My dog was showing symptoms of melena (back tar-like stool, diahrea, persistent vomiting every 3 hrs, low energy). Visited Glendora Emergency initially out of concern of the low Yelp rating for Access. Glendora did the bloodwork and X-rays, and prescribed metronidazole. The first 5 days on the med suggests she's getting better. However, the symptoms returned a week later and she stopped eating for 3 days. We then visited Access. Same initial process (bloodwork, X-ray). Finding nothing, and to pursue the root cause, ultrasound is suggested as it's the next step in the process. Like many I was hesitant at first. Symptoms continued so I brought her back the next day for IV treatment and ultrasound. Early evening I contacted Access and was expecting another diagnostic recommendation. But to my suprise they identified the root cause, acute pancreatitis. I was so relieved and grateful for their efforts. I thought the metronidazole caused my pet to stop eating, but the Dr took a bigger picture approach and was able to ID the root cause. Appetite enhancer, pain med, and probiotics were prescribed. And in both visits, refunds were issued for some of the estimates which was already paid. This demonstrates some level of honesty and integrity. Within a week, the symptoms began to subside. The stool went from black to brown, watery to soft and now solid. No more vomits or pain. The experience improved my perspective and opinion on vets. Yes, you may find out what the issue is through googling, but they still have a process to follow to identify and confirm the issue. In the end, it's all worth it. read more

ACCESS Pasadena - Beebs second week after treatment. A lot healthier and energetic. Elinimated innout patties, over snacking, chipotle cheese from diet. - Emergency Pet Hospital Near Me - Pasadena, California

The staff and doctor were extremely compassionate. Our rescue Frenchie that was between 10-14 years old started having seizures about six months ago, but today, she was suffering with cluster seizures that wouldn't stop. The doctor was very compassionate in giving us choices but very carefully and lovingly said it was a hard decision but most likely time. When she kept having them, I instinctively knew it was going to be time to help her cross the rainbow bridge. As many rescues that we've had and have helped to cross the bridge, I can honestly say it never gets easier. It never hurts less to make that decision, but it helps when the staff is so compassionate. I love you Bon Bon, and I'm going to miss you. Thank you to everyone at Access Pasadena for your compassion during this difficult time. read more

ACCESS Pasadena - When we were getting ready to help her cross the rainbow bridge - Emergency Pet Hospital Near Me - Pasadena, California

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Five stars for the doctors -- their medical expertise and dedication can truly save your pet's life, and we are very grateful for the care they provided. However, I have to take one star away because of the billing practices. Pet owners should carefully review their itemized bills. In our case, we noticed charges that did not match the services that were actually performed. They also double charged on the procedures (ie. the ultrasound). As a healthcare provider myself, I understand how medical billing works. Clinics cannot simply add charges or create itemized bills that do not accurately reflect the services provided. I sincerely hope this was an honest mistake or oversight. But if billing is not carefully reviewed, situations like this can happen -- and that is especially troubling when pet owners are already under tremendous emotional stress while trying to care for a sick pet. Hopefully the Billing team department saw this review and pay special attention to this matter. Thank you. read more

ACCESS Pasadena - Dr J. Naiman saved my boy's life - Emergency Pet Hospital Near Me - Pasadena, California

10/10 ! I've come here twice for different cats and I wish they could always be my vet. The wait isn't too bad. The waiting room is well stocked with free coffee and tea and a vending machine. They ask lots of questions, let my know what financial obligations may come up, and are quick and efficient. Rupert healed EXCELLENT, my TNR outdoor baby had a nasty abscess, but he was flushed and put on antibiotics. Very expensive, but worth it read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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I hate leaving bad reviews, but I was really disappointed in my visit to Access. My primary veterinarian performed a biopsy and ultrasound for my cat and referred me to Access Pasadena for another ultrasound and for their internist to review the case. Access had one month before my appointment to gather my cat's records, tests, and notes from my primary vet. When I arrived, the intake questionnaire asked if my cat had fasted. I checked "No" because no one from Access had told me fasting was required. The technician at the front desk said that might be an issue but went to check with the veterinarian. She returned and confirmed that it was still okay to proceed with the $210 consultation, even though my cat had not fasted. However, once I was in the exam room, the veterinarian came in, repeated information my primary vet had already told me, and then said she could not proceed because my cat had not fasted. This was confusing since their own staff had already confirmed that the visit could move forward. The vet also told me my previous tests from November 2025 were now considered outdated and that she needed my primary vet's full notes. This was surprising because Access had an entire month before the appointment to request whatever information they needed. Instead, I was told this only after arriving. After a very brief visit, the vet provided a quote including a $745 ultrasound, bringing the estimate to $3,635 total. Nearly $2,900 of that was for repeating tests simply because the previous ones were done a few months earlier. In the end, I was charged $210 for a consultation that lasted only a few minutes, where the vet mostly repeated what I already knew and then said she could not proceed further. Now I have to redo tests with my primary vet, schedule another appointment with Access, and pay the $210 consultation fee again, along with the ultrasound. If the staff had simply told me at the beginning that my cat couldn't be seen without fasting, I would have happily rescheduled and avoided wasting $210. To make matters worse, on top of the estimate, 2nd page included another $1,000 charge for resuscitation if something goes wrong during testing, bringing the total to over $4,600 just for diagnostics and monitoring--before any treatment even begins. If surgery is required (which my primary vet suspects may be the case), the total could easily exceed $10,000+ at Access. CPR should be free, not a $1,000 option. Situations like this highlight what feels wrong with healthcare--not just for people, but for our pets as well. Charging thousands for tests AND TREATMENT is one thing, but charging $210 for a consultation that couldn't actually proceed because of issues the clinic already knew about beforehand does not sit right with me.... on top of the exorbitant quote I received just for retests. I'll update this review after my next visit. Hopefully management sees this and considers offering a complimentary consultation, since I essentially paid $210 for a visit that provided no meaningful consultation. I left the appointment feeling poorer, without learning anything new about my cat's condition, and after taking unpaid time off work to attend the visit--something I'll now have to do again for the next appointment. Overall, it was a very frustrating experience. read more

