Another 5 star review for Westgate office 6 mo check up by Dr Sherman, Karina hygienist, Twiggy at checkout and sorry I don't have name of check in. Quality top notch for high quality care and patient education. Great vibe in office. Cleaning and check up. I highly recommend this office. Yuki the wonder dog will hopefully be at next visit. I love him and give him hugs and read more

I found About Smiles on an internet search of dental near my home. Dr.Sarah Herman makes your teeth the least of your worries and does it perfectly. She is excellent at explaining what is occurring during the procedure. The dental hygienists were so patient and answered many of my questions. Although the dentists in the South Austin office are top-notch, they influence the office staff, and I am not too happy about that office. It seems that overcharging patients is normal here. In addition to the 3% for services billed using a patient's credit card, surprise bills are also possible. My health insurance often informs me before About Smiles does. Tiggy charged my card. I specifically asked her if I could alter my payment if I came back in soon. Yes, I was given that option. I returned later with a plan to use a debit card with NO 3% upcharge. Tiggy was busy so Peggy took my second transaction, I asked her if it was difficult, and she replied it was. BooHoo--BTW, Peggy seems like a candidate who does not work with patients much or at all. I apologized to Peggy. I WAS given the option to pay in another form, So I was there to pay with a debit card. Peggy billed the services as credit! Not as debit. Excuse me!! Here I follow the clinic instructions and am still out $23.00!!! I need the money, honey. I am not freely giving About Smiles one. more. cent. I am finished with About Smiles. When my crown gets done, {there were mistakes} I'm outa here. It was not a smiling day for me. read more

I have been going to Dr. Hoover since she purchased the practice from Dr. Smith who was my dentist since I first started going to the dentist as a child. So needless to say, she had big shoes to fill. However I highly recommend her dental practice, she is a delight and always makes you feel at ease and easy to converse with. I have had many dental procedures from X-rays to cavities and always had a professional and quality result. The facilities are modern and she uses modern technology. I would highly recommend this establishment. I am also a member of the bleach club and get a free tube of bleach after each cleaning. Always keeping my teeth clean and smile healthy. read more

About Smiles Family and Cosmetic Dentistry - Photo of teeth - General Dentistry Near Me - Austin, Texas

I rarely write reviews but this place is horrible! the front desk is rude. One literally hung up on me! They tried to over-bill my wife once and someone in the office smells of cigarettes. My crown is failing after less than 1.5 years causing a tooth ache. I am out of town and they will not prescribe me an antibiotic unless I come into the office (I was told this was a law which it is not). It's more about money than anything else. No smiles here! read more

Please avoid this clinic. I am a nurse practitioner and professor and I promise they are not practicing to a high or even average standard at this clinic. Horrible experience over and over, despite giving them three chances. I assure you there are better dental clinics as this is shoddy care and malpractice at best. Sincerely, this is the lowest quality of dental care I have ever received. Heather Morehead, dental hygienist will be reported to the dental board for improper care, botched cleaning, rude harassing behavior, and extremely bad bedside manner. After stating I was not happy with the care, she followed me out to the receptionist to harass me further. Do not go here. They also gave me another Mark R's medical records and paperwork to sign, which I did by accident. I read his medical history showing a biopsy in 2021. This clinic needs to be shut down. read more

I just switched over to Dr Hoover since she is close to where I live and takes dental insurance. So far I'm extremely pleased with my experiences there: friendly front desk, excellent assistants and hygenist. I'm very impressed with Dr Hoover: She's very personable, explains things very clearly, and makes sure you understand any charges so there's no surprises. Dr Hoover is a dentist who really cares about her patients and loves her job. I'm glad I found her! read more

I needed a new dentist and I am so glad I found this practice! Easy appointment setting, no wait, lovely office staff, knowledgeable DR....and very efficient. I am all smiles for them!! read more

I've always dreaded going to the dentist due to pain, noises, and the anxiety that comes with it but after meeting and having my appointments with Dr. Herman, that has all melted away! She is very sweet and patient with a very light hand along with the dental assistants as well. From the moment you walk in, everyone is very welcoming which I feel is not that common anymore - very glad to have found this office!! read more

