We used them to get a referral for a home inspection specialist, and the whole process was quick,…read moresmooth, and super professional. They actually answered and arranged the appointment via text around 9pm, which totally surprised us. In a good way. Most places wouldn't even bother responding that late. The owner was pleasant, responsive, and got us connected right away. It was such a relief to have someone reliable handle the referral quickly. 5 stars all the way. Professional, helpful, and on top of it. Would absolutely use again.

**More details but same review** Anthony came to the property to do an inspection of the home but…read moresomehow only managed to inspect the livingroom and tiny "hallway" connected to it. Which were the two spot I pointed him to as the worst in the house but were absolutely not the only affected areas. Something I brought up to later on which he turned into a "miscommunication" on my part. No Anthony. There's no miscommunication about you not doing a job you were paid for. Unfortunately our landlord then turned around and hired Anthony to do the retesting during remediation and Anthony suggested a remediation company that did not have their license to run a remediation company (see photos) but the quality of their work and complete confusion when asked anything during the process was telling even before online confirmation. Two areas in the living room were written in the report that needed to be addressed by remediation professionals. Day 2 of remediation, we stop by the house to check the mail and to be nosy about the process at the house thus far. They completely missed and didn't do ANYTHING to one of the two areas in the living room even after we asked them why they weren't touching that area (they had no idea they needed too despite the report having it) and when bringing it to Anthony's attention (as well as him not doing any moisture readings or checking any other room or area in the house) he ignored the questions. There was a failed retest that we never got the results from and then a passing one 3 days later showing ZERO counts of black mold. Don't know how that could have been since no fans or dehumidifiers were used at any point. The second round of remediation after the failed attempt, was just one guy cleaning up the mess the first round left behind and him putting a fan in the kitchen with a bag on it that led out the kitchen window (we have cameras dummy) Also, locating and fixing the issue that was causing the mold in that one area until AFTER remediation was completed. The whole house smelling of mold and walls dripping with moisture still when we were allowed back in. I brought all of this up to Anthony and he played dumb but was all too ready to remind me of THCs price points if I wanted him to come back to the property and check things out. I also got the craziest one way-ed non-disparagement release/settlement from their lawyer that I've ever seen. They are insane if they think people should sign that just to get their money back for a job not done in the slightest and give them the power to sue you if they decide some random persons bad review of their business is connected to you in anyway imaginable. I gave multiple options for renegotiating terms and contract modifications that were mutually beneficial and they would not budge a fraction of an inch. Feeling guilty boys?

They offer expert service, at very reasonable prices. Highly recommended for duct, cleaning and…read moremold removal. They have helped us twice over the years and we would not hesitate to call upon them again.

Not the greatest. Expensive and told me what I already knew. Would not go with them againread more

I have a dog and light carpets so thank heavens for Citywide! I have been using them for years and…read morethey keep my carpets looking great. They are always professional, prompt and perform a quality service.

My pipes burst 6 months a part and I hired Citywide Restoration to do the cleanup. Both times, they…read moredid an excellent job. The owner really knows how to run a business and take care of the customer. Allen is the owner and takes time to visit the site daily to ensure that everything is being serviced as it should. The team is super neat and always cleans up behind themselves. Most recently, I've had to use this company two more times for a tub that overflowed and for a leaking toilet and again they overdelivered. There is so much that I can say about this company, but for now, I'd highly recommend that you check them out for yourself.

They were our 2nd estimate for restoration of our home after an intensive re-piping project…read more Although our initial estimate was accepted by the insurance company, whenever we had questions, we were able to call them and they offered their professional option. Several times that advice proved invaluable. In addition, they treated our project as if it was their own problem - they came the same day we called for the estimate and we received quick responses whenever we texted with an issue. I would highly recommend this local company for any restoration project to your home. They were also a good source for other contractors we needed to finish the project.

Appointment time at 10-11 a.m. and they arrived at noon with no notifications of any kind. I called…read morethe office and wondered where they were, but were told they were running late, technicians did not reach out, text or call. Girl arrived with a guy and she was wearing western boots. What I didn't know was she was the translator. The guy, "Juan" couldn't speak english. She walked through my yard that had just been sprayed with fertilizer and proceeded to walk into the house. Mid way through cleaning my carpet, she got in another car and headed out and another guy came into the house. Neither of them could speak english and we just stared at each other because he couldn't tell me how he wanted to be paid. Everyone from the office staff to the technicians seem oblivious to what is going on. I wrote a check and sent the guy on his way. My fault, and a lesson learned because I just cannot tolerate having people in my house working that can't answer questions or concerns and can't even tell me how they need to be paid. The office girls kept saying, "gosh, we're so sorry and we apologize, this will be better next time". But I can assure you I will not ever be using this company again.

