WORST EXPERIENCE EVER. COST ME THOUSANDS!!! WHAT A NIGHTMARE.
I wish I too could give these people O stars. I live in Florida. I drove out to Denver just fine in an older Lincoln which was meticulously maintained and only had around 70K miles on it. The car ran great.. While there, I heard a noise and thought my compressor was going. The guy that ususally answers the phone is nice at first but then his true colors start to show when he gets sick of you wanting things done right. He said the A/C was fine but that I needed the following: oil pan, oil change, tranny refill, serpentine belt, inner tie rod, alignment. Maybe it did, maybe it didn't, but it cost me over $1000. When I left my "check coolant" light came on immediately but I checked it and it was not getting hot. He said bring it back when you can it probably just burped. So, the next day I take off to go to the mountains. I stop to get fuel only to see the tranny smoking and I check and there's no fluid! I walk miles to get fluid, put it in the car and return to his shop two days later (Monday). They work on the car, say the light's taken care of and there's no leaks from the tranny. So, I start home via Pueblo and I no sooner get there and the tranny is smoking and slipping again! I said, "your web site say's everything's under warranty", he says, "that's right" and gives me the number to call. Problem is, and this is actually fraud, they don't cover transmissions...Well every tranny place from Pueblo back to Denver wanted days and days to work on it; all saying it was probably pretty serious now that it's been getting so hot. I couldn't afford to keep paying hotel bills while I waited to shell out for a major transmission problem so I kept putting fluid in it and tried to make it home. I made it as far as St. Louis and then realized it would be too dangerous to try and make it much further. I had the title but no one wanted the car with transmission issues so I sold it to an auction yard for $800 (the car was immaculate with new Michelins) and paid almost that much to get home in a one way rental.
That was the biggest rip off I've ever gone through and I used to be a Used Car Manager. I paid them over a thousand dollars to ruin my car. If you are gullible enough to use these guys, be forwarned, not only may things not be fixed right, they may be far worse than when you brought your car in in the first place. This a perfect example of how these review sites should be taken with a cubic yard of salt.
I should sue them, but I'm back in FL and it was a work vehicle so I'll be deducting everything accordingly. read more