TERRIBLE CUSTOMER AND RACIST i want to first mention how…read morewhen i went it originally to fix a phone, i explained to the owner i had no clue what was wrong and he could please help. We waited nearby about and hour as he said. Then went back in and phone was not ready, he was still fixing it and needed to close. anyway, prior to that he said that it was $100 flat. Never did he mention a difference with paying cash or card. So when i paid it was additional $13 -OK NO BIGGIE however i would have appreciated CLEAR COMMUNICATION prior. MOVING FORWARD --- I referred a family member of mine over to him (because of his "good review") to go get his Tablet fixed -- keep in mind we are going to this "PROFESSIONAL" for his help. So my fam member stated that he was given a date and time to return in which later he did. Come to find out, it was nowhere near fixed. He wasn't even present during that moment. So my Fam member stated "Why was there no communication on his end"? Apparently, the owner took it HARSHLY and ran back to the facility and started yelling at my fam member that " YOU MEXICANS , BLAH BLAH BLAH" All my fam member said was the truth, why was he not communicating and setting dates when not ready? My fam member had to calm the owner down. He's not a confrontational person. Then after, my fam member told the owner he's only asking for him to be informed that it isn't ready so he wont waste his time driving to the location. Shortly after they agreed to leave it a few more days to get it fixed. We let an additional day pass by since we had not heard or received confirmation it was ready ..... then still nothing and upon arrival- ITS NOT WORKING :( so then the owner is getting upset and says that my fam member should have KNOWN what was wrong with the tablet. LIKE HELLOOO, you are the professional sir. You were informed prior to leaving the tablet. He told my fam member how it would cost about $600 and my fam member explained to him had he known then he wouldn't have left it in the 1st place. He kept it for about a month with no solution to it. It was brought back home and still not working. Time and money wasted with a bad experience. One thing about working in professional settings and owning businesses if s that you must have good customer service and there was also NO REASON to yell out anything about RACES. He was completely in the wrong and i feel so bad for referring anyone there. ABSOLUTELY NEVER AGAIN GOING NOR SENDING ANYONE THERE. Sir, please be more respectful.

10/25/19 AFTER MY REVIEW I AM CURRENTLY BEING HARASSED BY THE OWNER I HAVE RECEIVED NUMEROUS…read moreMESSAGES IN MY INBOX!!!!!! I posted my review the owner said it's impossible that what you say even happened because we have been closed for a week. Not true!!! So I posted the receipt showing obviously I was there in that day and time. Then owner claims that they didn't get paid for services other location was paid instead. But since we paid in CASH to the owner that now all a sudden he remembers me now through looking at surveillance obviously missed the cash transaction part unless he's giving his cash to the other location. They claim each location is independently owned and operated which may be true but like I stated- I took the phone to LABrea location and a worker himself told me one hour wait time and then took the phone to the Regent location. At the Regent location is where He fixed the phone and The cash transaction was done. In all my years of Yelping I have never been harassed like this in my inbox it started yesterday even after I told him to stop messaging me I still woke up to messages. 10/24/19 UPDATE FACTS!!!!!!!!Update since I was asked to remove comment and I'm not removing anything.Let me clarify this is for a Review for Services Saturday October 19, 2019. I have receipt to prove it. You need to look at your security cameras On that day around 1 pm. Phone was Dropped off at LaBrea at 11 am location and picked up at 214 Regent Location around 1:15pm. Since you are looking for an invoice as I stated we brought my brothers phone in Last name -Johnson. Check Your records invoices or whatever. This is an actual factual yelp review by a customer (myself) staying the service I received on this day. Ok I was in LA and my brother needed to get His phone fixed and we Found the first location driving down LaBrea. So let me list the problems: 1- Parked in front walked to door nobody there, we walked back to car started it up and a man comes out asking how he can help us and my brother left his phone there and they said it would be an hour To Fix it ok no problem. 2- We go after about an Hour and a half Just knowing the phone would be ready and we walk in to get the phone and the man says-"Oh we had to send the phone to our other location so You need to Go over there to pick it up. So now I need to drive some place Else. At this point we are irritated but ok the phone should Be ready, right??? 3- wrong !!! When we walked in the phone was on the counter still all Cracked up. The man at the new location hadn't even started on it. So now we have another hour wait. We were super irritated at this point. But they got two stars because they did good work but they need better communication and to make sure they work on peoples phones in a timely manner at the original location or at least give the customer an option or a heads up. Needless to say I won't be going back there again.