I had planned several weeks in advance with a different contractor to remove and replace some…read moredoors. I even traveled from out of town and blocked off several days to ensure the work could be done. Unfortunately, just a week before I was scheduled to arrive, the contractor ghosted me. With nowhere else to turn, we reached out to Alan on short notice--and he didn't just come through, he has blown us away at every turn. His professionalism, customer service, and attention to detail are truly rare. He even made a second trip to finish the work and did so pleasantly and without complaint. He turned a stressful situation into a smooth and successful project, and we couldn't be more grateful. This type of service is truly appreciated. We will definitely be using Alan going forward and you should too.

Alan is great. He was very available and responsive before, during, and after the project. He was…read morevery helpful also in helping us understand how the entire process was going to proceed. He is also very honest about what will be required for a successful project. We will be using him for more work down the road as well. Great experience all around.

excellent care and service! They listen to all our needs and make sure that our house was done very…read moreprofessionally and a timely manner so we could be in our house and back to normal. I can't imagine ever using anyone else in a crisis. Thanks for taking such great care of my family and home!

From the owner: MaxResto, with over 25 years in damage restoration, excels in water, fire, mold, and storm…read morerecovery. Using advanced tools, our certified team ensures quality and precision in restoring properties. We streamline insurance claims and prioritize customer satisfaction. Serving Tomball, TX, we're your go-to for restoration excellence and peace of mind.

Highly recommended. Found them through a neighbor referral and was completely surprised by the…read moreprofessionalism and care to details I received. Garry Brock was prompt, professional & communicative. I had an insurance claim for hail damage which required roof & gutter replacement. Thanks to Garry the process was seamless.

Lone Star Pro Services was very professional. They work clean and everything went smoothly from…read moreconsultation to day of work. We got our HVAC cleaned from dust and molds and they did a fantastic job. We came back to our house with a fresh clean air and it was nice to breathe again inside our home without worrying about the molds and dust. George was very good at communicating and even suggested helpful tips how to take care of our HVAC with recommendations with no pressure. You can tell that George really cares and willing to help. He will let you know upfront what are the things needed to be done. Very professional work from him and his team. Great price and you get professional clean work! Thank you Lone Star Pro!

I recently had a pipe burst at my home and Jimmy Hayes and his crew were very professional and…read morequick to assist me with the damages. I would definitely recommend their services to my family and friends. They were on time and answered every question I had through the process of completing the job. Thank you PDR and staff for all that you do. Jimmy and your crew I appreciate your professionalism. You guys rock!!!!

Does this LOOK as though I signed? NO. Beware…read more This company is a nightmare and I believe it's best to inform others of their deceptive practice! Miguel signed it. People need to be aware of the deception. No signature BUT the "Miguel" you claim was not a part. ---- First, my home furniture and my family heirlooms were stolen. I was told they would be placed in an on-site POD on property. They were not, instead they were placed in a non-climate controlled storage, WITHOUT my permission. Just found all the paperwork.....Wow. Not that I'm shocked, it was given to me by the guy that worked there. He was fired for all of this. It's not always easy to do the right thing, especially when it costs you your job. So he lost his job when he believed it was suspicious.

They were fast courteous and thorough. Everything was clean and restored to top condition. I felt…read moreconfident, leaving work in their hands. definitely a reliable company dealing with water damage.

Nadir from 1800 Water Damage in Houston, TX is a rockstar! We called on Christmas eve late in the…read moreevening when my family was freaked out about water leaking through our roof in the living room. Nadir immediately said he could be at our home in 20-25 mins for a free inspection of what might be going on, which was an unbelievable response time and offer considering the timing. Despite it being 10 pm, he was in full uniform, wore shoe covers, gave his business card etc. which was utmost professional. He identified that it was a small leak in the roof that was making its way into the attic and drywall and what we really needed was a roofer and not a restoration expert or a plumber. So all we did was to put a bucket to collect the dripping water where Nadir identified it. We got the roof taken care of later, but Nadir refused to accept any payment of any sort (we even offered to Venmo him) despite it being afterhours and without him we would've stressed all of Christmas and holidays. He was godsent and i truly appreciate his principles, customer service and professional ethics.