We arrived early, so early in fact that the Cardiology Department was not yet open. We waited in the car and since their parking lot was open and large it wasn't an issue. It was our first time within the ACCESS network so we did not know that the Cardiology Department was separate from Internal Medicine and the Emergency Department. We didn't know that there were so many varying departments. It didn't set in that this was a specialty clinic not a traditional veterinarian office (even though "specialty animal hospital" is literally in their name...haha). The Cardiology Department was on the second floor in a building shared with other companies. The office was clean and peaceful. The women at the front desk were kind and patient. They answered our questions and were helpful. We were seen quickly in the consultation room and I love that the nurse drew a cute little picture with cat ears and whiskers, and put our cat's name on the white dry erase board that was outside of the consultation room. She listened intently to our concerns as it had already been confirmed that the referring veterinarian had provided our cat's health records. We fully expected to wait a while for the doctor since we were about forty minutes early but about five minutes later Dr. Cole greeted us warmly with a team of onlookers (supporting doctors, maybe interns too not exactly sure). Dr. Cole was patient and explained the process for examining our cat's heart health. He answered our questions and took our fur baby for the testing. Around twenty minutes later he and his team returned with the results. He explained the prescription medicine that would be beneficial for our cat and gave further medical advice for our cat. I really appreciated the transparency and clarity around the results. I felt relieved to have such a warm, competent and friendly doctor handling the care for our fur baby. It wasn't cheap but it was worth it. Grateful to Dr. Steven Cole and ACCESS Pasadena! read more

Condescending, disorganized, and phony. I called ahead and was quoted a 2-3 hour wait; after I arrived, it became 4-5 hours. My cat was taken to the back for hours with very little communication. I later learned the doctor had asked a nurse to tell me I could go home and wait, but no one ever told me. The overall attitude felt patronizing, and the "caring" atmosphere came across as performative when basic communication and follow-through were so poor. The medical care itself seemed reasonable, but the management and customer experience were extremely frustrating. I would not return unless I had no other option. read more

I'm torn writing this review because my dog's first visit when he needed an MRI went fairly well and the staff was nice. Granted the bill racked up to a pretty penny but that's expected at any vet hospital and isn't the issue. My issue comes from my call today to inquire about flea medication. My dog was diagnosed with seizures and placed on phenobarbital meds ever since the first visit. He used to be on Next Guard but after starting phenobarbital he can no longer take it. He also had severe reaction to topical flea medication like frontline/advantix. I called today to ask his neurologist what they recommend as flea preventative for dogs who get seizures and are taking phenobarbital. The employee I spoke to on the phone went to ask and came back telling me the doctor we had seen before is no longer working there so they can not advise me. I asked why their current neurologist couldn't advise me then based off his records as nothing has changed and I'm just inquiring about general flea preventative that they recommend is safe for dogs with his condition . She told me I would need to bring him in to be seen by the current neurologist first before they could recommend me anything. It just seems like a complete money grab to make patients come in and pay another visit fee just to get some basic information. The facility was already paid when my dog was first a patient there, the information shouldn't follow his doctor. They still have his information on file if needed. They clearly care more about squeezing as much money as possible from pet owners than caring and advising someone to help their pet that was already a patient in their system. It's giving "pay money in order to get the answer to your question" vibes. "Profit before people" (in this case, pets) read more

I don't have enough positive things to say about my experience at access Pasadena. When my 8 year old cane corso, Parker, started having seizures they took amazing care of her during her first of many visits to the EE hospital at access. Dr. Tai and Dr. Tauro were her neurologists and during our late night visits Dr. Liles was always there to comfort us. They helped us form a care plan and it worked wonderfully until the seizures came back. when we decided to make our end of life decision access was caring, understanding and made the experience as pleasant as it could be during the hardest choice of our lives. I just opened a card signed with beautiful notes signed from the access staff and it brought me to tears. Thank you access for making Parker so comfortable during a hard time. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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I had to take my senior dog after he suffered a seizure. The staff was patient, kind, the vet techs, assistants, and doctor took their time to explain the process, expectations, and steps. We left our dog hospitalized for treatment and we were allowed to spend time to say goodbye. We received clear communication by the doctor and were able to pick up our dog on the same day with meds and next steps. Our dog walked out in a red tshirt, with slogan I'm Back in Action across the back, medications and instructions. This was an emotional and hard day, but the staff made the interaction manageable. Thank YOU Access staff!! read more

ACCESS Pasadena - My beautiful dog - Emergency Pet Hospital Near Me - Pasadena, California

