This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. I immediately called several places in Palm Beach Florida where I had no previous services and was immediately given my choice of appointments even for a Saturday. These clinics had NOT diagnosed the beast and spine cancers that are present so they had no idea of the patients history and they were very accommodating. The pictures below of my numerous calls to ARA that were dropped after exactly 19 minutes were placed on EST when the Austin clinics were still open. I addition, when I explained to at least 5 scheduling reps that ARA had rescheduled the original mammogram where cancer was suspected more than 4 times over the past 11 months, not a single agent offered to take any extra steps for the STAT orders this time. And I called 3 different centers several times. See my photos below. Fern Lindsay

I arrived 10 minutes early for an MRI in Kyle but was refused because I didn't get there 30…read moreminutes early for a 1:00 pm appointment.This throws off all of my upcoming appointments with other providers. I had no idea that 1:00 really means 12:30. I won't be coming to ARA again if they can't honor their appointments.

This imaging center is very clean and the staff is super friendly. I was surprised that I didn't…read morehave to wait long at all and the got me back so quickly. I had an Arthrogram and MRI on my shoulder and the doctor that did the arthrogram was very nice and very skilled. I was glad that it was so quick and easy.

It takes weeks to get an appointment, and then the day before, they left a text message and gave me…read more2.5 hours to let me know they were cancelling my appointment because of not having the right paperwork. I called twice and left messages after sitting on the phone for several minutes. I also called my dr. who said they had sent it over that morning. Longhorn went ahead and cancelled my appt, anyway.

Fast, and everyone was professional. This is where I even recommend to my family and friends, or…read moreof course to anyone that sees this post!

Just waited for half an hour before they told me the X-ray machine was down and sent me across the…read morestreet to the hospital?!? Not to mention it was a long time before anyone at the front desk even helped us/checked us in, anything- what a bizarre experience.

Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

I come here because, well I prefer ARA to the imaging places in San Antonio and this is the closest…read moreone to SA. Easy scheduling, compassionate and caring staff, and clean facilities. I appreciate the nice ambient lighting and calming vibe in the mammography area. But, boy, do they get busy. The location and parking lot can also be a challenge so drive slowly and carefully and arrive early!

I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

Great service. I have seen both the MD and the NP and they are good. The NP is super thorough. I'm…read morevery comfortable having my son and I get care from this location. They also answer the phone unlike the Bastrop location. Highly recommend.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Great service, really felt they cared. I went to the wrong location so I called to let them know I…read morewas on my way. They were very understanding and let me come. Even though I've probably had at least 20 MRIs at this point, they made sure I understood what was going to happen and that I was ok. Getting the IV was pretty painless too. This is a great and clean location.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.