ACCESS Pasadena - $3,635 for tests and ultrasound for my cat. This DOESNT include the $1,000 charge for resuscitation they want me to sign if my cat dies. - Emergency Pet Hospital Near Me - Pasadena, California

I am still shocked at the experience that I had with Dr. Sarah Garrity after she admitted my dog into the hospital for aspiration pneumonia.   From the beginning, it was very difficult to communicate with Dr. Garrity. After my dog's first appointment with her, and during Dr. Garrity's office hours, I sent her a request for the visit summary which I needed to provide to the other doctors who treat my dog.  Each day I was told that it would be sent the next day until I was eventually told that Dr. Garrity was no longer in the office and that it could not be released until they got Dr. Garrity's approval. When she returned, for a period of days, her assistant told me that she would call that day and she did not.  When I requested life-saving medication, her  assistant told me that she did not know if Dr. Garrity would approve the medication.  I heard from Dr. Garrity almost two weeks after my request.   When I spoke to Dr. Garrity during a subsequent appointment, she told me that tests showed that my dog did not have a specific condition. She later prescribed medication for that very condition. When I  asked the doctor for an explanation related to other test results, she spoke around the topic while repeating herself over and over, and eventually pivoting the conversation to euthanizing my dog. At about the same time, Dr. Garrity suggested that I put my geriatric dog who, like many older dogs, has declined cognitively, under general anesthesia to perform an MRI so that we could determine if she had a brain tumor. When I said that I do not think that it is safe to put an old sick dog under anesthesia and that the neurologist also did not think that my dog should be put under anesthesia, Dr. Garrity said, "That's a cop out" and "Don't you want to know?" No. My desire for a diagnosis does not outweigh the risk, and the stress which my dog would have to endure, especially when there was nothing that could be done. I was not going to have her undergo surgery. And I was confused as to whether the doctor thought that my dog should be euthanized or whether she should be put in an MRI machine (and potentially die in the machine). My dog was then hospitalized in critical care for six days due to aspiration pneumonia. She had a 50/50 percent chance of surviving. At discharge, I was instructed to take my dog to see Dr. Garrity so that my dog could get a follow-up x-ray, which I did. On August 25, 2025, Dr. Garrity's staff performed the x-ray. It took approximately three weeks (and several calls from me which were ignored) for Dr. Garrity to realize that a radiologist had never reviewed the chest x-ray results for her patient who had nearly died due to an infection in her chest. The results, in the report dated September 15, 2025, were alarming to me (they mentioned pleural effusion) but they were also "stale" and I had to go to another hospital to have another x-ray.   During my last appointment, I was told by staff that Dr. Garrity "double books" and has taken on more cases since other doctors had left the hospital. While I understand that she could be burnt out, I was concerned about her mental health and did not feel comfortable putting my dog's life in her care. read more