What in the actual BEEEEEP is wrong with this place? We were on vacay for 2 weeks and left my dog Chase with a sitter. When we came back, he was vomiting and having diarrhea for 2 days so I took him to my regular vet and she told me to take him to the ER immediately bc he was severely dehydrated. I arrived here asap to admit my dog and see what's wrong. For the total price of $6251.15, we had 2 overnight stays with a diagnosis of Gastroenteritis and urinary bladder stones with elevated kidney lab values. The drs made it sound like Chase was going to die if he didn't get surgery within the next few seconds. She made it sound extremely urgent. Mind you, he never had any issues peeing prior to this so it was big news to me. She said he has a partial urinary blockage due to the bladder stones in his urethra but he was still peeing. The drs recommendations were to keep him to monitor him overnight and push for urinary catheter and surgery. I didn't agree to urinary catheter or surgery bc I didn't want to do anything invasive to him. They ended up doing the urinary catheter to try and push the stones back in however, they were unsuccessful and couldn't even put the catheter in bc they didn't have a needle small enough so it didn't fit thru his penile bone? So basically they tried and failed but I was still charged for it. Then they continued to push for surgery. Meanwhile all they did was give him anti-nausea meds and IV the whole time he was in there. I was all over the place like okay what should I do? He's my baby and I want the absolute best for him. I decided to finally just take him out the hospital and let him rest at home while finding another location for a second opinion. When I picked him up, poor baby peed like a racehorse for abt 2 mins straight. I have never in my life seen him pee this much and he is 6 years old! They must've kept him in there and not release him for potty breaks/walks the whole time. Vets and hospitals are expensive but this was unbelievable. A money hungry spot and way overpriced. I can't believe they charged 6k for nothing but meds to go home with. Never again. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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I am beyond grateful for Access. One of the strays I've been caring for in my neighborhood has been around for about 14 years. I've noticed her health has been declining for the past few months. She was losing a lot of weight and barely eating. Today, going into my garage, I thought she had passed. She was just lying down and not moving. As I approached her, she was barely breathing. I knew it was time to humanely euthanize, something I really didn't want to do. Calling every 24 vet emergency care in the vicinity, I was quoted $600 plus. The last vet I called was Access and the receptionist was beyond healthful and sympathetic. She gave me options no other clinics did and for that I am forever indebted to Access. Everyone was extremely gentle. I noticed a vet tech had swollen eyes, like she's been crying. So you know there are caring professionals who work here. Their work really isn't easy, so maybe when patients get that desensitized attitude from them, it's something we can't comprehend because we are on the other end. And have no idea what they have to go through too. Again, thank you for taking care of Snowball during her last breath! I know she's at peace living it up in heaven with her original owner. read more

ACCESS Pasadena - RIP snowball - Emergency Pet Hospital Near Me - Pasadena, California

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Dr. Qiu and Halyna were amazing and really took care of my pet! My maltese was diagnosed with ITP and I took her here for treatment and my experience here was great! My dog was well taken care of and she eventually made a full recovery. What I really appreciated the most here was the genuine care Dr.Qiu and Halyna showed for my dog during her treatment. My dog spent 2 nights overnight as well under ACCESS's care and they saw to it that my dog was constantly being monitored for any life threatening developments Don't quite know how the other facets at ACCESS are but my experience has thus far been good! read more

