We had Joesph Sanders for our "maintenance checkup & he was wonderful to work with ! He found the issue & explained everything to us & he was very patient in doing that ! He worked his heart out in this heat too ! We were very happy that we had him ! All of the guys we have had out at our house ( with a.c. or plumbing ) have been wonderful to work ! Joesph fixed the problem & now we have " cooler air " - yeah read more

I was taken! In 2020 my late mother purchased a new HVAC system from AC Warehouse = Comfortmaker PHM4. She passed a few years ago and I moved into the home. I was thinking great! New AC should last for years if not decades. Fast forward to a month ago when the AC she bought and I literally just paid off the loan takes a major crap. I call AC warehouse for a look. I'm told that so many parts went bad it would be better to get a new unit. Apparently mom's unit only had a 5 year warranty and it was now 5 years 6 months old. UGH!!! Really after only 5 years? I was told my mother bought a really cheap unit and they don't last very long. I was then suggested and convinced to replace the entire unit to the tune of $8700.00 wow. The install was great (why 2 stars), however when it was all said and done and I go out to look at the work AC Warehouse did....I'M STUNNED TO SEE THEY SOLD ME THE SAME UNIT THAT JUST DIED AFTER 5 YEARS. WTF seriously?!!!! They got my mom, and they got me. BAD BAD BAD business practice. read more

Requested routine maintenance and fix non-working thermostats. I was told I needed two new thermostats which they wanted to sell to me. I played with the thermostats and all they needed was to be reprogramed which they never attempted. They sold me a UV light which I didn't need because I already had one working well. All they want to do is sell you something you don't need read more

This company is terrible and should be ashamed of themselves! Had a new unit installed March 2026. Since then, they have been back to my home NINE times and I am awaiting the 10th visit. The unit is defective, components are malfunctioning and now I am waiting on three major components 5 months into a brand new unit! The initial installation was done incorrectly which has led to all these problems and a MASSIVE humidity spike to 84% in my home. They have offered one excuse after another to lay the blame elsewhere. I had asked for a replacement or reimbursement and they flat out said they were not replacing the unit. I would not recommend this company at all. read more

Terrible! I gave AC Warehouse 5 stars 2.5 years ago under different management. We even referred friends to them, and everyone was satisfied at the time. But the company today is unrecognizable--and not in a good way. What was once reliable is now one of the worst AC companies I've encountered. The most troubling example involves our elderly friends. Shortly after our installation, AC Warehouse installed a unit for this couple. Over the last 2 years, they've been out four times for repairs on what should be a solid new system. During the most recent visit, AC Warehouse claimed the coil had failed (still under warranty). Here's where the ethical problems began: they initially tried to overcharge for labor and refrigerant. When the husband pushed back, they lowered the price to something reasonable--but then made this elderly couple wait FIVE DAYS without air conditioning in 96-degree weather. During those five days, AC Warehouse didn't return calls and never offered even a portable AC unit as a temporary solution. Leaving elderly customers without cooling in dangerous heat while holding their warranty repair hostage is inexcusable. This isn't just poor service--it's unethical and borders on predatory. Do not use this company. Their quality has collapsed, and their treatment of vulnerable customers is shameful. read more

Once again, AC Warehouse surpassed expectations. Fast, friendly customer service and good service. The Technician did an excellent job and explained the process and services that were needed. Overall I value AC Warehouse for their reliability and quality of service. read more

Unfortunately the long time, family owned company I did business with for many years decided to retire and sold their client base to AC Warehouse. Long story short, AC system brand new in 2022. Serviced twice a year. AC Warehouse comes for the dirt maintenance check and tries to upsell 7,000 worth of service using scare tactics, threats of mold etc. Tried to sell multiple UV lights to include a line item fee for the UV lightbulb despite every UV light assembly comes with and initial bulb. Stay away from these scam artists. Stay far away from AC Warehouse, stay far away. Unless of course you want to be taken advantage of, have plenty of discretionary income you could do without. read more

Dailin was great! Checked everything regarding our maintenance, was informative, took care of what needed to be done.

We have an annual maintenance contract with AC Warehouse, and are SO happy with them and their prompt and quality service! It wasn't the usual "wham-bam we're done see you in a year" service. Patrick did a thorough cleaning of the entire unit - complete with many supporting photos in the Service Checklist we received upon completion of his work. For the most part, the only photo I had a clue about was the dirty-to-clean air filter that was changed. (Yes, it was time, and I had the replacement ready to go - but the photo evidenced just how important changing the filter regularly is.) I have no clue what all Patrick did - but his super documentation was detailed and informative. read more

Service guys always on time and very efficient and don't rush the job. The one time the service guy screwed up they sent someone else the next day and the repairs were free of charge. read more

Bad customer service and aggressive upselling. Do not trust what they tell you. Extremely unhappy!

