I tried scheduling an appointment as I am new to this insurance and a new patient. I had an extremely unfortunate experience. After about the 5th ring someone finally picked up and said in a very unhappy tone, "there's a line ahead of you can I put you on hold?" I said this was okay. Someone picks up a few minute later and I tell them my situation and they said they can't get me in until the end of the month, I told them that won't work because I need a certain medication refilled and I can't be off of it that long. They put me on hold. After about 5 minutes someone picked up and they said "we'll see you shortly." I said, "pardon me?" And they hung up. At this point I was thinking "wow, I don't like this service, but I need my meds." Then another woman picked up and I had to reexplain my entire situation and I kept telling her, "yes, the last girl gave me that option and I told her it won't work, because I have a 9-5 job." My mother could hear me struggling and took the phone to ask what the protocol is for a situation like this. She then became EXTREMELY defensive and said there isn't any protocol for this situation. She went on to say things like, "it's not my problem you work", "you shouldn't have waited so long", "we will not tolerate a mother-daughter duo threatening us!" We said, "We are not threatening we just want to know what you typically do in a situation like this." She then said, "call the 1-800 number and request and new doctor because we will not be seeing you here." So ultimately, I was refused care. I have NEVER been spoken to like this by a healthcare professional before. It truly is sad, because we trust these people to keep us healthy and safe. Naturally, as a patient I expect a positive, sympathetic, and accommodating attitude. I am the daughter of a healthcare professional and he would never treat a patient this way or allow his subordinates to treat a patient this way. To conclude, I am more saddened by this experience than I am mad. To all of you that have had wonderful care from this practice, that is great and I hope people continue to get that care. However, this was too disheartening not to share and if there is another person searching for a new primary care physician out there, you should know this. It is important to share ALL the different care experiences, good or bad. I hope they never speak to someone like this ever again and this is helpful to those reading. read more
