I'm new to town and needed to find new doctors. I heard about About Smiles from a friend of a friend and thought I'd check it out. I am really big on going to my dental appts like 2x/year. I like happy teeth. The front desk receptionist was friendly (heck, being new to Austin, I'm finding out that almost everyone is really friendly! Kinda freaks me out sometimes). First, they did the x-rays and this is something I don't generally enjoy (like seriously, worse than the cleaning part) because I have a super small mouth and some past jaw issues. The gal who did my x-rays was really gentle -- she told me she had jaw issues, too, and helped put me at ease. It was all digital, so we could see my x-rays right away and they told me what to watch out for (showed possible crack in silver filling...they reco'd leaving for now, but maybe changing to the white ones later b/c the silver ones can "leak". Gross, but good to know!). The hygienist (Megan) who cleaned my teeth was awesome! I thought my old dentist rocked (he was recommended by a co-worker & I always reco'd him to others), but this gal was really great -- she talked me through what she was doing (like "grading" each tooth by number maybe b/c was my 1st time?) and then I had one of the smoothest, easiest cleanings I've ever had. I mean, of course, there was some brief arm chair gripping (it's the dentist, you know!), but really there was not one.single.painful poke. I do floss regularly, so she was giving me big stars for that. :-) Between her easy chatting and the Food Network show with close captioning on TV above me, the appointment was over before I knew it. Most of all, I'm happy b/c my hubby agreed to come for an appointment and he never goes. I asked him if he'd be back and he said he would, which is HUGE. Looks like I have a new dentist to start recommending. :-) read more

Just moved to Austin and WOW....I am so super excited to have found a new DENTIST. I was a little worried, since leaving Houston and having had the same dentist for over 10 years. New town, new friends and new doctors. Well, I lucked into this find, hope all the other doctors I find are just as GREAT. First, the waiting room is wonderful, even though I didn't have to wait in there very long. I was greeted by the hygienist and then taken back into his room. Yes, a guy! I have never had a guy hygienist and it was great. He was gentle and a great teacher. He even taught me something new about flossing. (Which I am practicing everyday.) Secondly, after my cleaning the doctor came in. She was so upbeat and nice. Luckily, I left Houston in great shape, so nothing is needed. But, I love that Dr. Hoover came in and met me and asked me about my move to Austin. I felt like long lost friend. And finally, the checking out process was easy. I did have to wait just a bit because someone else was at the counter and I didn't want to intrude on their business. But other than that, the girl at the counter was all "Smiles". Which is great since that is their name, "About smiles". Not that I like to rush my 6 month check ups at the dentist, but at least when I return in 6 months. I will return to a great dental office and dentist. If you are looking for a great team and dentist...look no further. Just make your appointment now. Thank goodness for YELP...now on to find a great doctor. read more

(First, I see my sister in-law Amy did a post too...I am not Amy D., I am Alisa) Our family has been traveling for months and getting ready to move out of the country. Before our move I wanted to make sure that everyone had their teeth cleaned and checked out, since we may not be back for a year. First, my two boys love, love the hygienist. She kept them calm and at peace with her talking and teaching. My 8 year old, explained to me how important it is to floss, "Mom, we need to floss more and not just with those floss picky thingys". Ok, so that is good...off we went to buy some floss. Then my husband had to get major teeth work done...whew, a tooth pulled and trying to save another one. He ended up spending several hours there and explained how attentive and alert the entire staff was to his needs. He was provided water and a blanket, could watch the tv while waiting and of-course he even got to work because they have wifi. All big pluses in his book. And finally...me. I had not had my teeth cleaned since 2012 due to being pregnant and on bed rest. Luckily, Dr. Hoover looked over my teeth and found 2 small cavities and had the hygienist do a thorough job, since we may not be back in Austin for a year or more. I love, love Dr. Hoover and the entire staff at About Smiles. They are always pleasant and ready to attend to my entire families teeth needs. I highly highly recommend About Smiles to everyone. read more

Dr Gretchen Hoover is my angel. I am 61 years old and have had an extreme fear of dentist my whole life. I used to literally be sick for a week before a dental visit because I was so afraid. Thanks to Dr Hoover I do not fear going to the dentist at all now. It is a miracle. She is so caring,considerate,gentle and compassionate. I know this sounds unbelievable, but she truly makes your dental visit painless. I have had extensive dental work done here and it is all beautiful way beyond my expectations. Dr. Hoover takes the time to listen to you and your concerns then addresses them. She gives you all your available options and helps you decide what works best for you. She just truly cares. Everyone in the office The lovely lady who is the dental hygienist (sorry to say I cannot remember her name) the girls at the desk, Connie and Dr Hoovers wonderful assistants are all quality people, they all really care and want to help in any way they can. I have always been treated by everyone there with kindness and respect. The atmosphere of the office is relaxing and fun (they do cute little things for the holidays). I am always seen promptly and not just left waiting around. They bring you blankets and pillows, put on the type of music you like and anything else to make you comfortable during your work. All in all I just love About Smiles and could not possibly say enough good things about them. read more