I was a former customer since 2002. Within the last 10 years the tech turned into salesmen. They constantly wanted to sell new AC units rather than do a repair. Even after Hurricane Milton the tech tried to sell us two new units while I was need of a new roof. The last visit March 25 the tech said one of the AC unit had a leak. He refused to charge the unit to see if there was truly a leak. I did not believe him, because I had a funny feeling that something shady was occurring. I got a 2n d opinion from Anthony's AC service. The tech asked me to follow him because he wanted walk me through the inspection. Long story short, the tech from Anthony charged the unit that suppose to leaking. Guess what no leak. read more

Their service I signed up for during Covid, switched from another company. They have always been wonderful. I highly recommend Christine as a service technician. read more

Super sorry to report that I think AC warehouse is no longer an honest company. My parents used them for years as did my sisters when they moved to Florida. Recently, we had them in for a repair. Scare tactics sprinkled with dishonesty led us to seek a 2nd opinion, which resulted in a very different estimate. suffice to say we will stick with the new company going forward. Seek A/C Warehouse out at your own peril -- im sure they can do the job but you'll also get extraneous and unnecessary charges. read more

I paid $3,250 (half of the cost of a new shower stall), and I can't get them to tell me when it will be installed. They won't even return my phone calls. read more

Our old AC starting leaking water from the coils and needed to be replaced. AC Warehouse got a tech (Garth) out the next day to look at the unit and give a competitive quote for the replacement. A few days after signing the proposal I received the same day as the service call, my family and I have a brand new unit installed and running great so far. The installation techs (Spencer and Dialo) were knowledgeable and efficient. They patiently answered any questions I had while also dealing with the obstacles of installing the unit on an older home. Those two went above and beyond and are certainly worthy of a shout-out. This was my first experience with AC removal/installation and with AC Warehouse but will definitely be hard-pressed to use any other company for servicing and/or our next replacement. read more

AC Warehouse provides both superb HVAC equipment and services but also plumbing services. When our AC system malfunctioned, the technician, Mario, came to fix it - and he finally did - after a second no-charge visit. He was superb, knew his stuff, and we have had no problems since. We are quite pleased with the courteousness, professionalism, and knowledgeableness of Mario and the other people who came here - including Scott the plumber and his colleagues, who tried to fix our ailing refrigerator. - Hampton Scott Tonk and Diana Tar-Tonk, Bradenton. read more

Very disappointed so far as we had a new system installed 4 days ago and it is still not functioning. We have indoor humidity in the mid 70's and three techs have come out and been unable to fix it. We will update as the days go by. read more

Working with River on this project was great. The equipment they installed was good.

Bottom of the barrel. My husband and I just replaced the air handler that AC Warehouse installed FOUR years ago. Terrible installation. Two faulty floater switches. Had to replace duct work, mold coming out of vents. Unit overflowed, causing damage to our house and downstairs neighbor. Opened an insurance claim. Pictures attached. My husband is a retired Police Officer, Air Force veteran, and has Alzheimer's, this is criminal to me. I have many pictures. My recommendation is that you use the professional company we just had to replace our unit. Top notch, Climatic Conditioning, Sarasota. read more

Purchased a new AC from this business around 3 1/2 years ago for around $7000. We also paid an additional $3000 or so to move the unit. We have had the unit service by this company yearly. After the recent hurricanes, we lost power for approximately 8 days. Once power was restored, we discovered our AC motor wasn't working. We called the company and we're told the earliest they could get out to repair was an additional 8 days at best! We felt this was an exceptionally long time for existing customers. We chose another company from a google search, they were out the next morning. The young man was extremely professional, gave us a quote, and followed up. Meanwhile 6 days later AC warehouse shows up. No warranty on the 3 year old motor! Please don't do business with this company. They could care less about their customers!!! read more

We paid AC Warehouse 8500.00 for a Complete New Air conditioning system in September 2024 ,it's Now November 2024 and we have had the never experienced such incompetence and Faulty Equipment in our lives, They have sent different technicians or over 8 times to fix the issues, Still today the unit is broken and no call from any management. I Do Not ever Recommend using this company, read more

My second unit with AC warehouse, got 4 estimates, was looking for a local owned business , they beat the competitors price, then upgraded my thermostat , came when they said, also used my existing UV. System with new bulb and installed a new UV system also, then the tech said its mom and pop owned, with good employee relationships , only complaint is, I wish my old unit had a lifetime warranty read more

