I was in town only for a few days to assist my mother and we decided she needed a home alarm due to…read morerecent break ins in the neighborhood. Greg White with Acadian came out very quickly and discussed several options in an effort to try and figure out what we needed. He was not concerned with trying to "sell" us anything - he just wanted to make sure that we got what we were looking. I was happy with the quote and scheduled work to begin very soon. They were quick clean and the fellow that did the installation actually cleaned up the house afterwards! When does that happen? They did a great job and a month later we are still very pleased with the work! I would definitely recommend them to anyone.

The 5 year contract that you're locked into is a complete scam. The equipment is faulty and prone…read moreto outages. The monitoring app is poorly developed and doesn't work on your home WiFi. The cost to have their equipment serviced is exorbitant and should be a crime. And the customer service is not helpful. Do not get this service. Do not sign a contract with them. There are better alternatives.

Kurt was amazing in helping us from the sale to overseeing the install and making everything right!…read more He deserves a big raise!!

Audio Video Innovators recently completed an above the fireplace TV installation for me. There were…read morea few technical issues. However Kurt at Audio Video Innovators made it all good. I am a very satisfied customer and would use Audio Video Innovators again.

I will never recommend Vivint; after being a customer for 10 years all I have to say is DO NOT USE…read moreTHIS COMPANY. After the sale of our home, I contacted Vivint customer service to let them know the new home owner will be taking over the home security devices and everything will be transferred to them; at that time vivint removed our access to the vivint account. I rightly assumed that was it... only to realize 10 months later Vivint was still billing us monthly (as well as the new home owners); they were collecting monthly fees for a service we no longer had (and also billing the new home owners). After a week of back and forth with their customer service we were finally told it was an error and we would receive a full refund from the time of transfer (10 months); the refund I received was less than 1 month of charges. We have spent another week of our time arguing with customer service who now says we will not be getting the refund since we have no written documentation from customer service; not only that, they are refusing to release the recorded phone message where their customer service representative acknowledges the error and promises we will be receiving a refund for the 10 months of double charges. UNREAL.

I've been a Vivint customer for a few years and only had small issues. Recently, a salesman…read morearrived and gave his speech about upgrades for only $2/month more. A month later, and now I'll be paying $20 more a month. I spent most of today trying to understand the difference. I couldn't login online - the third(?) Vivint person told me I was using the wrong login (what the previous people told me). A few hours later, I finally got a straight answer regarding the cost. The salesman either made a mistake or was uninformed regarding terms of the financing. The loyalty team member was very sorry about the problem. When I asked about canceling and returning the new equipment and getting the old stuff re-installed, I was told I missed the 30-day downgradable period - by one day (yesterday was Sunday and the billing/loyalty team is not available on the weekend). I need to call back (because the dept you really need is only available by phone) and spend more time in limbo - to find out what would it cost me to scrap the whole thing. Today was beyond frustrating. Hearing "I'm sorry" and "I apologize" so much but not offering any reasonable solution amounts to "you're screwed".

Update: LFT Lock &…read moreSecurity has been out a number of times since my last review several years ago. They have responded promptly, with appropriate & efficient services. Our semi-rural home property has numerous locks & security devices. Luke & his team are very knowledgeable about them all. I recommend them highly.

I expressed that I needed same-day service. The dispatcher said they would call around and give me…read morea call back. I never even received a call that day or any day after for that matter.

The install took about a month and a half from start to finish, the only reason I am leaving a 5…read morestar review is because of Damian, he went above and beyond the call of duty, he is very knowledgeable, did a beautiful install, he explained everything and answered all of our questions and concerns.. Damian drove an hour and a half to Alexandria Louisana from Lafeyette. Damian would be an asset to any company. Great job, thank you Damian. Manny & Teresa Alexandria, LA

ADT is terrible. My system has not worked properly in over 6 months. I called a few times and…read moreeventually they set up a virtual appointment, which did not fix the issue. Then they said I had to pay for a technician to come out when it's their equipment that is not working. I finally broke down to schedule the appointment and when I called to try and get a narrower window for the tech to arrive, I was faced with an AI hall monitor. I kept asking for a human, and AI kept spinning me around and around. When I finally did get a human, I was advised that they cannot narrow the time down. I am quite sure the tech will say I need an upgrade and charge me for it. Nope. Not happening. As soon as I finish paying for this lousy equipment and service (speared over 5 years), I am cancelling this service.

