Do not do business with AC Warehouse. They do not support their warranties. The initial service call is "FREE". But it ends up costing you a lot more. I got a price comparison from another company AFTER I was ripped off by AC. I had no alternative but to pay AC for inferior work that did not last. The mark up on the part I needed was astronomical. Stay away from these folks. read more

First of all, they are paperless. Concerned about the environment? Maybe. More likely, this allows them to give no paper estimates, invoices or receipts. I talked on the phone and was told it would be $89 for a diagnostic visit. I make an appointment for my mom but can't be there. I later find out she paid $242. Mom is 88 yrs old and hard of hearing. She told Greg, the technician ,she didn't understand why it was so high, and she doesn't know what he did. Could he give her something in writing? "No". It sounds like he was rude to her and she paid him reluctantly. As he leaves, she tells him she's upset, but rather than taking time to help her understand, he says he's upset too and talks about his family problems. A neighbor called, spoke to Greg, who told him they are a paperless co. but he sent her an email. I called the next day, woman who answered was not the least bit concerned. "We are paperless." "Email is not paper" I say. She says they never got an email address from us. I give it to her. Wait. Check spam box. No email. I call back. I repeat the address, and she repeats it back. She offers to send a paper copy in addition to another email. I'm sure you see what's coming--no email, no snail mail. Just a cashed $242 check with only a reminder to be smarter next time to show for it. This place is a SCAM. Don't call them and don't let your friends call them. Update: received the invoice in the mail. read more

My rating is 0 stars. I placed a service call for a unit that stopped working. It was installed by A/C Warehouse in 2012 with a 10 year warranty. A tech named Donovan made the service call and said that the compressor is no good. He said due to us not paying for A/C Warehouse's 2x annual service inspections at $189 a year, we have voided our warranty. This repair would cost $3,800, however he also found a LARGE AMOUNT OF MOLD inside the blower unit in the house. he recommended paying the additional amount to REPLACE THE ENTIRE UNIT INSIDE AND OUT. This would cost $5,100, after "a discount for a trade in', and as long as the duct work was ok. If the duct work needed replaced, that would cost $3,500-4,500 additional or they could seal it for half of that amount. I called another company for a 2nd opinion on the price of a new unit, and was told that the A/C Warehouse quote is excessive and the fact that not having a unit serviced has NO EFFECT on a manufacturers warranty. The 2nd company came out today and our parts ARE covered under manufacturers warranty and come to find out, THE COMPRESSOR IS ABSOLUTELY FINE!!!! As far as MOLD, it is just a little dirty. The module and blower motor and cage have been replaced for under $500. I called A/C Warehouse and requested a refund of the $89 service call fee for the scare tactics to cause unnecessary stress and lying to me about the warranty and bad parts. I was denied a refund unless I submit an email with the 2nd opinion estimate. I called the tech Donovan and asked why he lied about the compressor and lied about the warranty being void and he said "that is what the office told me". read more

Merry Christmas to the jokers at AC warehouse. A close relative just got hosed by your flat fee labor charge. $400 labor to replace a defective piece on 2 year old unit. The tech said that this part "never" goes bad on the heating side of the unit. The part was under warranty and this sweet 81 year young person about had kittens. The tech was there maybe 30 minutes thus making the labor $800 an hour. I'm sure that this is never seen by the tech and jolly ol whoever at the AC Warehouse is HO HO HOing all the way to the bank. I personally will NEVER USE AC WAREHOUSE and encourage any who read this to consider your choices wisely. The cheapest price is there for a reason and not just to serve you better. read more

I called AC Warehouse to my home they gave me a price to replace my unit. When the work was done they demanded $900.00 more than their quote. They said they would put a lien on my house and sue me. I paid, this is a scam outfit. They prey on seniors, please stay away. Kevin Murphy, North Port, Fl. read more

Dissatisfied with annual AC check up and misleading 10 year printed equipment warrantee.