I cracked my front tooth over the 4th of July holiday, unfortunate for me since it was a 4-day weekend. Bad timing! Fortunately, I was recommended to About Smiles Family & Cosmetic Dentistry. Though treatment was not available due to unidealistic timing, the staff at About Smiles were able to manage my pain and discomfort until I could be seen. They not only responded immediately, but treated me as if I was one of their established patients. Dr. Andrew Nguyen, attending dentist, was very caring and compassionate. He was able to reduce my pain and alleviate my anxiety in the dentist's chair. Dr. Nguyen made sure I was comfortable and relaxed before beginning my procedure. Dr. Nguyen handled my dental needs with respect and delivered the highest quality of dental care. I want to thank About Smiles Family & Cosmetic Dentistry staff for making my dental experience pleasant and look forward to my next visit. If you are seeking an A-1 dental office that provides superior patient care, compassion and professionalism, I highly recommend About Smiles Family & Cosmetic Dentistry. read more

First off, let me begin by saying I NEVER write yelp reviews -- but after my experience with Dr. Lane I felt it was the only right thing to do seeing as he has changed my outlook on dentists all together. Dr. Lane is the BEST dentist in Austin-- not just for people who are VERY fearful of getting dental work done like myself, but also because he is a grade A professional at his craft. I Went into his office and was greeted by a very friendly staff and felt comfortable through the entire process. He knew I had a bad fear so he talked me through the whole thing and made me laugh quite a bit to lighten the mood.. I originally planned to just get my teeth cleaned and just ignore all the other dental work that needed to be done, but because I had such an excellent experience with him I plan to go back and get all the necessary work finished (which is a lot mind you, 5 cavities and a broken tooth) -- not to mention, I don't have dental insurance ... but at the end of the day you gotta pay for quality, and that is what Dr. Lane exudes. I look forward to my next appointment! read more

My dentist and her assistant we wonderful! They were so sweet and made me feel very comfortable. And the fact she was very urgent to fix my tooth asap was very comforting, she saw it as a huge emergency. She was so gentle about getting me numb and making sure felt safe and such. Those 2 are the only reason I didn't walk out. Sadly this is where the review gets tanked. They refused to set up a payment plan with me made me pay a huge lump some upfront, and I still have to pay more when I get a crown on. I get they need their payment understandable! But when an amount is so high normally offices will work out a payment plan and then charge your card at the agreed upon amount every month. But they wouldn't give that option now leaving me in finical distress that I may be sent into over draft and not be able to pay bills and for my child care. This was extremely dishearting as I heard such great things about this place. Only reason I can even justify 3 stars is because of how my dentist and tech treated me... read more

Please avoid this clinic. I am a nurse practitioner and professor and I promise they are not practicing to a high or even average standard at this clinic. Horrible experience over and over, despite giving them three chances. I assure you there are better dental clinics as this is shoddy care and malpractice at best. Sincerely, this is the lowest quality of dental care I have ever received. Heather Morehead, dental hygienist will be reported to the dental board for improper care, botched cleaning, rude harassing behavior, and extremely bad bedside manner. After stating I was not happy with the care, she followed me out to the receptionist to harass me further. Do not go here. They also gave me another Mark R's medical records and paperwork to sign, which I did by accident. I read his medical history showing a biopsy in 2021. This clinic needs to be shut down. read more

I only have good things to say about Dr. Hoover, Dr. Hughes and their staff. My first appointment was a teeth cleaning and an examination. The level of friendliness and enthusiasm was consistent with the front desk staff and the dental hygienists that were working the floor that day. I felt very comfortable in their clinic. They did a thorough examination of my teeth and followed through with the cleaning. At the end of my appointment, Dr. Hoover gave me helpful information about my dental plan and gave me an appropriate recommendation for an orthodontist in the area. I came for a second visit today and the service was consistent from when I was a first time patient. As for the wait time, I was serviced quickly on both occasions. I will definitely be returning for future cleanings and dental work I may need in the future :) read more

