Was sent here when the urgent care facility I went to didn't have their X-ray machine working. I…read moredislike going to any sort of doctor's office, so I wasn't thrilled to have to make a second trip to get my rib fracture checked out. Anyway, these folks were very helpful about getting us an appointment set up. My husband called first thing in the morning and they were able to slot us that morning. We arrived ten minutes early, as requested, checked in effortlessly, took a seat in the nice waiting area (they even had a couple of loveseats so my husband could comfort me while we waited). I was called in without much of a wait at all, and was not rushed as I gingerly and slowly made my way to their backroom. My husband was permitted to accompany me, which I appreciated (though obviously he had to wait outside the X-ray room to not be needlessly exposed). The nurse was kind to me and listened to my concerns and was very empathetic. She asked good clarifying questions about the nature of the pain, location, length of injury, etc. I was very happy they had an X-ray machine that allowed me to stay standing rather than having to lie down (laying down and getting back up are quite painful in my current state). It looked to be a well-equipped facility and efficient operation with knowledgeable staff. The nurse was quick and communicative, and the whole thing took no time at all. I think we were in and out in under twenty minutes, tops, start to finish. She instructed us to stop by the front desk and request the results sent to myself, since I don't have a primary care doctor and the urgent care people we saw the day before were useless pricks. Went home and had an update in my email inbox about the injury within two hours!

MRI- I was scheduled for a MRI. The 1st it had to be rescheduled and I paid the estimate. The…read moresecond time it had to be rescheduled because although I communicated when scheduling that I had a temporary device inserted, I was not told to bring the office report that it was removed. It would have been simple for the tech to simply call the providers office to have it faxed but she chose to send me away. I was told to bring it on the next appointment. Not fast track was made so I had to wait a long time to get a new appointment. That being said, this time when I scheduled I let the staff know the issue and that I now had the permanent device implanted. I asked about if I had to bring it they said no, just the medical card and device program. I then uploaded the information about my device including a photo of the card. I then received a call from the corporate office about the information I had already uploaded. I called back and told the person who called me it had already been uploaded. She said that was all she needed and I was good to go. I arrived early for my 9:20pm appointment. The person who checked me in and the tech Josh were respectful. I dressed for my exam. Allison, who works at the Westlake and Kyle offices. the MRI tech is completely disrespectful. She called someone else who remained on the phone. A they spoke I came to understand that I would need to reschedule, because I did not bring the excise report from the trial, even though the control module I had turned off both devices including the trial that had been removed. I indicated I understood I needed to reschedule. And that I specifically asked the scheduler who indicated it was unnecessary. Then Allison felt the need to scold me telling me well you were TOLD.... This was completely uncalled for. She could have simply said yes ma'am, I'm sorry but we will still need that report for liability purposes. Not begin to argue or scold me. I told her several times she did not need to speak anymore, but she kept trying to in an effort to put me in my place. She is very rude and lacks the bedside manner required to deal with patients. I would recommend she go to training so she understands it is not ok to be confrontational. Thank heavens my insurance covers me at Baylor Scott & White where they take the time to train staff and things that are necessary are handled well before the patient gets to the office. I have always used ARA in the past, but now I understand that, as a paying customer, one who ultimately funds these facilities, we do not need to subject ourselves to rude, discourteous, disrespectful and misinformed treatment to receive the services that we require. In addition to which they have kept my money for 8 months. I vote DO NOT continue to fund these institutions by continuing to provide them with your patronage. Just say yes to Baylor Scott & White and no to Austin Radiology Associates.

Longhorn Imaging staff are the best. I was greeted promptly upon walking into the office and the…read moregentleman who escorted me back to the MRI made sure I had everything I needed to prepare for MRI. Due to my injury, the MRI was very uncomfortable but the gentleman giving me the MRI, Carlos, was very understanding and tried to make me as comfortable as possible. After completion of the MRI, I had some questions about the test and Carlos took time to explain it to me. Even though the test was uncomfortable, the staff at Longhorn Imaging made it bearable. The staff at this site is great representation of providing customer service. Please keep up the great work.

Wonderful CT scanner! Very clean office and very high quality. Very friendly! Highly recommended.read more

Fast, and everyone was professional. This is where I even recommend to my family and friends, or…read moreof course to anyone that sees this post!

Just waited for half an hour before they told me the X-ray machine was down and sent me across the…read morestreet to the hospital?!? Not to mention it was a long time before anyone at the front desk even helped us/checked us in, anything- what a bizarre experience.

Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

I come here because, well I prefer ARA to the imaging places in San Antonio and this is the closest…read moreone to SA. Easy scheduling, compassionate and caring staff, and clean facilities. I appreciate the nice ambient lighting and calming vibe in the mammography area. But, boy, do they get busy. The location and parking lot can also be a challenge so drive slowly and carefully and arrive early!

I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

Usually when you walk into a medical facility, people need a little more comfort and patience. The…read more2 out of 3 staff that we interacted with did not give that. They were impatient and made rude facial expressions. The only reason we have gone twice to do labs is to save a trip to Austin. I figured a second try would change the experience, but it didn't. This review does not pertain to the doctor or NP. We just went to do labs.

Great service. I have seen both the MD and the NP and they are good. The NP is super thorough. I'm…read morevery comfortable having my son and I get care from this location. They also answer the phone unlike the Bastrop location. Highly recommend.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Very slow on MRI results. More than two weeks, no answers. Phone calls toARA are a waste of time…read more Waiting on hold then they terminate call . Their call back system is inoperable, also hangs up on you. Seems no is able to help the patient at ARA. Other diagnostic practices are much more patient friendly. The staff at William cannon location is wonderful but owners/ managers seem uninterested in the patient welfare.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.