I had such a fantastic experience with the About Smiles team. They were professional, warm and welcoming and didn't try to oversell me on services I did not need. It should be mentioned that I hadn't been to a dentist in almost over a decade...Seriously, since I was a teenager! I was a bit anxious and the staff made sure they took every precaution possible to make me comfortable and relaxed. Dr. Lane was awesome! He talked me through everything and took time to answer all of my questions. The hygienist Dawn and Kathy the assistant, were both so lovely and attentive. The receptionists at the front desks were also very welcoming. Collectively, from start to end they made the ENTIRE experience relaxing and pain free! They were straight forward with billing and walked me through everything insurance would cover, etc. Transparent and professional, and inviting to boot. What more can you ask for? read more

I'm new to Austin and hadn't found a dentist yet when About smiles was recommended to me. I only needed to have my teeth cleaned so I made an appointment. Thinking that if it didn't work out I can always find another dentist. Well things did work out and I've found a new dental home and won't be going anywhere else. What a wonderful friendly staff. Everyone from the receptionist to the dentist was friendly, knowledgeable and highly professional. I'll be going back. read more

Never been to a dentist where it was literally a pain-feee experience. . . sFOR 2 crowns! Dr. Hoover is a magician. My only criticism, is that the other dentist in her office is a very attractive male, and all of a sudden my wife has been getting mysterious toothaches in a weekly basis. read more

Update 2.5 years later: -I have had zero need for fillings. My teeth have been perfectly fine these past 2.5 years. Clearly I never needed the 3 additional fillings and I'm confident I didn't need the other 2 fillings or crown either. But it's too late for those. -Speaking of the crown I never needed that About Smiles installed in my mouth, since it was porcelain instead of a stronger material, it now has cracked, causing pain, and now I need a new, better crown. This is of course extremely expensive. Going to About Smiles is a gift that keeps on giving... I *strongly* recommend you never go here. Very tempted to report these people to the Dental Board or whatever it is. Horrible. read more

TLDR; They padded the bill as much as possible. I like the atmosphere and location. Everyone is friendly including Dr Hoover, two hygienists and all staff I met. They have a lot going for them-- BUT I've also has some bad experiences. I had the same dentist and hygienist for 3 years. They never mentioned my fillings (I have none) or of needed drilling. Then again, that was at a grant-funded community clinic. Maybe they had lower standards, or just didn't have a profit motive? For the record, it was a great clinic. I'm grateful I had access to it. I question About Smiles add-on services, and their oral evaluation of my tooth condition. 1st appointment they informed me of two filling that I was not aware I had-- suspicious to say the least! Of course they wanted to drill two more, the same day. Minor fillings at $200 a pop add up fast. They suggested to apply for a line of credit. Still, for $99 I got a fair deal on the cleaning, comprehensive evaluation, x-rays, etc. I went for a 2nd appointment 6 mo later for another cleaning. Good hygienist, very thorough and knowledgeable. Again I told them no on all add-ons-- just the cleaning and paid $92. I just received a bill for that cleaning only visit from 3 mos ago. There was one $52 added-on for "periodic oral evaluation" unpaid from the 2nd appointment. But, I just had a comprehensive evaluation 6 mo before. This kind of calendar-bill code padding nonsense may be standard practice. That doesn't make it right! read more

