I paid Eagle for a used engine and they boasted a 10k mi, 90 day warranty. They took almost half the cost upfront and then kept me in the dark and got really annoyed when I'd try to get updates. I went with them because of their turn around time being quick enough for needing our car back for hospital stays. They went way over that and didn't even have the part ordered by the time their time estimate came and went.
Issues were apparent soon after picking my car up... engine started making crazy grinding noises and smells like never before. We're talking 46 miles between the engine swap Odo out and the next Odo in before it was back in their scheisty shop with engine problems.
Eagle kept treating us like we were insane and getting rude, so we stopped using that vehicle for awhile and went to another shop for drivetrain work (shout out Absolute Automotive I can't recommend them enough for saving us from Eagle Transmission trash baggery!!!). Absolute remembered I mentioned paying to have a used engine swapped in and they told me I needed to take it back to where I had it done to have them check it out while it was still under warranty ASAP. They expressed concerns about some of the noises giving us concerns that Eagle dismissed, but they didn't want to void our warranty by investigating.
We took it back to Eagle and gave them as much information as possible. They diagnosed our concerns as "power steering" when we gave them clear instructions on how to replicate rattling and knocking from the engine. These two noises should not be confused for one another.
I called and tried to talk to Aaron because we'd had terrible experiences with Mike getting nasty with us previously. In fact, you can expect Mike's fake friendly demeanor to leave once he's charged you for something. The plan was to be honest w Aaron about what was going on and put him in contact with the other shop for better communication.... Instead, Mike got completely unhinged and began verbally abusing me. He refused to pass me to Aaron and proceeded to yell at me and berate me for 5 minutes. When I finally got worn down from being goaded and screamed at, I expressed some details about what the other shop said, that "this was starting to feel fishy" and expressed concerns about running out time on the warranty. Mike then screamed "OH SO HOW ABOUT YOU TALK TO AARON!!!"....... "That'd be great! That was all I asked for in the first place!"
After a while being screamed at by Mike and him getting belligerent at me, I was finally transferred over. Aaron then told me not to be rude to his staff after Mike had just goaded and screamed at me for as long as possible when I simply asked to talk to Aaron so I didn't have to deal with Mike's psychosis, lol.
"... Or we aren't going to help you." They hadn't been helping me at all, and at that point it felt so incredibly shady that it felt like my car was being held hostage- I just wanted it back without further damage from them and didn't contest Aaron.
Their replies to my reviews on another platform (which they manicure and remove honest reviews) claims I screamed at them when I was incredibly weak from getting sick and had little voice when this interaction occurred.... they felt the need to tell me they record phonecalls and it was so nice of them to let me know that piece of subpoenable evidence existed.
Mike got that bad.
When I asked for more information about what they were asserting the engine noises were, Mike immediately deleted the information and video they put on Tekmetric prior to screaming at me. I had already saved the notes and sent them to other shops advising me.
My fiance retrieved the car the final time on the assumption Mike is a coward and wouldn't scream at a muscular man the way he did with me. We were right- although he was incredibly aggressive, sarcastic, and raised his voice; he was a little more subtle about trying to provoke conflict and did not scream at him.
Since Eagle Transmission would no longer cooperate with us even under a warranty, let alone treat us like people, the other shop investigated my vehicle and found a number of botched areas that show their installation was done improperly. I added just over 1,000 miles on this engine since spending $2.9k for a bum engine + $300 for another part their swap killed and they should have covered. The vehicle was never operable again and consistently overheated after 25 minutes of operation. It blew parts off my radiator 3 times.
I got my money back thanks to my cc company, but would have been happy to have it out in court. I have since been warning my community incessantly and compiling similar experiences when I see them posted to send it to the AG and licensing boards. Hint: there are many similar stories, as of they're operating from a playbook. All they had to do was not steal our money and just treat us like we're people and they never would have heard from us again. read more