I've know and had been treated by Dr. Bortz for several years. And for years, I shared in the belief that he was the 'shiznit' doctor to work with (in the San Diego area). I've always believed that Dr. Bortz was someone who was very bright, sincere in his service delivery, possessed excellent bedside manners, was driven to help his patients, and enjoyed a well connected network with the greater San Diego medical community. And in fact, I still hold many of these beliefs to heart.
However, recently my whole perspective of the nature & scope of medical services managed out of this physician office has dramatically changed. This heart felt change commenced back in January of 2016, when I'd encountered an incredulous medical-service debacle that appear to have been both created and perpetuated by both Dr. Bortz AND his office staff.
The issues I'd encountered are related to the staff not processing vital EDD paperwork that is the per view of this physician. And in proactively attempting to address this issue (well in advance of looming deadlines, etc.) I'd come to learn that the office staff had no intention to resolve the issues that were allegedly preventing the doctor from completing this task.
Needless to say, when hard timelines for this clerical task passed, no adequate excuse has been provided to justify why this physician and/or his staff did not fulfill this time sensitive responsibility.
Rather, excuses were made regarding the business offices inability to complete this task. When pushed on this issue, I was informed that, in fact, the doctor was not able to complete the (rather routine) task of submitting the form via the California EDD computer network because the office staff did not possess the correct account password for the doctor to log onto the EDD network!!!! And after sending them instructions on how to rectify this situation, .... they continue to claim that they can not coordinate the password reset with the doctor.
Is this a case of the tail wagging the dog or what? (...... lol).
To complicate matters, the staff then asked me to 'snail-mail' them a blank EDD Physician form so that it could be filled out by the staff, signed by the doctor, and mailed into EDD.
Seriously. Who in their right mind thinks opting for snail-mail vs. using a state sanctioned computerized system to file EDD updates is the preferred choice (for the doctors signature) . However, after arranging for this form to be mailed to the office, I was informed by the staff they never received the form, and/or the doctor 'may have' removed the form from the mail stack and simply had failed to complete it .... (seriously ...?!?).
Regardless of the specific details, I could not fathom the scale and simple ineptitude of the office staff (and by proxy this doctors) failed actions.
Net effect: I've since learned that my EDD benefits had been cancelled due to this doctors failure to provide a timely report my medical status (pending a medical extension by a physician).
Since, I've attempted multiple times to address this issue with the doctor directly (via unanswered phone messages). And to date I continue to experience an administrative 'firewall' nightmare with regard to addressing this issue. ;-(
Always, someone in the office presents an excuse as to why the doctor did not call me back. Always, the administrative office staff have continued to provide questionable excuses for the current situation, which has only served to leave me feeling like there is no professional accountability at this shop (after dropping hard earned $, no less).
At this point in time, I am on the hunt for a new primary physician. And as I start this new journey, I am closing the door on this shop of incompetence; and would recommend you consider my experience as you consider doing business here.
For whatever the reason, something about this shop is not legit.
And with the number of good physicians in the San Diego area, I would steer clear of this medical practitioner & his office staff.
Given the cost for adequate medical services, we all deserve a physician who actually takes pride in the quality of his professional services; and the associated front office & back office services that inevitably follow. read more