I am currently on my second unit from AC Warehouse. I was not able to schedule annual maintainence because of their schedule. When I did I was told my service contract had expired but they would honor it. The service man checked the system and changed the filter for me. After an hour he told me there was a leak. I authorized a condensor replacement. The system never had a problem until then. He then tried to sell me a new UV light, even though I had purchased one this year. He told me the newer ones were better. He then told me there as a build up of mold. When I told him 'no upgrade' he said the current UV light should control it. He said I needed a 'leak search' and then offered me a quote of 1,600.00 for the needed work. I refused it. That night, for the first time, the system could not maintain the temperature and I sweltered through the week as it got worse each day. Also, the thermostat began to malfunction. A neighbor suggested another company, which I hired. Their quote was $ 750 plus any needed coolant. I feel the AC Warehouse man was interested in sales. I question why my well maintained system worked flawlessly up until that service call. read more

Glad to see so many good ratings, unfortunately, mine will not be one of them. It started with the first technician showing up with "30 years experience " and an argumentative receptionist when I called to confirm what was being done . . "30 year experience " guy didn't know what he was talking about because a week later they decided they didn't want to do the recommended work ($1,000.00) and would only replace the entire unit. , ($8,000.00) , ignorance or bait and switch ??? I called another company. They said everything was fine, just needed a really good cleaning. I will however confirm they refunded ALL my money without a fight. UPDATE: After a lengthy conversation with new owner . I found the apology sincere and credible. I wish them good luck and hope they turn things around in a positive way. read more

We had our very old AC unit and all the duct work replaced by AC Warehouse, and I wish there was a 10 star rating because they truly deserve it. Spencer and Ishmael our main guys worked tirelessly thru hot temps to get the job done right, cleaning up after themselves throughout the day. They were here 2 solid days working in the heat or in the tiny attic space! They installed our new air handler in the garage re-locating it from above the garage and it was done with care- straight clean lines and very professional looking! I just can't say enough good things about this experience! And to top it off the company brought us a portable AC unit to help keep the main area of our house cool enough to be comfortable! We are forever grateful for AC Warehouse! They really care about their customers! Great job! Highly recommend! read more

We had a ductless mini-split AC system installed in March 2024. After 20 visits to fix leaks and not cooling issues, ACW decided it was a lemon and installed a new unit. Took only eight hours to replace the outside and the four inside units, check that all was working properly, and clean up. Thank you very much, AC Warehouse, for making good on this. We LOVE this system. Comparing March-October 2023 FPL bills to March-October 2024 FPL bills, we've saved over $880 with the ductless mini-splits. It is working BEAUTIFULLY! read more

I would encourage you to not go with this company. They lie to put it bluntly. They came to fix my AC and said my compressor was not working. It was 8.5 years old and under warranty- I bought the AC from them. Even under warranty they wanted $3500 to fix it and told me I needed a new AC. I had a different AC company come the next day and the compressor was fine, I did not need a new AC. I have so many examples but simply am not up to it. Look elsewhere, anywhere else. Do not get involved with this company would be my advice. read more

Do not buy from ac warehouse it's junk and they don't fix it I paid over 12000 for a new unit that has yet to work they've sent several repair men out and yet I still have no air and the manager doesn't return calls I've been calling texting and emailing for weeks with no response. it's a very poor way to run a business read more

New AC installed, house won't get below 73, call them again, tells us we need new ductwork. Get price, get second opinion, told by second company AC is too small for house and duct work fine. Avoid this company read more

Horrible experience! I bought a new AC 1.5 years ago. The compressor failed. The part is under warranty, but they want approximately $2000 to install the part. Unreal! read more

Awful, run quickly if you need service. The front desk is awful. Bought the contract and new system and they never will come do repairs. Such bad service and no shows. RUN RUN TO ANY OTHER PROVIDER !! IT HAS BEEN 8 YES 8 DAYS WITH NO AIR AND I HAVE A MAINTENACE CONTRACT and they are a no show again. Pitiful service. read more

This is a for real review. I'm always a little funny about reviews but these guys and ladies were really good. Ladies in the office staff were super knowledgeable and tech's were good and quick. It took about 4 hours to install furnace and outside air condition unit. Can't believe I'm so excited about keeping the unit in good shape. I highly recomend ! Robert read more