We arrived with our puppy around 12:00 a.m. after he had fallen and appeared to be injured. I was standing at the front desk in tears, begging for anyone to please at least take a look at him. Instead of receiving any compassion or basic help, I was told, "You are not considered an emergency priority. The wait time is 4-6 hours." I have never experienced such a lack of care in my life. We waited for more than 4 hours in an exam room hoping that at least one doctor would come in to check on him. During that entire time, several staff members walked past our room, and not a single person stopped to ask how my puppy was doing or whether his condition had gotten worse. I had to keep getting up and reminding them that we were still there waiting. It was an incredibly upsetting and disappointing experience, especially in a place that is supposed to help animals in distress. I never want to return. To make things even worse, I also saw another person come in with a dog that was actively bleeding, and the receptionists barely reacted. They did not seem concerned at all. I have never seen such cold, indifferent, and unprofessional treatment at any clinic before. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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5 stars for Dr. Tran in the ER, 2 stars for everyone else. Dr. Tran was very compassionate and understanding of our situation and made us feel heard. We had to hospitalize our boy for 2 days and had a less-than-ideal experience with the Internal Medicine team. As far as treatment went it was as good as it could be given the situation, but their communication from their front desk staff through the Dr. themselves was pretty poor. I was told I'd have our dog's test results Sunday 12/28 and I didn't receive any tests or results until Friday 01/02. This was only after I had been calling every day (5 times) and had to email records directly. Their receptionist was extremely unhelpful never making an effort to resolve the issue even after being told multiple times our pet had already died and we just needed the results for insurance purposes. We had already paid over $6,000 for services and still had to chase them for documentation during an already difficult period. Had he still been alive, waiting 5 days for results to plan the next move would have been unacceptable. To summarize: emergency room staff was great, internal medicine needs to work on customer service and communication. read more

We were refer to ACCESS Pasadena internal medicine specifically (Dr. SG) by our primary vet for our cat. Our cat has been having chronic cough and breathing issues, that is why we wanted someone who is specialized and who can go in depth with how we can help our cat. They took our cat to another room for examination and vital signs. Then, the doctor came in and told us she did an exam and heard increase and congested breath sounds (something we've obviously know because we live with the cat, duh?!), says nothing about his vital signs, without even asking assessment questions. The next thing she says was we need blood work, xray, and bronchoscopy. That was pretty much it, no options, no explanation at all. We understand diagnostic is important but to someone who is in medical field (which I am), she gave us no understanding of what labs they're doing and what it can tell us, what X-ray will show us. Most importantly, zero explanation of benefits and risks in sedating a 13 year old cat who is frail and sensitive, stick a tube down his throat just because we need data points. This speaks to me as a medical professional as no bedside manner, she does not know how to communicate with patient's family, and probably burned out. Her only "sympathetic" statement was the cat is precious to us therefore we should do all these things. It took us 1.5 month to schedule this visit, dr's visit was 15mins, the only thing they did was vital signs. Come on! Do I really need to pay $220 for you to tell me what I do already know??? We asked for the bill if these things were to happen (attached photo) which was ridiculous and decided to run away from this place. Our pets need us to advocate for them and this business is just hungry for money with no help and takes advantage of pet owners. I would definitely bring this up to better business bureau. I would not recommend this place at all. Pet owners out there, please beware! read more

ACCESS Pasadena - Ridiculous bill - Emergency Pet Hospital Near Me - Pasadena, California

1 star for being 247 open! 2 stars for a clean and modern decor, and large friendly front office staff. The vet was kind but was VERY technical in terms in explaining what was going and I felt they were trying to upsell me on services. I would be more at ease having my fur baby here for an overnight stay if I could really get a clear answer what exactly was wrong with the kiddo. A lot of medical jargon was thrown at me about the condition and I figure I'd save myself $800 in fees w/o the recommended steps. The kiddo was fine and recovered w/o the hospital stay. read more

I just wanted to update my review to confirm how Access Pasadena proclamation to care so much about our pets is not genuine. If you read the reviews of all the people who had troubling experiences here, Coleen replies with heartfelt concern. I decided to reach out like she suggested to discuss what happened to my beloved pet but I have not heard anything back and it's been 2 months since I emailed. I am doubtful I ever will. read more

My dog started to limp one day & after a checkup at our local vet, they recommended us to ACCESS for a tear in her leg's ligament. We arrived to ACCESS and there is plenty of parking. There is a # to call when you arrive. We checked in and were placed in a room where the doctor went over options and also the techs went over costs. We did the surgery to help our girl be able to walk normally again. It was a long recovery process requiring a little physical therapy and short to increasingly longer walks. Her leg healed up beautifully as well. We have a follow up xray appointment and hopefully she is healing well. Thank you ACCESS for helping her. read more

I can't say enough great things about Dr. Naiman and the entire team at ACCESS. My golden retriever has undergone two TPLO surgeries with Dr. Naiman, and both experiences have been outstanding. Each time, my dog healed beautifully and recovered even better than I hoped for, which speaks volumes about the level of care and expertise provided. read more

