Kurt was amazing in helping us from the sale to overseeing the install and making everything right!…read more He deserves a big raise!!

Audio Video Innovators recently completed an above the fireplace TV installation for me. There were…read morea few technical issues. However Kurt at Audio Video Innovators made it all good. I am a very satisfied customer and would use Audio Video Innovators again.

Update: LFT Lock &…read moreSecurity has been out a number of times since my last review several years ago. They have responded promptly, with appropriate & efficient services. Our semi-rural home property has numerous locks & security devices. Luke & his team are very knowledgeable about them all. I recommend them highly.

I expressed that I needed same-day service. The dispatcher said they would call around and give me…read morea call back. I never even received a call that day or any day after for that matter.

I will never recommend Vivint; after being a customer for 10 years all I have to say is DO NOT USE…read moreTHIS COMPANY. After the sale of our home, I contacted Vivint customer service to let them know the new home owner will be taking over the home security devices and everything will be transferred to them; at that time vivint removed our access to the vivint account. I rightly assumed that was it... only to realize 10 months later Vivint was still billing us monthly (as well as the new home owners); they were collecting monthly fees for a service we no longer had (and also billing the new home owners). After a week of back and forth with their customer service we were finally told it was an error and we would receive a full refund from the time of transfer (10 months); the refund I received was less than 1 month of charges. We have spent another week of our time arguing with customer service who now says we will not be getting the refund since we have no written documentation from customer service; not only that, they are refusing to release the recorded phone message where their customer service representative acknowledges the error and promises we will be receiving a refund for the 10 months of double charges. UNREAL.

I've been a Vivint customer for a few years and only had small issues. Recently, a salesman…read morearrived and gave his speech about upgrades for only $2/month more. A month later, and now I'll be paying $20 more a month. I spent most of today trying to understand the difference. I couldn't login online - the third(?) Vivint person told me I was using the wrong login (what the previous people told me). A few hours later, I finally got a straight answer regarding the cost. The salesman either made a mistake or was uninformed regarding terms of the financing. The loyalty team member was very sorry about the problem. When I asked about canceling and returning the new equipment and getting the old stuff re-installed, I was told I missed the 30-day downgradable period - by one day (yesterday was Sunday and the billing/loyalty team is not available on the weekend). I need to call back (because the dept you really need is only available by phone) and spend more time in limbo - to find out what would it cost me to scrap the whole thing. Today was beyond frustrating. Hearing "I'm sorry" and "I apologize" so much but not offering any reasonable solution amounts to "you're screwed".

Horrible ownership, doesn't follow through with jobs. Not a reliable company. Terrible about follow…read moreups, find somebody else for the job not them.

My experience with this company was fantastic! From the initial phone call/consultation through…read moreinstallation Focus'N was helpful, knowledgeable, and professional. I would highly recommend this business for electronic security services!

The install took about a month and a half from start to finish, the only reason I am leaving a 5…read morestar review is because of Damian, he went above and beyond the call of duty, he is very knowledgeable, did a beautiful install, he explained everything and answered all of our questions and concerns.. Damian drove an hour and a half to Alexandria Louisana from Lafeyette. Damian would be an asset to any company. Great job, thank you Damian. Manny & Teresa Alexandria, LA

ADT is terrible. My system has not worked properly in over 6 months. I called a few times and…read moreeventually they set up a virtual appointment, which did not fix the issue. Then they said I had to pay for a technician to come out when it's their equipment that is not working. I finally broke down to schedule the appointment and when I called to try and get a narrower window for the tech to arrive, I was faced with an AI hall monitor. I kept asking for a human, and AI kept spinning me around and around. When I finally did get a human, I was advised that they cannot narrow the time down. I am quite sure the tech will say I need an upgrade and charge me for it. Nope. Not happening. As soon as I finish paying for this lousy equipment and service (speared over 5 years), I am cancelling this service.

