Scheduling six out of 8 appointments over the past 1.5 years (telling me 3:30 then Dr. Paradez wondering where i was for the video appointment at 2:30 PM ... another two times canceling the appointment w/o telling me in advance. A third time, I rec'd a phone message to CONFIRM my appointment, then the day of the appontment I waited for 40 minutes assuming Dr. Paradez was running late---I phoned, "No, we left a message to cancel the appointment; I explained that I listened carefully to the phone message 2 X and it said "to CONFIRM" the appointment. In other instances, they screwed up the time or said there had been no appointment scheduled (depite it being carefully written on my calendar!). I am detail oriented, highly organized, and had the times and dates on my calendar; they were wrong, not me. It is almost impossible to connect with anyone there by phone. They only have umpteen messages that they will get back to you w/in 24 hours. Some times they do, sometimes they don't. Some things can't wait. I have an appointment tomorrow. Today, w/o warning I got a text message with links to forms. Form 1 was lengthy and took at least 15 minutes to fill out. I had missed one question, I swiped the smart-phone screen to scroll back to what I might have missed, whereupon the smart phone screen changed to something utterly different. I went back to see if my answers were saved on the form; no they weren't. The form was blank. No way was I going to spend another 15 minutes filling out the form only to maybe have it get accidentally closed and blanked out again. Pissed, I deleted the text message along with the links to the forms. No idea if the forms were mandatory before my follow-up appointment or not. (And not every one has a smart phone that texts, let alone a smart phone at all. If my parents were alive at 95 and had GI issues, they would not have smart phones let alone be able to type on a tiny text keyboard. I will probably stop going to La Jolla Gastroenterology Group (LJGG) and Dr. Paradez (though I've been a patien of his for over a decade) as I am fed up with the impossiblity of connecting with someone there in a timely manner, their recent errors in schduling or keepin my appointments, and now that even though I had gone to LJGG for over 20 years (previously Dr. Nebel and Dr. David Roseman), they now have this mandatory form to fill out with every detail under the sun of family history, health history etc, (that Scripps and Sharp do not mandate for their GI MDs.) LJGG already has 95% of that information orm me; all they really need is medication changes and health issue changes---they do not need, yet again, my date of birth, who inmy family died of what, did I ever use tobacco, etc., ad nauseum. None of that has changed. My parents died of what they died of---that did not change. I never used tobacco--that did not change. My date of birth---that did not change. Good grief! Years ago there were four or five MDs there. Years ago they answered the phone when you called; you could speak then and there to a human being. Dr. Nebel and Dr. Roseman were phenomenal. Dr. Paradez has been good too---when you can actully book an appointment with him (that isn't changed or deleted by ineptness----which Dr. Paradez blamed me for!) And somewhat aside form the point, back in 2016 when I asked Dr. Paradez I give up!!!!! read more