I am updating this after my dog died. My dog was a patient of Dr.Cole's for almost seven years. For six of those years, I thought that Dr. Cole was a great doctor and a compassionate human being. My dog saw Dr. Cole annually for an echocardiogram and while her disease progressed, she never needed medication and based on what he told me, I believed that she never would. While my dog was admitted into this hospital as a critical care patient for aspiration pneumonia, struggling to breathe, I figured that, as her cardiologist (who is also board certified in critical care), Dr. Cole would examine her. Yet, whenever I asked a critical care or an ER doctor if he had examined her, I was told that he had not. When I asked him, he said, "I saw her in rounds." On a follow-up visit, Garrity told me that my dog was running around in the back and that "even Dr. Cole" saw her. I asked if he examined her. Garrity said that he had not but that she had. She is not a cardiologist. A few months later, my dog collapsed. On a Monday, I asked Dr. Cole if he could fit her in. He wrote to tell me that he could fit me in on that Friday in the ACCESS located in Woodland Hills where he sees patients once a week and talks to owners in the entry area (not an exam room). Dr. Cole told me that if my geriatric dog needed to be seen prior to Friday, to take her to the nearest emergency room. The problem is that the "nearest emergency room" does not have a cardiologist, which I told him. This seemed to irritate him. When I did see him, he told me that her condition had progressed to the point of needing medication. I referred to it a "bad news." He dismissed me and said it was not because she will die from one of her other conditions. When I asked a question to make sure that I understood what he said, he condescendingly responded by saying "that's what I just said." He left the room complaining that he had "a million other patients" to see. In February 2026, my dog and I were in a car accident. She broke a bone in her back. A neurologist in another ACCESS hospital then put her on Fentanyl and she almost died. She then went to the "nearest emergency room" where she was admitted obtunded. She was referred to as tachycardic and bradycardic at different times. Naturally, I contacted her cardiologist. Dr. Cole did not respond. He showed no concern for his patient of over six years - a 17 year old dog with a broken bone in her back. At that point, I was considering seeing another doctor but given her advanced age, and Dr. Cole's knowledge of her history, I decided not to. Over the past year, my dog was getting subcutaneously fluids every day. The treating doctors wanted to increase the amount by 50 percent. They wanted her cardiologist's approval due to the risk of fluid overload. Dr. Cole said that if they were concerned about fluids in her lungs, they should do a chest x-ray. The problem is that they wanted to know if her heart was strong enough to take the increase so that she would not get fluid in her lungs. And now to the worst thing of all: MY DOG DIED SIX DAYS AGO. A message was left for Dr. Cole and yet, I heard nothing from Dr. Cole. He again showed no compassion after his patient of almost seven years died. Some doctors really care and some know how to fake it for a 20 minute meeting. I recently wrote a review concentrating on Dr. Cole's positive attributes. Sadly, the reason why I wrote the review was because I felt that my dog's care was suffering due to Dr. Cole's personal feelings about the fact that I expressed my discontent when would not fit her in and because I was upset that her heart disease had advanced. I also believe that his relationship with Dr. Garrity affected my dog's care after I complained about her and posted a truthful review about her. While the positive aspects that I wrote are true, the lack of compassion and what I consider an insufficient interest in my dog's care, were not included. The fact that he is knowledgeable about areas outside of cardiology or shares exam results quickly does not help where he doesn't show concern that my dog was brought into a hospital in a coma. On the subject of my initial review, I recently had to review my dog's medical records and found that on the day that my dog was admitted to this hospital, Dr. Garrity stated in her notes that I left another hospital the night before against medical advice (which is not accurate). What she did not include in her notes is that she personally told me that the medical advice was based on the wrong diagnosis. read more

ACCESS Pasadena - My dog in their critical care dept. Dr. Garrity couldn't remember to review post discharge x-rays. - Emergency Pet Hospital Near Me - Pasadena, California

10/10 ! I've come here twice for different cats and I wish they could always be my vet. The wait isn't too bad. The waiting room is well stocked with free coffee and tea and a vending machine. They ask lots of questions, let my know what financial obligations may come up, and are quick and efficient. Rupert healed EXCELLENT, my TNR outdoor baby had a nasty abscess, but he was flushed and put on antibiotics. Very expensive, but worth it read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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My dog was showing symptoms of melena (back tar-like stool, diahrea, persistent vomiting every 3 hrs, low energy). Visited Glendora Emergency initially out of concern of the low Yelp rating for Access. Glendora did the bloodwork and X-rays, and prescribed metronidazole. The first 5 days on the med suggests she's getting better. However, the symptoms returned a week later and she stopped eating for 3 days. We then visited Access. Same initial process (bloodwork, X-ray). Finding nothing, and to pursue the root cause, ultrasound is suggested as it's the next step in the process. Like many I was hesitant at first. Symptoms continued so I brought her back the next day for IV treatment and ultrasound. Early evening I contacted Access and was expecting another diagnostic recommendation. But to my suprise they identified the root cause, acute pancreatitis. I was so relieved and grateful for their efforts. I thought the metronidazole caused my pet to stop eating, but the Dr took a bigger picture approach and was able to ID the root cause. Appetite enhancer, pain med, and probiotics were prescribed. And in both visits, refunds were issued for some of the estimates which was already paid. This demonstrates some level of honesty and integrity. Within a week, the symptoms began to subside. The stool went from black to brown, watery to soft and now solid. No more vomits or pain. The experience improved my perspective and opinion on vets. Yes, you may find out what the issue is through googling, but they still have a process to follow to identify and confirm the issue. In the end, it's all worth it. read more

ACCESS Pasadena - Beebs second week after treatment. A lot healthier and energetic. Elinimated innout patties, over snacking, chipotle cheese from diet. - Emergency Pet Hospital Near Me - Pasadena, California

Marissa , at the front desk, has only been there for two months and she was extremely informed very very nice, and got us the information we needed really quickly. Our other experience was a year ago when our cat needed to be hospitalized for three days and they were so nice and took such good care of him and let us come and visit him during the day. read more