Tech was at my home for 60 minutes. I couldn't understand why he kept taking things apart because he found why the fan wasn't blowing within 15 minutes. The thermostat relay control was gone, so he bypassed the relay and wired it directly to the fan. When he finished and began his maintenance hard sell, I got concerned. I asked him how much todays work was and he said $89.00 for the appointment. He than said plus labor and I asked how much for labor. First he said he had to check, then when I pressed, he said $90.00 and hour. My assumption was that the $89.00 was for the time spent diagnosing the (15 minute solved) problem. But no, he said so far it was 60 minutes, then he said "by the time I write up the invoice it would be 75 minutes". THIRTY DOLLARS TO WRITE AN INVOICE? $200.00 total to move a wire from one plug to another. $200.00 FOR ONE HOUR. If you decide to use these guys, don't allow the tech to (as he did to me) climb into the air return, take apart the fan, examine the thermostat, etc., etc., he tore into everything to take up more time, then told me I need to replace my jalousie windows. What a genius!! when I called Nate at the office, he told me that they need to charge those prices to cover their overhead, and to get professional diagnosis ... which amounted to REPLACE MY WINDOWS...... read more

I am feeling manipulated by A/C warehouse.They keep finding things that need fixing,like my duct work. They said it was torn and it needed removal and replacement.Since i do not go up in the "attic" through my garage ceiling. I believed them but I can never be sure that I really did need $3000 duct work.I just have a growing distrust.My daughter was told today she needs a $900 + uv light.. It just keeps going.These are 3yr.old a/c in each home.i think I will look for a self employed a/c guy who has integrity because i don't see it anymore, just overpriced and not so honest anymore.I was charged $89 to come out on a week day during regular hours and paid over $240 + for the guy blowing out a clog in the line. Its all about greed. read more

If I could give less than one star I would do it. I was stupid and bought my AC unit from them and then bought endless filters...The unit they sold me they said never needed filters,,,,but you could see straight through the filter, so I had coil damage, the unit was under warranty but they didn't tell me that. A different company did. Oh I tried to get more filters after buying the filter plan, guess what...when I had service call that I said specifically bring filters, the man showed up with NOOOO FILTERS. So I said no problem, bring them by when you are in the area!!! SInce that day On January 20 of this year 2021 I have called 3 times it is now THE END OF APRIL.....still no one cares enough to deliver filters. They don't want you to have a good filtration system, even told me the See through filter and said it was all you need, All they want to do is part you from your money. Thank Goodness another small company said, your coils are all rusted....and the unit of coils is still under warranty and they fixed it for cost of labor only. AVOID these people like the plague, you will get no filters if you pay for the filter replacement program... because it is better for them to not have someone that has clean ac unit. read more

Stay Away! Crooks! They came out and said I had a leak and by the time I found it and repaired the problem it would be close to $3K so I might as well buy a whole new system for $8K. The tech really was pushing for the new system and just kept ignoring me asking for an official estimates for both options. Called a second company out for another opinion and they replaced a fan on the outside unit for $500 and the system has been blowing nice and cold ever since. read more

June 30th, 2015, I called AC Warehouse to provide service at an apartment in Bradenton. Kayla was very helpful locating someone, and within the hour I had a technician "Jeff" at the place. He look around the unit, and within 15 minutes he told me the "king valve of the AC was broken and he could not charge the system with freon" he immediately recommended to replace the unit since it was 13 years old. He added that replacing the valve could cost me between $1800-$2000, and that the new system in cash will be $3400 or finance $3800. I told the "tech" that I had to think about it overnight. My surprise was, the tech asked me if I was the landlord of the place, and I told him yes. Hours later, my tenant called upset because her house was at 90 degrees (Summer, Florida). I called the "tech" and left a couple of voicemails. So I decided to call someone else since he was not responding. The real AC tech from the other company told me "most likely the "tech" left the handler off, and that they most likely do that to force the choice of buying a new AC" I drove to the apartment and "YES" the system breaker was left disconnected. The "tech" never mentioned he was going to do that, he decided that on his own, knowing that the house had a tenant and we are in the middle of Summer in Florida. I think his actions were outrageous. The other tech guy, stopped by the apartment today, after an hour my AC is working and the bill is only $325 dollars. I called to complaint and Kayla pickup the phone. While she continues to be very helpful, I requested a refund of my $69 service (or should I called it disservice) call. She mentioned that is not possible for them to refund it. I recommend you never call this company. I believe there is good people working there, but a business that defends such an outrageous and corrupted behavior don't deserve your money. read more

We had AC Warehouse come out as our AC unit was not cooling. The technician said we needed a new compressor at a cost of $2,205.00. We called Comfort Pro for a second opinion they repaired the unit by replacing the Capacitor for less than $100.00. We feel AC Warehouse was trying to take advantage of us. Recommend Comfort Pro. read more

James M. My service Tech Trent came out to perform my six-month service maintenance on my AC unit. He did an awsome job and replaced a worn out part that was about to fail. He was very helpful, informative, and professional. Great! Job Trent. read more

