We called Robert about a problem with our AC Cooling. He said he could be there within the hour and…read morewas very communicative. He shared his knowledge on how to best take care of our AC Unit and Heat Pump. Definitely recommend him for your AC needs. Reasonably priced as well!

Robert has been keeping the HVAC in my home in good working order for several years. The first…read moretime he helped me was in the middle of a hot day when the AC completely died. Not only was it a SUNDAY, it was MOTHERS DAY. But Robert was over in just a few and got us cooled down for what I thought was a remarkably fair price. Robert is excellent.

Victor has work on my air conditioning and heating unit on several occasions. They have always been…read morevery professional provided me with reliable and outstanding service. They are very upfront about costs and services needed. On this occasion I had them install an Ecobee4 thermostat to replace my old unit. Not only did they do a good job on the install getting it done quickly they also pointed out some things that I would've missed if I would've tried the install on my own. Hint the elusive C wire. I would highly recommend you contacting them for any HVAC services

Service was done but once i noticed an issue 2 months later they would not take responsibility…read more Owner is rude when I tried to explain what the issue was. He will not come out and even look at it saying they dont make mistakes. I now have mold growing in my vents do to a water line that will not drain. I also have to pay someone else now to fix the issue and to get my vents cleaned. The owner says he dors the work but actually has another person who isnt certified do the work. He also told me his buisness has an A+ rating at the BBB but they are not even on their website, I looked them up to report them and they dont come up.

When we needed our a/c replaced, we weren't sure which service to choose. I read the Yelp reviews…read morefor Gemini Mechanical & chose them based on positive reviews. The team was on time, advised us on the best equipment for our home and the install went as promised. The repair team (Robert & Robert) were very professional. I would recommend them to our neighbors.

When you setup a service call with Gemini Mechanical someone will show up at your location at the…read moretime that you agreed on. However, the technician they send is usually woefully unprepared. 1. Lacking essential equipment. 2. Inoperable diagnostic equipment due to dead or missing batteries. 3. Unfamiliar with your name-brand HVAC equipment. 4. Unfamiliar with diagnostic processes and unable to find root cause. 5. Disorganized and incomplete handoff from one technician to the next technician they send to work on your issue. 6. No followup. 7. No ownership or accountability. They will not own up to their mistakes. I had six years of lackluster service, many thousands of dollars wasted and I was an idiot not to fire them after the first couple of calls. I found a more responsible and competent company and my only regret is not having replaced Gemini Mechanical sooner. To show up to an appointment is perhaps worth 1.5 or 2 stars, but my unneccesary expenses due to incompetence brings the rating down to 1 star.

AC was on the fritz as the warmer months were approaching. Robert was quick to contact me and came…read moreout the next morning to check out the issue. It was a bit of a puzzle figuring out what was going on. We thought it was fixed the first time but the issue persisted and Robert was easily reachable through text and call when I contacted him about it. He came out the next day to check it out again and was able to identify the source of the issue and complete the fix with no issue. Friendly, quick service, fair priced.

Worst experience ever. After a short diagnostics from Absolute Zero LLC it was determined both our…read moredampers were not functioning properly. When we asked for a receipt to the $60 cash paid he had no appropriate paperwork with him and wrote it with a signature on a piece of my mail. After having to follow up daily to see if parts were ordered, and kept getting the response "called but haven't heard yet" or "Oh I forgot" I finally gave up and called Honest AC.

TT John at East Side Air. He's a cool low key guy and knows his HVAC stuff cold…read more My Problem: We built a living room addition on a mid century ranch and the while the existing system ran fine it just didn't have enough Oomph! to cool the new square footage. Over the past year and speaking with 5-6 different HVAC techs everyone recommended a brand new traditional system. John was so well recommended that when I called him last summer he apologized but was too busy to take on any more work. I'm glad I didn't make a decision then and called him again recently. He went out of his way to ensure we got the most cost effective solution possible. They installed a mini split which was around 1/2 of what a new traditional system would have cost us and will save us $$$ on energy bills because it's incredibly efficient.

