel like this hospital will charge thru the roof for every little thing even if the services are unnecessary to make a profit. I'm sure this is more of a management issue and not the actual staff but it was just a very disappointing visit. I felt like staff was constantly talking in circles to me in regards to billing and treatment options. Aside from what I mentioned above, the facility is very clean. They offer complimentary water, coffee, and light snacks to grab. There's also a vending machine to purchase a salty or sweet snack from. I would not come back here again unless it's an extreme emergency and nothing else is open. I opted to go to a clinic after this poor experience. The clinic was well over 50% less in cost AND I was given very clear directions for how to care for my pet. They also were able to see what was wrong with my pet very quick. read more

ACCESS Pasadena - Exam room - Emergency Pet Hospital Near Me - Pasadena, California

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Caring excellent cardiologist. And lovely interior of facility w easy parking! Responsive team:)) read more

My only experience was through the phone. Around 5-6pm, I called to inquiry about walk-in availability. The call only lasted about a minute. Unfortunately, they were at full capacity without availability. However, they were willing to take in patients just for euthanasia. I was told similarly, "you can bring your pet to be euthanized." What kind of heartless facility immediately offers euthanasia without accessing the situation??? Why would anyone want to come in for care to only be rejected and offered euthanasia for their precious pet? Maybe the veterinary staff is great and this is the tactless opinion of a sole individual - I will never know. However, this leaves a horrible impression especially to someone greatly worried about their pet's life. read more

NEVER GO TO THIS CLINIC! They nearly killed my cat with a completely wrong diagnosis. On July we brought our cat here for a heart ultrasound and blood work due to a possible anemia. He was kept for 8 hours, after which the clinic diagnosed him with FeLV (feline leukemia virus). The doctor then strongly recommended euthanasia on the same day, saying he had no chance of survival and likely would not live until the next morning. This was shocking, because at that moment our cat did not look like he was at death's door at all -- he was active and alert. When asked directly if he was in pain, the doctor said no, but still insisted on euthanasia. We refused, took him home, and consulted another veterinarian who provided supportive care. Our cat improved quickly. Two weeks later, repeat tests with another vet showed that his FeLV test was negative, and a third independent laboratory confirmed the same result. I cannot overstate how serious this mistake could have been. If we had followed the initial recommendation, our cat would not be alive today. Today he is healthy, happy, and enjoying life. This clinic not only charges extremely high prices, but also makes devastating mistakes and rushes to suggest euthanasia when it is absolutely unnecessary. Please be very cautious, and always double-check any diagnosis they give you -- it might save your pet's life. read more

I brought my dog in for a surgical consultation at 2 PM. The surgeon was thorough and professional, and we agreed to proceed with pre-operative x-rays and bloodwork that same day. I was told my pet would be ready for pickup by 5 PM. At 2:35 PM, we left trusting that timeline. By 6:15 PM, with no updates, I approached the front desk. Gabby, the receptionist, said she'd check with the technician. Twenty minutes later, I was told the pre-op hadn't even started because the surgeon had been pulled into an emergency. I understand emergencies happen--but no one had the courtesy to inform me. I had to chase down basic information about my pet's status. When I reminded them that I had been told my pet would be finished by 5 PM, they blatantly lied and claimed they had told me to call in at 5 PM for an update. That was completely untrue. I was given a clear pickup time, not a vague instruction to check in. This kind of dishonesty only added to the frustration and made me feel like my time--and my pet's well-being--were being disregarded. When I asked if sedation had already been administered, Gabby assured me it had. Minutes later, I asked her to confirm again. This time, she returned with the surgeon, who clarified that no sedation had been given. This was four hours after the promised start time. I expressed my disappointment--not with the surgeon, who was respectful and communicative--but with the lack of transparency from the staff. I asked to cancel the pre-op and take my pet home. The technician, Josie, returned my dog with a cone around her head, explaining my pet had tried to bite her. I respected that precaution and politely asked Josie to help remove the cone now that my dog was calm in my arms. Josie refused, rolled her eyes, and treated me with blatant disrespect. She had never met me before and had no reason to behave so rudely. What's truly fascinating is how places like this are so thorough, sweet, and incredibly efficient when it comes to presenting a detailed invoice and collecting payment before any work is done. Yet when it comes to the basic human decency of keeping us updated, showing empathy, or simply being understanding when we ask to have our pet returned, we're met with hostile, dismissive behavior. That contrast is deeply troubling. I chose this hospital knowing it was more expensive than other options, believing the higher cost would be justified by a better experience and more attentive care. Clearly, I was wrong. The lack of communication, the misinformation, and the disrespectful treatment made this one of the most upsetting experiences I've ever had with a veterinary facility. I paid the full pre-op fee upfront, trusted their timeline, and simply wanted updates on my pet's care. Instead, I was met with indifference and hostility. As someone who works in a hospital myself, I know how critical communication and compassion are--especially when dealing with families and their loved ones. Josie's behavior was appalling and unprofessional, and it's because of her that I will never return to this facility. Our pets deserve better. Families deserve better. I sincerely hope this hospital reevaluates its staff training and communication protocols. This experience was deeply upsetting and unacceptable. read more