I brought my dog in for an emergency visit, and unfortunately, the billing process was extremely confusing for the staffs themselves. The staffs seemed unable to clearly confirm which services had been performed and which had not. There were also issues with correcting and removing charges from the invoice. I strongly recommend reviewing every line item on your bill before paying. During my visit, I found multiple duplicate and incorrect charges. For example, my first invoice included radiographs that I should not have been billed for, and a subsequent invoice included IV charges that had already been billed on the original invoice. In total, I encountered multiple instances of services being invoiced more than once. My advice is to carefully question and verify each charge individually. Had I not reviewed every item line by line, I would have paid significantly more than I should have. Take the time to confirm that all services listed were actually provided and that there are no duplicate charges before making payment. On top of that, it took literally two hours to figure this out! read more

I hate leaving bad reviews, but I was really disappointed in my visit to Access. My primary veterinarian performed a biopsy and ultrasound for my cat and referred me to Access Pasadena for another ultrasound and for their internist to review the case. Access had one month before my appointment to gather my cat's records, tests, and notes from my primary vet. When I arrived, the intake questionnaire asked if my cat had fasted. I checked "No" because no one from Access had told me fasting was required. The technician at the front desk said that might be an issue but went to check with the veterinarian. She returned and confirmed that it was still okay to proceed with the $210 consultation, even though my cat had not fasted. However, once I was in the exam room, the veterinarian came in, repeated information my primary vet had already told me, and then said she could not proceed because my cat had not fasted. This was confusing since their own staff had already confirmed that the visit could move forward. The vet also told me my previous tests from November 2025 were now considered outdated and that she needed my primary vet's full notes. This was surprising because Access had an entire month before the appointment to request whatever information they needed. Instead, I was told this only after arriving. After a very brief visit, the vet provided a quote including a $745 ultrasound, bringing the estimate to $3,635 total. Nearly $2,900 of that was for repeating tests simply because the previous ones were done a few months earlier. In the end, I was charged $210 for a consultation that lasted only a few minutes, where the vet mostly repeated what I already knew and then said she could not proceed further. Now I have to redo tests with my primary vet, schedule another appointment with Access, and pay the $210 consultation fee again, along with the ultrasound. If the staff had simply told me at the beginning that my cat couldn't be seen without fasting, I would have happily rescheduled and avoided wasting $210. To make matters worse, on top of the estimate, 2nd page included another $1,000 charge for resuscitation if something goes wrong during testing, bringing the total to over $4,600 just for diagnostics and monitoring--before any treatment even begins. If surgery is required (which my primary vet suspects may be the case), the total could easily exceed $10,000+ at Access. CPR should be free, not a $1,000 option. Situations like this highlight what feels wrong with healthcare--not just for people, but for our pets as well. Charging thousands for tests AND TREATMENT is one thing, but charging $210 for a consultation that couldn't actually proceed because of issues the clinic already knew about beforehand does not sit right with me.... on top of the exorbitant quote I received just for retests. I'll update this review after my next visit. Hopefully management sees this and considers offering a complimentary consultation, since I essentially paid $210 for a visit that provided no meaningful consultation. I left the appointment feeling poorer, without learning anything new about my cat's condition, and after taking unpaid time off work to attend the visit--something I'll now have to do again for the next appointment. Overall, it was a very frustrating experience. read more

ACCESS Pasadena - $3,635 for tests and ultrasound for my cat. This DOESNT include the $1,000 charge for resuscitation they want me to sign if my cat dies. - Emergency Pet Hospital Near Me - Pasadena, California

The staff and doctor were extremely compassionate. Our rescue Frenchie that was between 10-14 years old started having seizures about six months ago, but today, she was suffering with cluster seizures that wouldn't stop. The doctor was very compassionate in giving us choices but very carefully and lovingly said it was a hard decision but most likely time. When she kept having them, I instinctively knew it was going to be time to help her cross the rainbow bridge. As many rescues that we've had and have helped to cross the bridge, I can honestly say it never gets easier. It never hurts less to make that decision, but it helps when the staff is so compassionate. I love you Bon Bon, and I'm going to miss you. Thank you to everyone at Access Pasadena for your compassion during this difficult time. read more

ACCESS Pasadena - When we were getting ready to help her cross the rainbow bridge - Emergency Pet Hospital Near Me - Pasadena, California

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I ONLY bring my family pets to ACCESS. Had an emergency scare this weekend and thought I was going to loose my 12yo terrier- no doubt in my mind taking her to ACCESS would giver her the best chance at survival. Thankfully we were right, they stabilized and treated her and now she's home and recovering. I have brought other pets here and they really are the best. read more

This place is a scam. I took my dog because he fainted. My dog is up to date with all his medical needs and regularly sees his vet. $1,700 later, they came back saying more tests and an ultrasound were needed. $2,800 later, they wanted to test for heartworms and do even more testing, even though all my dogs have been on monthly flea and heartworm medication for years. Of course, they prescribed medications, which I gave my dog. I declined all the extra tests and eventually discontinued the medications because my dog seemed to be doing worse since starting them. The vet said, "I don't think it's the medication," and now my dog just happens to be doing better after stopping them. Mmmm. Dr. ChatGPT was more helpful, and free, at answering my questions than these so-called vet "doctors." The doctor title should really be reserved for the real MDs. read more