You guys! I don't know why About Smiles only has 3 stars on Yelp when they definitely deserve 5! I've been seeing Dr. Hoover for over a year now and she's FANTASTIC. I'm absolutely terrified of dental work but I've had nothing but stellar experiences here and Dr. Hoover works with plenty of patients who have my same fear and she strives to create a pain-free, pleasant, relaxing experience. My most recent experience is as follow: I had 5 cavities. I do not do well with dental work. Dr. Hoover offers "sleep dentistry" which entails providing the patient with a soothing sleep agent and laughing gas so that they are unaware of the work being done. We scheduled a time for me to come in and have all 5 filled and do a periodontal cleaning while I was knocked out. The day arrives and I show up and am handed a little blue pill. Immediately, my anxiety kicks in and I start freaking out. The staff was so lovely and calming and sweet, but I panicked and ran. Yep, I left. Even though it was a 2+ hr appointment that had been blocked off for me. Was I mistreated? Was I overcharged? Was I made to feel humiliated? No. They rescheduled me for a week later and even got me the sleeping pill prescription so I could take it the night before to begin relaxing then and wake up already in a better state of mind. When I arrived for my 2nd appointment, everyone was so kind and warm and no-one made me feel like crap for what had happened the week before. The whole procedure went off without a hitch. Dr. Hoover is a gem of a human being - she's all smiles, super warm, listens to your fears/concerns, tells it straight. I felt no pain during my procedure, they let me listen to my iPod and had the TV showing How I Met Your Mother. My numbness wore off within a few hours and I felt right as rain. If you have any fears about dental work - Dr. Hoover is the dentist for you. A staff of really sweet, warm people works at the office and they are all willing to work with you to make things happen. Cannot recommend About Smiles enough!!!!!!!!!!!!! read more

I have been going to Dr. Hoover since she took over when Dr. Smith retired. She is absolutely the best dentist/person I have ever had the pleasure to meet. I have had some extremely difficult situations and she has guided me thru them and is still helping me cope with a serious situation. She listens to you and I feel truly cares about her patients. I will never ever go to anyone else. Thank you Dr. Hoover for being the person you are!!!! Glenda W. read more

We had a very disapointing experience with this business. The truth be told, I cannot comment on their actual Dentistry work, only on their integrity, as I never made it through their front door. In February we were made aware of a "Family Free Day" for families to come into their office on March 2nd for a free cleaning or filling or extraction. We have a printout of this advertisement directly from their website. We also called their office to confirm and they said to come early on the morning of as appointments were to be made same-day and on a "first come, first serve" basis. They normally open on Saturdays from 9am-3pm, but on the Family Free Day they were to be open at 7am. We arrived at 7:30am on the 2nd and the place was locked and empty. Not a sign or notice on the door. There were several other folks waiting in the parking lot for the same thing. Some had travelled up to an hour, like us. I can only imagine that there were several more that had already left. We gave these folks the benefit of the doubt and waited in the parking lot in our car, with 5 children, until 9am. This was their normal advertised time of business on Saturdays. Still, nobody showed. Apparently they took the day off, probably as not to have to deal with any of us. I went back to their website and they had changed their Family Free Day from the 2nd to the 23rd AND they changed it for family members age 18 and older only. So you can't even call this a "Family Free Day" anymore, but an "Adult Free Day". My guess, and this is only an assumption, is they were overwhelmed with responses from families that wanted to take advantage of this offer for their entire family, like us. So they changed the rules to adults only, updated their website and took the day off to avoid facing those of us who showed up. Regardless of my assumption: bad form. Any business who does what they did doesn't deserve my business. Not even a curtousy apologies sign outside the front door? Wow. Note: their business website is wrong in Yelp. Correct URL: http://www.aboutsmilesinaustin.com read more

The dentist is never thought of as a great place to go. However, it is a necessary evil in life that is part of adulting. I'm inspired to write this review because this dentist's office was actually a pleasant experience, and I was blown away by the quality of my experience. I had to go in because I had a tooth infection, and I ended up getting that tooth pulled plus a wisdom tooth on the same day. They got me in right away, and I noticed that the office was lovely and that you can drink coffee or tea while you wait. (If you're worried about your breath, they have mouthwash in the bathroom!) ;-) In the dentist's chair, I prepared myself for the torturous nightmare to begin. It never did. Surprisingly, they offered me sunglasses and a blanket. I felt like I was in a sci-fi movie with all the high-tech equipment. Dr. Nguyen and his assistant made me feel at ease, and he even joked that he was going to whisper my teeth out of my mouth! They did manage to extract the molar and a wisdom tooth with very minimal pain. I did not even need to take painkillers afterwards, which was shocking! Crystal, the hygienist, got my teeth sparkling clean. I could tell she was passionate about what she does. read more

I went to About Smiles after a terrible experience with Brident. The staff was amazing! Brident was taking forever to send over my xrays from a previous visit so they did a few free ones to get my appointment started. They made their treatment not so overwhelming and weren't trying to collect payment for everything up front like Brident. I'm excited to start the plan they have given me and I'm not a fan of the dentist. read more