This isn't their fault that my dog passed, but I am truly at a loss for words that they actually charge this much to perform CPR. It is something that is physically free to do. The pet is no longer alive so the risk of being bitten is nonexistent. I can't wrap my mind around why on earth it would cost anything at all. And yes, I've performed CPR on more people than I could count working bedside nursing during the COVID 19 pandemic so I understand how exhausting it could be, still can't figure it out. It truly is exploitation. Healthcare in this country is a joke even down to the care our animals get. It's cruel, and inhumane and you should be ashamed of yourselves. read more

ACCESS Pasadena - My sweet angel Zoey - Emergency Pet Hospital Near Me - Pasadena, California

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I am absolutely devastated and deeply saddened by what happened at this 24-hour animal hospital. Late one night, I brought in an injured dog I found on the road. The dog was unidentified at the time, and I was trying to help get it emergency care. Because I was not the owner and no owner had been located, I was asked to sign a form releasing the dog into the hospital's custody. I understood that to mean the dog would be evaluated and treated as appropriate. I later learned -- through the dog's owner -- that the dog was classified as a stray and euthanized that same night. I was told that no medical interventions were attempted prior to that decision. The dog did not appear neglected to me; it looked well groomed and cared for. I was not contacted, and I was not aware that euthanasia was being considered. For a hospital that states on its website, "Where specialty veterinary medicine meets compassion and care," this experience felt inconsistent with that message. The lack of communication and transparency was extremely upsetting. I understand that emergency hospitals must follow policies and make difficult decisions. However, I believe people who bring in injured animals in good faith should be clearly informed about what may happen and whether they will be contacted before irreversible decisions are made. This experience has been heartbreaking, and I hope greater transparency can help prevent similar situations in the future. read more

I brought my dog in during an incredibly difficult and emotional emergency. From the moment we arrived, the entire staff was kind, attentive, and supportive. The veterinarian took time to explain what she was seeing, walked me through the possible outcomes, and answered my questions thoughtfully. The Vet Tech was also supportive and kind. While the situation itself was very hard to process, I appreciated the honesty and care with which everything was explained. The team acted quickly and professionally, including safely administering a blood transfusion that stabilized my dog. I'm deeply grateful for the time, compassion, and effort shown by everyone involved during one of the hardest moments I've faced as a pet parent. This ER is a place I would trust for emergency care. read more

The staff were prompt and empathetic in a very difficult situation. When I arrived, I was greeted by two different staff members who immediately moved me into a separate room. While it's not a place I hope to ever visit again, I'm glad that Access exists and is available 24/7. This visit was on a Saturday afternoon. I found their pricing to be on the higher end of normal, but I'm not going to shop around for the best deal in an emergency. They handled everything on site. read more

If you have money to throw away and get lied to, this is your urgent care. The prices are double than other urgent cares. When the suggested treatment plan was presented and you ask if this is what the Dr feels the best route from the prior vet records and what they see. The tech confirmed they dont have time to look over prior records. The doctor doesnt know if this is the best route. This is what they need to start with. There will be more routes after. Vets usually explain why each test and their opinion the route to take and why. Truely got the ick and felt it was about how much money can we get away w charging this idiot before we do anything that can really help their pet. Avoid the added stress and use the money elsewhere that can and truely wants to save your pet not just hit a dollar amount first. No soul no morales, karma find them. read more

My family and I had an amazing experience with ACCESS even though we were there for a heartbreaking situation. Something people tend to not realize or understand is that having a pet can be expensive. Veterinary care, especially emergency or specialty care, is very pricey. The hope is that your pet will never have to go through any scenario that requires either type of care but the reality is, it will most likely happen one way or another. My almost 17 year old cat had to be admitted to the ER for a blood transfusion two days before Christmas. She was in stage 4 kidney disease and was anemic. She also had to be transferred to internal medicine for additional lab work and tests. The techs and doctors called us daily to keep us updated. Unfortunately, while the transfusion went well, other parts of her body began to shut down. We were able to bring her home on Christmas for a few hours before making the decision to take her back for euthanasia. It was the hardest thing we ever had to do but every single person we encountered, from the receptionists to the nurses to the doctors, were so amazingly knowledgeable and kind. I could not have asked for a better experience during such a difficult time. To be transparent, I now have a $6000 bill to pay after 3 days of ICU care, treatment, and the euthanasia but she was my first pet and whatever I could do to make her last days as comfortable as possible was worth it to me. They do take CareCredit so I'm able to pay it off over the course of a year without interest. Based off my personal experience, I highly recommend ACCESS. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I have been coming here for a little over a year now, and the way the staff members have treated my son as if he was their own I went through two oncologists here, and I love Dr. Tansey. She is knowledgable and realistic yet caring and you can tell she loves helping pets. Sidenote: also love how they have free coffee lol read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I could cry writing this review. Our cat underwent digit removal surgery due to cancer and I was already a mess because this is my baby. Dr. Naiman was the surgeon and he is an honest man, he refunded the extra money that was not used during the surgery and all of the vet techs have been so helpful, especially one of the girls with tunnel plug earrings. Our cat is difficult after surgeries (this is her second one) and the staff of the surgery and the oncology department made this as easy as they could on us and I am forever grateful. I also can't say enough good things about Dr. Colleen Tansey in the oncology department She made us feel so at ease and I am so grateful that we came to her to take care of our baby. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I had to bring our senior dog, Heidi, to ACCESS Pasadena on one of the hardest mornings of my life a few weeks ago. I wasn't sure what was happening, only that she was in pain. The staff immediately showed compassion--for Heidi and for me. Dr. Li/Lee(?) treated her gently, explained what she was seeing, and never pressured me (or my husband who had to FaceTime with us) in any direction. It's such a vulnerable moment, walking through those doors not knowing what comes next. But the care we received helped bring peace to an impossibly hard decision. We were able to say goodbye to our girl with dignity and love. Thank you for helping guide us through that. read more