I want to be clear that this review is specifically about my experience with Dr. Howard, not the entire clinic. The nurses, technicians, and other veterinarians we interacted with were kind, caring, and professional. They treated both my cat and my family with empathy, and I am grateful for that. Unfortunately, my experience with Dr. Howard was extremely disappointing. I found her to be rude, impatient, and dismissive. Every question felt like an inconvenience, and instead of feeling supported, I felt rushed and judged during an already heartbreaking situation. I understand that veterinarians have demanding jobs and see difficult cases every day. But for pet owners, these are not just cases, they are family members. A little kindness and empathy can make a huge difference when someone is facing the possible loss of a beloved pet. Afterward, we sought a second opinion from another veterinarian. After reviewing my cat's case, that veterinarian raised concerns about some of Dr. Howard's medical decisions and approach to treatment. Hearing that only reinforced the doubts I already had about the care we received. I would not recommend Dr. Howard to pet owners who are looking for a veterinarian who communicates with empathy and patience. read more

5 stars for Dr. Tran in the ER, 2 stars for everyone else. Dr. Tran was very compassionate and understanding of our situation and made us feel heard. We had to hospitalize our boy for 2 days and had a less-than-ideal experience with the Internal Medicine team. As far as treatment went it was as good as it could be given the situation, but their communication from their front desk staff through the Dr. themselves was pretty poor. I was told I'd have our dog's test results Sunday 12/28 and I didn't receive any tests or results until Friday 01/02. This was only after I had been calling every day (5 times) and had to email records directly. Their receptionist was extremely unhelpful never making an effort to resolve the issue even after being told multiple times our pet had already died and we just needed the results for insurance purposes. We had already paid over $6,000 for services and still had to chase them for documentation during an already difficult period. Had he still been alive, waiting 5 days for results to plan the next move would have been unacceptable. To summarize: emergency room staff was great, internal medicine needs to work on customer service and communication. read more

1. Emergency room processes. Took my chihuahua to ER (has liver and kidney disease) at 10 am for ultrasound). He was put in a cold room and didnt get his ultrasound for 8 hours. No food during that time which exacerbated his nausea and condition. By the time I brought him home he was wet, shivering cold, extremely nauseated and had bloody diarrhea all night. Took him to my vet next morning and found he was dehydrated and needed anti nausea medication. 2. Better communication and transparency. Being able to ask doctor questions directly instead of liasoning through their assistants. 3. Money hungry taking advantage of desperate pet owners. Yes they quoted the price, but in an emergency situation you have no choice. read more

ACCESS Pasadena - My chihuahua Pepe - Emergency Pet Hospital Near Me - Pasadena, California

My dog was injured and I needed a doctor to determine how serious things were. So I went to ACCESS. It's the kind of place where you pull in and call the posted phone number. I called and was told "someone will be out to look over your dog in 20-30 minutes. Any treatment might take up to 4 to 6 hours." This is the week of the So Cal Heat Wave, and it was 100 degrees at 11am. The mentioned that "you can't leave, or you lose your place in the queue". So, ok ... really annoying. But if they're busy, it's understandable. I didn't want to lose my place, so I stayed. And Stayed. And Stayed. The 20-30 minutes came and went ... 3 times over! After more than an hour and a half of sitting with my injured dog in a hot car waiting, I gave up and moved on. I found a place about a mile away that took us right away. The attitude conveyed here was "we don't need your business. We don't need to treat you as a valued customer because you're not." If you can't so much as triage your incoming pets, you sure can't be trusted to actually treat them should they ever get inside the door. read more

1 star for being 247 open! 2 stars for a clean and modern decor, and large friendly front office staff. The vet was kind but was VERY technical in terms in explaining what was going and I felt they were trying to upsell me on services. I would be more at ease having my fur baby here for an overnight stay if I could really get a clear answer what exactly was wrong with the kiddo. A lot of medical jargon was thrown at me about the condition and I figure I'd save myself $800 in fees w/o the recommended steps. The kiddo was fine and recovered w/o the hospital stay. read more

My dog started to limp one day & after a checkup at our local vet, they recommended us to ACCESS for a tear in her leg's ligament. We arrived to ACCESS and there is plenty of parking. There is a # to call when you arrive. We checked in and were placed in a room where the doctor went over options and also the techs went over costs. We did the surgery to help our girl be able to walk normally again. It was a long recovery process requiring a little physical therapy and short to increasingly longer walks. Her leg healed up beautifully as well. We have a follow up xray appointment and hopefully she is healing well. Thank you ACCESS for helping her. read more