I went to ACCESS for the veterinary neurologist for my dog who has hip dysplasia, spondylosis, arthritis, and some bone growth in his spine. Dr. Taura was very informative and knowledgeable. She saw a bone growth on the x-rays that another vet had not seen, and she explained what the possible explanations were. She offered various options for further diagnostics, which would then provide more information about what could possibly be done. She did not try to sell me diagnostics or procedures, but did tell me what they would cost if I wanted to do them. I would recommend her to other dog owners. The vet techs were also helpful and friendly, and the facility is clean and new. read more

Dr Ross was our new cardiologist for my shorkie. He was very knowledgeable in eeyores condition. He was thorough and even gave us a drawing to fully understand my dog's condition. And whenever we had questions, he was very kind to us in order to better understand whatever we needed clarification. Even tho, Eeyore was diagnosed with DMVD, we know that he will be strong with the medication that was prescribed. Definitely recommend Dr Ross if your fur friend needs to see a cardiologist. read more

I was referred here due to some elevated liver numbers for my pup. It ended up being an inflammation of the gallbladder and it was removed. I can't say it was not expensive but I was willing to figure it out for my dog. The surgeon and vets were calling me when they said they would and gave me the updates. I'll be honest the first call I had no idea what he said because I was already up and arms about my pup being sick since Thanskgiving. My mom was later able to explain it to me. They did every precaution as my pup also had von willenbrand and I did ask a family member if what they mentioned was accurate as she knows a number of vets. They were in agreement with what was proposed to me which gave me reassurance. Everyone has been super helpful and I was able to visit my pup the following day after the surgery. My pup was in good spirits and definitely looked a lot better than when I took him just 2 days before. I really appreciate this vet team and the overall care they gave to my pup. He is back to normal self. Thank you everyone at access for your care and attention. read more

If you want to save your pet, stay away from this place or make sure there is a specialist and ask to speak with a specialist face to face. today, I lost my dog after taking her to this place. They charge me a lot of money and they don't know what she has. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

This location was recommended by my dog's primary vet and I couldn't be happier with the referral! There were some unanswered questions that needed a further exam and what I received was a thorough, caring, and informative check up. Dr. Rowland was incredibly helpful in laying out options and walking me through the causes and solutions. Her attention to detail and insight really showed the professionalism that I was looking for in that she wanted the best possible outcome for my dog, not just to get me out the door. That goes for the rest of the staff in that they were all so kind, friendly, and attentive. Thank you Access Pasadena staff! read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