Merde, I don't know WHO recently bought Acadiana Security Plus, but the overall quality has dropped…read moreprecipitously. Don't get me wrong - the technician we dealt with in person yesterday was great - very personable and competent. And, though it took it took thirty minutes, the individual that FINALLY talked us through shutting down the badly - and very loudly - malfunctioning alarm after was very competent and patient. However, everything that we dealt with in terms of service and professionalism up to that point was absolutely awful and nothing like what we were used to. Apparently thr problem is that when Acadiana Security Plus was thought out, they reduced their phone staff to only one overnight technician, which is why we were stuck for forty-five minutes on the carport in the LIGHTNING STORM WITH A SMALL CHILD to get away from the howling alarm. ALSO, the multiple individuals that used to answer the phones, providing immediate answers and assistance, have apparently been replaced with one overnight office staffer who is TERRIBLE. This particular fatuous individual is unprofessional, rude, condescending, and doesn't even bother to answer with the name of the company anymore, and starts raising her voice when a customer doesn't immediately respond to the completely unfamiliar "Central Station". In fact, it was sadly she that answered this morning at 6:00 in the morning when I called to figure out why the keypad was simply sounding an alarm again. After condescension, stating the obvious, and reiteration of condescension in stating the obvious, I finally got her to switch me to THE overnight technician. He couldn't give an answer for why it started randomly going off at 6:00 in the morning either, other than that it was the part that needs replacing. He also didn't ask for the code from the keypad, nor could he answer whether or not this was going to continue happening at random points. At least the one guy yesterday was competent. These are just a few of the problems out of several that we've experienced in the last 24 hours of dealing with these folks. However, they seem par for the course, in my experience, for what happens when Carpetbaggers from another area buy up an Acadiana company. An immediate drop in professionalism, personal service, quality of service, staff, and a dovetailing through a central Hub that is less than efficient and irritable with questions, all sound painfully familiar. We've been with this company for 15 years, so that should tell you out there and the company itself how ticked off we are. So rest assured, it may be a while before we eat complete our contract, but if such idiocy continues, we shall certainly not renew it.

I've been using Acadiana Security Plus for about 7 years now and I don't have many complaints…read more They are a locally owned service and if you want your security system serviced quickly and professionally, I wouldn't hesitate to recommend Acadiana Security Plus. Amy Corner has been excellent to work with and she follows up and makes sure that any concerns or open items are completed. I recently purchased another home in Lafayette that was being built and we had the security system "roughed in" during construction and then finalized at the end of construction and it was a lot cleaner and smoother than having them cut into your walls after the fact. A lot of today's systems have wireless components and Acadiana Security is no different. In fact, they offer fully wired, wireless or a combination of both depending on what you desire and in fact mine is a combination of both. Their pricing is very competitive and I did shop around this year before deciding on staying with Acadiana Security Plus. The biggest reason I went with them again was the service and warranty on their components. It's better and I know that when I call them I am not speaking to some rep in Atlanta or San Diego who has to coordinate through others to get something done at my house. If you want to support local businesses and get a security system with excellent service, look no further. Enjoy!

EP helped make my house a smart home. They installed a lighting control system that is set for…read moredifferent timed events to trigger when to turn off and on my lights. Before this system I would spend 5 minutes each night turning off all lights and lowering the blinds in my bedroom. Now all of this is automated. I wake up each morning to my shades slowly opening and when I leave my house all the lights turn off to save on electricity. I'm a very satisfied customer.

From the owner: Electronics Professionals provides our clients with engineered audio, visual, and automation…read morepackages in an easy to use platform that will enhance and simplify the quality of your life in your home and business. we regularly work hand and hand with builders, designers, decorators, architects, and clients to guarantee the project exceeds your expectations.

Very disappointed with customer service. just Purchased a home where the previous owner had Alarm…read moreCenter system in place. I wanted to continue with their service. Made an appt for them to look at property and they were a " no show" and no phone call letting me know they would not make the appt. When I called them regarding this, the person that answered the phone was very passive and uninterested in gaining a new customer.

We've had the alarm system with this company for years. Great system…read more The only issue I've had with them is just to reconnect our cameras to the WiFi they will not help you with it over the phone, they want to charge an individual 75.00 an hour for a 10 minute job. Yes, they have a job to do and this i understand, i just think the pricing is outrageous just to reconnect my WiFi to my camera ssystem.