I am so grateful to have found About Smiles!! Dr. Lane is an incredible dentist. He is knowledgeable, and thorough and the bed side manner I received is better than I could have hoped for somebody who does not have ample dental coverage and tends to avoid dental care. Their Loyalty Program was perfect for me and my circumstances. My husband has an upcoming appointment, my son will have an upcoming appointment. I feel better, I am better having been to About Smiles. I whole heartedly recommend Dr. Lane and About Smiles to any person who needs dental care and has been putting it off for whatever reason. Thank you Dr. Lane and Connie and all the incredible staff at About Smiles!!! Thank you Thank you, and thanks again. See you soon. read more

I just had a root canal on a "hot" molar way in the back. Dr. Kahlden took care of it in two appointments. It wasn't pleasant, but what root canal is? He did a great job. Seemed to be very thorough. PS. brush and floss, people. read more

Dr Gretchen Hoover is my angel. I am 61 years old and have had an extreme fear of dentist my whole life. I used to literally be sick for a week before a dental visit because I was so afraid. Thanks to Dr Hoover I do not fear going to the dentist at all now. It is a miracle. She is so caring,considerate,gentle and compassionate. I know this sounds unbelievable, but she truly makes your dental visit painless. I have had extensive dental work done here and it is all beautiful way beyond my expectations. Dr. Hoover takes the time to listen to you and your concerns then addresses them. She gives you all your available options and helps you decide what works best for you. She just truly cares. Everyone in the office The lovely lady who is the dental hygienist (sorry to say I cannot remember her name) the girls at the desk, Connie and Dr Hoovers wonderful assistants are all quality people, they all really care and want to help in any way they can. I have always been treated by everyone there with kindness and respect. The atmosphere of the office is relaxing and fun (they do cute little things for the holidays). I am always seen promptly and not just left waiting around. They bring you blankets and pillows, put on the type of music you like and anything else to make you comfortable during your work. All in all I just love About Smiles and could not possibly say enough good things about them. read more

I have been through MANY dentist offices after losing my childhood dentist to moving... THIS office is filled with dedicated staff who are extremely friendly and empathetic. Authentic dentist office for sure and I have finally found my dentist office that I look forward to coming to again and again. I highly recommend About Smiles! :) My hygienist Kay was so REAL and told me the upfront truth without sugar coating -- as I have experienced at other offices. I am thankful for what Kay has taught me on things I can do at home to have the healthiest mouth possible! read more

I've been going to another Austin area dentist for 18+ years and thought I was getting top care. Having re-located from Lakeway to South Austin I sought care from About Smiles. Not only have they taken great care of me but also provided modern and progressive care for a middle aged person with aging dental issues. Great organization across the board in all capacities including; insurance guidance, cleaning, restoration and a plan for overall best care. I highly recommend About Smiles! read more

Adequate dentistry work, but customer service is declining, as of late... My husband and I both go to About Smiles (for now, and not much longer). The dentists and hygienists themselves are great and very friendly. They do take their time, which is good and bad given most people want to get in and out of the dentist as quickly as possible. They sort of bounce from room to room working on different patients at a time which feels like the process is slowed but I'm okay with that most of the time. We even moved quite a good distance away, and still continue to go to About Smiles, but at this time I think that will change. They tend to drop the ball where communication and billing is concerned. We've been waiting for an issue with a bill to be resolved for over 6 months, and until I followed up recently they were just continuing to bill us without following up on the issue at hand, which had to do with insurance covering certain procedures (we all know how this goes, and it happens to no fault of the dentist's office). Leading me to my main issue; the female who handled my calls yesterday and today. She specifically said she was the newest person at the facility and she couldn't give me straight answers on some of the questions I had, and had said someone above her was going to give me a call to discuss, but I never received a call. So naturally, I followed up today. I misread a portion of her email, and misunderstood the cost of something, and instead of patiently explaining that I missed that piece of her email, she talked over me and repeated herself in a nasty tone 4 times, to the point where when she finally stopped speaking, my response was "can you cut the attitude, I'm reaching out for information when no one returned my call". Her name is Gabby Mirelez, FYI. There was another girl at the front desk who was absolutely awesome, I'm not sure if she's not there anymore, or I've just been unfortunate enough to get Gabrielle on the phone the last few times, but I can say once we figure all of this out, and I go for the final appointment I have scheduled, we'll be switching dentists due to poor customer service. read more