Pro's: Vet techs care about the animals and are attentive, energetic and sweet. 24-hour care Vet rotations allowed me to interact with three different vets. Vets seemed to be very caring. Phones are always answered Con's: Expensive and will upsell on treatment. The more experienced vets will try to upsell treatment The initial payment was $1,500 (lab work, ultrasound, etc). They will email, text and call you if you haven't made payment in 5 minutes and won't let you speak with a doctor until you pay. 72-hour stay was 6,500. They encouraged another 48 hours for an additional 2,800. No prognosis was provided. Experience: On the first day, I was told the recommended cytology ($1,000) was diagnostic and may be inconclusive. Obviously, I declined. I was recommended the echocardiogram by their cardiologist. I had already mentioned my dog was diagnosed with an enlarged heart and congestive heart failure. The "upselling" vet still encouraged it because she did NOT hear a heart murmur. However, the next day's vet said she heard a heart murmur. They cut my dog's stay one day short because my dog's pancreas and liver levels were elevated and my dog stopped eating so they encouraged me to pick him up and take him home to see if he would eat there. (According to my vet, the prescription food they fed him caused him severe pancreatitis). When I picked him up, he couldn't stand and barely could lift his head. He looked so weak, I was ready to put him down but my neighbor vet encouraged me to give him some time and take him to my vet the next day. My vet was upset with Access as they treated the wrong issue. He told me, you took him to the hospital to get better but he only got worse because they didn't know what they were treating. For the last week, my dog has had daily outpatient treatment at my vet's office for severe acute pancreatitis (levels were off the chart). He was surprised they couldn't see that the food they were giving him was worsening his pancreas levels. They might have even given him appetite stimulants to get him to eat. However, you don't "force" a pet to eat - you find out why he cannot eat and treat that issue. By "forcing" the pet to eat with stimulants, it worsened his situation. Recommendation: While you may be in distress taking your pet to a hospital, ask questions about each procedure why they recommend it, and what action they would take if they uncovered something. For example, my dog is elderly and wouldn't survive aggressive chemo treatment, so why perform a cytology to check on nodules? In addition, the cytology diagnostic is inconclusive. This is what I found on the internet: "Cytology is less diagnostic than histopathology and can be misleading for some tumors - sometimes cells that look benign are indeed malignant and sometimes the opposite is true." read more

I brought my dog in for a lower GI bleed and severe dehydration. I cannot recommend this place enough. They were so gentle and kind to my baby and very thorough with her care. They went all out in making sure she was comfortable and cared for while still maintaining excellent communication with me throughout the entire hospitalization. Their visiting hours and incredible staff are really what set this place apart for me. Being able to go sit with my sweet girl and have the staff bring warmed food for her to try to eat was so special. Every single person I interacted with was kind and reassuring. My dog is a super anxious corgi and this is the first time in a medical setting that she seemed to trust the staff 100%. They fixed my baby and provided excellent, comprehensive, care the entire time. Literally what more could you ask for? read more

I had a wonderful experience at ACCESS. My pup was rushed to the hospital and they were super thorough with him, and made sure he was getting the right treatments. He was seen by a specialist due to his underlying GI issues and they were able to conduct an ultrasound on him which helped with finding out the cause of his issues. They initially told me he had to stay two nights but ended up only staying one, they could've easily made him stay two since I had already paid out the total invoice instead they reimbursed me. I felt that they were honest and looking out for me and my pet. Of course, we have to expect that emergency vet bills are super expensive but given the circumstances I was super happy with the care they put in. Thank you ACCESS!!! read more

Actually loved this place. I usually go to a different emergency vet but they were full. But I actually like this place better and will go here now instead. They were kind, helpful and fast! I think it's important to find an emergency vet you like and I'm glad I found this place read more

It's a given whenever you are in an emergency that it WILL cost an arm and a leg. No one feels good about having to spend 1000s of dollars in a crisis. I'm speaking on my experience as a dog mom whose son has congestive heart failure and had to rush in to the ER on a Wednesday afternoon. Maybe it was the angels looking over me, but I got really lucky with the team that was caring for my elder pup. Drs have been so compassionate during a really painful time, and for that I am eternally grateful. I didn't get the name of the first Dr who helped me, but she was great too. She had blonde highlights, blue eyes and shoulder length hair. She wears a face mask. When I came for visitation, she explained why it wouldn't be best for him as it might overexcite his already precarious heart situation. She saw I brought some bedding and a plushie for him, she was kind enough to offer to take a photo and video since I wasn't able to physically see him just yet. I brought the bedding home with me but left the plushie, made sure to tag his name on it for me as well. Dr. Ross is excellent as well. It's something about genuine compassion... you just Feel it. The way he explained the condition, how far along we are, what options we have. Talking logistics and numbers about your beloved baby is so gut wrenching but I feel with Dr. Ross it went much smoother than I had expected. I really did feel cared for, and I know for a fact my baby did too. I felt that the team was being honest with me about costs upfront because I made sure to iron out all the details. They were very understanding and I didn't feel like they were trying to squeeze more money out of me (more than what was necessary at least). So so grateful for my experience here. Do I hate how much it costs? Yes. But that doesn't negate the fact that the service I received here was far beyond my expectations. If you're in an emergency, don't hesitate to go here bc of the reviews. I was wary but I don't regret my experience. There are staff here that truly do care about the animals and you too. read more