ACCESS Pasadena - Our precious girl. - Emergency Pet Hospital Near Me - Pasadena, California

My overall experience was decent until I met the assistant/technician when I went to pick my cat up in the morning. The doctor I had was pretty nice and was willing to negotiate the price to a lower amount. This reminded me of a car dealership, except there are some mandatory premiums that you must pay for (regardless of whether you request it), or your pet will be discharged. I had to pay 4.4k on a bill that turned out the be only 2.6k, so there were a lot of "just in case" charges, but they do refund the extra, so I guess no harm done. What really ticked me off was when I came to pick my cat up in the morning. I received a vm at around 4am from the doctor telling me my pet's blood work was improving, so imagine my surprise when the person handling my paperwork (didn't catch her name but she wears a necklace/choker with a name in pink) came in and repeatedly told me that my pet would die if discharged and may not even make it to the other vet and had me sign an AMA. I was extremely tired and devastated but still decided to go to another vet (was originally considering primary vet but she got me worried so I went to another ER), but when she brought my cat out, she literally had to put a blanket on him because he was trying to jump out of the box. I'm not a vet, but common sense tells me that is not a cat on the verge of death. I brought my cat to another ER in Glendora, who told me my cat was "stable as of now" and referred me to an ER in Upland, where they said my cat was stable and discharged him to me (NO AMA bc that was one of the treatment plans) that same day with antibiotics and pain medication. I was just told to keep a close eye on him and to bring him in if he develops breathing problems. I took him home and in the evening, he is already sitting up, eating and drinking and can slowly walk around his playpen. I don't know what motivated the tech/assistant to say that to an owner who is already stressed, but it is truly distasteful. read more

Open 24 hours, all the staff provided immediate and sympathetic support for our daughter and future son-in-law during a very hard time immediately after the tragic loss of their beloved dog due to a traffic accident. It happened late at night in South Pasadena, and we were able to recognize that ACCESS was still open by getting information from a sign at the closed clinic that was closest to the accident site. Unfortunately, there was nothing anybody could do except to give the owners time to grieve and say goodbye, which was greatly appreciated. They took the body to be cremated, and the ashes will be returned to them in a few weeks in Torrance. The facility itself is large, with a private parking lot and clear directions on how to call to be let in. It was well staffed, even after midnight. There are a number of private examination rooms, all large enough to handle most sizes of pets and their owners. There is a waiting room, where we saw a few owners patiently waiting with their pet to be seen by the veterinarian. We ended up having to go back to see if we misplaced a phone there. Again, the staff was very helpful on the phone and even helped us try to find it in the facility. We ended up finding it in a different spot, but their willingness to help doing something completely out of their job description was very kind. It's very clear that the staff at ACCESS Pasadena believes in doing all they can do help pets and their owners, in all situations. read more

ACCESS Pasadena - One of the exam rooms - Emergency Pet Hospital Near Me - Pasadena, California