Don't use the place. They charge exorbitant amount of money and DON'T give your animals life support. Quite a few of the people in the back supposedly taking care of your family animals are only there for a pay check. No compassion. Some of the things that do is take your animal water away because they spill it. Leave them on a soil pee pad. NOT pay attention that the nasal cannula for oxygen are correctly place on the animals nose at all times. When I complain to Vanesa Alberto she said she would get back to me in 2 weeks never did , So when i call she did not take my call OR every get back to me. When i went to visit Chico every day 2 times a day, They would make me wait 2 1/2 hours or more each time. Allow me to visit Chico 10 to 15 minutes only. Stating having owners in the back is disruptive. I paid around $21300 for 4 1/2 days of poor care. Chico died there !!.They are now being investigated by the Veterinary Medical Board in Sacramento. read more

Took my dog in for an emergency visit yesterday afternoon. Im in disbelief for how insensitive the front desk staff are. They did not care that both my dog and I were distressed and couldnt give us a wait time. Also they did NOT triage to even check if my dog was stable enough to wait an unknown wait time with a "high volume" of patients to see. They literally didnt even lay eyes on my dog to check his status yet the front desk staff (multiple) were chatting about personal stuff. Honestly I dont recommend this vet. I went because my primary vet recommended them if we needed care outside of their normal hours. I ended up leaving and going to another emergency vet that was 3 minutes away and they actually had a vet tech triage my dog to check his vitals before the vet was able to see him. Also at the least they were able to treat us with empathy instead of being completely insensitive like we experienced with ACCESS. read more

Three years ago, our cat Momo was brought in. He'd become lethargic, barely moving, spent all of his time sleeping, and yet still got up to eat and drink. So we brought him in. I was actually bringing him in for constipation because he wasn't going. They took him through an absolute gauntlet of tests that cost us an arm and a leg, including putting him under anesthesia for an ultrasound that was completely unnecessary (the anesthesia, I mean). Despite this, the doctor on duty was very kind. And I'm glad that we did at least some of those tests because we found that Momo's liver values were absolutely through the roof. Higher than their instruments could read. The ultrasound revealed a mass in his pancreas (what I believe to have been an abcess). He stayed overnight while they administered antibiotics and fluids to try and get his numbers down. But with less than 24 hours of care, nothing changed. That next morning, Dr. Howard sat us down and, without going over his blood work, said he was dying. I was devastated. I kept asking what the root cause was. Because here's the thing, folks, the liver stops functioning in response to OTHER organs around it failing. She kept saying that they couldn't find one, but that it was probably liver cancer. According to Dr. Howard, Momo was in severe pain and needed to be put down within the next couple of days. She kept pushing that it was cancer. Cancer, cancer, cancer. HOWEVER, my biggest complaint was how cold and argumentative Dr. Howard was. When I pushed back stating that there had to be something causing Momo's liver to fail, asking about the mass they saw in his pancreas, while also mentioning that he still had an appetite despite everything, she pushed back saying that his diabetes was probably making him think he was hungry, so it was just an illusion. Listen. When an animal is truly dying, they don't eat. Trust me, I've been though a cat dying of Leukemia before. Nothing will make them eat if their time is up. She just kept pushing that he needed to be put down. That there was nothing they could do. So I went to get a second opinion from his primary vet and let me tell you: Dr. Howard is rotten at her job. She did not look at all the facts, she just looked at the liver numbers and made an assumption. My own vet went over ALL of his bloodwork numbers with me, something Dr. Howard wasn't even WILLING to do. His white blood cell count was completely normal. In other words, NOT CANCER. His gallbladder numbers were also normal. Something that would have also been badly affected if it was cancer or liver failure. All of the indicators that he was in complete, irreversible liver failure were not there. His bilirubin WAS extremely high, enough that his blue eyes were turning GREEN from all the jaundice. So we put him on the strongest antibiotics they had, and fluids for the foreseeable future. This happened three years ago now. And Momo is still here. Whether it was an infection in his liver or pancreas, we'll never know. But it worked. He celebrated his 18th birthday in May. More than once I was tempted to go back into ACCESS and chew Dr. Howard out for her negligence. To write Momo off as terminal without actually doing her JOB and analyzing his numbers was infuriating. I didn't, but the urge was always there. And seeing the amount of bad reviews for ACCESS here on Yelp encouraged me to share our story. The staff are very friendly, but this place price gouges like mad. And you can run the risk of a doctor who underserves your pet, simply because they have the arrogance to assume they know everything. It looks like Dr. Howard doesn't even work there anymore. Gee, I wonder why. read more

Access cardiology Dr Evan Ross, and office staff including Roxy were so warm and provided our dog with excellent care. I left feeling so comfortable with the plan. Everything was well explained and they are a great team to see your pet. read more