We love Access Pasadena! Everyone is so kind, helpful, caring of our doggies, and the doctors are some of the best in the country! We've gone to them for 5 years and they have truly made our dogs life better. If you're needing to speak with someone regarding neurology, speak with Dr. Robles! She's incredible! read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I generally don't write negative reviews but this one warrants it. Positives first--front office staff---friendly, hepful. Office--clean, well taken care of. Technicians deserve a negative rating! When you bring in a 19 1/2 year old cat who can't walk anymore or get to a litter box and two technicians come in twice asking the same irrelevant questions---We grabbed our cat and went home til our vet opened the next day. Maybe the doctors are good---but technicians----get a fricking bedside manner!!! Or another job where compassion is not needed. read more

OVERALL SERVICE: Glad for the 24/7 hours, even on holidays. It's great that they also offer complimentary refreshments (bottled water, hot water, coffee, tea). It's also nice that there is a vending machine if you need a snack. REASON FOR VISIT: my dog went through dental surgery at her reg vet, and there were some complications afterward (severe coughing). coughing increased and appeared extensive over the wknd. ACCESS Pas was the recommended emergency vet from my reg vet. FRONT OFFICE STAFF: Grateful for the staff's patience during moments of high anxiety and frustration, and sleep deprivation (it can drive anyone into a crazy fit lol) DOCTORS: I saw Dr. J. Dasse, who listened to my concerns and explained discharge and f/u procedures. LOBBY: limited seats, can be a bit cold in the waiting area PRICE: initial exam fee is $195 (as of 4/2024), and depending on what your pet needs, the price can continue to rise!!! PARKING: private parking lot, plenty of parking Service: 4/5 stars Venue: 4/5 stars read more

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My experience here was nothing but positive. From the moment I was on the phone with the receptionist to intake, everything went smoothly. The calm voice of the compassionate lady on the other line was reassuring. I was already on edge from my puppy swallowing a cat toy. He usually disregards them but Christmas Eve he decided to try something new. I was already asleep when I heard my husband scream "the dog swallowed a toy"! I woke up in full panic mode and tried to make my puppy throw it up but to no avail. Upon check-in you call the number from the visitor parking slot and then they will unlock the door for you to come in. On the phone they said the wait time was approx. 3-4 hrs dependent on triage but they were able to take my puppy in right away. They were able to administer emesis and a few minutes later he vomited the plush snowflake toy out! Thanks to Dr. Liles and team for an excellent job. We are forever grateful for all of you for saving our puppy's life. We know how crucial those first few hrs are and a blockage was avoided. We were able to go home before midnight and salvage Christmas. Y'all...the people here are superheroes! They are open 24/7 INCLUDING HOLIDAYS which gives the community a peace of mind if your pet ever needs urgent care. Yes it will cost you but it is an emergency/specialty clinic not a general practice. The hospital itself is well kept and they have a self-serve coffee/snack bar which I noticed upon leaving. Merry Christmas and thank you again for all that you do on a daily basis! read more

My dog was feeling a lil sick they over fed her m3dication and killed her she was getting better in the morning so they wanted more money wich we had half then at noon she was on life support now dead read more