I am writing this as a sincere warning to any pet owners: DO NOT BRING YOUR LOVED ONES HERE. They do not listen, they give inaccurate diagnosis, and push all sorts of procedures your pet does not need and cost a lot of money. Our dog Judy is 16 years old. One day she was acting funny- flinching and having a hard time walking, and it felt like she was having some sort of neurological episode. We brought her to ACCESS Pasadena since it was after hours and our vet was closed. The doctor met with us and said it seemed like she ate THC. My husband and I do not smoke pot/consume THC products, and we told the doctor this and shared we would have no idea where she would've gotten it from. She kept shutting us down and saying that she must have gotten into some on a walk, which felt strange and off to us. We asked if it could be anything else (she is 16), and she said it could be but she probably ate something on her walk. She did an X-ray and did the drug test that she suggested. She came back to us and told us that the drug tests aren't really accurate bc they are meant for humans (so I'm not sure why we are even using this) but that there was a very, very faint line so your dog is just high. We went home and had her sleep it off. She continued to have two more episodes like this, at which point we knew she did not eat pot and knew it was something bigger. When these next episodes happened, it was Saturday at 10pm, so we brought her back again. This time, the doctor told me it was most likely due to a mass in her abdomen and we should come back the next day for an ultrasound, and handed me a quote for 2k to do this. When I asked why he thought that he said "because I've been doing this for a while." Same thing- this also felt wrong to me as I have had a dog pass away from this and Judy was not showing any of the same symptoms. We finally take her to her regular vet where he listened to us and he let us know he thought she was having focal seizures. He gave her medication for seizures and a shot for inflammation, and Judy has now been completely normal since and the episodes have stopped. We paid 1.5k for one doctor to brush us off and tell us our dog ate pot, despite us saying this is very unlikely and questioning what other possibilities it could be. The other doctor ignoring any symptoms related to neurological issues and throwing out it's a mass in her abdomen and telling us to come back for a 2k ultrasound. I cannot stress enough - avoid this place. They will not treat your dog properly and you will be left with a huge bill for services your pet does not need. read more

I am very very grateful for Dr. Tran and all the technicians here! My baby accidentally ingested something that was not meant for him giving him tremors. Dr. Tran and her team supported us , broke down different fees, explained what everything would do and what each medication is meant for, and gave us great care instructions to care for him at home. Truly appreciate all their hard work and dedication to our furry babies. read more

ACCESS Pasadena - My son - Emergency Pet Hospital Near Me - Pasadena, California

The absolute worst. They want 7000 dollars for a non surgical colonoscopy. Will not work with you on price. This is a money hungry company that does not care about your pet. You are paying for their bouji building and their salaries. Completely unacceptable and diabolical honestly. If I could do no stars I would. Not to mention the 220 consultation fee for the vet to do absolutely nothing. Waste of time and my money. Really sad.... P.S, this is nothing against the workers there that have to do their job (even though the actual vet was in fact rude). I'm talking about a system and company that has absolutely no humanity or interest in helping you out. read more

ACCESS Pasadena - Charging multiple fees. - Emergency Pet Hospital Near Me - Pasadena, California

TLDR: They market themselves as a high end specialty facility but seem to prioritize volumes and profits over care so vets tend to be overworked and probably will miss important details and won't spend enough time with your pet. Our dog passed away last June and received a majority of his care at Access Pasadena. I'm not placing the blame for his passing solely on them, and there are staff and vets there that are hard working, capable and friendly. This review is for how they market themselves and how they ultimately conduct business based on our experience. They market themselves as a high end specialty hospital and I think that comes with it an expectation of care quality. But whether due to corporate quotas or profit goals or whatever, everyone always seemed rushed, barely having time to answer questions, techs would get mad if you want to talk to the vet for additional questions and follow up appointments are spaced out super far. Even after our dog passed away in their facility, their scheduler still called us the following week to see if we were still coming in for a procedure. Because of this, we think, the vets, even though they might be very capable, definitely do not spend the time they need to come up with appropriate treatment plans. In my conversations with the vets, I got a lot of "this might be heart failure" and "this patient had significant heart disease" and "there's fluid in his lungs", but never a concrete plan on what is best to treat these conditions. I do work in human medicine so I should have insisted they spend more time and pushed harder for treatments so part of it is indeed my fault. But then what if people don't have a background in medicine? How are they supposed to know what to push for and what not to if the vet themselves don't even have time to figure it out? We did end up seeing another vet "specialty" hospital but by then it was too late. And again, what if people can't afford to go get a second opinion because they already paid a fortune to this place expecting them to figure it out? So when you market yourself as "the experts" and charge people high end prices to take care of their family, they deserve to expect to be appropriately taken care of. I would not recommend this place based on how they seem to operate. read more

I have never in my life received such poor service. They are not prepared to provide the promised medical assistance. When we get there they told us to wait for 6 hours +-. While I was there, a man came in with a blood-soaked dog, and he, too, was told that they couldn't do anything to help and that he would have to wait several hours to receive assistance. read more

