I highly recommend this location as they helped me with finding an issue after having my…read moretransmission replaced at a different vendor. They worked with me in getting me in as quickly as possible. I will go back.

I am not writing this review seeking any monetary resolution. I'm sharing this experience because…read morethe fear tactics, story changes, and manipulative behavior used by the shop manager Josh to cover what was likely an honest mistake at the time. What started as a simple oil change on my 2023 VW Atlas at 55,800 miles turned into a $500 bill and one of the most unprofessional customer experiences I've ever had. During my inspection, Pride flagged both my front and rear differentials as contaminated, showing me photos of fluid samples in paper cups. They told me the fluid was too dark, warned me it could cut my car's value in half if I wasn't under warranty, and said it was a VW-only service they couldn't perform. They told me to get to a dealership asap and to not delay. This was a Friday at 5:30 PM. I was at VW when they opened Monday at 8:00 AM. VW informed me the fluid in question is gear oil. It is naturally dark. That is its normal color. Pride created urgency and alarm over fluid that was behaving exactly as it should. The rear differential service I had done was based solely on the concern Pride raised, which VW confirmed was unfounded following the inspection Pride themselves recommended. As for the front differential, Pride accessed it during the inspection and compromised the plug in the process. VW informed me that once that plug is removed, a fluid service is mandatory with no option to decline. I was forced into a service on a component with no documented issue, solely because Pride accessed a system they admitted they couldn't service and didn't have the parts or fluid for. When I called to understand what happened, shop manager Josh was condescending and dismissive, telling me he was "glad VW serviced what was obviously a needed service." It wasn't due for another 4,200 miles. He then left a voicemail insisting they did nothing wrong, that the dealership was screwing me over, and asked me to remove my review before I had even posted one, as I was still trying to understand what happened. He claimed they only accessed the rear via a check plug and never touched the front. He then texted me claiming the front differential is sealed and that VW was selling me an unnecessary service, while embedding Pride's own inspection report in that same text showing a photo of front differential fluid in a paper cup labeled as contaminated. I replied asking "How'd we get this for the front?" He never responded. There is no innocent explanation for how Pride obtained a fluid sample from a system they claim they never accessed. Either they accessed it without the knowledge or equipment to do so safely, or they fabricated the finding entirely. What pushed this from frustrating to unacceptable: I never told Josh which dealership I went to. He called every VW dealership in the Denver metro area until he found the one I was at, then called and berated their service staff. VW confirmed this to me directly when I picked up my car. Josh claimed VW was ripping me off. If that's true, why was my entire $500 bill limited to servicing what Pride should not have accessed? On top of everything else, Pride flagged my battery as failing and recommended a nearly $400 replacement. VW tested it and confirmed it is in perfect condition. Not a single additional repair was recommended or sold to me at the dealership. I have the inspection report, voicemail, text exchange, and VW invoice to document.

What can I say, Fast, Personal, Professional Service from Darryl and the Crew. It's not just an Oil…read moreChange, they review past services done and inspect to ensure that any and all issues are handled. The value of the service rendered is unmatched. Need service for your vehicle then this is where you need to come to.

Although the service was good Grease Monkey is now doing a disservice to its customers. I use…read moreMobil One Full Synthetic Oil and when I checked the sticker they put on my windshield it shows only 3000 miles till my next oil change. This is ludicrous as it should be 5000 miles between changes with Mobil One, which can go to 7500 to 10000 miles between changes. Another example of shrinkflation at work and corporate greed. At better than $100.00 for an oil change you would think they would want their customers to get the maximum use between changes. Shame on you Grease Monkey.

Popped in for an oil change on a Friday afternoon. The staff were extremely friendly and…read moreknowledgeable. The service was quick and reasonably priced! Would definitely come back. Plus 50% off for healthcare workers this month! Wooo!

Last minute oil change by them resulted in 1000$ worth of repairs cause hey cross threaded the…read moredrainplug. Had to have entire pan replaced. No refund or reimbursement cause I had the work done elsewhere... but they can't do a simple oil change why would I trust them to torque bolts back into my engine block? That's a risk I can't take, I depend on my car, and stripped out bolts in the engine block would total it.

