If I could give this place negative ratings I would...no one knows what they are doing and every time you call it's a different story. My son did not receive his uniform shirts in time because they were forgotten about on someone's desk for three weeks!!! Then, when promised that a rep would be delivering them to the school in person the following week, we wait in line for 20 minutes at school only to find out they weren't even there! We were told that they were shipped first thing that morning AFTER we were told the day before they were in the car on the way. We were then promised a refund on our shipping costs due to the miscommunication in hopes I would forgive them for their stupidity. So yet another delay and something I would have to call and follow up on...Luckily his P.E shirts made the trip but as we were about to walk out I checked everything and they tried to send us home with a shirt that was made upside down and backwards. The gal laughed and claimed that was her sample shirt to show people and not for sale. If that's not a pure sign of poor craftsmanship and an example of their work ethic then I have nothing else nice to say about these people...not to mention by the time we had gotten home to wash said shirts, the lettering was peeling off!!!! I call and ask how to return our defective shirts because they were defective and they said to print off a return form online and that they would refund my return shipping since it was not our fault. Today I talk to them again and they say they will not be refunding my original shipping as promised or my return shipping on their defective shirts because we still owe them money from the logos that they failed to order up and collect payment on for the polo shirts at the time we placed the initial order. I mean seriously...WTF? I've never seen ANY company so unapologetic with an I don't care attitude like these people...AND to top it all off, my son's polo shirts that we spent $120 on (for four) have already started to shrink and are almost like belly shirts on him a month later. I have followed all label directions like any basic common sense person would (machine wash cold, gentle cycle, tumble dry low/hang dry) and they have gotten smaller. I call back again because on their website it clearly states that if your child grows out of their uniforms within the same school year, they will do a one time replacement for the next size up to ensure they last the year. I explained to the same gal again what happened and she said there would be no shipping refunds and that I would have to mail them back, wait an undetermined amount of time for the manufacture to examine them and then there is no guarantee they will even replace them. I mean WOW...just WOW. We will be scrapping these shirts for cleaning rags to remind us of our horrible experience with this company and I will be telling everyone I know to save their money and sanity and go elsewhere. read more