AC Warehouse has the WORST customer service ever. I was told that my first AC check up would be free, but on the day (I wasn't home) my husband was told to pay $60. A few calls later, we found out the person who told me it would be free was FIRED, but the manager Kayla said they would refund our money since we were lied to by that former employee. Cut to the day I get a check for $20 and a screw-you attitude when I called her back to ask where the rest of my money was. I was promised a $60 refund, and they magically feigned memory loss on that promise to return all my money, saying that they had bills to pay too. They just don't care about their customers or making sure that their employees say the same things across the board. read more

After it takingAC Warehouse 2 years to fix the defective unit they sold us, the unit isn't working AGAIN!!!! They said they would warranty the work for 1 year. Now they are refusing to service the unit and honor their warranty!!!! STAY AWAY FROM THESE LYING THIEVES!!!!!! read more

Don't use this company. They are a rip off. Charged me $157 for an install of a $12 capacitor. It's taking of one screw and attaching 2 wires. Took 10 mins. read more

They charged less for diagnostic then anyone else I called and said they would apply it to the repair if it was over $200. When they came out, they did not try to sell me a new unit. They found they problem and repaired in less than an hour then put all the screws back including ones that my sister and neighbor had taken out thinking they might repair it. They only charged for the part replaced, not the extra time or screws. I highly recommend Jim and his team, they are honest, knowledgeable and hardworking. read more

One star is to high! I originally purchased my 1st a/c unit in 2014 when their service tech advised us our unit would cost more to fix than it was worth. His top of the line a/c unit cost us $8400. Over the next 7 years I've been told by different A/C warehouse techs when they were here for the maint. check that different things were necessary to maintain our unit. Such as a lead nut place on the outside unit to keep it from corroding --$250. A Reme halo UV light to keep dust from entering our home and stop mold from forming in the unit-$1150. Another tech later on says the lead nut is only needed in homes located near salt water not way out here in the country we re we live. Another tech showed me mold in the air handler and said the reme halo was installed in the wrong place and he wanted to in stall another one in the lower part of the air handler. I didn't fall for that lie. In 2016the unit stopped working. The service tech came out and worked several hours replacing something called a TXV. When he finished he said it would be $800 plus. He said I could buy an extended warranty to cover everything (parts & labor) for the balance of the ten years and it would even cover todays charge of $800 plus. So I went along with his offer and purchased the extended warranty since it would cover everything and cost only and additional $300 plus for the next 8 years. Then in 2018 it actually paid for itself, the unit broke down and they replaced a leaking coil at no charge. Skip the next few years and get to the present 4/2022. The unit stopped blowing cold air. The service tech came out and was able to find a leaking coil in a short amount of time. He was quick to let me know it would take 2 to 4 weeks to get the part but the bad news is the cost of Freon has gone sky high and it would cost $3000 and Freon isn't covered under the warranty. He did some quick figuring and said he could install a new unit the next day for $7254 and it would include a 10 year $1125 extended warranty that covers everything, even Freon. I told him I should get a credit of $240 for the balance of the extended warranty I already paid for. He went to his truck to call his manager (he said) then when he returned he said the manager approved 50% credit of $120. So the total cost ended up to be $7134. Because my wife has Alzheimer's and gets upset easily I didn't want to get second opinions or have more people out so I went with his offer. When I received the extended warranty paper from A/C warehouse I found items excluded that I would have to pay for. When I called the office I was told what is written in the warranty prevails and I would have to pay for those services if I needed them. I told her I wanted to cancel the extended warranty and a credit of $1125 applied to my account . That was 4/29/2022, I've talked to the office personnel several times and still haven't received my credit. I have placed a dispute with my credit card company for the $1125 charge so time will tell where that will lead. My advise is don't deal with A/C warehouse! read more

Very prompt, arrived at my house 3 hours after i called them, told me a switch was gone and it would cost $170.00 for the part, labor was $89.95. I went on Amazon with the part number of the part they replaced, the part cost $23.00, will never use them again. read more

This company came to me recommended by friends. I had used them for a routine check up of my a/c without problems. But a while back I had a leak that was misdiagnosed by their service dept. The repair quote was over a thousand dollars. When the technician came to fix it, he realized they had misdiagnosed the problem, called the manager and I ended up paying about half the original quote. I think it was an honest (if unnecessary) mistake. 05/2104 When my 11 year old heat pump broke down a few weeks ago, I called them for an estimate. Their prices were the best around, and they did not try to sell me an overly expensive unit. The installer was very professional, cleaned up nicely, and offered me good tips on how to maintain the equipment. I wasn't thrilled with the thermostat they installed which made very loud clicking noises, so they are replacing it at no cost. I highly recommend them. read more