Two guys show up. Was there for 1 1/2 hours. One guy never got out of the truck. Unit was installed by them 5 years ago. Paid extra 1600 for extended warranty. They also did the maintenance every 6 month. Our coil that has already been replaced twice needs it again not covered, unit full of mold not covered, all of a sudden the duct work is too small also not covered. They guy that did get out of the truck told us repeatedly how long he's been doing this. All about his job yesterday. His last employers. All while trying to get a big sale of a new unit with duct work. Sent him away. They have been ripping us off for 4 years. If they did all this maintenance we paid for how the he!! Did all this damage happen. Do not use!! Call Veterans Air!! read more

Well to start i got a price to replace my old unit and the price was fair after the first year never had any problems everything was good .the second year small things started happening nothing major just minor it was replaced i paid extra for the service labor warranty the 3 year i get a clogged drain in Aug i call the emergency line they say they will contact the tech and they will get back to you 2 hours go by no call i call again no call no show.i called at 9 am the next day they said they have no idea why no one came out so later that day they send out a tech that explained my drain was clogged and said they needed 280$ to unclog it i said no don't touch it they forged some crazy signature that me or my wife never sign like and sent me a bill for 89$ i refused to pay because i sat all night with no air and they couldn't call.Now here is the best part they have no clue to what is gong on i saw a add on Facebook for a 59$ maintenance service i click on the add give my info they have called me 2 times wanting to know when would be a good time to schedule a tech to install a new unit i explained to them i was already a customer and i didn't need a new unit they had no idea who i was or that i was already under a service agreement they have no clue as to what is going on last week i got a text from them again asking when i wanted to schedule a time for a new unit again this time i replied your company has no idea of what they are doing and i'm very sorry i picked you to do my service they are the worst company ever if i had a choice i would never use them again every time a part goes i have to pay them 120$ to come fix what is under a 10 year parts warranty and a 10 year service labor warranty i would never use them to get a new unit they are not as well as they want to be .i had a leak in the coils they charged me 485$ a sniffer machine to find the i could of bought the machine for that i used to do ac work and it was never like this. read more

The guy at AC Warehouse came out to my house for a 6 month service call and he did not (would not) send me pictures of a problem that he said that I had with the new air conditioner that they installed. This gives me the impression that he was attempting to upsale me a service that I did not need. I don't have confidence in them. read more

The initial quote was amazing. The service rep that came to the house was great. Unfortunately that's where it went down hill. On installation day a young man that had no idea what he was doing. Showed up took my AC unit my old cement pad that it was on. Tell me he didn't have the ducting or the shroud or the hurricane straps for it but he go ahead and install the new unit Which I did it was never inspected nothing three months later after me calling and escalating and calling and escalating they finally came out and put six little hurricane straps on my thing Mesa unit six code is eight now. They finally show up today. We are at four months, four months. I'm waiting on them, they show up today and they're only gonna replace the shroud because ducting isn't in our contract even though that's why we're paying so much for the service now they're trying to say they're gonna charge us more if they have to install ducting something is very wrong with this company. I am so disappointed. I am so glad that I started a escalation with their finance company two months ago because this is ridiculous. read more

They installed a new central air conditioner in my home ! It's be a nightmare! First they removed the old furnace! They never closed the roof penetration ! So with all the rain yes my roof leaked ! 4 times it took to fix??? The also used spray adhesive on sealing the ducts and roof ! They taped the strips to the exterior of my house! While spraying!!! Now I need the back of my house repainted! My house was just completely remodeled and painted inside and outside in February 2022 !!!! VERY UNQUALIFIED INSTALLERS !!! NO CUSTOMER SERVICE! Then they damaged my kitchen floor while removing the furnace! Now since April 26, 2022 they have been out 4 times and the only thing that is repaired is the roof leak! So I keep calling leaving messages and the female idiot at the office doesn't pass along messages! Do Not Use AC Warehouse 710 60th St. Ct. E Bradenton, Florida 34208 941-755-5555 I paid $8,200 for nothing but SHIT SERVICE! Jim Fox Palmetto read more

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A customer with AC Warehouse for many years. They serviced 3 different properties, installed two unit complete systems. The problem was with a technician who was doing standard maintenance on a 6 year old unit saying the condenser was bad and he just so had a complete unit that we could purchase for $6K. Brought in a different company, nothing was wrong with unit, new company pointed out issues that AC Warehouse did incorrectly. Not good business practice. Makes me wonder when they informed me of an issue, are they honest. read more

Used AC warehouse to get a new air conditioning unit installed on my residential home. Technician was late every single appointment, had to come back multiple occasions to fix mistakes they made which caused me to take time off work and lose money because their arrival window is the entire day. read more