Received a recommendation to install Digital door locks in our home by "Level Up Your Home"…read more Purchased locks April 13th, 2019. Tried for weeks to setup appointment for installation. Was told by "Kristi" that we couldn't get an appointment for the month of May, but could set appointment for June 1st at 10:00am. Required money upfront! No Call, No Show, No service. Ask for refund and just get message to contact number that just goes to voice mail.

Easy purchase, delivery and install. The team was courtesy and took their time explaining the…read moredifferences between the ring bells including the advantages and disadvantages to each. Install was on time, quick and again informative with how to use the system. HIGHLY RECOMMENDED.

I am trying to take the alarm bypass off one of my kitchen windows. They (Acadiana Security…read morePlus/Pye Barker) want to charge me $140 for a technician to come and enter the security code on my panel that will allow them to do it. $140 to drive a few miles and punch in their secret code!!! What a joke. I'm am (was) a good customer. They should do this for me for free.

Merde, I don't know WHO recently bought Acadiana Security Plus, but the overall quality has dropped…read moreprecipitously. Don't get me wrong - the technician we dealt with in person yesterday was great - very personable and competent. And, though it took it took thirty minutes, the individual that FINALLY talked us through shutting down the badly - and very loudly - malfunctioning alarm after was very competent and patient. However, everything that we dealt with in terms of service and professionalism up to that point was absolutely awful and nothing like what we were used to. Apparently thr problem is that when Acadiana Security Plus was thought out, they reduced their phone staff to only one overnight technician, which is why we were stuck for forty-five minutes on the carport in the LIGHTNING STORM WITH A SMALL CHILD to get away from the howling alarm. ALSO, the multiple individuals that used to answer the phones, providing immediate answers and assistance, have apparently been replaced with one overnight office staffer who is TERRIBLE. This particular fatuous individual is unprofessional, rude, condescending, and doesn't even bother to answer with the name of the company anymore, and starts raising her voice when a customer doesn't immediately respond to the completely unfamiliar "Central Station". In fact, it was sadly she that answered this morning at 6:00 in the morning when I called to figure out why the keypad was simply sounding an alarm again. After condescension, stating the obvious, and reiteration of condescension in stating the obvious, I finally got her to switch me to THE overnight technician. He couldn't give an answer for why it started randomly going off at 6:00 in the morning either, other than that it was the part that needs replacing. He also didn't ask for the code from the keypad, nor could he answer whether or not this was going to continue happening at random points. At least the one guy yesterday was competent. These are just a few of the problems out of several that we've experienced in the last 24 hours of dealing with these folks. However, they seem par for the course, in my experience, for what happens when Carpetbaggers from another area buy up an Acadiana company. An immediate drop in professionalism, personal service, quality of service, staff, and a dovetailing through a central Hub that is less than efficient and irritable with questions, all sound painfully familiar. We've been with this company for 15 years, so that should tell you out there and the company itself how ticked off we are. So rest assured, it may be a while before we eat complete our contract, but if such idiocy continues, we shall certainly not renew it.