I've used AC Warehouse for years and they're great! Scheduling is a breeze and the technicians are always on time, friendly, knowledgeable and thorough. Highly recommend. read more

I had another company come and look at my system and they quoted me $2300 to fix the unit. I called AC Warehouse for a second opinion and the only thing that was wrong was the thermastat was wired wrong when we installed it. AC Warehouse is above board and take what ever time is needed to explain everything to the customer. Will recommend them to everyone I talk to. read more

Talked into a higher-priced ($7,000) unit by one of their sales reps. Virtually every single part of the unit has been repaired or replaced in the past six years - some under warranty and some not under warranty, at a total cost of over $3,000. read more

Recently used the $59 coupon for ac service. Tech showed on time, but within hours the a/c stopped working. They sent another tech later in the day, replaced the switch that had blown for 1/2 price ($80). Could be a coincidence that the switch blew after he was there. Could be a coincidence the same thing happened to my co-worker. Beware. read more

I can't tell you how impressed we are with AC Warehouse. We needed a new HVAC Heat & Air System because the compressor went out on ours. To replace the compressor was going to cost around $1800 so we just decided to replace the whole thing. We have a Heat Pump system. We contacted AC Warehouse, All Seasons, Manatee Air, & Nice Heating & Air to get estimates for the replacement of our 2.5 ton unit. AC Warehouse beat all the others on price by between $500 & $1500. The estimates we got were for Bryant, Rheem and Frigidaire units. We ended up with a Rheem system that has 2 year labor warranty and 10 year parts. You could pay $600 more and get a 10 year labor warranty but we opted not to. What was really impressive was that the day we got the estimates, it was in the high 80s. Even though AC Warehouse was going to be able to replace our unit the next day we were set on having to spend another hot night not sleeping again. But alas ! The guy (Garth) from AC Warehouse had some of their service techs come out that same day and replace the outside AC part of our our system with another old one that worked (with the same old style coolant) !! They came out and within an hour had us up and running so we had air conditioning for the the night !! And true to their word, their guys showed up bright and early the next day and installed our new unit. Now that's above and beyond ! Not a single one of the other company even offered to lend us a window air conditioner until they could install. The install was quick and looks good, and best, it works great ! We HIGHTLY recommend these guys ! read more

Very expensive and managers are rude, very poor customer service. they are fine for routine maintenance but if your system is down and they know you need to work done, be prepared for high costs! way more expensive than other companies. read more

Do not use AC Warehouse. I beg you. We were called to see if we wanted a maintenance on our unit. The tech came yesterday and never introduced himself so we have no idea what is name was. We never saw him take any equipment back to the unit and when he came back he stated that our air conditioner would not make it thru the summer. He pulled out his temperature gun to show us the temp difference between the intake and the output. Well he didn't actually show us the numbers but said that they were bad. He tried to sell us a new air conditioner saying that heater was being phased out and they didn't make them anymore. He just pushing for us to buy. He never checked the heater. He said that we had several vents and we have 2. The other tech have always taken pictures of the gauges on the unit. We were not given a receipt for what we paid, i called AC Warehouse and was told that the manger would be calling back. As of today we have not heard from them. read more

Great company as long as the air conditioner doesn't break down. If it does they are pure garbage.

I have had a unit with them for around a year. They have been at my house at least half a dozen times to fix the problems with it. Three months ago my ceiling started leaking due to the AC Warehouse system pooling. At first we were told it was a bad pan and that it needed to be replaced, and we had a plugged drain tube. When the crew came out they said that the unit was installed wrong and placed on the wrong setting causing it to blow too hard and spit water where it didn't belong. At this point the dry wall guy had to remove much of the ceiling and replace it (an entire day job.) Two months ago the AC Warehouse crew "fixed" a bad wire by running an exposed wire with PVC covering it across my living room, not meeting building code. The "PVC" is now falling off of the wall due to the double sided tape that was used not sticking. I was told this was an acceptable fix and I have had several people at my house to assess this situation and I have been passed around from person to person, yet nobody seems to make anything happen. Yesterday on 8/28 my unit completely froze up and was again leaking from my ceiling. I'm not sure if it wasn't fixed correctly the first time, or if again something is wrong with this "brand new" system that was installed one year ago. I have been treated very poorly by several staff members on the phone to the point where I was hung up on. I am very upset about this situation. I have called several times and conveniently the boss has not been in his office every time I have called and does not feel the need to call me back. I DO NOT recommend this company!! read more