Hey, I wanted to share some feedback about my recent visit. My dad and I have been coming here for…read moreyears and have always had great experiences, which is why this stood out. During my last visit, I wasn't informed that the oil I usually get was out of stock until after my oil had already been drained. At that point, I felt like I didn't have a choice but to go with a more expensive option. Originally, the service would've been around $50, but instead it ended up being close to $90, which was a pretty big and unexpected difference. I completely understand that inventory issues happen, but it would've been really appreciated if I had been told beforehand so I could make an informed decision. I've always trusted your service, so this was frustrating. I just wanted to bring it to your attention and hope it can be avoided in the future.

I have been coming to this Lincoln & Parker Rd store 687 location in Parker for the past 5 years…read morefor oil changes, filling my tires up with air & headlamp restoration. Everyone has always been friendly, helpful, listening to my needs & giving prompt service. They have been honest, I appreciate their checking what services they recommend for the mileage I have, and also that they do not pressure me with selling those services. Today they replaced my license plate lightbulb that was out, which I didn't even know they checked for! I have always had a great experience and highly recommend them.

I called this morning and spoke with Nick who let me know how they perform a break job and how long…read moreit would take. They replace the rotors and do not machine them which in the end makes the most sense Nick told me how much the job would cost including their total inspection of my vehicle. The value I received and the work done for what they charged was a great deal. They are professional in their approach and very personal in their delivery they are very transparent in performing the work and letting you know the progress. Need some work done, then come see NICK PROCTOR at Service Street you'll be glad you did.

I took my car in for a simple oil change, and now it barely runs. None of my fluids was filled up,…read moreincluding the washer fluid very visible. My car was running fine when I took it in now it barely runs. It's like somebody romped on the car as it's a manual transmission, and it keeps dying and won't idle.

I came in this morning and David helped me. He was extremely…read moreknowledgable, nice and had me on my way in no time at all! He is great! Cat

Came in for a simple oil change today and along with an oil filter. I pulled up nobody helping just…read morestaring at me as i parked my car away from the bay. I walked in and the first thing that was said to me "Here for an oil change go ahead pull up to bay 1." After making me walk back out and re park my car into a bay, they immediately had my car sitting for 10 minutes with 3 open bays. My car then was moved to a whole other bay that they had moved the car to which wasn't the one they told me to go to. My car was then brought in and watched as the "certified" mechanics couldn't figure out how to open my hood for 3 minutes. After waiting for another 30 minutes, my car was finally done after being immediately turned on and gaving the engine being revved and held for 12 seconds after immediate turn on and then immediately turns it off. RIP MY ENGINE. After they messed up everything the head of the store tried to up sale me on, "Filling the car all the way with oil", which i thought was supposed to happen. Then was told by the same person who told the person infront me who drove a KIA that not only there car but my car, had to be acquired with a "special filter, that involved paper." Yeah wow I feel like i'm losing brain cells. Will never be taking my car here ever. Everybody is inexperienced and nobody has good customer moral support. They are greedy thieves. Please take some advice and never bring your personal car here for your pockets sake and your mental health sake, and for your cars sake.

Went in to get my 79 jeep cj5 checked out. They got me in on a walk in quickly, looked it over and…read moresent me a comprehensive digital review of all the leaks of my car with photos and explanations attached, then were not pushy at all about getting the work done right then.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

Frank knows what he is doing and takes the time to explain what actually needs to be done to repair…read moreyour car. He doesn't try to up sell work or repairs not really necessary. He warranties his repair work and honors the warranty. You don't have to schedule appointments weeks in advance as in too many dealerships, but you can usually get in within a day or two. His prices are generally better than dealership service prices and they are not the cheapest either.

They sold me a lemon. I have spent thousands of dollars getting it fixed. I'm still in disbelief of…read morehow they let me pay them cash, and drive off the lot in a broken car. Please do your research.