Heard about this shop from a good friend who had over the years two cell phone screens fixed for a…read moregreat price. The owner has been in business for decades. He was very nice, fair, and innovative with his ideas of how to fix my phone problem. He didnt seem out to charge excessively or overcharge customers for things they dont need. I watched him interact with at least 10 customers or potential customers on 3 different days and was impressed with his integrity.

This place was recommended to me by a friend of mine back in May 2018 because my son's iPhone…read moreneeded his screen repaired. You quoted a great price and moved forward with getting phone repaired and everyone was happy. Now, my son's phone needs to be repaired again, therefore, I have decided to return to this establishment for the great service I experienced before. So, I searched Google for their information to find out what their business hours are and got conflicting information. #frustrated #annoyed #mytimeisinvaluable #thenyouwonderwhy Moving forward, I really want to support small businesses, however, you make it easier to not support you when your hours of operation are unclear nor being adhered to. I have provided screenshots of what's advertised on line, while sitting in my car waiting for this business to open, so I can get my son's phone repaired. #goingelsewhere #losingbusines #missingmoney #timeismoney #getittogether

My guy will fix ur phone z as n do a good job always. Major…read moreis the only place I will take my phone to get fixed.

Great service went in on Sunday my husband shattered his phone completely. They were able fix it…read morefor a good price. Compared to other repair shops that charge arm & leg just for a screen change. The place is inside a building easy to find.

I went to get my battery replace and I was charged only $65. The service was amazing, and they took…read morecare of it very fast. The technician also cleaned my speakers and fixed my charging port for free. I would definitely recommend this business.

Ups apparently dropped of my package here because I wasn't home and I've been to "next level" twice…read moreand no one ever shows up! I showed up at 920 because website shows they open at 930. Well i showed up and it turns out they open at 10. Its 10:22 now and no one is here! I think its so unprofessional, people have to go to work. Another gentleman man here as well and was very upset

Just had my iPhone 6S Plus screen and battery replaced and they have done an excellent job. This…read morewas the first time I used them for repairs and I am glad I decided to give them a try. Really great pricing as well, can't beat it. Not to mention they are very helpful and the store looks great. Thank you!

Great communication , quick and accurate service, fair pricing. Overall great experience. I'd…read morerecommend.

I usally rather give business to small businesses but this one I truly regret. as other has stated…read morehe uses subpar cheap parts. had screen replaced on my phone which cracked several day after. mind you phone was in my pocket. which possibly phone flexing in the pocket while sitting caused the screen to crack. I called him and he says he cant doit because he cant return the screen and i would have to most likely pay agsin, I asked him if it was original which he lied about. and then ignored my calls after that. which caused my camera and s pen to stopped working. had to get phone repaired somewhere else and confirmed repaired job and screen was subpar.

He mended my phone's microphone ($70), but he destroyed my flashlight and speaker phone. He then…read moreblamed my computer brain, claimed to have fixed the initial issue, and told me to choose which issue I could live with. "I am going out of town" or "I am moving" are common ways for him to dismiss you. For him, "first thing in the morning" refers to midday. Despite his friendliness, he lacks professionalism.

Highly recommend excellent service very friendly. He was very accommodating and helped my daughter…read moreget her phone back up and running after he replaced the broken screen. Glad to know there's a local place in South LA that offers this service.

my 13 pro max screen went white and they only charged me $80 for a new screen and it woulda been…read more$10 for a brighter screen but i have sensitive eyes so i quickly settled for the cheaper screen and it's been lovely, my head doesn't hurt as it did wit the bright screen. i walked in , got my consultation and invoice within a minute. i went down the street to charlies chicken for some food and by time i pulled back into this parking lot for my phone, they were calling my friend's phone to lmk it was ready! 10/10! Ang other spot woulda charged me $150/200 MINIMUM dhs.

Best prices , they're quick and efficient. Other places have poor quality and crazy pricesread more