John Delario is probably the only person I'll be calling with any problems related to my HVAC. I…read morecalled him yesterday morning after reading reviews on yelp and he made it out in the afternoon. I thought my HVAC fan motor was broken but it was really just a problem with the capacitor. I would have never known if I tried to fix this myself. I am always hesitant about calling a company to come do work because even the smallest little thing would cost me a few hundred dollars at least. As John was fixing and replacing things, he would also give little informational tidbits and explain what things were and what he was doing along the way. I can't say I didn't learn anything because I did pick up a few things here and there. He was very knowledgeable and definitely knew what he was doing. In the end, I would highly recommend John for all your HVAC needs. He does everything carefully and professionally at a VERY reasonable price.

Texas Quality Services unfortunately was the HVAC sub-contractor on a major renovation of a West…read moreCampus fraternity house I oversaw. They did some mediocre work and their help with problems after the fact definitely leaves something to be desired. During the actual remodel, we failed to pass their part of the inspection multiple times. We had problems such as parts of the duct work not being glued. When you remodel student housing during the summer, you have a very, very tight time table to get things done and get your certificate of occupancy. We barely made it! A few months after the remodel (during winter) we had a problem with one of the new condenser units they installed. It was not cycling properly. To their credit they got out and fixed the problem Monday morning. The low ambient temperature was simply set wrong. (plus 1 star) December of next year it actually snowed in Austin (didn't stick, of course), the students started complained that the heat was not working in the remodeled part of the house which includes multiple furnaces. It is incredibly unlikely multiple new units would fail at the exact same time. Obviously something was probably just set up incorrectly, like before, and this is the first time it was cold enough outside to notice the units weren't running properly. I called Texas Quality Services. They had been very responsive to the initial AC problem from their installation. Sadly I was told they do not provide service and because the installation was over 1 year ago we would have to call someone else and talk to the manufacturer for any warranty claim. Since TQS wouldn't help with the problem, I reached out to a handyman friend who went out and inspected the units. He discovered the gas had never been turned on to the units since the remodel. He turned the lever and we had a good laugh. NOW FOR THE REASONS I'M UPSET AND TAKING THE TIME TO WRITE A POOR REVIEW: The main reason is because TQS failed to tighten the fittings that provide gas to one of the furnaces!!! If one of the students had figured out the gas was off instead of someone who knows what he is doing, they might not have noticed the gas smell before closing the closet and leaving. He could have accidentally blown up the $#*$%@ house!! #1 - They used clear mastic on the ducts and missed places which caused the city inspector to fail us and jeopardized our remodel timeline. #2 - They set up a condenser unit incorrectly. #3 - They obviously failed to test both furnaces. #4 - They carelessly jeopardized the safety of the tenants by failing to tighten gas fittings. #5 - They hide behind the excuse they don't do service work. This was not service work. This was your original job. If you look at other reviews for TQS, you see a common theme--complaints about their installations and crappy assistance after the fact. If you are a GC, find a better sub. If you are the property owner, demand a different sub from your general contractor. And for the owners of TQS, hire better employees and fix your boo-boos.