We were referred to ACCESS Pasadena for a specialist consultation for repeated blood in our beloved dog's urine. We met with Dr. Howard and her team who were all incredibly sweet, sympathetic, patient and helpful. They offered us two possible treatment plans and we went with one of them to start. They helped us navigate the insurance plan we have to help cover the costs. The facility was extremely clean and modern. Not only was our dog cared for but we felt emotionally supported by everyone we came across that worked there. The front desk staff was efficient, friendly and overall awesome folks! Thank you!! read more

My curious cat ended up eating some pleather cording I used as a necklace and I had to bring her in two separate times. First time was evening of for X-rays and induce vomiting. Unfortunately she didn't vomit. Second time was the following morning to recheck X-rays and an ultrasound. Note that ultrasounds are only offered during the day cause I thought they could do it that night I brought her. Each time I brought her in I was welcomed, explained the treatment, and required to pay up front. They have you pay for the highest estimate and refund you the difference of what isn't used which is great! Make sure you take the time to look at each itemized fee. They're humans too, and when you work long hours with so many different animals and people mistakes can happen. If I did catch something that seemed like an extra fee or double charged the same fee they would realize it as well and remove it and update it to the correct estimate which I really appreciated! It's hard when we're emotional and we're worried about our pets, but just like we have to medically advocate for ourselves and be calm for a few moments, we need to do that for our pets too. When it came to the procedure to send the scope down and remove the items the Doctor performing it called me, explained it to me and then called again to let me know they were ready to work on her. They called afterwards to let me know it was a success! Even with all the chaos going on in their office I appreciated the updates and how patient they were with me when I had to play phone tag sometimes. All in all, I feel that Access truly cares about our fur babies that we bring in. Yes, medical fees are expensive, just take a look at what our own doctors and hospitals charge us. I highly recommend pet insurance and an emergency credit card, and I do recommend Access. read more

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I just visited last week because my 10 year old furbaby had fluid in her chest cavity. I went in knowing that I would need to drain the fluid as well as possibly find out what is causing it. It was unfortunate news to find out that she has a tumor.. :( The ER doctor, Dr Matsuyuki, took great care of my furbaby and called me every step the way to explain to me their findings as well as what part of their procedure they will do next. She was very knowledgeable and professional. Cardiologist there, Dr Ross, did an echocardiogram as well. Dr Matsuyuki provided me with what the next steps could be but also understood our decision in what we would do. Cost is kinda high yes, but it is also a 24/7 pet emergency room. They provide great care. Thank you Dr Matsuyuki read more

I've been to this facility before when my mom's dog was sick, and my mom's fur baby needed to be euthanized. I was very grateful for their professionalism and compassion. Who knew that about one year later that I would need their help for my fur baby. Our regular vet office wasn't open at 3:30 am, but their VM recommended this facility. Unfortunately, ACCESS was SO busy and weren't taking anymore pets so the receptionist recommended another pet hospital closer to me, but they were busy as well. I was going to wait till 8 am to bring my dog to his regular vet, but his condition was worsening. I called back ACCESS and described my dog's symptoms and they determined that either he needed surgery or a neurologist. They were able to triage my dog to be seen at 4:30. When we arrived at ACCESS, we were told to park in one of their open parking spots which was close to the entrance. Free parking. Their tech came to our car and took our dog in to be seen. We didn't have a long wait while we waited to hear the update. Since the neurologist and cardiologist weren't going to be in till maybe 8 am, it was suggested either we wait or come back in a few hours. We left our dog in their capable hands. I got frequent updates which was much appreciated. I was very impressed. Had to place an estimated cost of over $14,000 which would have covered the surgery, ICU care, X-rays, and medicine. Thankfully I was able to get back about $7,000 since my dog didn't need surgery and no longer needed ICU care. The days my fur baby was there, I received up to two updates a day from the neurologist. When we visited in the evening, we were able to spend quality time with our dog in our own examination room. There were drinks, snacks, and some candy in the comfortable waiting room. The only reason I didn't give five stars was because of the late afternoon staff. They weren't as professional as the late-night staff. They made us wait for over an hour when our dog was ready to be discharged that evening. They were so busy goofing off, they forgot to tell the staff in the back that we were here to pick up our dog. read more

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