Rhonda & her team at the Burleson store were extremely helpful! I came in to exchange a pair of…read moreboots that were defective, and quite a few team members did their part to make sure the whole process went smoothly. They were attentive to my needs with what specific specs I was looking for in a replacement work boot. I'm very happy with how the whole experience went, and I'd highly recommend this location for the outstanding customer service!

worst experience ever and i been here stwice and both time been the same u need different people…read moreworking the

I cannot post what suit I was wearing because I'm getting married but I'll post my pictures I took…read morewith my brothers . I would like to thank this location for its help . I had a young women named "Anissa" who was very helpful on the selection of my choice and very polite and friendly with the whole experience I would definitely be coming back for more suits in the later future. Thank you so much for everything I'm excited for my wedding

My experience here was great. Zanir was helpful and efficient. It was a pleasant interaction.read more

Levi's is amazing for a original look especially with the Levi 501 black ones the original now…read morethose are a banger and I know bangers

Amazing selection and great prices! Nice staff! I will return to this place in the future.read more

Loreana I believe is her name, was told to ring me up and completely ignored her managers orders…read more She looked me straight in the eyes and continued to fix a clothing rack. I know y'all close in 39 minutes but let me get out of here too. Im trying to get out of your store just as much as you! I understand it was something small but I wouldn't want her to continue this behavior.

I have always been a fan of the store but I was there today in the one at the Parks at Arlington…read moreand within 5 minutes I was sweating profusely all employees faces were shiny all the lights in the store make it feel like an oven I bought what I needed and ran out someone please help the employees with this it's too hot for no reason

That was the second and last store we shopped in the outlet…read more We arrived there around 1:30PM, June 26, 2026. Many products were World Cup related. They were pretty good deal, like 2 shirts for $25. I bought two shirts too, which costed $27.06, after tax. They were lots of customers. I almost left my creditcard on the cashier machine, the employee brought it to me immediately. How wonderful.

I lost one of my Adidas caps needed to replace it. Adidas what's up not having signage for your…read morestore around the parking lot? I'm glad the associate answered the phone and helped me find it fast. Yowza they got a good sale going .... additional 50% and 20% off most items . Get in there and find something. Perhaps matching adidas outfits for you and your other. I hadn't been to an Adidas store since last year. I did good containing myself to just those caps. Saved me some

Great store with an awesome collection of "Hey Dudes" to choose from! The prices are awesome too!read more

I wanted to share feedback about my experience with one of the supervisors during my visit…read more Unfortunately, I found her demeanor to be unfriendly, dismissive, and unwelcoming. I was looking for a size 13 in dress shoes and asked if she could help me locate a pair. She responded by saying, "I mean I would have to scan every single shoe." Since I understood that finding the size might take some effort, I replied, "Awesome, I'll start bringing you shoes." From that point on, it felt as though my request was viewed as an inconvenience rather than a normal customer service interaction. Each time I approached her and her coworker with shoes to scan, their conversations would stop, their smiles would disappear, and their body language made me feel like I was interrupting or bothering them. As a customer, that made the experience uncomfortable and unwelcoming. I understand that checking inventory can be time-consuming, but helping customers locate the right size is a basic part of the shopping experience. I was surprised by the attitude, especially from someone in a supervisory role, where professionalism and customer service should set the example for the rest of the team. I hope this feedback is helpful, as I believe every customer should feel welcomed and treated with respect when asking for assistance.

The restroom area was dark and creepy today! The women's is in the very back corner. I had to use…read moremy phone flashlight to find the light switch inside the restroom! Fortunately, they were clean! DSW always has decent coupons and an overweeningly large selection of shoes!! Their frequent buyers program gives you plenty of extra coupons as well! Clearance area is organized and the store overall is clean in appearance.

Great customer service. I traveled to Texas from Alabama to attend a Rangers game. While there, I…read morepurchased the Ballpark Tumbler. When I arrived home, back in Alabama, I unpacked the Tumbler and found a scratch right across the front. I called the store and Connor was very helpful. He immediately sent a replacement (even before I sent the scratched one back), and emailed a return label for the scratched Tumbler; no questions asked, no shipping fees assessed. Great customer service is rare these days. Connor's service couldn't have been better!

Connor is remarkable. What a pleasure dealing with him. He knows the merchandise intimately and…read moreall the backstories. He explains the company and its mission skillfully and made me like the company A LOT. I expect him to be CEO someday.