Isn't is strange how one mean person can ruin a 4 (potentially 5) star experience?…read more Austin Texas in August is like being wrapped in plastic with the sun pointed about 3 inches from your skin. It is unpleasant to say the least. With that in mind, imagine living without air conditioning for over 3 days. That brings you to my life. My home warranty company sent out Texas Quality Services. Jordan at their office was pleasant and helpful. When another client was a no show, Jordan sent Sammy the tech to me asap. Sammy was also pleasant and helpful. The poor guy was working in the heat, sweating like crazy but remained nice. I don't know many people that could do that. On the day the work was to be completed, a part on the brand new unit was leaking. Its 5pm on a Friday and of course there is no way for poor Sammy to do anything to help. One more night in hell was my future. He promised to be back Saturday morning. Saturday morning comes and Sammy is 45 minutes away at 9:20am. At 11am he is still no where to be found so I called and called. No answer. HERE is where the great experience falls apart. I am convinced the poor guy is lost or in an accident or stuck somewhere so I call the GM wondering if he can help find poor Sammy. THANKS TO JUSTIN STEVENS, GENERAL MANAGER 4 (potentially 5) stars is a 2 (and only a 2 because of Jordan and Sammy). His incredible unprofessionalism, rudeness and hanging up on a customer after threatening to withhold services until MONDAY (Remember it is Saturday and 104 degrees) made me realize that customer services sucks. His exact words were "you are a home insurance claim and I make no money off of you so I went above and beyond by calling Sammy for you and I could tell him to go home until Monday"...click (phone hanging up). Shocker that he didn't answer when I called back and his voicemail said he is out of the office until July 15 so do not leave a message (it's August Justin, get your act together). I thought about calling the owner, who I see has the same last name but I figure whats the point. Brothers stick together. Instead, I filed a complaint with my insurance company. They were so happy to hear that their vendor claims to make no money so I guess no longer referring clients to them means 0-0 is, well, 0. That shouldn't bother the Stevens brothers since they "make no money" anyway. Texas among other hot states are in "emergency" status right now. It seems criminal to me that a company there to help with situations like this would jeopardize myself and two children because the GM didn't want to be bothered on a Saturday morning. UPDATE - SPOKE TO GINA FROM QUALITY (MARRIED TO THE GM, JUSTIN) TODAY 7/15/15 AND SHE ADMITTED TO SEEING THIS BAD REVIEW WHEN I WROTE IT AND ADMITTED TO IGNORING IT. CLEARLY SHE IS MEANT TO BE MARRIED TO THAT BULLY.

Eddie has serviced my residential HVAC system for years and has always done excellent work and…read moregiven me great guidance on what I should be thinking about for updating my aging system. So I was excited to know that he has started his own HVAC service company for commercial and residential systems! This week, Edsel's Heating and Air came out for an A/C maintenance call to prepare for the summer ahead. Eddie himself came and took 2 hours as he thoroughly serviced both outdoor units, refilled the refrigerant as needed, made needed adjustments to my fan speed in the attic, found and fixed a problem with a drain pipe that was at a steep incline and not properly draining, and more. As always, I got great value out of Edsel's service and I highly recommend them for your all your HVAC needs. I'll be having them replace my 27 year old ducts soon and clean out my bathroom & dryer vent ducts! Love the reliability and quality! Thanks Eddie!

Our original thermostat went out in the summer, so I bought one at Home Depot and replaced it…read more Worked fine for about 4 months, but when the first cold days arrived we discovered it would turn the heater on but not off. Then it stopped operating the A/C. Found Edsel on NextDoor. I liked the fact that the diagnostic charge was $0, and also all the positive reviews. So I called. He came out the same day about 9pm, diagnosed it and found that the thermostat had failed. He installed a new one at a reasonable price, and it works perfectly. 5 Year guarantee. BTW, the guy who came out actually was Edsel. Highly recommend.

A friend recommended Austin Premium Heating and cooling about 3 years ago. I can't say enough of…read morehow pleased I am with the service I have received. Richard he takes his time in cleaning my unit, inside and outside. Change the filter, and show it to me. I like that very much. I like that they let me know when it's time for my next appointment. I highly recommend Austin Premium Heating and Cooling.. Estella F.

As it usually goes, my AC stopped working at the most inconvenient times. I woke up one morning…read moredrenched in sweat and noticed my room was running about 80 degrees. That's about 10 degrees hotter than the rest of the house. I was extremely uncomfortable and exhausted from the poor nights sleep. I needed someone to look at this ASAP. I was referred to Austin Premium Heating and Cooling by a friend. They were able to come out the next day to look at my System. They found a couple of my dampers weren't opening and closing correctly. They were able to get the dampers open and the air flowing the the rooms that needed it in. From there they recommended replacing the dampers and some duct work. They shot me over the quote and worked with me to get the parts ordered and to get me scheduled for that very next week. Richard & Daniel came by on my scheduled day to perform the work. They made all the repairs in a timely fashion lasting just a couple of hours. I also appreciate how polite and personable they both were. Now my AC is backup and running just in time for the warmer weather to arrive and no more sleepless nights in a hot room. I will be coming back to Austin Premium Heating and Cooling for all my future AC and Heating needs. These guys truly do good work and that's hard to find. Call them and and you wont be disappointed. Sean