I had a frustrating experience with Academic Outfitters due to misleading sizing. I ordered a Girls Pique Polo in AL (which I and everyone I believe understands to mean Adult Large) for $25.98. However, the shirt I received was tagged "Junior Large." When I brought this to the store's attention, I was told from several reps that "AL" is the same as a Junior Large, which simply isn't true. Really?! Junior sizing is cut much smaller than Adult/Women's sizing, or even Adult/ Unisex. The website adds to the confusion because it lists YL (Youth Large) but nowhere identifies JL (Junior Large). If the shirts are actually junior sizes, the website should clearly say JL, not AL, and not mislead customers. Because the shirt was embroidered, I was denied an exchange, even though I believe I received a different size than what was advertised. Parents are paying over $25 per uniform shirt. Academic Outfitters should at least clearly distinguish Youth, Junior, and Adult sizes on its website so families receive what they expect. And if they are not giving parents AL (adult large) then remove that options online. Hopefully this review helps other parents avoid the same issue. read more

Visited the store yesterday and was so impressed with the selection and customer service. I had several employees helping me at different times to make sure I had everything I needed. It is so rare these days to experience good customer service that I had to go out of my way to write a good review and compliment this store. Please keep up the good work! read more

Tax free weekend they staffed the place with a bunch of teens to help. Which was a great idea because they're super nice. Prices are really high though and some schools force you to use them so it really sucks with this monopoly situation. They were out of the size we need but you Can pick your blank polo and they'll embroider it with the school logo but it takes a week to do this. read more

I'll be giving this place 2 stars because it does have certain school sweaters I can't find anywhere. But other than that, they always seem to be understaffed & always in the worst mood possible. Not to mention the prices. read more

I was over joyed when my son was accepted to ILT. But the uniform process has left me with bitter memories. I purchased the shirts, which already had logos on them. As the owner told me they were pre pressed for the customers convience. I actually over spent. So today I was returning the shirts (5 in total equaling out to $120.00). And I was told the shirts could not be returned because they already had logos on the shirts. I do not understand why i can not return tge shirts when the owner took it upon hisself to have the shirts pre pressed. So this is truly an inconvenience to the customers. I will not be returning to this store EVER!!! I will have the shirts done somewhere else. I will also be contacting the school as well. read more

This place is horrible, poor quality overpriced uniforms and terrible customer service on top of that. If Stephanie was the most qualified candidate for the manager position I would hate to see the other candidates. She lacks customer service skills. I am so annoyed to have been forced to do business here.If you can help it don't for any reason go here save yourself the headache and I am going to suggest my school find another company to use for uniform needs. Absolutely disgusted with the service I received and I will not be returning here under any circumstances. read more

My kids got accepted at ITL. This store was recommend. Prices were sky high. So, I just bought the maroon/white POLO shirts from a Local Uniform Store, and purchase the Patches at the School. $3.00 a piece. Iron them on myself. Save $100. ... I have to purchase the Tie's & Gym clothes here though. I ordered online for pick up. I didn't see anything explaining if im going to received a email when its ready, or do I just arrive and get pick it up? Id called/ text and email numerous times. Finally stopped by 6 days later. They were kind of Busy, Super Nice. They explained Yes, I have to wait for a email. (something that could have been email or text) instead of me wasting fuel (I live 30 mins away) . BUT ITS OK it is what it is.... I love that they were playing KSBJ :) read more

I hate this place. Owners are rude and not very helpful. I would never purchase anything pressed from them aside from my children's school uniform. Avoid this store and buy the shirts and the patches separate if you can. One star only bc I cant leave 0 read more

This place does amazing screen prints. My sorority started going to them for our recruitment shirts and formals shirts they always come out amazing. read more

Academic Outfitters - Uniforms Near Me - Houston, Texas

Ok, this is our third year buying uniform from this place and never was I informed that anything with logo on( the one they pre pressed) areNOT returnable. I bought blazer for my JR high kid logo pre pressed tag on everything but after I bought it, someone from school was kind enough to pass me their kid's used blazer. So I went to the store to return the one I bought exactly the same condition as I bought it, with hanger, tag and cleared plastic bag cover on and they told me I can't return it because it's already logo-ed. I understand if I bought it from the store and took it elsewhere to logo, I can't return it but this is something I bought from the shelve, it's not even something they pressed right in front of me. This is completely ridiculous and unfair. read more

If I could give ZERO stars I would. This place is a nightmare!!! They are extremely high! You pay for items that will never be shipped after paying a $14 shipping fee!!! I ordered shirts for my son a MONTH AGO. Do I have them? Lol yea you guessed it. NO! They are incompetent. They NEVER EVER ANSWER THE PHONE. Why do you have a phone that you never answer? Just to have a VM that says text me and I won't respond to that either. I have called numerous times in one day for the course of 2 weeks. You think I received a response? No FINALLY after 3 weeks I received a text message that my son yellow shirts were on back order. Ok Fine just mail out the white and navy shirts with patches that are ready. You think they did that? NO! I texted them for numerous days back to back asking for a tracking number. They finally texted back and said we will provide it tomorrow. Ok cool. Think I got one the next day ? No. I texted for 3 more days asking for a tracking number for them to tell me "we don't send out tracking numbers " hahaha THIS PLACE IS A JOKE My son starts school Monday it is now Thursday 4:34pm and I still have absolutely nothing! Now I have to waste gas and drive 45min to the boondocks to pick up shirts that I paid $14 for to be mailed. GO FIGURE read more