I can't say enough about the fabulous care and tremendously skilled doctors and staff at Access Pasadena. I brought my beloved dog in very sick. They were very truthful with me letting me know that he had a 50-50 chance of surviving I truly believe without their tremendous care I would not have brought home, my beloved dog he needed critical care he was in the hospital for nearly 6 days and each day I saw him I saw the amount of care, the tremendous loving nature in which they took care of every animal in their care the amazing medical equipment an expertise. I fully 100% recommend Access and wish there were more than five stars They exceeded my expectations and go far above the standard of care that you would expect, they keep you posted. You can call anytime the day or night for an update they give you updates if anything changes good or bad. I am truly grateful and would never think I'm going anywhere else but there should my pets need help. read more

This isn't their fault that my dog passed, but I am truly at a loss for words that they actually charge this much to perform CPR. It is something that is physically free to do. The pet is no longer alive so the risk of being bitten is nonexistent. I can't wrap my mind around why on earth it would cost anything at all. And yes, I've performed CPR on more people than I could count working bedside nursing during the COVID 19 pandemic so I understand how exhausting it could be, still can't figure it out. It truly is exploitation. Healthcare in this country is a joke even down to the care our animals get. It's cruel, and inhumane and you should be ashamed of yourselves. read more

ACCESS Pasadena - My sweet angel Zoey - Emergency Pet Hospital Near Me - Pasadena, California

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We were refer to ACCESS Pasadena internal medicine specifically (Dr. SG) by our primary vet for our cat. Our cat has been having chronic cough and breathing issues, that is why we wanted someone who is specialized and who can go in depth with how we can help our cat. They took our cat to another room for examination and vital signs. Then, the doctor came in and told us she did an exam and heard increase and congested breath sounds (something we've obviously know because we live with the cat, duh?!), says nothing about his vital signs, without even asking assessment questions. The next thing she says was we need blood work, xray, and bronchoscopy. That was pretty much it, no options, no explanation at all. We understand diagnostic is important but to someone who is in medical field (which I am), she gave us no understanding of what labs they're doing and what it can tell us, what X-ray will show us. Most importantly, zero explanation of benefits and risks in sedating a 13 year old cat who is frail and sensitive, stick a tube down his throat just because we need data points. This speaks to me as a medical professional as no bedside manner, she does not know how to communicate with patient's family, and probably burned out. Her only "sympathetic" statement was the cat is precious to us therefore we should do all these things. It took us 1.5 month to schedule this visit, dr's visit was 15mins, the only thing they did was vital signs. Come on! Do I really need to pay $220 for you to tell me what I do already know??? We asked for the bill if these things were to happen (attached photo) which was ridiculous and decided to run away from this place. Our pets need us to advocate for them and this business is just hungry for money with no help and takes advantage of pet owners. I would definitely bring this up to better business bureau. I would not recommend this place at all. Pet owners out there, please beware! read more

ACCESS Pasadena - Ridiculous bill - Emergency Pet Hospital Near Me - Pasadena, California

Five stars for the doctors -- their medical expertise and dedication can truly save your pet's life, and we are very grateful for the care they provided. However, I have to take one star away because of the billing practices. Pet owners should carefully review their itemized bills. In our case, we noticed charges that did not match the services that were actually performed. They also double charged on the procedures (ie. the ultrasound). As a healthcare provider myself, I understand how medical billing works. Clinics cannot simply add charges or create itemized bills that do not accurately reflect the services provided. I sincerely hope this was an honest mistake or oversight. But if billing is not carefully reviewed, situations like this can happen -- and that is especially troubling when pet owners are already under tremendous emotional stress while trying to care for a sick pet. Hopefully the Billing team department saw this review and pay special attention to this matter. Thank you. read more

ACCESS Pasadena - Dr J. Naiman saved my boy's life - Emergency Pet Hospital Near Me - Pasadena, California

My son just came home from dropping his cat off that's having some trouble swallowing and they charged him $2,000.00 today for his visit for testing, exam meds and x- rays and all. Cats still there and this doesn't include any treatment. I'm beyond shocked!! Same cat had emergency surgery at another vet and spent three days there and it cost less!! read more

We arrived with our puppy around 12:00 a.m. after he had fallen and appeared to be injured. I was standing at the front desk in tears, begging for anyone to please at least take a look at him. Instead of receiving any compassion or basic help, I was told, "You are not considered an emergency priority. The wait time is 4-6 hours." I have never experienced such a lack of care in my life. We waited for more than 4 hours in an exam room hoping that at least one doctor would come in to check on him. During that entire time, several staff members walked past our room, and not a single person stopped to ask how my puppy was doing or whether his condition had gotten worse. I had to keep getting up and reminding them that we were still there waiting. It was an incredibly upsetting and disappointing experience, especially in a place that is supposed to help animals in distress. I never want to return. To make things even worse, I also saw another person come in with a dog that was actively bleeding, and the receptionists barely reacted. They did not seem concerned at all. I have never seen such cold, indifferent, and unprofessional treatment at any clinic before. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

