I was in town only for a few days to assist my mother and we decided she needed a home alarm due to…read morerecent break ins in the neighborhood. Greg White with Acadian came out very quickly and discussed several options in an effort to try and figure out what we needed. He was not concerned with trying to "sell" us anything - he just wanted to make sure that we got what we were looking. I was happy with the quote and scheduled work to begin very soon. They were quick clean and the fellow that did the installation actually cleaned up the house afterwards! When does that happen? They did a great job and a month later we are still very pleased with the work! I would definitely recommend them to anyone.

The 5 year contract that you're locked into is a complete scam. The equipment is faulty and prone…read moreto outages. The monitoring app is poorly developed and doesn't work on your home WiFi. The cost to have their equipment serviced is exorbitant and should be a crime. And the customer service is not helpful. Do not get this service. Do not sign a contract with them. There are better alternatives.

Received a recommendation to install Digital door locks in our home by "Level Up Your Home"…read more Purchased locks April 13th, 2019. Tried for weeks to setup appointment for installation. Was told by "Kristi" that we couldn't get an appointment for the month of May, but could set appointment for June 1st at 10:00am. Required money upfront! No Call, No Show, No service. Ask for refund and just get message to contact number that just goes to voice mail.

Easy purchase, delivery and install. The team was courtesy and took their time explaining the…read moredifferences between the ring bells including the advantages and disadvantages to each. Install was on time, quick and again informative with how to use the system. HIGHLY RECOMMENDED.

Merde, I don't know WHO recently bought Acadiana Security Plus, but the overall quality has dropped…read moreprecipitously. Don't get me wrong - the technician we dealt with in person yesterday was great - very personable and competent. And, though it took it took thirty minutes, the individual that FINALLY talked us through shutting down the badly - and very loudly - malfunctioning alarm after was very competent and patient. However, everything that we dealt with in terms of service and professionalism up to that point was absolutely awful and nothing like what we were used to. Apparently thr problem is that when Acadiana Security Plus was thought out, they reduced their phone staff to only one overnight technician, which is why we were stuck for forty-five minutes on the carport in the LIGHTNING STORM WITH A SMALL CHILD to get away from the howling alarm. ALSO, the multiple individuals that used to answer the phones, providing immediate answers and assistance, have apparently been replaced with one overnight office staffer who is TERRIBLE. This particular fatuous individual is unprofessional, rude, condescending, and doesn't even bother to answer with the name of the company anymore, and starts raising her voice when a customer doesn't immediately respond to the completely unfamiliar "Central Station". In fact, it was sadly she that answered this morning at 6:00 in the morning when I called to figure out why the keypad was simply sounding an alarm again. After condescension, stating the obvious, and reiteration of condescension in stating the obvious, I finally got her to switch me to THE overnight technician. He couldn't give an answer for why it started randomly going off at 6:00 in the morning either, other than that it was the part that needs replacing. He also didn't ask for the code from the keypad, nor could he answer whether or not this was going to continue happening at random points. At least the one guy yesterday was competent. These are just a few of the problems out of several that we've experienced in the last 24 hours of dealing with these folks. However, they seem par for the course, in my experience, for what happens when Carpetbaggers from another area buy up an Acadiana company. An immediate drop in professionalism, personal service, quality of service, staff, and a dovetailing through a central Hub that is less than efficient and irritable with questions, all sound painfully familiar. We've been with this company for 15 years, so that should tell you out there and the company itself how ticked off we are. So rest assured, it may be a while before we eat complete our contract, but if such idiocy continues, we shall certainly not renew it.

I've been using Acadiana Security Plus for about 7 years now and I don't have many complaints…read more They are a locally owned service and if you want your security system serviced quickly and professionally, I wouldn't hesitate to recommend Acadiana Security Plus. Amy Corner has been excellent to work with and she follows up and makes sure that any concerns or open items are completed. I recently purchased another home in Lafayette that was being built and we had the security system "roughed in" during construction and then finalized at the end of construction and it was a lot cleaner and smoother than having them cut into your walls after the fact. A lot of today's systems have wireless components and Acadiana Security is no different. In fact, they offer fully wired, wireless or a combination of both depending on what you desire and in fact mine is a combination of both. Their pricing is very competitive and I did shop around this year before deciding on staying with Acadiana Security Plus. The biggest reason I went with them again was the service and warranty on their components. It's better and I know that when I call them I am not speaking to some rep in Atlanta or San Diego who has to coordinate through others to get something done at my house. If you want to support local businesses and get a security system with excellent service, look no further. Enjoy!

Kurt was amazing in helping us from the sale to overseeing the install and making everything right!…read more He deserves a big raise!!

Audio Video Innovators recently completed an above the fireplace TV installation for me. There were…read morea few technical issues. However Kurt at Audio Video Innovators made it all good. I am a very satisfied customer and would use Audio Video Innovators again.