I meant to leave this review after my cat was cared for there, but her recovery made it slip my mind. My 1.5 year old indoor cat, Aster, managed to somehow break the tip of her femur about 3 days before Christmas in 2023. I took her to a clinic for an x ray, and they suggested femoral head removal surgery, but advised nobody would be able to do it until after Christmas. Aster could not walk and was in so much pain! I called around and found that ACCESS would try to fit her in the next day. They said they would be able to repair the break with a pin and not need to remove the femoral head! Which is great, because removing a part of bone from such a young cat seemed crazy. They did the surgery and I picked her up on Christmas Eve. The care and patience Dr. De Armond took explaining the procedure, aftercare, and potential issues before and after surgery was amazing. I never felt like she was rushing to get off the phone with me. Aster did end up needing a follow-up surgery for the pin to be removed after healing (which they had said was fairly likely), but they charged a minimal amount for that because I had already spent so much on the initial surgery. (Thank God for decent pet insurance!) When she managed to get her wound infected at one point, they cleaned it and gave me additional tips for free. (Trying to keep a young cat from running or jumping for 8 weeks while healing is an entirely different challenge! Haha) The front desk staff were always friendly and the waiting room is very clean and spacious. Thanks so much, ACCESS! read more

We brought our cat here while he was clearly in pain and the experience was incredibly upsetting and disappointing. Pain medication was not provided until after we paid, which already felt uncomfortable given the urgency of his condition. What was most alarming was that no bloodwork was offered. Instead, we were immediately told we'd need to pay around $1,200 for a procedure, despite the fact that they did not actually know what was wrong with our cat. There was no clear explanation, no effort to rule things out, and no sense of thoughtful medical care. When we tried to apply for their credit card because we could not afford the cost upfront, the system wasn't working. We asked the front desk staff member for help, (homegirl with green streaks in your hair you know who you are!) and she was extremely unhelpful, dismissive, and rude during an already emotional situation. Once it became clear that we could not afford the proposed treatment, the attitude toward both our cat and our family noticeably changed. We felt ignored and unsupported. We ultimately took our cat home with only pain medication. We went to another veterinary clinic this morning, where the staff immediately offered bloodwork and compassionate care. They took the time to actually understand what was happening and explained that his condition was too advanced, and that euthanasia was the most humane option. Our wonderful sweet cat baby passed this morning. While devastating, we were treated with kindness, transparency, and respect: something we weren't offered here at all. This clinic felt more focused on payment than patient care. If you are looking for a humane, thorough, and compassionate veterinary practice, especially in an emergency, I strongly recommend looking elsewhere. read more

I would give ZERO stars if I could. I brought my cat, Z Man, to ACCESS Veterinary Hospital - [Pasadena] after a dog bit him, causing a hole in his hard palate. I paid $4,400 for a CT scan and surgery performed by Dr. [Dr. Jaron Naiman], but the second hole wasn't discovered until DAYS later when a staff member used a cell-phone camera--NOT the CT scan or surgical exam. Because they missed this second oronasal defect, my cat suffered for weeks, was unable to eat properly, and risked aspiration pneumonia. He even pulled out his feeding tube from discomfort. It took THREE visits before anyone admitted there was still a hole. I have filed a complaint with the California Veterinary Medical Board and the BBB. I am demanding they cover the cost of corrective surgery. Pet owners, beware: their diagnostics and surgical standards are shockingly poor--and very expensive. If this is any indication of how they treat your animal, take your pet elsewhere. -- [Reno Ray] Culver City, CA read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

The staff was awful and completely indifferent. I am genuinely shocked by the way we were treated. I will never return. They keep telling people to wait 3-6 hours, but what if an animal dies while waiting? They do not seem to care. It honestly felt like the only thing that mattered to them was getting paid. read more

The staff was so inattentive to the emergency with my dog vomiting blood. Did not offer anything but to say wait time of 3 to 4 hours. Waited 2.5 hours and found Granada Hills 24 hour service and they took my dog in emediately. Never again, cold people at Access, and did not care to even check on us in 2.5 hours in the waiting room read more

Horrible service!!! Never going back again! We waited over an hour and my dog was never seen. They kept taking other patients before us who came after us and didn't have appointments. My dog couldn't even walk and was in extreme pain. At the end I had to just leave and take her somewhere else because they did not care at all. read more

I came to the vet last Wednesday with my senior pug-mix. He really wasn't feeling well. The staff took care of him as soon as possible. We got checked in and they provided a very accurate wait time. They took him in first to weight him and all that jazz and they had me wait in the room for a bit. The vet checked in a few times to let me know they didn't forget about me, which was really nice of them to do. I know vet bills are expensive. They've always been pricy. Granted, these are the expenses of having a pet / family member. They did blood work, gave him fluids, and anti-nausea medication. The vet explained everything to me beforehand and I saw the quote and consented before everything was done as well. It didn't take too long -- about an hour and a half I'd say. When I came back to pick up my dog, he looked a lot better. They were really kind and caring and genuinely seemed to care about my dog's wellbeing. Although he ended up not feeling well the next day again, I'd like to say that the care that ACCESS Pasadena provided really did contribute to his recovery in the next coming days. He's doing a lot better now and I'm so grateful for this vet clinic! read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