Merde, I don't know WHO recently bought Acadiana Security Plus, but the overall quality has dropped…read moreprecipitously. Don't get me wrong - the technician we dealt with in person yesterday was great - very personable and competent. And, though it took it took thirty minutes, the individual that FINALLY talked us through shutting down the badly - and very loudly - malfunctioning alarm after was very competent and patient. However, everything that we dealt with in terms of service and professionalism up to that point was absolutely awful and nothing like what we were used to. Apparently thr problem is that when Acadiana Security Plus was thought out, they reduced their phone staff to only one overnight technician, which is why we were stuck for forty-five minutes on the carport in the LIGHTNING STORM WITH A SMALL CHILD to get away from the howling alarm. ALSO, the multiple individuals that used to answer the phones, providing immediate answers and assistance, have apparently been replaced with one overnight office staffer who is TERRIBLE. This particular fatuous individual is unprofessional, rude, condescending, and doesn't even bother to answer with the name of the company anymore, and starts raising her voice when a customer doesn't immediately respond to the completely unfamiliar "Central Station". In fact, it was sadly she that answered this morning at 6:00 in the morning when I called to figure out why the keypad was simply sounding an alarm again. After condescension, stating the obvious, and reiteration of condescension in stating the obvious, I finally got her to switch me to THE overnight technician. He couldn't give an answer for why it started randomly going off at 6:00 in the morning either, other than that it was the part that needs replacing. He also didn't ask for the code from the keypad, nor could he answer whether or not this was going to continue happening at random points. At least the one guy yesterday was competent. These are just a few of the problems out of several that we've experienced in the last 24 hours of dealing with these folks. However, they seem par for the course, in my experience, for what happens when Carpetbaggers from another area buy up an Acadiana company. An immediate drop in professionalism, personal service, quality of service, staff, and a dovetailing through a central Hub that is less than efficient and irritable with questions, all sound painfully familiar. We've been with this company for 15 years, so that should tell you out there and the company itself how ticked off we are. So rest assured, it may be a while before we eat complete our contract, but if such idiocy continues, we shall certainly not renew it.

I've been using Acadiana Security Plus for about 7 years now and I don't have many complaints…read more They are a locally owned service and if you want your security system serviced quickly and professionally, I wouldn't hesitate to recommend Acadiana Security Plus. Amy Corner has been excellent to work with and she follows up and makes sure that any concerns or open items are completed. I recently purchased another home in Lafayette that was being built and we had the security system "roughed in" during construction and then finalized at the end of construction and it was a lot cleaner and smoother than having them cut into your walls after the fact. A lot of today's systems have wireless components and Acadiana Security is no different. In fact, they offer fully wired, wireless or a combination of both depending on what you desire and in fact mine is a combination of both. Their pricing is very competitive and I did shop around this year before deciding on staying with Acadiana Security Plus. The biggest reason I went with them again was the service and warranty on their components. It's better and I know that when I call them I am not speaking to some rep in Atlanta or San Diego who has to coordinate through others to get something done at my house. If you want to support local businesses and get a security system with excellent service, look no further. Enjoy!

EP helped make my house a smart home. They installed a lighting control system that is set for…read moredifferent timed events to trigger when to turn off and on my lights. Before this system I would spend 5 minutes each night turning off all lights and lowering the blinds in my bedroom. Now all of this is automated. I wake up each morning to my shades slowly opening and when I leave my house all the lights turn off to save on electricity. I'm a very satisfied customer.

From the owner: Electronics Professionals provides our clients with engineered audio, visual, and automation…read morepackages in an easy to use platform that will enhance and simplify the quality of your life in your home and business. we regularly work hand and hand with builders, designers, decorators, architects, and clients to guarantee the project exceeds your expectations.

So nice and helpful! Was very professional and did an awesome job,was on time, we definitely highly…read morerecommend!

From the owner: My Business is special, because I am Very Professional And Reliable…read more 5star Webpage And Reviews

Great service and reliable equipment. A Business that cares about its community, customers and…read moreemployees. I was very impressed with the personal service I received before and even AFTER installation. From the initial consultation to the follow up phone calls after service was performed, straight up integrity with LA1Connect. Security Monitoring cost are very reasonable as well. It will be worth your time to at least see what they can offer.

From the owner: With over 35 years of experience, LA1CONNECT is a locally owned and operated business with a proven…read moretrack record of successful projects. We offer a wide variety of IT services, including residential and commercial solutions, such as data networking, cabling, access control, home automation, and security/surveillance. By bundling our services together, we can save our clients money on products and services. Trust us to provide the best solutions for your needs as your go-to IT contractor in Lafayette, LA, and surrounding areas.

Do not pay Acadian 100% in advance... once they have all your money you at their mercy ... they do…read morenot adhere to their word... and will NOT refund the actual amount they charge you for any work or parts they were not able to complete... get a 100% DETAILED LIST OF EVERYTHING THEY ARE GOING TO FURNISH AND CHANGE .. ... do yourself a favor and shop around for a security company....

Love Acadian Total Security!!! Great customer service. I love the fact that I can control…read moreeverything from my iPhone! Door locks, thermostat, door bell camera, lights! I love it!!! I definitely recommend them for your home or business needs!!