This place is the worst. It was a super uncomfortable environment, and I feel I was completely taken advantage of there. I had a feeling that some of the things they said that I needed were a little strange. Apparently I was in the early stages of GUM DISEASE and would need a "deep cleaning" that would, of course, cost a great deal of money. I'm 24 years old and brush and floss regularly. No way. So, I went to TWO other dentists to see if they would tell me the same thing. Lo and behold, I was told I had completely healthy teeth AND gums. It really upsets and angers me to think of the money I probably wasted here (and I spent a lot) in the past and what I potentially could have wasted had I gone along with their advice. read more

Lately, I have had multiple dental needs that need fixing. One could get kinda tired of having to go back to the dentist, multiple times, mouth wide open, and multiple hands working on your teeth. But not at About Smiles Dentistry. Dr. Lane is amazing and his dental techs are better than best. They are so ready to smile, yes they even laugh at my lame jokes! My last appointment was completely painless, which is very normal, and comfortable. This is crazy to think, but I actually enjoy my visits with them!! read more

Dr. Gretchen Hoover is amazing. She is really sweet, funny, and goes above and beyond for customer care. Her magic touch is the soothing care she gives when giving you a shot (in the mouth!). She jiggles your cheek and talks you through it, making the anxiety so much less. Also, the receptionist, Starr, is great. Every single time I have called this office, it has been met with ease and kindness. I greatly appreciate the customer care they put into their work. Going to the dentist still sucks, but at least I know I'm going to be treated like a human :) read more

Doctor Hoover is the best of the best. She is truly invested in my dental health. Finding her was a blessing. The staff is sweet "as Apple pie!" I've had dental issues from toddler age and over time started to neglect my personal oral care. When I started with Dr. Hoover it's as though my the stress of my neglect was put at complete ease. I would recommend Dr. Hoover to EVERYONE I know! read more

Got a groupon for a teeth cleaning and X-rays here. Overall, a good experience. They did take a LONG time on X-rays however, and their X-ray equipment was definitely a bit outdated, and kind of painful. The hygienist did rush through my cleaning, but Dr. Hoover was definitely the best part-- very kind, courteous and thorough, and didn't try to push any extra services. Overall pleased with the quality of care I received, especially for a groupon! read more

I only have good things to say about Dr. Hoover, Dr. Hughes and their staff. My first appointment was a teeth cleaning and an examination. The level of friendliness and enthusiasm was consistent with the front desk staff and the dental hygienists that were working the floor that day. I felt very comfortable in their clinic. They did a thorough examination of my teeth and followed through with the cleaning. At the end of my appointment, Dr. Hoover gave me helpful information about my dental plan and gave me an appropriate recommendation for an orthodontist in the area. I came for a second visit today and the service was consistent from when I was a first time patient. As for the wait time, I was serviced quickly on both occasions. I will definitely be returning for future cleanings and dental work I may need in the future :) read more

I'm new to town and needed to find new doctors. I heard about About Smiles from a friend of a friend and thought I'd check it out. I am really big on going to my dental appts like 2x/year. I like happy teeth. The front desk receptionist was friendly (heck, being new to Austin, I'm finding out that almost everyone is really friendly! Kinda freaks me out sometimes). First, they did the x-rays and this is something I don't generally enjoy (like seriously, worse than the cleaning part) because I have a super small mouth and some past jaw issues. The gal who did my x-rays was really gentle -- she told me she had jaw issues, too, and helped put me at ease. It was all digital, so we could see my x-rays right away and they told me what to watch out for (showed possible crack in silver filling...they reco'd leaving for now, but maybe changing to the white ones later b/c the silver ones can "leak". Gross, but good to know!). The hygienist (Megan) who cleaned my teeth was awesome! I thought my old dentist rocked (he was recommended by a co-worker & I always reco'd him to others), but this gal was really great -- she talked me through what she was doing (like "grading" each tooth by number maybe b/c was my 1st time?) and then I had one of the smoothest, easiest cleanings I've ever had. I mean, of course, there was some brief arm chair gripping (it's the dentist, you know!), but really there was not one.single.painful poke. I do floss regularly, so she was giving me big stars for that. :-) Between her easy chatting and the Food Network show with close captioning on TV above me, the appointment was over before I knew it. Most of all, I'm happy b/c my hubby agreed to come for an appointment and he never goes. I asked him if he'd be back and he said he would, which is HUGE. Looks like I have a new dentist to start recommending. :-) read more