Avoid Avoid. Ac warehouse guy came into my condo said I needed a whole new unit. He said motherboard was shot and sparking. Total cost $4100. I got a second opinion. Turns out I only needed a new float and thermostat. Total $200. I've used ac warehouse awhile back with good results but apparently now they are a rip off. Even the $4100 quote was a rip off. My second opinion guy said A new unit would only cost $3,000. Unbelievable. read more

AC Warehouse install team A #1 EXCELENT WORK also Thanks to Billy and Pat who keeps our AC EQUIPMENT in GREAT condition for the past 8 plus years. read more

Had an appt today 12-4. at 4 we received a call from the serviceman and he said it would be at least 45 minutes. He was on the east side of Bradenton. We called the office to complain and she said the delay was because of the bridge on Cortez. SHE LIED Cortez bridge is on the west side of Bradenton. I will never do business with a company that out right lies to a customer. read more

I am very dissatisfied with their non service. They came to my house Wednesday and said I had mold. They were supposed to do the normal service but they only did part of it, although they checked it off on the receipt they gave my husband. They scared him and got him to pay $700.00 with a $50 coupon for the installation of a UV light in the air handler. They did nothing to the wires where they said the mold is. Mind you this is a 3 year old home. They left their garbage in the closet with the air handler and left. I will be calling them soon!!!! read more

Kudos to the Management under Joby and Rob!!! They installed our 2 new AirConditioners and like any new machine it had to be tweeked. They responded immediately! Took care of the minor problem and called back the next day to make sure everything was working well and we were happy! We were very happy with their service, and I recommend them to everybody! read more

A/C Warehouse sent a sales rep and not a service technician to find out why my heat pump wouldn't come on. He removed a small corner panel and pointed to a tiny white wire saying, "Here's your problem. Your compressor is shot." He highly recommended a new Rheem unit for a cost of $6,637. When I almost fainted, he said well you could try just a new compressor for only $3750 or a new Comfortmaker unit for only $4500. But he emphasized that the second and third options would probably not last very long. And emphasized I should really go with the $6,637 option. Well I paid Garth the $89 "service" (ha! what service?) charge and then called Cool Today and an actual "SERVICE TECHNICIAN" came out. Vincent took off the same side panel, checked all wiring and said he saw no problems there. Then he took off the entire top of the heat pump. I asked what he could see when he put his head in there. He said, "this is where the compressor is." I said, "Really. The A/C Warehouse guy never even looked in there to diagnose my 'failed' compressor." Vince, from Cool Today said the compressor looked fine. So he did a little more diagnostics and found that the problem was simply the "contactor" which is a little switch that lets the unit kick on when the thermostat tells it to. The cost was $249 plus tax - a far cry from the $6,637 that Garth from A/C Warehouse quoted to me. In fact the contactor replacement was 4% of the cost of what the A/C Warehouse "salesman" wanted me to dish out. A/C Warehouse is strictly about trying to take advantage of people by consistently telling them they need an entire new unit. They lie - right to your face. Deplorable business ethics! read more

Make a long story short I have a one year old air conditioner unit AC Warehouse told me the motor went out it would cost me $575 if I bought a service contract it would cost me $475 I told him I didn't want anything to do with his service contract for AC Warehouse I feel like I was getting screwed his next price was $375 AC Warehouse is a scam and will never be back here again , The motor was under warranty but the labor was not. read more

I gave one star rating to A/C Warehouse due to being way over priced for parts and service. Their response time was very good after calling them after hours and the technician was professional and knowledgeable but a 45 minute repair to replace the fan blower motor cost me $575.00! Did check on line and found that the motor was only $75.00. Taking advantage of people on social security is not a very Christen thing to do, that is almost a month check. To add insult, my neighbor who does A/C repair said the repair average cost is around $250.00 for that job. I had called A/C Warehouse because they put the A/C system in and felt that they would give me a break but that was obviously not the case. That will be their last call from me. read more

Never got a chance to rate AC Warehouse on their expertise replacing our AC unit at our home. I can rate their customer service which I would say is poor. After waiting two and a half hours for the estimator to show, I called and was told they had left a message a half hour earlier at our contact number. An obvious lie. I have since gotten two estimates from reliable AC contractors and scheduling a replacement unit for next week. Big names don't mean good service. read more

These guys are great! Techs are knowledgeable. Service and parts are priced right. Overall 5 star experience. Highly recommend.

Poor "service" all around. From no show appointments that had to be chased down; no one called us to reschedule, to techs overstating/selling repairs. Is it so much to ask for dependable and honest work today? On more than one occaison, we have given this shop the benefit of the doubt at the behest of service manager. No more. We do not recommend their "services". read more