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    Acadian Total Security

    4.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    30 minutes

    Response rate

    100%

    Services - Acadian Total Security

    Home automation repair

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Home system automation

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    Recommended Reviews - Acadian Total Security

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    4 years ago

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    8 years ago

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    8 years ago

    Easy to get a quote! We have our system installed and are really enjoying it. Every time I need help, the CR's are always nice and helpful!

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    Ask the Community - Acadian Total Security

    Vivint

    Vivint

    2.0
    (5 reviews)

    I will never recommend Vivint; after being a customer for 10 years all I have to say is DO NOT USE…read moreTHIS COMPANY. After the sale of our home, I contacted Vivint customer service to let them know the new home owner will be taking over the home security devices and everything will be transferred to them; at that time vivint removed our access to the vivint account. I rightly assumed that was it... only to realize 10 months later Vivint was still billing us monthly (as well as the new home owners); they were collecting monthly fees for a service we no longer had (and also billing the new home owners). After a week of back and forth with their customer service we were finally told it was an error and we would receive a full refund from the time of transfer (10 months); the refund I received was less than 1 month of charges. We have spent another week of our time arguing with customer service who now says we will not be getting the refund since we have no written documentation from customer service; not only that, they are refusing to release the recorded phone message where their customer service representative acknowledges the error and promises we will be receiving a refund for the 10 months of double charges. UNREAL.

    I've been a Vivint customer for a few years and only had small issues. Recently, a salesman…read morearrived and gave his speech about upgrades for only $2/month more. A month later, and now I'll be paying $20 more a month. I spent most of today trying to understand the difference. I couldn't login online - the third(?) Vivint person told me I was using the wrong login (what the previous people told me). A few hours later, I finally got a straight answer regarding the cost. The salesman either made a mistake or was uninformed regarding terms of the financing. The loyalty team member was very sorry about the problem. When I asked about canceling and returning the new equipment and getting the old stuff re-installed, I was told I missed the 30-day downgradable period - by one day (yesterday was Sunday and the billing/loyalty team is not available on the weekend). I need to call back (because the dept you really need is only available by phone) and spend more time in limbo - to find out what would it cost me to scrap the whole thing. Today was beyond frustrating. Hearing "I'm sorry" and "I apologize" so much but not offering any reasonable solution amounts to "you're screwed".

    Acadian Total Security - securitysystems - Updated July 2026

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