I am amazed that they are still open with the lack of customer service they provide. I have used them 3 years in a row and every year the orders are late. Considering you give them your number upon ordering I would assume that they would call you to let you know the status. They sure don't. My daughter placed and paid for her order a week before school and told it would be ready for Saturday pickup. She went by and it wasn't in yet, nor did the cashier inform her of when it would be in. She just said to try back later. We are now into the 3rd week after ordering and still nothing. We have tried calling and emailing and it seems you cant get a hold of anyone there to find out what's going on. I will never shop there again and will take my business, and that of my friends, over to Parker. read more

This place is disgusting. I truly hate that this is the only option for my son's school uniform. The first time I went to buy his uniform I had a great experience. There was a young Hispanic female working that day. I walked in and needed help finding my son's school uniform and what I needed so she paused her embroidering and came around to help. This second encounter, my husband got there first. There was an older Caucasian lady who wanted you to know that what she was doing was more important than greeting you, answering any questions, or tending to you. I got there and directed my husband to where I remembered the uniforms to be and when I was ready for assistance I went to ask the lady for help. With a nasty attitude she came around to where we were, so I asked her if there was someone else who could help because we can tell that she didn't want to and all of her attitude was unnecessary. She proceeded to tell me that the computer was about to shut down so she was trying to do that..... I'm sorry that I came in to this store to spend money to inconvenience you. I would have been more than understanding to her being understaffed had she simply said "good afternoon, I'll be with you in a minute" or "yes. I can help you, let me finish this order before the computers shut down" or anything decent along the lines of customer service. (Even though it was 5 and the store closed at 6) So, being a smart ass, she comes to where we are and says this is what we have as she points to a piece of paper that we clearly already read, so I reiterated that if it was too much of a problem she could just go but the last lady was nothing like her and didn't mind helping us. I also pointed out that nothing was organized, so am I expected to go through the store searching for something that's not where it belongs just because the paper is right there......? The next lady that came in right after that ordeal, she asked her if she needed help, she informs her that everything was where we were and If she didn't see it there, she could look on the back wall and then they would embroider it for her...... well, what confused me is the fact that the lady was looking for the EXACT SAME THING FOR THE SAME SCHOOL AS ME!!!!!! Why couldn't you have given the same attention and information to my husband and me when we came in without me having to ask for someone else to help us?!?? The customer service is truly just poor and the lack of business skills truly have me baffled. Heads up. If your school sells the patches, you'd do better sewing it on yourself or having someone else do it. Buy your clothes and patches and avoid this store. It's overpriced and for the convenience of driving across town for poor customer service, it's not worth it!!! read more

its too expensive and big ripp off and they dont accept credit card,just debit.there taking advantage of the situation.i hope i find a different place with lower prices,service sucks too!!;(. i dont reccomnd this place too anybody!!and thief's they are!!! read more

They do not accept debit cards that require a PIN, personal checks or Discover card which is ridiculous. Unless you have a Visa, Amex or cash, don't bother shopping at this place with the overly priced clothing. I will never shop there again. read more

We usually come to this place to have our shirts embroidered for the office. The work is always fine but the wait time is unbearable. We placed the order with them early August but since it was back to school, our shirts somehow got pushed off to the side... it is now about to be October and we just picked up the shirts. This is not to mention the many times we have called to check on the status but no one picked up the phone. I also went last week on Friday because they said they'd be ready and they weren't. Then I went in Monday because they said they'd be ready and the owner told me he hadn't done them and to come back Tuesday. I finally picked them up and they told me it would take extra time for them to design our new logo we wanted. Needless to say, this is the last time we will be doing business with them. read more

They have made 7 or 8 softball All-Star uniforms for our teams throughout the years. Excellent service! They were willing to work with us every step of the way. Highly recommend! read more

Ok the prices are through the roof. It would be cheaper to just order online. And also their workers follow you around as if you are trying to steal. Never again read more

I was very pleased with my first trip to the store. From the moment I walked in, someone greeted me and helped me locate each item I needed. And to top it off, I was so relieved to see there was a small section for young children. My two year old played with puzzles and blocks while I assisted my older daughter find her uniforms. read more

trash store. don't recommend overpriced at all everything cheaply made and peopl very mean

This place have bad customer service. Also there prices are to high. They have a horrible return policy. Anything that have a logo on it can't be return although it had a logo on it when it was purchased. I don't like this place. read more

I prepaid for an order and was told that it'd arrive at the store within 8 business days. When I called to inquire, no one answered the phone for 2 days. Once I did reach someone, she told me that she didn't show an order on file under my name. She eventually found record of the order and flatly told me that it wasn't in yet, and she didn't know when it would be. When I told her that was simply not acceptable and asked to speak with someone who could give me more information, I spoke with the manager, Kim, who said that there was a problem with the supplier. Kim informed that there was a delay with many other orders in the same size, and had no idea when it'd be corrected. I had to suggest to her that she take my contact information to call me when she did get word, and she did so. Kim called me the following Monday and gave me the same story - she didn't know when the orders would be ready. It's been a month now. I understand that things happen, but this is TERRIBLE customer service! read more