We recently received a notification of a scheduled appointment on a specific day without a…read morespecified time, and without prior contact from Pestmaster. This appears to be their standard procedure. Apparently, the technician arrived and completed the inspection while we were not at home. However, I personally inspected the area and found that an HVAC drain pipe is completely disconnected, causing water to pool on the ground. It seems the technician either did not thoroughly inspect the crawlspace or chose not to disclose this information, which is concerning either way. Moreover, the technician texted me with only about 15 minutes' notice of their arrival, and did not respond when I replied. Additionally, I have been receiving daily emails since the service notifying me of a balance on my account. In my opinion, the level of customer service from Pestmaster has been disappointing. We are saddened by their acquisition of the company we previously enjoyed, and are now actively seeking a new service provider.

We've used these folks a few years now and they are always professional and friendly. They have…read moredone a great job of keeping any ants or spiders getting into our house. I have nothing but nice things to say about these folks. They always send an email alerting you to an upcoming visit and, text or call when they are 15 or so minutes away. You can also look online at their payment portal to see what month and day a tech will be coming to do treatments and put it on your calendar. You can also call them for an unscheduled visit if you find a problem or infestation, at no extra charge. I don't understand the negative reviews on here for this good company. Some of the comments appear to be written by clueless folks. Just sayin'.

We needed to have a European hornets nest removed from a small storage shed. Communication was…read moreexcellent, arrived on time and were very friendly. Would definitely recommend.

I contacted Healthy Homes Pest Control when I moved to the area for mosquito and tick control. The…read moremosquitoes in this area are voracious and I'd hoped to reduce them to the point where I actually can work on my garden. At first, I was not quite sure if I wanted to add the pest control package but finally decided as I had a mouse problem in my garage and ants in the house. I'm so glad I bought both packages. Since the Healthy Home Pest technicians have been coming I have not been bitten by a mosquito (it is mid summer now) even though I work in my garden every day and cook out frequently. For the pest control package, I could not believe how many times I've called them. I had problems ranging from ants to carpenter bees to a wasp nest. Each time I've called, they've arrived the same day or the next day to fix the problem. I'm so glad I have their service for my house. I'll definitely renew our contract next year.

Amy is the absolute best. Very friendly, very professional. Great customer service. And with her…read moreyou get results.

They need to follow up with potential customers when a contract is accepted. I have been trying to…read moreget them out here for over a month. I accepted the contract. She emailed to me and then nothing.

Top notch service and be prepared to be educated on their process and all questions answered. I…read moredecided to use Pest Terminator after calling several others and I was satisfied with using them and appreciated the concern they showed in making sure we were comfortable with their services. I will admit I was a little uncomfortable with the price but they guarantee results and we were not disappointed. If you're looking for an Orkin type of service and results, this is not for you, you get what you pay for. I've since referred other family members and they are just as impressed. If you're in the tri-cities area, give them call.

We have had a water bug problem since the day we moved into our rental and we clean and clean and…read morestill would see them! We got this company to come and check out our problem and the owner came and he was amazing! He explained everything to the T and I had no questions after because he covered EVERYTHING!!! Super friendly and great sense of humor!!! Definitely recommend this company for all your pest needs!!!! They also came back and sprayed, fogged our house and fixed up our crawl space and just did great!!!! Very impressed and you will NOT BE DISAPPOINTED by going with them!!!!

Since I just had my first pest and mosquito treatment, I can not comment on the pest control…read moreaspects of the business. But my experience thus far prompted a review. I am impressed by their customer service, customer relations technology (text message updates, easy online billing and documentation), and overall friendliness of everyone that I have encountered so far. John M. was my technician and he was great. His attention to detail and thoroughness was outstanding. He arrived early after verifying that was OK with me. He clearly explained everything he was going to do and why. He sprayed every nook and cranny both inside and out of the house, and enthusiastically showed me a couple of wasps nests and giant spiders that he found (I had no idea they were there). So far so good with this company. The customer experience is fantastic, much better than the other 3 (big name) pest control companies I have worked with.

Tim came to our home and was very polite, professional, and personable. Having pest issues is never…read morea great feeling but I have appreciated the entire process with ClearDefense. I originally spoke with Brandy on the phone and she was very reassuring and got someone out to our home a few days later and they were able to treat the same day. Service and inspection took less than two hours. We signed up for a year treatment plan and everything is very affordable. It's an excellent choice for peace of mind in your home.

I have been a customer for two years and am very pleased with the services they provide. Mr…read more Pendleton providing my service was personable, knowledgeable, and efficient. He explained all the services, what chemicals were used, and treated my house both inside and out for ants, slugs, spiders, etc. I highly recommend this company. You will not be disappointed with their professionalism and attention to detail.

This is my second time using Accel, again for some crawl space work. Getting a quote was easy…read more Dennis & Joshua did most of the work -- they were timely & friendly. Competitive pricing for sure. Only knocked off a star because after an internal inspection they had to come back to fix some issues they found.

Joe and his team are excellent! When i first Called inquiring about their service Joe gave me a…read morewell rounded explanation to their service, products, price and their goal. During our year contract we had issues with mice in our garage. Joe and his team made sure to keep us updated about the status of the problem and what they were doing to solve it. We also ended up adding on mosquito and tick service which we found worked tremendously! They are very punctual and he always sent his reminds out with ample time if we needed to reschedule for any reason. As of now, our bug infestation is down to a normal amount of yard bugs, we don't see problems with the mice, and the mosquito treatment worked wonders!!! They truly care about their customers and we really appreciate that! Also shout out to Danielle, he came to service our house a number of times and he's just as on top of it as Joe! We recommend them to anyone!

The best pest control service in the Richmond area. Joe and his team are true professionals.read more