I have been a regular customer of Joe K Smith for over 30 years. He sold this business to the current owner G. Hoover a couple of years ago. Almost all of the former staff is gone now, including my hygienist for 20 years. I am not sure if they resigned, or were laid off {I know my hygienist was laid off}. This is typical in a change of ownership. I have been through such myself. I miss the old group. However, I am very happy with the new group. Hoover has introduced a lot of new technology. The new staff are a very capable group. I decided to continue to use this office because of that. A dentist, like any doctor, must be chosen wisely. My teeth and gums are healthy in no small part because of regular good dental car {one must still brush and floss}. This office provides that good care, as did Joe Smith. read more

Last week I went to About Smiles because a crown came off. About Smiles was able to get me into their schedule on the next day (Halloween Friday). When I arrived the waiting room was filled to capacity. There was another emergency appointment in addition to myself. The staff let me know that they would get me seen as soon as possible. As I was waiting the staff would periodically let people know about how long they had left to wait. I never felt like I was forgotten. The staff was so kind and upbeat even though it was a very busy day for them. Dr. Hoover fixed my crown and took precautions to make sure it was done correctly. I really appreciate the kindness and professionalism of all the staff. I also appreciate Dr. Hoover's kindness and compassion. read more

Dr Hoover and her staff are amazing!! I've always bounced around from place to place , but now I have found somewhere to say is my dentist. Amazingly talented dentistry with all the latest technology, and you feel like you're part of the family. The Tecnician Dawn has years of experience and does an incredible pain free job cleaning my teeth. Couldn't beat it was over already. I love how Dr. Hoover explains everything that's taking place as she's doing it. It really gives you a piece of mind. And also very gentle. I've had 5 cavities repaired now with little to no pain. You have to give these guys a try. Can't say enough good things. read more

I have now been to this location twice and have received excellent care. The office is comfortably decorated, I had virtually no wait, and the staff was totally friendly. I have lots of problems with getting numb during dental procedures and have been scared to go to the dentist regularly, but a friend reccommended Dr. Hoover and I can't thank her enough. She listened to my issues and took extra time to make sure I was sedated and comfortable. I think I finally found a dentist that I can go to on a regular basis, and I am SO excited. I can't believe I found a place where I'm not scared anymore! read more

Dr. Hoover and her staff are amazing!! Our whole family now goes to her. I had some fairly extensive work done in my mouth, and was beyond scared of having this much work done. I guess that is why I had to have so much done, because I had not seen a Dentist in years. I reluctantly sat in her chair, then grabbed the armrests and prepared for the worst. After a couple of seconds, I asked Dr. Hoover when she was going to give me the shot of anesthesia, to which she replied, " I already did." I have never had this happen before. My wife had the exact same experience. Amazing!!!! Five stars!! D read more

Today, I had my first visit with About Smiles. I'm new to Austin but I think I've already found my dentist! I came in today for a cleaning, to get some cavities filled. Dr. Mills and the whole staff were so friendly and went above and beyond to make sure I was comfortable. They informed me of what they were doing at every step and why they were doing it. I strongly believe that in the absence of information people often fear the worst. That's especially true for me when I visit the dentist. There are so many questions that I've had for years that they explained today without my asking. read more

Still not sure why Dr. Hoover and her staff are a 3 star. I used to like Yelp...thought it helped but this is crazy. Went back for another visit to take a look at some stuff. And I was just as impressed maybe even more that the first time. This office is a perfect working team. Everyone is happy and very friendly. This is the best office I have ever been too. I would recommend them to anyone. Those other posts with the low stars are RIDICULOUS. The people obviously are not happy people. Double thumbs up for About Smiles. read more

The whole staff is very friendly and makes you feel as comfortable as family. Dr. Hoover is an awesome dentist and knows her stuff. She uses the most up to date technology to get the best results possible. They work around your schedule and send texts reminding you of your appt, which I love. Connie is very knowledgeable in the insurance jargon and helps utilize your benefits to the fullest. I have been in the dental field for over 25 years and love, love, love this office. I can't see myself going anywhere else for my dental care. read more

This group of Dentist & Assistants are FANTASTIC! I previously went to the same Dentist since I was a child, until he retired and I continued to see his replacement, for years until I found About Smiles! I have been so happy with their professionalism & courtesy. Their scheduling staff is kind and courteous. And the Dentist are very thorough! If you are looking for long term, professional dental care, this is the place to go! I have had cleaning, X-rays and one crown, over the past two years. I highly recommend them! read more

Dr. Hoover (and Dr. Smith before her) and the About Smiles dental care team have been taking care of my family's dental needs for years. I have a closer Dr./Patient relationship with them than I do with my general physician. I have been able to have frank discussions about payment ability (or lack thereof) and planned dental work accordingly. The first time I called, they were booked and could not see me. Then I was asked if I was in pain. The answer was YES, they saw me that day. I immediately liked that priority. read more