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The staff were prompt and empathetic in a very difficult situation. When I arrived, I was greeted by two different staff members who immediately moved me into a separate room. While it's not a place I hope to ever visit again, I'm glad that Access exists and is available 24/7. This visit was on a Saturday afternoon. I found their pricing to be on the higher end of normal, but I'm not going to shop around for the best deal in an emergency. They handled everything on site. read more

I have been coming here for a little over a year now, and the way the staff members have treated my son as if he was their own I went through two oncologists here, and I love Dr. Tansey. She is knowledgable and realistic yet caring and you can tell she loves helping pets. Sidenote: also love how they have free coffee lol read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I am absolutely devastated and deeply saddened by what happened at this 24-hour animal hospital. Late one night, I brought in an injured dog I found on the road. The dog was unidentified at the time, and I was trying to help get it emergency care. Because I was not the owner and no owner had been located, I was asked to sign a form releasing the dog into the hospital's custody. I understood that to mean the dog would be evaluated and treated as appropriate. I later learned -- through the dog's owner -- that the dog was classified as a stray and euthanized that same night. I was told that no medical interventions were attempted prior to that decision. The dog did not appear neglected to me; it looked well groomed and cared for. I was not contacted, and I was not aware that euthanasia was being considered. For a hospital that states on its website, "Where specialty veterinary medicine meets compassion and care," this experience felt inconsistent with that message. The lack of communication and transparency was extremely upsetting. I understand that emergency hospitals must follow policies and make difficult decisions. However, I believe people who bring in injured animals in good faith should be clearly informed about what may happen and whether they will be contacted before irreversible decisions are made. This experience has been heartbreaking, and I hope greater transparency can help prevent similar situations in the future. read more

My family and I had an amazing experience with ACCESS even though we were there for a heartbreaking situation. Something people tend to not realize or understand is that having a pet can be expensive. Veterinary care, especially emergency or specialty care, is very pricey. The hope is that your pet will never have to go through any scenario that requires either type of care but the reality is, it will most likely happen one way or another. My almost 17 year old cat had to be admitted to the ER for a blood transfusion two days before Christmas. She was in stage 4 kidney disease and was anemic. She also had to be transferred to internal medicine for additional lab work and tests. The techs and doctors called us daily to keep us updated. Unfortunately, while the transfusion went well, other parts of her body began to shut down. We were able to bring her home on Christmas for a few hours before making the decision to take her back for euthanasia. It was the hardest thing we ever had to do but every single person we encountered, from the receptionists to the nurses to the doctors, were so amazingly knowledgeable and kind. I could not have asked for a better experience during such a difficult time. To be transparent, I now have a $6000 bill to pay after 3 days of ICU care, treatment, and the euthanasia but she was my first pet and whatever I could do to make her last days as comfortable as possible was worth it to me. They do take CareCredit so I'm able to pay it off over the course of a year without interest. Based off my personal experience, I highly recommend ACCESS. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I could cry writing this review. Our cat underwent digit removal surgery due to cancer and I was already a mess because this is my baby. Dr. Naiman was the surgeon and he is an honest man, he refunded the extra money that was not used during the surgery and all of the vet techs have been so helpful, especially one of the girls with tunnel plug earrings. Our cat is difficult after surgeries (this is her second one) and the staff of the surgery and the oncology department made this as easy as they could on us and I am forever grateful. I also can't say enough good things about Dr. Colleen Tansey in the oncology department She made us feel so at ease and I am so grateful that we came to her to take care of our baby. read more

ACCESS Pasadena - Emergency Pet Hospital Near Me - Pasadena, California

I had to bring our senior dog, Heidi, to ACCESS Pasadena on one of the hardest mornings of my life a few weeks ago. I wasn't sure what was happening, only that she was in pain. The staff immediately showed compassion--for Heidi and for me. Dr. Li/Lee(?) treated her gently, explained what she was seeing, and never pressured me (or my husband who had to FaceTime with us) in any direction. It's such a vulnerable moment, walking through those doors not knowing what comes next. But the care we received helped bring peace to an impossibly hard decision. We were able to say goodbye to our girl with dignity and love. Thank you for helping guide us through that. read more

ACCESS Pasadena - Our precious girl. - Emergency Pet Hospital Near Me - Pasadena, California

I'd highly recommend that you advocate for your furry friend and not going with ALL the test they tell you to that will run you $$$$, I sat here waiting for a while after they took my furry friend in not knowing that they weren't helping until I paid in full upfront.. read more