I hate going to the dentist, but Dr. Hoover and the staff that works here were absolutely wonderful on my first visit, and made me feel very calm and comfortable. Everything was explained to me very thoroughly, including a treatment plan and cost. I highly recommend them. It was a great experience. read more

Today, I had my first visit with About Smiles. I'm new to Austin but I think I've already found my dentist! I came in today for a cleaning, to get some cavities filled. Dr. Mills and the whole staff were so friendly and went above and beyond to make sure I was comfortable. They informed me of what they were doing at every step and why they were doing it. I strongly believe that in the absence of information people often fear the worst. That's especially true for me when I visit the dentist. There are so many questions that I've had for years that they explained today without my asking. read more

Love About Smiles Dentistry. Dr. Hoover is so sweet and attentive. The staff is always very welcoming and considerate. I highly recommend this dentist! read more

My experience here with Dr Hoover was exactly what I was looking for when choosing a Dentist office. Dr. Hoover, her hygienist, and her nurses all had terrific bed side manner. Her staff was friendly from the day I became a patient there and ever since. I now drive over 45 minutes to her office because of the kindness and excellent service I am given as a patient. I highly recommend this office. read more

I was extremely nervous about getting dental work done, but Dr. Hoover was able to get me through it... I'd like to say I was at ease, but that would be a lie. I'm probably never going to be at ease with metal pokey things and drills in my mouth. I love that they were able to show me the spots they were working on with the camera on a TV screen and the full explanation of her processes, including the why. The insurance lady, Connie, was a true professional. I was given an accurate estimate and never felt like I was getting the run around. I got an appointment on a Saturday, so didn't even miss a day of work. There's really no excuse for me to not go to the dentist now. I will be back in 6 months :) read more

I went in because of a promotion they had over KUT radio that included a free Sonic Electric Brush, teeth cleaning, and X-rays for 99dollars. After 1.5hrs, they said that I need a deep cleaning and that I would need to come back later. They quoted me for about $1200 dollars, not including a root canal, which I had to go somewhere else to get "no insurance here". I went in thinking I was going to get my teeth cleaned and save money. Nevertheless, I got X-rays, no cleaning, instead of a Sonic brush, I got a ridiculous manual 50cent Colgate tooth brush. I could sued them for false advertisement, they were nice, but it comes with a high over priced service. Not sure I want to go back here. read more

Despite having to have a re-do on a route canal by a different dentist, my experience was great. They got me in the very next day after calling in with a toothache. The staff was the best I've experienced in a long time & Dr. Hughes took great care of me. I would definitely recommend About Smiles to any of my friends & family. read more

I had my first visit at this office yesterday and was so pleased with the service by the entire staff. Dr.Hoover was so thorough and explained all the work I would need in a very caring compassionate manner. I look forward to having them as my new primary dentist and probably will not put off going to the dentist anymore! Thank you to the entire staff for making this a more pleasant experience read more

After going to the same dentist for 20 years in Houston, then moving to Austin, I had trouble finding a dentist I could trust. I have had a couple of bad experiences at different dentists around Austin, but when I visited Dr. Hoover's office all of my worries were put to rest. It is a nice, clean office, with updated equipment. The staff is very professional and Dr. Hoover is very friendly. They will not try to talk you into anything you don't need, and want your experience to be as positive as possible. The hygenists are very gentle during cleaning, and Dr. Hoover is gentle during the exam as well. Glad I finally found a good dentist in Austin!! read more