My dog had bloody diarrhea at 9pm. I took her in and the front desk staff at night was super friendly and helpful. Overall the overnight Doctor was nice, listened, and explained things well enough. The vet assistant gave me two options and said to let the front desk know which I chose to do....but the lack of explanation from her led to the front desk messaging and relaying all of my questions. I had to bring her back the next morning for an ultrasound and that's when things went south. I found out when dropping her off that they never gave her pain meds the night before (had to ask for an itemized receipt because I guess it's not standard to just give that?). Ultrasound was completed and I got a call at 10:40am. I declined hospitalization and the endoscopy because I just can't afford it. The Dr. prescribed some meds and said that it could be a bit before they are ready. I called about 3 hours later and they said to come by in an hour to get her. Mind you all they need to do is fill meds. I get there a little more than an hour later and nothing is ready. I just need meds and my dog and that's it (I have already paid). I wait at least 20 minutes in the lobby. They put me in a room where I wait again, and the vet assistant comes to chat about meds. I get meds and wait for my dog and finally get her. I have not left yet and I smell shit....they gave me my dog covered in caked on diarrhea. For pushing hospitalization, they are clearly unable to care for the pets they have, so why take on more? She didn't need to be there so long, in a cage, pooping on herself when no one was taking her out. I understand they had some emergencies come in but I am understanding to a point. The staff sat and watched as I tried to clean my dog up and the only people who offered help were another customer and I believe the vet is who offered me gloves. I had to ask for wipes. I had to clean her up. The last time a vet gave me a poo covered dog they hurt my dog so I am triggered. We are following up with our vet this week, and I just miss living near UC Davis. read more

If you are reading Yelp reviews please remember some people are writing their reviews after something didn't go the way they expected . 2nd Vets/vet techs are special people. This isn't a field that is all rainbow and sunshine ..it's hard... their patients can't tell them what they are feeling. Tests are necessary and are expensive.. they aren't gauging you. Have you ever looked at your own medical bill before insurance? So my experience was wonderful.. and I was hesitant after reading reviews but i followed my gut and it lead me to Dr. Naiman , Tanya, and the amazing staff. And nothing I witnessed while sitting in the waiting area was nothing but kindness and compassion.. My pup tore her CCL and needed TPLO surgery. Dr . Naiman did all the proper tests prior and explained everything to me step by step. He also didn't rush the surgery because he feared she might have an infection elsewhere. Tanya went over every line of the estimate and advised me on things to make it cheaper. When it was time for the surgery 2 weeks later everyone was great and I received updates. Dr Naiman called to let me know it was a success and he also noticed another tear so he fixed it. He's not a robot doctor , you can see his passion for what he does and he wants to make sure you understand every detail. They called me the next day to let me know Frida was ready to be picked up and the woman on the phone was also just amazing. I arrived and placed in a waiting room and Tanya came in and explained EVERYTHING. Nothing was rushed. Yes it's expensive!! But I felt with the type of care Frida got and the experienced surgeon I feel like it could've been even more. We go into being a pet parent knowing costs come with it. It's our choice to get insurance or not.. and If you don't it's expensive. Don't blame the hospital on that. These people care. They will try their hardest to get it right for your animal. But remember their job is one of the hardest out there. They aren't in it for the money, they are in because they are animal lovers just like you and want to help... read more

ACCESS Pasadena - Frida after TPLO surgery - Emergency Pet Hospital Near Me - Pasadena, California

I took my cat to their ER last week. The doc was pretty cold and robotic. I guess being an ER, it's treat 'em and street 'em. My vet referred me back to their internists for an ultrasound and work up. They wouldn't quote me a price for an ultrasound before making the appointment. Their lack of transparency about fees (even fee ranges) is disappointing. It's not like they deal with insurance. They should know. They purposefully withhold this info from the front staff so you have to see the doctor to get the quote and already feel trapped. It's pretty common for vets' offices to post about lab and imaging fees so this feels manipulative and withholding. Really do not appreciate it as they are the closest to where I live and my cat needs specialty care. read more

Everyone is very patient and kind. The vets that saw my dog provided recommendations and did not seem to push any unnecessary treatments. I would definitely come back for the staff and vets. -1 star: other pet owner came in and demanded to be seen right then and there because she had appt, even though they don't do appts here. The front desk staff were polite and told her there was a wait. The pet owner had a hissy fit and called her friend, the owner. The owner spoke to the front desk staff and asked what the delay was. This left a really bad taste. The front desk staff was totally right in their response to the lady, the lady was rude and entitled and it's sad that the owner gave her friend preferential treatment for something that was not emergent. read more